I wandered in to have a look at small double beds. Whilst looking Paul asked me if I needed any advice/help, I asked him about Sealy and he showed me where they were. He even went to find a roll of... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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Paul arranged everything for us to collect our new bed. He showed great customer service and we will definitely return when we need new beds. Explained the extra care package and ensured we had a good... もっと見る
We were served by Marshall who was extremely helpful and professional. We were invited to try out the matress sleep Pro system to see which type of matress would be best for us. We were shown around a... もっと見る
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My delivery was brilliant. My only negative part of the whole purchase was that the wrong price was displayed for our mattress which made our total more than we were expecting. The price displayed w... もっと見る
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企業情報
Bensons For Beds - Folkestone411 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit B Park Farm Retail Park, Park Farm Road, CT19 5DS, Folkestone, Kent, 英国
- 1303223370
4.9
優良
315件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The lady who served me was very helpful…
The lady who served me was very helpful and showed proper interest in what sort of mattress I needed .
She also showed me pillows.
The mattress was not as expensive as I thought
it might have been.
But I do think the delivery time is rather too long.
2025年11月7日
Bensons For Beds - Folkestone411 からの回答
We're glad you found our service helpful and the prices reasonable. We appreciate your feedback and will review our delivery times. Thank you for your review,
Megan at Customer Care
Very efficient service
Very efficient service. The lady was very helpful and gave us lots of information about the beds and mattresses. It made our choice much easier.
2025年10月30日
Bensons For Beds - Folkestone411 からの回答
We're happy to hear that you received very efficient service. We appreciate you mentioning how helpful our team member was in assisting you with your purchase.
Thank you once again for your kind words. We're always here if you need anything further,
Megan
Customer Care Team
Bensons For Beds - Folkestone411 からの回答
We're glad you had a fantastic experience with our great communication. Thank you for your positive feedback,
Megan at Customer Care
Went into the store just to check it…
Went into the store just to check it out and the sales lady Sam was amazing promoting your goods and we came out with a new bed.
2025年10月24日
Bensons For Beds - Folkestone411 からの回答
We're happy you had such a wonderful experience in our store! It's great to hear that our team member was so helpful, and that you found the perfect bed. Thanks for your feedback,
Megan at Customer Care
Good experience all round
Good experience all round. The salesmen were very friendly and helpful, delivery quick and efficient. The bed was delivered old mattress removed, new bed erected and new mattress on all in 45 minutes. Very good service.
2025年10月22日
Bensons For Beds - Folkestone411 からの回答
We're so pleased to hear you had a great experience from start to finish — with friendly, helpful sales staff and a smooth, efficient delivery. It’s great to know our notification system kept you well-informed too. We’re thrilled everything went so smoothly!
Thank you for an amazing review Jill – Lauryn at Customer Care 💜
Excellent service throughout
Excellent service throughout, the staff went out of their way to sort out our order, especially Damien in Folkestone and Tom in Ashford.
2025年10月23日
Bensons For Beds - Folkestone411 からの回答
We're happy to hear that you received excellent service. We appreciate your positive feedback regarding how our team sorted out your order. Thank you for an amazing review – Lauryn at Customer Care 💜
Samantha at the Folkestone Store
Samantha at the Folkestone Store was incredibly helpful and patient.
Thanks Sam
2025年10月12日
Bensons For Beds - Folkestone411 からの回答
We're happy to hear that you had such a positive experience. We appreciate you taking the time to share your feedback; it means a lot to us. – Lauryn at Customer Care 💜
Excellent service
Excellent service. Good range of products and good prices , very pleased with the delivery service too.
Would highly recommend.
2025年10月8日
Bensons For Beds - Folkestone411 からの回答
Thank you so much for your kind comments — we’re really pleased to hear you were happy with the service, range, and delivery experience!
We did notice that your review was rated 2 stars, which might have been an oversight. If you’re happy with everything, we’d really appreciate it if you could update your star rating to reflect your experience.
If there’s anything you feel we could do better, or if you need any further support, please don’t hesitate to reach out to us at https://www.bensonsforbeds.co.uk/contact-us/
— we’re always here to help.
Kind regards,
Megan
Customer Care Team
Bensons for Beds
Bensons For Beds - Folkestone411 からの回答
We're so happy to hear that you found our staff friendly and knowledgeable and that you received excellent customer service!
Thank you,
Lauryn at Customer Care
Very good service
Your sellers assistant Damian he was more than helpful pleasure to do business
2025年9月30日
Bensons For Beds - Folkestone411 からの回答
We are happy to hear that our sellers assistant was helpful and that you had a pleasurable experience doing business with us.
Thank you,
Lauryn at Customer Care
Always a friendly and helpful welcome…
Always a friendly and helpful welcome in the Folkestone Store. Marshall listened to my needs and pointed me in the right direction according to budget. He went through the different options in detail and the whole process was faultless. Thank you
2025年9月19日
Bensons For Beds - Folkestone411 からの回答
Thank you for your lovely feedback!
We’re delighted to hear that Marshall provided such a friendly, helpful, and detailed service in the Folkestone store. It’s great to know the process was faultless. We’ll be sure to pass your thanks on to him!
Take care,
Megan at Customer care
Bensons For Beds - Folkestone411 からの回答
We're happy to hear that the sales lady provided you with amazing, knowledgeable, and helpful assistance. Thank you for your positive feedback!
Thank you,
Lauryn at Customer Care.
Good helpful customer service
2025年9月8日
Bensons For Beds - Folkestone411 からの回答
We're happy to hear that our customer service was helpful! Thank you for your positive feedback; we appreciate it.
Take care,
Megan at Customer Care
Starr listened to what I was needing…
Starr listened to what I was needing and gave informative information
There was no pushing to do a deal ; and it was because of this I made the purchase with Benson for beds
2025年9月5日
Bensons For Beds - Folkestone411 からの回答
We're happy to hear that Starr provided helpful information without pressure. We appreciate you choosing Benson for Beds and thank you for your positive feedback.
Take care, Megan at Customer Care
The friendliness and professionalism of…
The friendliness and professionalism of the lady that served us was excellent.
2025年8月31日
Bensons For Beds - Folkestone411 からの回答
We're happy to hear that you received excellent service! Our team values friendliness and professionalism, and we appreciate your positive feedback.
Take care,
Megan at Customer Care
Bensons For Beds - Folkestone411 からの回答
We're happy to hear that the sales assistant was helpful in understanding your needs. Thank you for sharing your positive experience with us, Megan at Customer care
Sam very helpful knowledgeable
Sam very helpful knowledgeable, friendly. A credit to your company.
Happy customers 😀
2025年8月26日
自発的なレビュー
Bensons For Beds - Folkestone411 からの回答
We're happy to hear that you had a positive experience. We appreciate your kind words and are glad that our team member was so helpful to you.
Take care,
Megan at Customer care
Bensons For Beds - Folkestone411 からの回答
We appreciate your positive feedback! We are happy to hear that our team provided professional service. Thanks for choosing us, Megan at Customer Care
Bensons For Beds - Folkestone411 からの回答
We appreciate you sharing your kind words, and we are so pleased to hear that our team was helpful for you. Thank you for your feedback, Megan at Customer Care
Bensons For Beds - Folkestone411 からの回答
Thank you for your kind words! Our team takes pride in providing exceptional service to our customers. We're glad our knowledgeable young man was able to assist you. Have a great day, Megan at Customer Care
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