Visited the Botley Road Oxford store and Kurtis was extremely helpful and knowledgable. He helped us find the right mattress in no time at all. Great service and would highly recommend visiting this s... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The sales representatives were very friendly and helped us to find a perfect bed which met our health requirements. I highly recommend castelle in Oxford branch, she is very helpful.
企業が回答しました
Max was the best sales rep I've encountered in a while. I didn't know a lot about what mattress I wanted, but after telling him a little about me, he made a recommendation then talked me through what... もっと見る
企業が回答しました
Excellent customer service in store (Oxford) and delivered on time as expected. Unfortunately when we unpacked a mattress, it had a stain/mark on the side. Not ideal, although it will be covered by a... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Oxford680 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 5 Botley Road Retail Park, Botley Road, OX2 0HA, Oxford, Oxfordshire, 英国
- 1865202795
4.9
優良
301件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good honest advice and good offers
2025年11月25日
Bensons For Beds - Oxford680 からの回答
This is a fantastic review! Thank you so much for taking the time to leave us some lovely feedback. Easy and stress-free is exactly how ordering a new bed should be - Team Bensons
Outstanding Service from Start to Finish
Overall, my experience was excellent. From the first person I spoke to, right through to the delivery and the advice I received about the build, I genuinely felt like a valued customer. The product itself is great, but what truly makes it stand out are the amazing employees who sell it and deliver it. Fantastic staff all around
2025年11月28日
Bensons For Beds - Oxford680 からの回答
This is a fantastic review! Thank you so much for taking the time to leave us some lovely feedback. Easy and stress-free is exactly how ordering a new bed should be - Team Bensons
First Class Service
Went into the benson for beds store in Oxford retail park just to try out a king size mattress. Ended up buying a whole super king size Bed!
The service and advice provided by Kurtis was first class.
2025年11月23日
Bensons For Beds - Oxford680 からの回答
We’re thrilled to hear Kurtis provided first-class service and advice during your visit to our Oxford store! It sounds like you made an amazing upgrade – a super king bed is a fantastic choice for comfort. Thank you for sharing your experience and recommendation! 💜
Thank you for your positive review – Lauryn at Customer Care
Awesome from store to delivery and…
Awesome from store to delivery and install. Very professional advice and expertise.
2025年11月13日
Bensons For Beds - Oxford680 からの回答
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
Excellent service from Cristelle
Excellent service from Cristelle - knowledgeable, witty and not pushy.
2025年11月2日
自発的なレビュー
Bensons For Beds - Oxford680 からの回答
We appreciate your positive feedback! We are so glad you found our service knowledgeable and witty. Thank you for sharing your experience,
Megan at Customer Care!
Lloyd in Oxford was informative and…
Lloyd in Oxford was informative and helpful. He sought to understand our needs and explained options available to narrow down our choice. I’d planned to go to another retailer afterwards but was so satisfied here I made a purchase.
2025年11月1日
自発的なレビュー
Bensons For Beds - Oxford680 からの回答
We're happy to hear that you had such a positive experience! It's great to know that our team member was so helpful in understanding your needs and guiding you through the selection process. Thank you for your purchase and your kind words,
Megan
Customer Care Team
Well done Christelle!
The salesperson, Christelle, was well-informed, helpful but not pushy, had excellent advice, and, when we made our decision, took us through the details of the invoice meticulously.
2025年10月27日
Bensons For Beds - Oxford680 からの回答
We're happy to hear that the salesperson was so helpful and informative! We appreciate you taking the time to share your positive experience.
See you next time! Megan at Customer Care 😊
Bensons For Beds - Oxford680 からの回答
We're happy to hear that you received helpful service and a good price in our store. Thank you for your positive feedback; we appreciate it.
Thanks for choosing us – we hope to serve you again,
Megan at Customer Care
Happy customer
I ordered a new bed in store with the help of a lovely lady whose name I can’t remember (sorry), she was really patient with me and didn’t mind me changing my mind five minutes after placing my order. The delivery drivers Jaris(?) or James(?) and Chichi were great at letting us know in advance when they were coming and assembling our bed. Thank you so much
2025年8月23日
Bensons For Beds - Oxford680 からの回答
Thank you so much for your kind words! We're so glad our in-store team made your experience enjoyable and that our delivery drivers kept everything smooth and stress-free. It’s wonderful to hear how patient and helpful everyone was.
Thank you for an amazing review – Lauryn at Customer Care 💜
We knew what we wanted and just needed…
We knew what we wanted and just needed to take one more look at the sofa bed to make sure. The member of staff was very friendly and helped us purchase our chosen item
2025年10月20日
Bensons For Beds - Oxford680 からの回答
We're thrilled you found just what you were looking for—and that our friendly team could help make the final decision a breeze. Enjoy your new sofa bed!
Thank you for your review – Lauryn at Customer Care 💜
Christelle was welcoming
Christelle was welcoming, knowledgeable and super-helpful
2025年10月18日
自発的なレビュー
Bensons For Beds - Oxford680 からの回答
We're happy to hear that you found our team member to be so helpful and knowledgeable! Thank you for your positive review! – Lauryn at Customer Care 💜
Cristal and Kurtis were both very…
Cristal and Kurtis were both very helpful in the Botley store.
2025年10月20日
Bensons For Beds - Oxford680 からの回答
We're happy to hear that you found our team members helpful during your visit to the Botley store. Thank you for your positive feedback,
Megan at Customer Care
10/10 customer service!
We popped in at the weekend to the Botley Road store in Oxford to get a new mattress (it was a bonus that they had an offer on of 25% off). A member of staff called Kurtis approached us and welcomed us. He was brilliant - very friendly and very knowledgeable! He wasn't a typical 'pushy salesman' at all and gave us time and space on our own to look around. We went ahead with our purchase and this was all down to Kurtis for being so helpful and just a genuinely nice guy!
2025年10月5日
自発的なレビュー
Bensons For Beds - Oxford680 からの回答
Thank you for sharing your experience! We’re delighted to hear Kurtis provided friendly, knowledgeable, and pressure-free service. We’ll be sure to pass on your kind words!
Thank you,
Megan at Customer Care
The salesman was very friendly
The salesman was very friendly, and went out of his way to help track the bed down we saw on the internet.
2025年9月17日
Bensons For Beds - Oxford680 からの回答
We're happy to hear that our salesman was friendly and helpful in finding the bed you wanted. We appreciate you taking the time to leave us this feedback!
Thank you,
Lauryn at Customer Care.
Attention to Detail
Good choice of products at reasonable prices. Care and attention to detail shown by salesperson (Christelle).
2025年9月14日
Bensons For Beds - Oxford680 からの回答
Thank you for your kind words! Our team strives to provide top-quality products at affordable prices, and we're so glad that Christelle was able to assist you with care and attention. We appreciate your feedback and look forward to serving you again soon!
Bensons For Beds - Oxford680 からの回答
We appreciate your positive feedback! We are so glad that our sales team gave great help and advice. Thank you for your review.
Take care,
Megan at Customer Care
Excellent service,and excellent advice.
Both members of staff who served me were extremely helpful, and went above and beyond helping me .The bed I first ordered I changed my mind,but they helped me change my order to the new bed I chose.
Extremely helpful staff,,can't praise them enough.10 out of 10 service.
2025年9月3日
Bensons For Beds - Oxford680 からの回答
We appreciate you taking the time to share your positive experience. We're so glad to hear that our team members were helpful and accommodating when you changed your order. It's fantastic knowing we provided you with excellent service!
Take care,
Megan at Customer Care
Brilliant service in store and at…
Brilliant service in store and at delivery. Flexible moving dates.
2025年8月22日
Bensons For Beds - Oxford680 からの回答
We're glad you enjoyed your experience with our flexible moving dates and brilliant service in-store and at delivery. Thank you for the feedback, Megan at Customer Care
Great service from Kurtis in the Botley Store
We have purchased several beds from Bensons for Beds, and especially because of Kurtis (the Manager of the Botley, Oxford, store). Kurtis epitomises the word 'service'. He talked with us for ages to make sure we got exactly what we needed. No pressure to buy, just advice, and an objective view, so we could consider everything properly. We settled on a Super King TV Bed, with a good quality 6000 spring mattress. Nothings throughout the experience was bad, only a pleasure to be treated with respect, professionalism, and friendliness. Kurtis ran us through every item on the order, explained in great detail about the - Manage My Order, facility. Which was a great help so we can monitor the delivery schedule. We choose Bensons for Beds because of the service, then the quality of the products we have previously, and the recent purchase. Thank you Kurtis for your excellent help.
Mike & Annie (Witney)
2025年8月30日
自発的なレビュー
Bensons For Beds - Oxford680 からの回答
We're happy to hear that you had such a positive experience in our store. It's great to know that the team member provided excellent service and advice, ensuring you found the perfect bed. We appreciate your kind words and thank you for choosing us again.
Take care, Megan at Customer Care
Bensons For Beds - Oxford680 からの回答
We're so glad our employees were polite and your delivery arrived on time! We appreciate you sharing your positive experience with us.
Take care,
Megan at Customer Care
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。