Was served by Niall, excellent customer service. He was very helpful and I found the process very easy. Any questions I had, he was very professional and made sure to meet my needs. Niall took the tim... もっと見る
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所在地
所在地を変更Unit 12b Crescent Link Retail Park, BT47 6SA Derry, Londonderry, GB
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John, the staff member was excellent. He took time with us to explain the different products (mattresses), letting us try each mattress and help us make our decision.
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Staff made us feel welcome and gave us their attention as soon as we entered the store. Straight talking with no jargon. Showed us the mattresses in our price range, explained different qualities betw... もっと見る
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We found Connor very welcoming and professional. He knew his subject, it was refreshing that he was not pushy at all. We came back to the store after reviewing all options purely because of his appro... もっと見る
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企業情報
Bensons For Beds - Derry について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 12b Crescent Link Retail Park, BT47 6SA, Derry, Londonderry, 英国
4.6
優良
56件のレビュー
顧客にレビューを依頼しています
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この企業のTrustpilot 利用方法
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Bensons For Beds - Derry からの回答
Thank you! We’re thrilled to hear everything went smoothly from start to finish.
Thanks for choosing us – we hope to serve you again,
Megan at Customer Care
Excellent product and service. Competitively priced
No hassle. Robert was very helpful in store.
2025年12月3日
Bensons For Beds - Derry からの回答
We're happy to hear that you had a great experience. We appreciate you taking the time to leave us this positive feedback.
I ordered my mattress in August and was…
I ordered my mattress in August and was given a delivery date of September. The mattress was finally delivered in November. Not really a great experience at all.
2025年8月21日
自発的なレビュー
Bensons For Beds - Derry からの回答
We appreciate you sharing your experience. We're sorry to hear about the significant delay in your mattress delivery. We'll review this to improve our delivery process.
Excellent service from start to finish
Excellent service from start to finish...the way it should be done👍👍
2025年10月10日
自発的なレビュー
Bensons For Beds - Derry からの回答
We appreciate you taking the time to share your experience Brian. We are happy to hear that you received excellent service from beginning to end.
Thank you for your review – Lauryn at Customer Care 💜
The girl that served us was really…
The girl that served us was really helpful and friendly
2025年9月3日
Bensons For Beds - Derry からの回答
We're happy to hear that our staff was helpful and friendly during your visit. We appreciate your positive feedback and thank you so much for choosing us, Megan at Customer Care
Excellent customer service from John
2025年8月28日
Bensons For Beds - Derry からの回答
We're happy to hear that you had a positive experience. Thank you for your kind words; we appreciate it.
Take care, Megan at Customer Care
I would definitely recommend benson for…
I would definitely recommend benson for beds. Only problem was that my product was delayed but I was informed well
In advance and I wasn’t in a rush for it which was fine
2025年7月18日
自発的なレビュー
Bensons For Beds - Derry からの回答
Thank you for recommending Benson for Beds! We apologize for the delay in your product, but we always strive to keep our customers informed and happy. We appreciate your understanding and support, Megan at Customer Care.
Very satisfied with the service I received
They were very helpful and didn't pressure their sale
2025年7月8日
自発的なレビュー
Bensons For Beds - Derry からの回答
Thank you for taking the time to share your positive feedback! We strive to make our customers feel informed and comfortable during the buying process. We appreciate your business and hope to see you again in the future, Megan at Customer Care
Great customer care
John, the staff member was excellent. He took time with us to explain the different products (mattresses), letting us try each mattress and help us make our decision.
2025年7月2日
Bensons For Beds - Derry からの回答
Thank you for sharing your positive experience with John! We are dedicated to providing exceptional customer service and are thrilled to hear he went above and beyond to assist you in finding the perfect mattress. We appreciate you and hope you love your new purchase, Megan at Customer Care
Thom and Gemma took their time to…
Thom and Gemma took their time to explain and guide us on our decision to purchase 4 top quality mattresses and with the best deal available.
2025年6月28日
Bensons For Beds - Derry からの回答
Thank you so much for your kind review! We are thrilled that Thom and Gemma were able to assist you in finding the perfect mattresses for your needs. We pride ourselves on providing top quality products and excellent service at the best prices. We appreciate your business and hope you enjoy your new mattresses, Megan at Customer Care
Bensons For Beds - Derry からの回答
Thank you for your kind words! We're thrilled to hear that our staff provided you with top-notch service. We value your feedback.
Thank you,
Megan at Customer Care.
Helpful assistant
Helpful assistant
Had what I wanted, but the product wasn't in stock to see, and the delivery timeline was too long. Need it sooner
2025年6月19日
自発的なレビュー
Bensons For Beds - Derry からの回答
We're happy to hear that our assistant was helpful. We regret that the product wasn't available to view and that the delivery timeline didn't meet your needs. Thank you for your feedback, Megan at Customer Care
I have recently purchased a bed at the…
I have recently purchased a bed at the Derry branch of Bensons For Beds , I think I initially dealt with Connor he was so helpful and because of his help and knowledge and he was in no way pushy when I made my mind up I returned to the store to complete by order . The manager Tomas was unbelievably helpful - he honestly couldn’t have done enough to help me even after I messed up with my measurements. You think sometimes when big companies take your money then they don’t care this was not the case with Tomas and the team . I have dealt with lots of company and the after sales care has been incredible ( totally amazed at the help I have received) with bensons . Trust Bensons for your purchase you will not be disappointed . Also when I changed my product they offered me a refund for the difference . Love my new bed and loved doing business with Bensons
2025年5月1日
自発的なレビュー
Bensons For Beds - Derry からの回答
We're happy to hear that you had such a positive experience at our Derry branch. We appreciate your kind words regarding the team's helpfulness and knowledge. It's great to know that you love your new bed- Thank you so much for choosing us, Megan at Customer Care
I wasnt rushed at the door they give…
I wasnt rushed at the door they give you time to look around waited until I asked them
The Staff was lovely and friendly
I would recommend Benson for beds location wednesbury banch
To my family and friends
2025年6月6日
Bensons For Beds - Derry からの回答
We're happy to hear that you enjoyed your visit and that our staff was lovely and friendly! We appreciate you recommending us to your family and friends. Thanks for your positive feedback, Mrs Edwards. Take care, Megan at Customer Care
Friendly staff and very reasonable…
Friendly staff and very reasonable prices for the quality of beds.
2025年6月5日
Bensons For Beds - Derry からの回答
We appreciate your feedback! We're happy you found our staff friendly and our bed prices reasonable for the quality. Thanks for choosing us, Megan at Customer care!
Dealt with Tom and Conner in the…
Dealt with Tom and Conner in the Londonderry store. They were helpful with the purchase and any quires . It was a pleasure to deal with them.
2025年5月28日
自発的なレビュー
Bensons For Beds - Derry からの回答
We're happy to hear that you had a positive experience at our Londonderry store. We appreciate you taking the time to share your feedback; it means a lot to us. Take care, Megan at Customer care
Connor at Bensons.
We found Connor very welcoming and professional. He knew his subject, it was refreshing that he was not pushy at all. We came back to the store after reviewing all options purely because of his approach.
Have already recommended him and Bensons to others.
2025年6月2日
Bensons For Beds - Derry からの回答
We're happy to hear that you found our team member welcoming and professional Mr Fry. It's great to know his approach made you return to our store. We appreciate you recommending us to others, Megan at Customer Care
John in Derry shop was a great
John in Derry shop was a great
No pressure to buy and very knowledgeable
2025年5月10日
Bensons For Beds - Derry からの回答
Thank you for your kind words! We strive to provide excellent service without pressuring our customers. We're glad our staff member was knowledgeable and helpful to you. We hope to see you again soon!
Worst customer services ever
Worst customer services ever. Missing parts of bed for 4 weeks and never contacted me once I had to ring the sales team ever day
2025年5月2日
自発的なレビュー
Bensons For Beds - Derry からの回答
David Douglas, we truly appreciate your honest feedback.
Please feel free to speak to us in store if there is anything we can do to help further?
We try our best in store and pride ourselves on our service, I hope in store support was the best experience.
We would like the opportunity to make this up to you. Please contact our manager at 028 7122 1062 so we can make your experience a positive one.
Connor was very informative and…
Connor was very informative and knowledgeable, also very pleasant to deal with, made me feel comfortable and not forced into a sale, can’t wait to get my new bed
2025年5月2日
Bensons For Beds - Derry からの回答
Thank you for your kind words! We take pride in providing exceptional service and making our customers feel comfortable. We can't wait for you to enjoy your new bed!
Sleep well,
Team Bensons💜
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