I was unsure of what I needed exactly, but that was quickly resolved with help from Jay, the SM, who calmly spoke through everything after I explained roughly what I was looking for. He helped me thro... もっと見る
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所在地
所在地を変更Belgrave Retail Park, Northfield Avenue, NN16 9XZ Kettering, Northamptonshire, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The original zip and link mattresses we ordered were far too “firm”, so having slept on them for 5 nights, we returned to the showroom who were incredibly helpful. There was no quibble about the B... もっと見る
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Choosing my new bed was exceptionally easy thanks to the Kettering store manager whose name was Jay. He was well informed and let me try all the options for a new after I told him about my bad ba... もっと見る
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Martin at the Kettering branch was extremely knowledgeable, polite and very professional. He answered all our questions and was not pushy. He was a pleasure to deal with and I would have no hesitation... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Kettering Belgrave Retail Park について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Belgrave Retail Park, Northfield Avenue, NN16 9XZ, Kettering, Northamptonshire, 英国
4.7
優良
119件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The gentlemen that served us was very…
The gentlemen that served us was very helpful and made things so easy
2025年1月21日
Bensons For Beds - Kettering Belgrave Retail Park からの回答
We're happy to hear that our team member provided such helpful service and made your experience easy. Thank you for your positive feedback, Megan at Customer Care
Excellent friendly sales team
Excellent friendly sales team, great price and service...
2025年1月22日
自発的なレビュー
Bensons For Beds - Kettering Belgrave Retail Park からの回答
We appreciate your feedback! We are so glad you were happy with our team, prices, and service. Thanks for choosing us, Megan at Customer Care
The matter was resolved satisfactorily
A simple mattress purchase has been anything but. Errors include not registering that payment had been made in full (resulting in a demand for payment) and not taking the old mattress away which had been booked
2025年1月7日
自発的なレビュー
Bensons For Beds - Kettering Belgrave Retail Park からの回答
We regret to hear that your mattress purchase was problematic due to payment and removal issues. We appreciate your feedback and will investigate how to prevent this in the future.
Thank you, Megan at Customer Care
Best price
Very knowledgeable staff, provided all the information needed in purchasing a mattress and bed due to the vast amount of styles.
Great price after shopping around for the same product.
Staff polite and friendly.
2024年12月29日
GREET YOUR CUSTOMERS...
Kettering store and staff are a bunch of lazy people who are more interested in browsing on their phones than they are helping customers
I went out looking for a new TV bed and mattress, went into our local Benson's for beds to check out what was available, the staff in store didn't even bother to acknowledge or even say hello, one member of staff actually decided to hover behind us but still not even a hello or a welcome while the other two staff members stayed sat down on their phones.
We decided to leave the store and go to dreams instead where we were greeted and well looked after and we ordered there instead.
Benson's Kettering store lost out on a £3800 order because of laziness.
It doesn't surprise me that their store was empty where as dreams was full of customers.
2024年12月15日
自発的なレビュー
Bensons For Beds - Kettering Belgrave Retail Park からの回答
We’re very sorry to hear about your experience at our Kettering store. This is not the level of service we aim to provide. Your feedback will be shared with the relevant team to ensure improvements are made. Thank you for your review – Lauryn at Customer Care.
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