I visited the Folkestone store to purchase a mattress. The salesman (Paul) was very professional and friendly and advised me on the best mattress for my needs. Excellent service.
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Following greeting we were shown to the appropriate section , given some advice, and left to try out the range with help from Marshall as and when we needed it without feeling any pressure to decide.... もっと見る
企業が回答しました
Helpful and friendly staff both in shop and on website chat. No pressure to buy but knowledgeable. The testing bed in store is a great experience and very helpful to choose a mattress
企業が回答しました
My delivery was brilliant. My only negative part of the whole purchase was that the wrong price was displayed for our mattress which made our total more than we were expecting. The price displayed w... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Folkestone411 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit B Park Farm Retail Park, Park Farm Road, CT19 5DS, Folkestone, Kent, 英国
- 1303223370
4.9
優良
331件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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Bensons For Beds - Folkestone411 からの回答
We're glad you enjoyed the great service you received from beginning to end. Thank you for your positive feedback; we appreciate it!
Outstanding company
Outstanding company. Great Sales lady Sam in Folkestone branch, who was so polite, knowledgeable. She answered all our questions regarding adjustable bed. Was not pushy or didn't rush us. Nothing was a problem and she explained everything properly. The bed we have chosen is just what we need. Excellent choice too. Sam is an outstanding employee.
2026年1月17日
Bensons For Beds - Folkestone411 からの回答
We're delighted to hear about your positive experience in our Folkestone branch. It's great to know that our sales person was so helpful, polite, and knowledgeable when answering your questions about the adjustable bed. We appreciate your kind words.
Great Service from both the inshore…
Great Service from both the inshore staff and the delivery team.
Delivery date was given at time of order, this was honoured with the delivery team. calling 1 hour before.
Benson kept me up to date with my order throughout.
2026年1月8日
Bensons For Beds - Folkestone411 からの回答
We’re so glad both our in-store team and delivery crew gave you a seamless experience! Honoring delivery dates and keeping you updated is what we aim for 💜 Thank you for your positive review - Lauryn at Customer Care
Bensons For Beds - Folkestone411 からの回答
We’re delighted to hear our staff were so friendly and helpful during your visit. Thank you for your positive review – Lauryn at Customer Care 💜
Great service
The staff made us feel very welcome. The manager was very knowledgeable and spent 45 minutes with us. At no time did we feel under any pressure.
Would definitely recommend.
2026年1月6日
自発的なレビュー
Bensons For Beds - Folkestone411 からの回答
Thank you for your fantastic review Stephen! We’re delighted to hear the team made you feel welcome and that the manager took the time to provide knowledgeable, pressure-free service. We truly appreciate your recommendation and look forward to delivering your new bed! 😊
Take care,
Megan at Customer Care!
Great experience and value
Marshall was brilliant in helping us decide and get the best deal possible. Very helpful and considerate. And I am really happy with the bed and mattress I chose at decent price. Overall experience was smooth.
2026年1月2日
Bensons For Beds - Folkestone411 からの回答
Thank you for sharing your experience Mr Gundimeda! We’re thrilled Marshall was so helpful in getting you the best deal. It’s great to hear you’re happy with your new bed and mattress and that everything went smoothly. We’ll pass on your kind words—he’ll be delighted.
- Megan at Customer Care!
Damien at the Folkestone branch was so…
Damien at the Folkestone branch was so helpful. Nothing was too much trouble even when it came to comparing bed heights.
2026年1月1日
Bensons For Beds - Folkestone411 からの回答
We're happy to hear that the team member was so helpful and accommodating during your visit. Thank you for your positive review – Lauryn at Customer Care 💜
Brilliant customer service not brought…
Brilliant customer service not brought a mattress in over 25 yrs
Couldn’t have been more helpful and caring towards us as we didn’t have a clue
We tried loads of mattress there was no pressure definitely recommend her
2025年12月31日
Bensons For Beds - Folkestone411 からの回答
We're happy to hear that you found our customer service brilliant! It's great to know our team was helpful and caring during your mattress selection. Thank you for your positive review – Lauryn at Customer Care 💜
Helpful and very friendly.
Helpful and very friendly.
Fou d us just what we needed at the right price.
2025年12月4日
Bensons For Beds - Folkestone411 からの回答
Thank you! We’re so pleased we could help you find exactly what you needed at the right price.
Thanks again for your support – we truly appreciate it,
Megan at Customer Care
Great customer experience.
Great selection on display. Welcoming staff, who took great trouble to expand the details of the items we were interested in. Starr, the lady that served us was brilliant
2025年12月4日
自発的なレビュー
Bensons For Beds - Folkestone411 からの回答
We appreciate you sharing your positive experience with us. We are so glad to hear that our staff was welcoming and helpful in explaining the details of the items you were interested in.
– Thank you, Jess- Team Bensons
Bensons For Beds - Folkestone411 からの回答
We're happy to hear that our colleague was polite and helpful! We appreciate your positive feedback and thank you for sharing.
– Thank you, Jess- Team Bensons
Bensons For Beds - Folkestone411 からの回答
We're glad you found our service excellent and friendly. Thank you for recognizing the team's dedication to providing positive experiences.
– Thank you, Jess- Team Bensons
A very helpful sales lady name Sam
2025年11月28日
Bensons For Beds - Folkestone411 からの回答
We're glad you had a positive experience. Thank you for letting us know about the helpful assistance you received.
Bensons For Beds - Folkestone411 からの回答
We're glad you found our service friendly and informative. Thank you for your positive feedback; we appreciate it very much.
Megan at Customer Care
They were very helpful and not pushy to…helpful
They were very helpful and not pushy to sell you something
2025年11月15日
Bensons For Beds - Folkestone411 からの回答
We're happy to hear that our team was helpful and provided a no-pressure experience. Thank you for your positive feedback; we appreciate it.
See you next time! Megan at Customer Care 😊
Very satisfied
Sam, the sales representative was very helpful and informative.
The delivery drivers were very friendly and helpful
We would definitely use Bensons again when we need another purchase
2025年11月4日
Bensons For Beds - Folkestone411 からの回答
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review on the service you received. Thank you, Anthea - Team Bensons
The lady who served me was very helpful…
The lady who served me was very helpful and showed proper interest in what sort of mattress I needed .
She also showed me pillows.
The mattress was not as expensive as I thought
it might have been.
But I do think the delivery time is rather too long.
2025年11月7日
Bensons For Beds - Folkestone411 からの回答
We're glad you found our service helpful and the prices reasonable. We appreciate your feedback and will review our delivery times. Thank you for your review,
Megan at Customer Care
Very efficient service
Very efficient service. The lady was very helpful and gave us lots of information about the beds and mattresses. It made our choice much easier.
2025年10月30日
Bensons For Beds - Folkestone411 からの回答
We're happy to hear that you received very efficient service. We appreciate you mentioning how helpful our team member was in assisting you with your purchase.
Thank you once again for your kind words. We're always here if you need anything further,
Megan
Customer Care Team
Bensons For Beds - Folkestone411 からの回答
We're glad you had a fantastic experience with our great communication. Thank you for your positive feedback,
Megan at Customer Care
Went into the store just to check it…
Went into the store just to check it out and the sales lady Sam was amazing promoting your goods and we came out with a new bed.
2025年10月24日
Bensons For Beds - Folkestone411 からの回答
We're happy you had such a wonderful experience in our store! It's great to hear that our team member was so helpful, and that you found the perfect bed. Thanks for your feedback,
Megan at Customer Care
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