The sales assistant was great as already evidenced in my review. Here I will focus on the delivery. I would particularly like to thank the young man (? Benjamin/Joseph) who delivered the mattresses... もっと見る
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This review is based on our experience of choosing and ordering our bed in Lincoln. The manager David was extremely helpful and knowledgeable. He gave us all the time we needed to decide on our purcha... もっと見る
Gemma at the Lincoln branch was exceptional. After visiting a couple of bed shops and not being convinced by the mattresses or service, we were pleasantly surprised. Gemma took us through the selectio... もっと見る
企業が回答しました
Bensons for Beds made the process of buying a bed simple from start to finish. The salesman listened to our requirements and gave us plenty of time to make our choices. He carefully explained to benef... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Lincoln602 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 4 Valentine Retail Park, Tritton Road, LN6 7BH, Lincoln, Lincolnshire, 英国
- 1522535143
4.8
優良
706件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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Bensons For Beds - Lincoln602 からの回答
Really appreciate your 5 star review! Great to know our updates kept you in the loop,
Megan at Customer Care
Impeccable service from start to finish
The service received from start to finish was faultless. Perfect interaction with showroom sales team, in particular the local manager; stress-free and effective 40-day replacement guarantee (with NO hidden 'small print'); polite, human customer-service telephone operators; on time, friendly and efficient delivery service. Overall the Benson team were a pleasure to do business with, taking the stress away from an important purchase - thoroughly recommended, with sincere thanks. Oh...and the mattresses were great too!
2026年2月23日
Bensons For Beds - Lincoln602 からの回答
Thank you so much for this outstanding review Nigel! We’re thrilled to hear that everything—from the showroom experience to the 40‑day replacement guarantee, customer service, and delivery—was completely faultless for you. It means a lot to know our team helped make such an important purchase stress‑free. We truly appreciate your kind words… and we’re delighted you love your mattresses too! Megan at Customer Care😊
Faultless
Andrew in store was super helpful & lovely. Really calm, not pushy, informative & understanding. I pretty much always find store staff don't quite understand something, or don't know something one way or another, but he got everything & once he understood us, made really practical suggestions. He was open to us potentially needing to change delivery dates (depending on how the rest of the works at home went) & provided 100% specific & correct dimensions so that other items could be ordered & fixed to align perfectly with the bed.
The delivery went flawlessly to schedule, the assembly was super quick by 2 cheerful guys who even had shoe covers to keep the new carpets clean.
1 of only 2 perfectly seamless parts of doing up a whole house!
2026年2月20日
自発的なレビュー
Bensons For Beds - Lincoln602 からの回答
Thank you for your incredible review! 😊 We’re delighted to hear how wonderfully Andrew looked after you in store — calm, knowledgeable, understanding, and never pushy. It’s great to know he listened to your needs, made practical suggestions, and provided the exact dimensions you needed to help everything fit perfectly at home.
We truly appreciate your feedback,
Megan at Customer Care
Bensons For Beds - Lincoln602 からの回答
Thank you for your great review! 😊 We’re so pleased to hear you’re happy with both the product and the friendly service you received. Your feedback means a lot to us,
Megan at Customer Care
Good service
Good service, great communication throughout and really pleased with our new bed
2026年2月21日
Bensons For Beds - Lincoln602 からの回答
We're happy that you received good service and great communication, and that you're really pleased with your new bed! Thanks for your feedback.
Stewart - Team Bensons
Bensons For Beds - Lincoln602 からの回答
We appreciate you sharing your experience! We are so glad to hear you find our service helpful and friendly.
Mattress
Tried a few mattresses and selected one salesman could not have been any better out the way when needed and with us when we wanted him.
2026年1月31日
Bensons For Beds - Lincoln602 からの回答
We're happy to hear that you found the perfect mattress and appreciated the attentive, yet unobtrusive, assistance provided. Thank you for your positive feedback!
Stewart - Bensons Team
Honest and experianced salesman
Honest and experianced salesman. Listened to my requirments with no pressure to buy. As an experianced sales manager myself he was able to give me confidence to purchase from his company.
2026年1月27日
Bensons For Beds - Lincoln602 からの回答
We're happy to hear that the salesperson listened to your requirements without pressure. We appreciate you sharing that they gave you confidence in your purchase.
Bensons For Beds - Lincoln602 からの回答
We're happy to hear that you are pleased with the purchase and delivery. Thank you for your positive feedback; we appreciate it.
Happy Sleeping Experience
Friendly helpful staff let us look round on our own. No pressure selling. They listened to what my mum and I wanted and gave us expert advice. We both brought new mattresses and are very pleased with them. They were delivered on time within the given time slot. The delivery drivers were polite and very helpful and were no longer than 10-15 minutes. Very pleased with the whole experience.
2026年2月7日
Bensons For Beds - Lincoln602 からの回答
We're happy to hear that the staff were helpful and let you look around without pressure. It's great to know they listened and gave expert advice, and that you're pleased with your mattresses and the delivery service. Thank you for your positive feedback.
Good experience at Bensons
Staff in shop helpful friendly and informative. Company kept in touch online. Delivery exactly when expected
2026年2月2日
Bensons For Beds - Lincoln602 からの回答
We're happy to hear that our staff in the shop were helpful, friendly, and informative. We appreciate that we kept in touch online and that the delivery was on time.
We’d love to serve you again in the future.
Megan at Customer Care
Bensons For Beds - Lincoln602 からの回答
Thanks for your review David! We hope your upcoming delivery goes smoothly — please feel free to share your experience once everything arrives.
- Megan at Customer Care😊
Bensons For Beds - Lincoln602 からの回答
Thank you for your review Keith! We’re delighted to hear the delivery team was pleasant and efficient. We really appreciate your feedback,
- Megan at Customer Care💜
An enjoyable experience
An enjoyable experience. Casey the shop floor assistant was excellent in his guidance and expertise and assistance.
2026年1月30日
Bensons For Beds - Lincoln602 からの回答
Thank you for your lovely review Pat! We’re delighted to hear you had an enjoyable experience, and it’s great to know Casey’s guidance, expertise, and support made such a positive impact. We’ll be sure to pass on your kind words—he’ll be thrilled! We really appreciate you taking the time to share your feedback,
- Megan at Customer Care💜
Very helpful staff new exactly what we…
Very helpful staff new exactly what we were looking for, efficient and friendly
2026年1月28日
Bensons For Beds - Lincoln602 からの回答
We appreciate your feedback. We're happy to hear our staff was very helpful, efficient, and friendly and knew exactly what you were looking for.
Very good experience throughout.
2026年1月30日
Bensons For Beds - Lincoln602 からの回答
We're glad you had a very good experience. Thank you for your positive feedback; we appreciate it.
- Megan at Customer Care💜
Excellent Value for Money
Wide choice of beds within the style and price we were seeking guided expertly and knowledgeably by Jamie (Lincoln Branch) who helped us select exactly what we wanted. Delivery occurred within a couple of weeks and was on time and completed by two very polite and efficient chaps. Would strongly recommend Bensons for Beds for professional service, value for money and quality of product.
2026年1月29日
Bensons For Beds - Lincoln602 からの回答
We're happy to hear that you found a wide choice of beds and that our team member guided you expertly. It's great the delivery was on time and completed efficiently. We appreciate your recommendation,
- Megan at Customer Care💜
Excellent service
I’m rather impressed by the service I have received with Benson’s.
Our store visit to select the beds was a good experience where we were given enough information and time to browse without being hassled. After we went home to double check the measurements the process for placing the order over the phone was smooth and hassle free.
We were kept up to date with progress and the delivery window.
We had the beds installed as well and I have to say this took a lot of stress out of the day.
Would 100% recommend Benson. The beds and mattresses are very good quality and the service was excellent.
2026年1月29日
Bensons For Beds - Lincoln602 からの回答
We're happy to hear that you were impressed with the service you received. It's great to know that you had a good experience in our store and that placing your order was smooth. We're glad the installation took stress out of your day. Thank you for recommending us!
Bensons For Beds - Lincoln602 からの回答
We appreciate you sharing your experience with us. We're so glad to hear that our team member was welcoming, helpful, and knowledgeable!
Looking forward to seeing you again!
Megan at Customer Care
New Mattress
Decided to replace our mattress which was long overdue. Visited Bensons and got great instore service. No pressure in making a choice.
Loads of updates on progress and in particular the day of delivery we were able to track the delivery lorry.
Guys were quick and efficient and we are pleased with our new purchase. Only one slight hiccup where the balance was not correct due to an internal error but was quickly corrected.
2026年1月27日
Bensons For Beds - Lincoln602 からの回答
We're happy to hear you received great in-store service and felt no pressure while choosing your new mattress. It's great you were updated on the delivery and that the team was quick and efficient. We appreciate your feedback regarding the balance correction.
Come back and visit us anytime!
Megan at Customer Care
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