I visited the Folkestone store to purchase a mattress. The salesman (Paul) was very professional and friendly and advised me on the best mattress for my needs. Excellent service.
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Following greeting we were shown to the appropriate section , given some advice, and left to try out the range with help from Marshall as and when we needed it without feeling any pressure to decide.... もっと見る
企業が回答しました
Helpful and friendly staff both in shop and on website chat. No pressure to buy but knowledgeable. The testing bed in store is a great experience and very helpful to choose a mattress
企業が回答しました
My delivery was brilliant. My only negative part of the whole purchase was that the wrong price was displayed for our mattress which made our total more than we were expecting. The price displayed w... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Folkestone411 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit B Park Farm Retail Park, Park Farm Road, CT19 5DS, Folkestone, Kent, 英国
- 1303223370
4.9
優良
331件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good experience all round
Good experience all round. The salesmen were very friendly and helpful, delivery quick and efficient. The bed was delivered old mattress removed, new bed erected and new mattress on all in 45 minutes. Very good service.
2025年10月22日
Bensons For Beds - Folkestone411 からの回答
We're so pleased to hear you had a great experience from start to finish — with friendly, helpful sales staff and a smooth, efficient delivery. It’s great to know our notification system kept you well-informed too. We’re thrilled everything went so smoothly!
Thank you for an amazing review Jill – Lauryn at Customer Care 💜
Excellent service throughout
Excellent service throughout, the staff went out of their way to sort out our order, especially Damien in Folkestone and Tom in Ashford.
2025年10月23日
Bensons For Beds - Folkestone411 からの回答
We're happy to hear that you received excellent service. We appreciate your positive feedback regarding how our team sorted out your order. Thank you for an amazing review – Lauryn at Customer Care 💜
Samantha at the Folkestone Store
Samantha at the Folkestone Store was incredibly helpful and patient.
Thanks Sam
2025年10月12日
Bensons For Beds - Folkestone411 からの回答
We're happy to hear that you had such a positive experience. We appreciate you taking the time to share your feedback; it means a lot to us. – Lauryn at Customer Care 💜
Excellent service
Excellent service. Good range of products and good prices , very pleased with the delivery service too.
Would highly recommend.
2025年10月8日
Bensons For Beds - Folkestone411 からの回答
Thank you so much for your kind comments — we’re really pleased to hear you were happy with the service, range, and delivery experience!
We did notice that your review was rated 2 stars, which might have been an oversight. If you’re happy with everything, we’d really appreciate it if you could update your star rating to reflect your experience.
If there’s anything you feel we could do better, or if you need any further support, please don’t hesitate to reach out to us at https://www.bensonsforbeds.co.uk/contact-us/
— we’re always here to help.
Kind regards,
Megan
Customer Care Team
Bensons for Beds
Bensons For Beds - Folkestone411 からの回答
We're so happy to hear that you found our staff friendly and knowledgeable and that you received excellent customer service!
Thank you,
Lauryn at Customer Care
Very good service
Your sellers assistant Damian he was more than helpful pleasure to do business
2025年9月30日
Bensons For Beds - Folkestone411 からの回答
We are happy to hear that our sellers assistant was helpful and that you had a pleasurable experience doing business with us.
Thank you,
Lauryn at Customer Care
Always a friendly and helpful welcome…
Always a friendly and helpful welcome in the Folkestone Store. Marshall listened to my needs and pointed me in the right direction according to budget. He went through the different options in detail and the whole process was faultless. Thank you
2025年9月19日
Bensons For Beds - Folkestone411 からの回答
Thank you for your lovely feedback!
We’re delighted to hear that Marshall provided such a friendly, helpful, and detailed service in the Folkestone store. It’s great to know the process was faultless. We’ll be sure to pass your thanks on to him!
Take care,
Megan at Customer care
Bensons For Beds - Folkestone411 からの回答
We're happy to hear that the sales lady provided you with amazing, knowledgeable, and helpful assistance. Thank you for your positive feedback!
Thank you,
Lauryn at Customer Care.
Good helpful customer service
2025年9月8日
Bensons For Beds - Folkestone411 からの回答
We're happy to hear that our customer service was helpful! Thank you for your positive feedback; we appreciate it.
Take care,
Megan at Customer Care
Starr listened to what I was needing…
Starr listened to what I was needing and gave informative information
There was no pushing to do a deal ; and it was because of this I made the purchase with Benson for beds
2025年9月5日
Bensons For Beds - Folkestone411 からの回答
We're happy to hear that Starr provided helpful information without pressure. We appreciate you choosing Benson for Beds and thank you for your positive feedback.
Take care, Megan at Customer Care
The friendliness and professionalism of…
The friendliness and professionalism of the lady that served us was excellent.
2025年8月31日
Bensons For Beds - Folkestone411 からの回答
We're happy to hear that you received excellent service! Our team values friendliness and professionalism, and we appreciate your positive feedback.
Take care,
Megan at Customer Care
Bensons For Beds - Folkestone411 からの回答
We're happy to hear that the sales assistant was helpful in understanding your needs. Thank you for sharing your positive experience with us, Megan at Customer care
Sam very helpful knowledgeable
Sam very helpful knowledgeable, friendly. A credit to your company.
Happy customers 😀
2025年8月26日
自発的なレビュー
Bensons For Beds - Folkestone411 からの回答
We're happy to hear that you had a positive experience. We appreciate your kind words and are glad that our team member was so helpful to you.
Take care,
Megan at Customer care
Bensons For Beds - Folkestone411 からの回答
We appreciate your positive feedback! We are happy to hear that our team provided professional service. Thanks for choosing us, Megan at Customer Care
Bensons For Beds - Folkestone411 からの回答
We appreciate you sharing your kind words, and we are so pleased to hear that our team was helpful for you. Thank you for your feedback, Megan at Customer Care
Bensons For Beds - Folkestone411 からの回答
Thank you for your kind words! Our team takes pride in providing exceptional service to our customers. We're glad our knowledgeable young man was able to assist you. Have a great day, Megan at Customer Care
Great Service
The assistant was extremely helpful and knowledgeable and understood what product we wanted. Dealt with our order quickly and efficiently. We are very happy with the service we received.
2025年8月5日
Bensons For Beds - Folkestone411 からの回答
Thank you for taking the time to leave us such a wonderful review! We are so pleased to hear that our assistant provided you with an efficient and knowledgeable experience. Your satisfaction is our top priority and we look forward to serving you again in the future, Megan at Customer Care
Bensons For Beds - Folkestone411 からの回答
Thank you so much for leaving such a positive review, we really appreciate it! Sam is one of our most knowledgeable team members, and we're so glad she could assist you with finding the perfect mattress. We hope you enjoy your new bed, Megan at Customer Care
Friendly and helpful staff
2025年8月3日
Bensons For Beds - Folkestone411 からの回答
Thank you for your kind words! Our staff takes great pride in providing friendly and helpful service to all our customers. We are so happy that you had a positive experience with us. Come back and see us soon! 😊
Great service so far
Star was very knowledgable, extremely helpful and an absolute pleasure. The whole purchase process was very straight forward. Excellent service.
2025年7月29日
Bensons For Beds - Folkestone411 からの回答
Thank you for your kind words! We are thrilled to hear that you had a positive experience with our knowledgeable and helpful staff. We always strive to make the purchase process easy and straightforward for our customers. Thank you for choosing our company for your purchase. We truly appreciate your business, Megan at Customer Care
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