We were very impressed by the young salesman in store when we visited. He was very knowledgeable about the products, but at the same time we did not feel pressurised to buy.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The Manageress at Northwich (Sarah) was wonderful sales assistant. Kind, patient and clearly explained each bed. Followed by the step by step o% loan purchasing. Received helpful free bedding items i... もっと見る
企業が回答しました
Visited Benson Northwich on the off chance that they may have a signal mattress I could purchase & take home instantly, which they did which was a huge relief as I was struggling to find a supplier. B... もっと見る
企業が回答しました
My in-store experience was excellent, and the staff were very helpful. It's critical to try a mattress before you buy in my opinion and Benson's is one of the few places you can that.
企業が回答しました
企業情報
Bensons For Beds - Northwich600 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 4a Northwich Retail Park, CW9 5LY, Cheshire, Cheshire, 英国
- 1606352657
4.6
優良
324件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Bensons For Beds - Northwich600 からの回答
We're so pleased your service was easy and friendly. Thank you!
Team Bensons
Well organised good all round service…
Well organised good all round service Good communication.very informative on products
2026年6月11日
Bensons For Beds - Northwich600 からの回答
We're so pleased you found our service well-organised and informative. Thank you for your kind feedback!
Team Bensons
Lady helping us was very helpful and…
Lady helping us was very helpful and thorough. Some challenges with the systems you use which if improved will help your people immensely
2026年6月2日
Bensons For Beds - Northwich600 からの回答
Thank you for your feedback — We are really pleased to hear our colleague was so helpful and thorough during your visit.
We appreciate your comments regarding our systems and will be sure to pass this feedback on to the relevant team, as improvements here can make a big difference.
Very helpful and informative staff
Very helpful and informative staff. Straightforward ordering process
2026年5月31日
Bensons For Beds - Northwich600 からの回答
We're so pleased our staff was helpful and our ordering process was straightforward. Thank you for your kind feedback!
Team Bensons
Excellent service
Excellent service , very helpful , bed delivered and set up, will definitely be using them again
Lady in store at Northwich , very helpful and delivery guys also were excellent
2026年5月29日
自発的なレビュー
Bensons For Beds - Northwich600 からの回答
We're so pleased you received excellent service and found our team very helpful. We're glad your bed was delivered and set up perfectly. Thank you for your kind feedback!
Team Bensons
The staff were very helpful and patient.
2026年5月25日
Bensons For Beds - Northwich600 からの回答
We're so pleased you found our team helpful and patient. We appreciate your feedback!
Team Bensons
They where very helpful in the shop
They where very helpful in the shop, and went through all the options when buying the bed.
2026年5月16日
Bensons For Beds - Northwich600 からの回答
We're so glad our team provided helpful assistance and guided you through all the options!
Team Bensons
Great Experience
Fantastic service from instore advice to delivery the service was second to none. The staff were friendly and helpful.
Overall a great customer experience
2026年5月20日
自発的なレビュー
Bensons For Beds - Northwich600 からの回答
We are so pleased to hear you received fantastic service and had a great customer experience. Thank you for your kind words!
Team Bensons - Jess
Bought a mattress from the store in…
Bought a mattress from the store in Northwich and the customer service is great! Brandon was good and he let us test out all the mattresses and was helpful in us choosing the right mattress for us. The mattress is great for us and wasn’t too costly! Love it after months of horrible nights of sleep can finally be well rested
2026年5月18日
Bensons For Beds - Northwich600 からの回答
We're so glad to hear about your positive experience at our Northwich store! It's wonderful that our team helped you find the perfect mattress and that you're now enjoying restful nights. Thank you for sharing your feedback!
Team Bensons - Jess
We visited the Northwich store
We visited the Northwich store. Sarah was lovely and helped us to work out exactly what type of mattress we needed. She gave us plenty of time to try all options out - very helpful! Just waiting for our new bed to be delivered now.
2026年5月10日
Bensons For Beds - Northwich600 からの回答
We're delighted to hear about your positive experience at our store! It's wonderful that our colleague provided such helpful guidance, giving you ample time to find the perfect mattress. We hope you enjoy your new bed!
Team Bensons - Jess
Quick friendly service
Quick friendly service , good value.
Delivered on time .
Chest of drawers wasn’t easy to assemble.
2026年5月10日
Bensons For Beds - Northwich600 からの回答
We're happy to hear that you found our service quick and friendly and appreciated the value and timely delivery. We'll review the chest of drawers assembly.
Team Bensons
Part 2 : Lack of accountability. Missing items and poor service—disappointing post-delivery experience.
Part 2 : Impressively, they have failed to delivery the missing item on the second attempt. The call centre team continues to demonstrate poor customer care, remaining completely unbothered and unhelpful.
Once again, I find myself chasing this business for a resolution after spending over 3k. CS reps refuse to provide any support at all if they have to deviate from their process or script.
At this point, I would actively and loudly discourage anyone from utilising this company, as they are cowboys.
2026年5月1日
自発的なレビュー
Bensons For Beds - Northwich600 からの回答
We regret to hear about the missing TV and the unsatisfactory customer care you experienced. We appreciate you bringing this to our attention. We'll investigate the delivery issue and address the concerns about our support team's handling of your case.
Team Bensons
Excellent service
We purchased a King Divan today from Bensons for Beds in Northwich, Cheshire. The Sales Assistant was Lewis who was friendly, professional, and very helpful with our selection. If we need an additional bed in the future, we would not hesitate in visiting the store again.
2026年4月15日
自発的なレビュー
Bensons For Beds - Northwich600 からの回答
Really appreciate your feedback! It’s great to hear Lewis made your experience such a positive one — we’ll be sure to pass this on to him.
Hope to see you again in the future,
Megan | Customer Care Specialist🌟
Brilliant service ……
Young man who helped us was amazing … knew everything about your stock, price, and where it was. Excellent service.
2026年4月10日
Bensons For Beds - Northwich600 からの回答
We're happy to hear that the young man who assisted you provided such excellent service! We appreciate you acknowledging his knowledge of our stock and pricing. Thanks!
Team Bensons
Great bed but slow delivery
The bed is amazing but we had to wait a long time for delivery. We ordered in December and delivered in April. The guys who built it were great and they did it within an hour but they did rip the wallpaper behind the headboard and never said anything. I didn’t notice until they had left.
2026年4月10日
Bensons For Beds - Northwich600 からの回答
Thank you for your feedback, and please accept our apologies for the long delivery time. We’re delighted to hear that you love the bed and that our delivery team worked efficiently, but we’re very sorry to learn about the damage caused to your wallpaper, which should have been reported at the time. Your comments have been shared with the relevant teams so we can improve both our delivery communication and care during installation,
Megan | Customer Care Specialist
Perfect service all round
Our 2 delivery driver's were very friendly and helpful leaving no mess after they had finished.
Great service from sales person to the delivery.
Thank you 😊
2026年4月2日
Bensons For Beds - Northwich600 からの回答
Lovely feedback! Friendly drivers, no mess, and great service from start to finish — just how it should be!
Thanks again for your support—it means a lot!
Megan | Customer Care Specialist✨
Excellent experience
Everything very good, from the helpful staff in store, the ease of using the online service to change the delivery slot, and the delivery crew themselves.
All communication was excellent, and as described at the point of ordering. We were kept updated on the delivery day, and I enjoyed tracking the vehicle around Cheshire!
2026年4月1日
Bensons For Beds - Northwich600 からの回答
We appreciate your fantastic feedback! It's great to hear that you found our staff helpful, our online service easy to use, and our delivery team efficient. We're glad you were kept well-informed and enjoyed tracking your delivery.
The delivery was in the allotted time…
The delivery was in the allotted time slot. The delivery men were polite, chatty and very careful when bringing the bed upstairs. The bed was wrapped up and protected very well. Faultless.
Only gripe is £50 for removal of old bed was a bit steep. Sorted that myself
2026年3月23日
Bensons For Beds - Northwich600 からの回答
Thank you! Great to hear your delivery arrived right on time and that the team were polite, chatty, and careful with your new bed. We’re glad everything was well protected. We appreciate the feedback about the removal cost too — and we’re delighted you’re happy overall!
Your satisfaction means the world to us,
Megan at Customer Care💜
Bensons For Beds - Northwich600 からの回答
Thank you for leaving us 5 stars! We’re so glad to hear you received excellent service both in‑store and during delivery 😊
Sleep well,
Megan at Customer Care🛏️✨
Brilliant service at Northwich
We had brilliant service from start to finish, with great advice and recommendations from the assistant manager, helping us to buy exactly what we needed.
2026年2月27日
Bensons For Beds - Northwich600 からの回答
Thank you so much for your wonderful feedback! I’m delighted to hear you received brilliant service from start to finish, and that our assistant manager was able to give you such helpful advice and recommendations. It’s great to know you found exactly what you needed!
Sleep well,
Megan at Customer Care
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。