The original zip and link mattresses we ordered were far too “firm”, so having slept on them for 5 nights, we returned to the showroom who were incredibly helpful. There was no quibble about the B... もっと見る
企業が回答しました
所在地
所在地を変更Belgrave Retail Park, Northfield Avenue, NN16 9XZ Kettering, Northamptonshire, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
My mattress was delivered early and I wasn’t required to do anything myself. The men were polite, courteous and helpful. Couldn’t ask for better
企業が回答しました
From buying the bed from Martin in Kettering and to the delivery from Craig & Kev a great experience. The bed is so comfortable. Thank you Bensons
Choosing my new bed was exceptionally easy thanks to the Kettering store manager whose name was Jay. He was well informed and let me try all the options for a new after I told him about my bad ba... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Kettering Belgrave Retail Park について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Belgrave Retail Park, Northfield Avenue, NN16 9XZ, Kettering, Northamptonshire, 英国
4.7
優良
112件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Bensons For Beds - Kettering Belgrave Retail Park からの回答
Thank you for the great feedback! 😊 We’re delighted you received excellent service from sales right through to delivery. Enjoy your purchase, and thanks for choosing us! 🌟
Excellent in store service and advice…
Excellent in store service and advice from Martin in Kettering. Kept up to date on delivery schedule and the guys were first class, delivering & take away of old mattress. 😊
2026年4月27日
Bensons For Beds - Kettering Belgrave Retail Park からの回答
Thank you for the lovely feedback! 😊 We’re delighted you received excellent in‑store service and advice from Martin in Kettering, and that delivery was first‑class with clear updates and removal of your old mattress. Enjoy your new bed! 🛏️✨
Huge price differences
Huge price differences on their "best sellers" price. We bought a mattress from Bensons in Kettering and the lady who served us was vey nice and helpful. Our gripe is, about a month ago they had a so called promotion. Our mattress, we were told, is one of their best sellers. This promotion at one point offered 25% off everything. Our mattress was £100 dearer in this promotion, but we still paid £200 more when we bought. I understand companies have sales and promotions but we feel, if this is one of their best sellers, it should have been more realistically priced in the first place. Of course there are promotion codes, which do our heads in, and none of them were any good at the time. My advice, don't buy from them unless they have a sale or promotion ! We are not talking about a few pounds are we. Contacted Bensons and his reply did not cover any of my concerns, surprise surprise !!!
2026年4月12日
自発的なレビュー
Bensons For Beds - Kettering Belgrave Retail Park からの回答
We appreciate your feedback and are sorry to hear about your experience with the mattress pricing. We understand your frustration regarding the price variations and promotion codes. We'll review your concerns internally to improve our pricing strategies. Thank you for bringing this to our attention.
Team Bensons
Top notch delivery service
The mattress arrived on time and the 2 gentleman who delivered the mattress were very friendly and helpful.
2026年4月10日
自発的なレビュー
Bensons For Beds - Kettering Belgrave Retail Park からの回答
We appreciate you sharing your positive experience! We're so glad the mattress arrived on time and that our delivery team was friendly and helpful.
Team Bensons
Absolutely outstanding service
Absolutely outstanding service from start to finish. The delivery team quick, professional, and genuinely friendly, making the whole experience smooth and stress-free. You can tell they really care about what they do and their customers. Highly recommend, great guys all around!
Great customer service all round from ordering in store to delivery.
2026年3月25日
自発的なレビュー
Bensons For Beds - Kettering Belgrave Retail Park からの回答
Thank you so much for the outstanding feedback! 😊 We’re thrilled to hear everything went smoothly from ordering in‑store right through to delivery. Huge credit to our delivery team — quick, professional, and genuinely friendly is exactly what we love to hear. It means a lot that you’d highly recommend us. Great customer service all round is what we aim for,
Megan | Customer Care Specialist💜
Great customer service at Kettering and…
Great customer service at Kettering and fab delivery
2026年3月19日
Bensons For Beds - Kettering Belgrave Retail Park からの回答
Thank you so much for awarding us 5 stars Sue! We’re really glad to hear you received great customer service at Kettering and that your delivery was fab. We truly appreciate your feedback and for choosing us,
Megan at Customer Care!✨
What a service from Bensons for Beds…
What a service from Bensons for Beds from start to finish.
Knowledgeable and friendly member of staff Martin at the Kettering store,that talked us through the different mattresses and our requirements. Before checking that he got the best deal for us.
Email updates all through the progress of our mattress place to update texts before a courtesy call from the driver providing our delivery time. Stivie and Richard the delivery men were lovely. Friendly and took great care in taking the mattress to the desired room even though it was a struggle.
Thank you is not enough to convey the level of service throughout. Would highly recommend this company
2026年3月19日
Bensons For Beds - Kettering Belgrave Retail Park からの回答
Thanks for the incredible review Janet! Love that everything — from expert help in store to careful delivery — was spot‑on. ‘Thank you’ might not feel enough, but we appreciate it all the same! So glad you’d highly recommend us,
Megan at Customer Care
Polite
Polite, efficient, informative, no hard sell enabling us to make our purchase decision without pressure. Very good service.
2026年3月19日
Bensons For Beds - Kettering Belgrave Retail Park からの回答
Thank you so much for giving us 5 stars Mrs Webb! 😄
Love hearing that the service was polite, efficient, and informative — and even better, no hard sell. That’s exactly how it should be: helpful guidance without any pressure, making it easy to choose what’s right for you. 🌟
So glad you had a very good experience,
Megan at Customer Care
Good helpful and advise from Pippa.
2026年3月15日
Bensons For Beds - Kettering Belgrave Retail Park からの回答
Thank you so much Moira! ⭐
Lovely to hear Pippa was so helpful and gave great advice — we’ll be sure to pass this on to her!
Sleep well,
Megan at Customer Care💜
Bensons For Beds - Kettering Belgrave Retail Park からの回答
Thank you for giving us 5 star review! Really pleased to hear you found our service polite, honest and never pushy — just how it should be! Thank you for choosing us,
Megan at Customer Care😊✨
Pippa was very helpful and friendly too
2026年3月13日
Bensons For Beds - Kettering Belgrave Retail Park からの回答
Pippa will be so happy to hear this Kirsten! 😊🌟 Friendly AND helpful is our expertise!
Thank you for choosing us,
Megan at Customer Care
Was so easy from start to finish
Was so easy from start to finish. Great service from the Kettering team and also from the chaps that delivered and set up.
Thank you
2026年3月14日
Bensons For Beds - Kettering Belgrave Retail Park からの回答
Yolanda Imlah,
We're so glad to hear your experience was easy from beginning to end! It's great to know the team and delivery personnel provided such excellent service. Thank you!
Team Bensons
Bensons For Beds - Kettering Belgrave Retail Park からの回答
Thank you so much for your lovely feedback!
I’m really happy to hear that your new bed is helping you sleep better than ever — that’s exactly what we love to hear. Enjoy those great nights’ sleep,
Megan at Customer Care
Great experience from my local store.
This is the second time I have bought from bensons for beds and I can’t fault their products at all. From walking into the store right through to delivery to my room of choice they were faultless. So much choice in store and the staff were very helpful and friendly letting me try everything so that I chose the right product for me. I am very happy with my purchases from bensons in Kettering and would not hesitate to buy from them again and recommend them to my friends and family.Thank you to all the staff and delivery men at the Kettering store.
2026年3月8日
Bensons For Beds - Kettering Belgrave Retail Park からの回答
It’s great to hear you enjoyed the wide choice in store and that our team were friendly, helpful, and encouraged you to take your time trying everything to find the perfect fit. That’s exactly the experience we aim to provide.
We truly appreciate your kind words, your recommendation to friends and family, and your continued trust in us,
Megan at Customer Care
Delivery team and retail salesmen…
Delivery team and retail salesmen wasn’t the usual pushy type which was refreshing helped a lot and made the whole purchase a a breeze. Thanks bensons Kettering
Will also mention the delivery team were a pleasure to deal with and very professional thankyou both.
2026年3月5日
自発的なレビュー
Bensons For Beds - Kettering Belgrave Retail Park からの回答
Dan G,
We're happy to hear that our team made your purchase easy and pleasant with their helpful, no-pressure approach. It's great to know the delivery team were professional and a pleasure to deal with. Thanks for your review!
Stewart - Team Bensons
Seamless procedure from ordering to delivery.
Helpful store manager.
Delivery faultless with frequent notifications. Two hour delivery slot given and driver calls when nearby.
2026年2月26日
Bensons For Beds - Kettering Belgrave Retail Park からの回答
Jean,
We're happy to hear that the store manager was helpful! We're also glad you found our delivery notifications and driver updates useful. Thank you for your positive feedback.
Team Bensons
A good experience
It was a good experience from start to finish. We were given the space, time, and information to make an informed choice when we visited the Kettering showroom. Communication between purchase and delivery was first class. Delivery was as expected and without fuss
2026年2月2日
Bensons For Beds - Kettering Belgrave Retail Park からの回答
Chris,
We're happy to hear that you had a good experience from start to finish. It's great to know you felt you had the space and information needed to make an informed choice and that our communication was first class. We appreciate your feedback regarding the delivery.
Team Bensons
Bensons For Beds - Kettering Belgrave Retail Park からの回答
Thank you for your lovely review Natalie! 😊 We’re so pleased to hear that Martin was so helpful. We’ll be sure to pass on your kind words — he’ll really appreciate them!
We hope to welcome you back soon!
Megan at Customer Care
The bed arrived on the same day they…
The bed arrived on the same day they said it would. Had to assemble it myself with the help of my husband. I must say the steps are easy to follow and the bed frame is stunning. I also liked the idea of having storage underneath.
2026年2月20日
Bensons For Beds - Kettering Belgrave Retail Park からの回答
Thank you for your lovely review Nicola! 😊 We’re so pleased to hear your bed arrived exactly when expected. It’s great to know that the assembly instructions were easy to follow and that you and your husband found the process straightforward. The bed frame sounds perfect for your home — and the added storage underneath is such a handy bonus! Enjoy your beautiful new bed,
Megan at Customer Care
Benson's delivery team did a great job…
Benson's delivery team did a great job of bringing the mattress up a difficult set of stairs. No complaints
2026年2月17日
自発的なレビュー
Bensons For Beds - Kettering Belgrave Retail Park からの回答
We're happy to hear that our delivery team provided excellent service and successfully navigated the difficult stairs. We appreciate your positive feedback!
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。