This was a great service - the very friendly and helpful staff at the Crescent Link store made the bed purchase easy and informed.
企業が回答しました
所在地
所在地を変更Unit 12b Crescent Link Retail Park, BT47 6SA Derry, Londonderry, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I was greeted by Robert when entering the store and he was available to help and very knowledgeable about the products, and what would be best for my 2 kids. He has a good way about him, knows his stu... もっと見る
企業が回答しました
I spoke to Sharon down at Benson Beds. She was polite, friendly and went out of her way to explain all different varieties and ranges. I would highly recommend to friends/family
企業が回答しました
John, the staff member was excellent. He took time with us to explain the different products (mattresses), letting us try each mattress and help us make our decision.
企業が回答しました
企業情報
Bensons For Beds - Derry について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 12b Crescent Link Retail Park, BT47 6SA, Derry, Londonderry, 英国
4.7
優良
64件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great service
This was a great service - the very friendly and helpful staff at the Crescent Link store made the bed purchase easy and informed.
2026年10月15日
Bensons For Beds - Derry からの回答
Thank you for your wonderful feedback! We're thrilled to hear that our staff made your bed purchase a smooth and enjoyable experience. Your satisfaction is our priority, and we look forward to serving you again soon!
Niall was really excellent & followed…
Niall was really excellent & followed up by telephone.
2026年9月21日
自発的なレビュー
Bensons For Beds - Derry からの回答
Thank you for your kind words! We're thrilled to hear that Niall provided excellent service and followed up with you. Our team is dedicated to ensuring a great experience for our customers. We appreciate your feedback and look forward to serving you again!
Bensons For Beds - Derry からの回答
We're glad to hear our salesperson was knowledgeable and you appreciated our selection. Thank you for your kind words.
Team Bensons
Courteous friendly service
Courteous friendly service.
Talked through terms and conditions. Predicted delivery date.
2026年9月10日
Bensons For Beds - Derry からの回答
We're delighted to hear you received courteous and friendly service throughout your experience. It's great to know our team took the time to explain everything clearly and keep you informed with an expected delivery date.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Bensons For Beds - Derry からの回答
Thank you for your kind words! We're thrilled to hear that you found our team helpful and knowledgeable. We strive to provide the best service possible and your feedback motivates us to keep improving. We look forward to serving you again!
I spoke to Sharon down at Benson Beds
I spoke to Sharon down at Benson Beds. She was polite, friendly and went out of her way to explain all different varieties and ranges. I would highly recommend to friends/family
2026年8月21日
Bensons For Beds - Derry からの回答
Hi Jack,
Thank you for your kind words and recommendation! Our team at Benson Beds takes pride in providing top-notch customer service and we are glad Sharon was able to assist you with our products. We truly value your support and look forward to serving you and your loved ones in the future. Happy sleeping,
Megan at Customer Care
I visited BENSON's show room in Derry…
I visited BENSON's show room in Derry and Robert gave me an excellent customer service experience. His patience experience and professionalism is top notch. I took the decision to proceed with the transaction because he was very kind. Happy days to the team.
2026年8月19日
自発的なレビュー
Bensons For Beds - Derry からの回答
Thank you for your wonderful feedback! 😊 We're delighted to hear that Robert at our Derry store provided such an excellent customer service experience. His patience, professionalism, and expertise are exactly what we strive for, and it's fantastic to know his kind and helpful approach gave you the confidence to proceed with your purchase.
We'll be sure to pass your kind words on to Robert and the team.
Thanks again for choosing us — enjoy every cosy moment,
Megan | Customer Care Specialist
I was greeted by Robert when entering…
I was greeted by Robert when entering the store and he was available to help and very knowledgeable about the products, and what would be best for my 2 kids. He has a good way about him, knows his stuff and isn't pushy - something others places are. Got me sorted, advised on all the products and additional items needed and left me happy with my purchase
2026年8月18日
自発的なレビュー
Bensons For Beds - Derry からの回答
We're so pleased to hear you had such a positive experience in our store! It's wonderful that our team was able to provide knowledgeable assistance without being pushy, making your visit enjoyable and helping you find the best products for your children. We appreciate your kind words!
Team Bensons
Sharon was very friendly and helpful…
Sharon was very friendly and helpful and made my purchase very easy..
2026年8月9日
自発的なレビュー
Bensons For Beds - Derry からの回答
We're so pleased to hear that our team member was friendly and helpful, making your purchase a very easy experience. Thank you for sharing your positive feedback!
Thank you for your positive review - Lauryn at Customer Care 💜
Excellent customer service
Excellent customer service. Everything was explained in great detail and the process was extremely easy
2026年8月4日
Bensons For Beds - Derry からの回答
We're so pleased to hear you received excellent customer service. It's wonderful that everything was explained in great detail and the process was extremely easy. Thank you for your positive feedback!
Team Bensons
Excellent service all round - We had visited a number of other bed…
We had visited a number of other bed companies and had variable experiences, so our expectations for Benson's were not that high. However, we were pleasantly surprised and received excellent, informed advice and all our questions were answered by really well by trained, friendly staff who knew their products. Particularly around questions regarding recycling an older mattress and the environmentally conscious manufacturing process of a new bed, we were really impressed and this was one of the factors in our decision to buy a bed from Benson's. A shout out to Niall in particular, who took the time to check and feedback to us directly on the company's reuse policy. Together with Sharon, it was a pleasure to deal with such a professional and approachable small team. We are looking forward to receiving our brand new bed!!
2026年6月18日
Bensons For Beds - Derry からの回答
We are so pleased to hear about your excellent experience with us! It's wonderful that our team provided such informed advice and addressed your questions, especially regarding recycling and manufacturing processes. We are delighted you chose us for your new bed.
Team Bensons
Big thanks to Niall
Was served by Niall, excellent customer service. He was very helpful and I found the process very easy. Any questions I had, he was very professional and made sure to meet my needs. Niall took the time to show me different ranges of mattresses and beds until I found the right one. 5 star service. Thank you.
2026年5月31日
自発的なレビュー
Bensons For Beds - Derry からの回答
We're so pleased to hear you received such excellent customer service! It's wonderful that our team member was helpful, professional, and took the time to meet your needs. Thank you for your kind feedback!
Team Bensons
Bensons For Beds - Derry からの回答
Thank you Ms Forbes! 😊 We’re so pleased you enjoyed the fantastic service and friendly, on‑time delivery — our team will really appreciate your kind words,
Megan | Customer Care Specialist💜
Local Level - Crescent Link Store
We recently had to arrange a loan mattress due to a change in our original delivery date, and I wanted to share how positive the experience turned out to be.
At a local level, the customer service and communication truly cannot be faulted. The team (Robert & Sharon) at the Crescent Link branch were excellent-friendly, professional, and very understanding of my frustration around the delay.
In-store staff went out of their way to help and made the whole situation much easier to deal with.
The replacement mattress was delivered quickly, and the delivery process was smooth and efficient. The delivery driver was particularly pleasant and helpful, which made a great impression.
Overall, despite the initial inconvenience, the level of service we received from the local branch turned this into a very positive experience.
2026年3月25日
自発的なレビュー
Bensons For Beds - Derry からの回答
We appreciate you sharing your experience. We're happy to hear that the team provided excellent customer service and communication during the loan mattress arrangement. It's great to know that the in-store staff were helpful and the delivery process was smooth. Thank you for your positive feedback.
Team Bensons
Was served by Niall
Was served by Niall, excellent service with a no nonsense approach, no horrid upselling technique applied, told him my needs and budget and he stuck to it. Very friendly and confident so i bought the bed there and then without shopping around.
2026年4月1日
Bensons For Beds - Derry からの回答
Thank you for the fantastic feedback! 😊 We’re really pleased to hear Niall delivered such excellent, no‑nonsense service and respected your needs and budget—no pressure, just honest advice. It’s great to know you felt confident enough to buy there and then. We’ll be sure to pass this on to Niall!
Thank you,
Megan | Customer Care Specialist🛏️✨
Delivery was right on time and they…
Delivery was right on time and they kept me updated on the schedule. Really delighted with my purchases of mattress and bed.
2026年3月9日
Bensons For Beds - Derry からの回答
Mrs Doherty,
We appreciate your positive feedback! We're so glad to hear that your delivery was on time and that you were kept informed. We're delighted you're happy with your new bed and mattress.
Thank you for your positive review - Lauryn at Customer Care.
Hi bought a bed mattress and headboard…
Hi bought a bed mattress and headboard in crescent link store in Derry
Open late night, brilliant, for me!
Robert was amazing, made it purchase affordable and pleasant. Thank you.
Nothing like on store shopping!
2026年2月27日
Bensons For Beds - Derry からの回答
Mary Brines,
We're happy to hear that you had such a brilliant experience in our store in Derry. We appreciate your positive feedback regarding the helpful service you received and hope you enjoy your new bed, mattress, and headboard!
Team Bensons
Gemma was very attentive from the…
Gemma was very attentive from the moment we first walked into the Derry store, asking us lots of questions about what we are looking for and what we don't like about our current mattress and showed us multiple different mattresses until we eventually found one we liked.
She gave us multiple options for finance and was very knowledgeable about the whole process from start to finish.
Really looking forward to our new mattress and would definitely recommend the store to anyone who is looking for a new mattress or bed
2026年2月27日
自発的なレビュー
Bensons For Beds - Derry からの回答
Shane court,
We're happy to hear that you found someone attentive and knowledgeable in our Derry store. It's great to know that they helped you find the perfect mattress. Thank you for recommending our store!
Team Bensons
Exceptional customer service
Robert was knowledgeable, warm and friendly that’s the reason we went back to the store in Derry.
2026年2月26日
Bensons For Beds - Derry からの回答
Really appreciate your lovely feedback! Robert will be thrilled to know his helpful and welcoming service brought you back to the store.
We hope to welcome you back soon!
Megan at Customer Care
Smooth and satisfactory process from start to finish
From start to finish everything was great. The staff in shop were polite and friendly and knowledgeable.i was taken through the Ordering process by the staff Robert, everything was explained and covered. I purchased two beds and mattresses. I was kept updated on the whole process via email. Beds were delivered as advised and they were put up by the delivery guys, Who again were polite and friendly. I would strongly recommend to pay for the build process as these beds came flat pack. The mattresses were good quality. The beds and mattresses are comfy and cosy!
2026年2月20日
Bensons For Beds - Derry からの回答
Really appreciate your lovely feedback Catherine! Wonderful to hear the shop staff were so friendly and knowledgeable, and that Robert made the ordering process clear and easy. Delighted your two beds and mattresses arrived as advised, were assembled professionally, and that the communication throughout was spot on. Great to know you’re happy with the quality and comfort—thank you for the glowing recommendation,
Megan at Customer Care
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。