We have went through a few supposedly firm mattresses purchased on Amazon but haven’t really been the ‘firm’ we wanted. The mattress we have purchased here is exactly what it says on the tin, proper f... もっと見る
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所在地
所在地を変更Unit 11a New Mersey Retail Park, Speke, L24 8QB Liverpool, Merseyside, GB
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The staff at the Speke branch in Liverpool were amazing. Kelly in particular was thorough and I didnt feel pressured at all. There was a lot to consider with purchasing 2x beds and 2x mattresses in so... もっと見る
企業が回答しました
At the Speke, Liverpool branch, Phil was fantastic! Had thorough knowledge, answered all our questions, and was just extremely helpful and patient with us he made the experience a good one.
企業が回答しました
Excellent service at store. Manager Kyle had good knowledge of products & gave helpful advice. timely delivery by helpful & courteous staff and great mattress
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企業情報
Bensons For Beds - Speke について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 11a New Mersey Retail Park, Speke, L24 8QB, Liverpool, Merseyside, 英国
4.9
優良
189件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Bensons For Beds - Speke からの回答
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
The manager was great
The manager was great, she was very knowledgeable and patient with us. We really enjoyed the experience.
2025年11月5日
Bensons For Beds - Speke からの回答
Thank you for your feedback Anthony. We’re delighted to hear that the manager provided knowledgeable and patient support, making your experience enjoyable.
Thank you for your positive review – Lauryn at Customer Care 💜
Bensons For Beds - Speke からの回答
Thank you for sharing your experience! We’re delighted to hear that Kelly provided you with excellent service. Your feedback is greatly appreciated and helps us continue delivering the highest level of care.
Thank you for your positive review – Lauryn at Customer Care 💜
Excellent service
Tracy was very helpful and friendly spending a lot of time making sure l found the mattress and bed that suited my needs.
2025年10月31日
Bensons For Beds - Speke からの回答
We’re delighted to hear Tracy took the time to help you find the perfect mattress and bed! Friendly, patient service is what we aim for, and it’s great to know she made the process easy and enjoyable for you.
Thank you for your positive review Christine – Lauryn at Customer Care 💜
Dan was very knowledgable and helpful
Dan was very knowledgable and helpful, great experience finding the perfect bed for me in Speke Bensons.
2025年11月1日
Bensons For Beds - Speke からの回答
We're happy to hear that you had such a positive experience! It's great to know that our team was helpful in finding the perfect bed for you. Thanks for your feedback,
Megan at Customer Care
Customer service was excellent Tracy…
Customer service was excellent Tracy was very helpful in store
2025年10月31日
Bensons For Beds - Speke からの回答
We appreciate your feedback! We're so glad to hear that you found our in-store customer service excellent and helpful. Thank you,
Megan
Customer Care Team
The staff member Daniel G who served us…
The staff member Daniel G who served us throughout our visit was very helpful from start to finish. He wasn’t pushy but gave us time to look and ask questions. He explained clearly whilst giving me time to sign full information to my husband who is Deaf.
We left the shop looking to look around and compare prices and chat. We decided to go with Bensons because we were happy with the mattress we preferred, the price and the Customer Service we received.
Thank you Dan.
2025年10月28日
Bensons For Beds - Speke からの回答
We're happy to hear that you received such helpful service during your visit. It's great to know that you felt comfortable and supported in your decision. Thank you for your positive feedback,
Megan at Customer Care
Staff where good and gave good advice.
Staff where good and gave good advice.
But found the delivery charge of 49.00 pound a bit much as it is only a roll mattress which will be delivered in a box. Think we should off been able to click and collect free.
2025年10月23日
Bensons For Beds - Speke からの回答
We're really glad to hear our staff were helpful and gave you good advice — that’s exactly the kind of service we aim to provide. We understand your concerns about the delivery charge and we appreciate you sharing your thoughts.
Thank you for an amazing review Maria– Lauryn at Customer Care 💜
Speke’s Bensons for Beds are the Best!
We liked the layout and location of the store, the ease of parking and most importantly the high quality calibre of the staff and the beds/mattresses in stock. Phil was really impressive with his knowledge and experience and was very responsive to our needs. Dan was equally professional and helped us sort out the best finance options for our purchase!
2025年10月22日
自発的なレビュー
Bensons For Beds - Speke からの回答
We're thrilled to hear you had such a positive experience. It’s fantastic to know their knowledge and professionalism helped make your visit smooth and enjoyable. We’re so glad you found the perfect bed and finance option with their support!
Thank you for an amazing review Tracey– Lauryn at Customer Care 💜
Excellent customer service from start…
Excellent customer service from start to finish.
Delivery was on time and bed was taken upstairs to the bedroom to be set up.
Would highly recommend Bensons to my friends and family.
2025年10月23日
Bensons For Beds - Speke からの回答
We're happy to hear that you received excellent customer service and your bed was delivered and set up without a problem. We appreciate your recommendation!
Thank you for your review Moira – Lauryn at Customer Care 💜
Exceptional Service…
Tracy was very helpful and made the process of choosing a mattress very simple.
2025年10月13日
Bensons For Beds - Speke からの回答
We're happy to hear that the mattress selection process was simple and helpful. We appreciate you taking the time to share your positive experience,
Megan at Customer Care
Great customer service!
Great customer service!
Tracey and Dan were so helpful. We were very happy with the service and price.
Thank you
2025年10月11日
Bensons For Beds - Speke からの回答
We appreciate you sharing your positive experience! We are happy to hear that you were very satisfied with the service and price you received. Thank you for your review – Lauryn at Customer Care 💜
Customer service was real good,
2025年9月29日
Bensons For Beds - Speke からの回答
We appreciate your kind words about our customer service. Thank you for sharing your positive experience with us!
Thank you,
Lauryn at Customer Care
Great service as usual
Great service as usual, it’s my second purchase from the Mersey Retail Park store and the staff are lovely and knowledgeable
2025年9月29日
Bensons For Beds - Speke からの回答
Thanks a bunch for your amazing 5 star review Mrs Wynne! 🌟 So happy to hear you love our Mersey Retail Park team! Can’t wait to see you again soon, Megan at Customer Care✨
Phil was Very friendly not pushy at all…
Phil was Very friendly not pushy at all took time to show us the different types of mattresses and pillows just waiting on delivery
2025年9月19日
自発的なレビュー
Bensons For Beds - Speke からの回答
We're happy you found our team member to be friendly and helpful while selecting your mattress and pillows. We appreciate your business and hope you enjoy your new purchase!
Thank you,
Lauryn at Customer Care
Bensons For Beds - Speke からの回答
We're glad you found our assistance helpful and pressure-free. Thank you for your positive feedback; we appreciate it!
Thank you,
Lauryn at Customer Care.
Didn't feel pressurised.
Staff were nice and friendly. Didn't feel pressurised at any point.
2025年9月21日
自発的なレビュー
Bensons For Beds - Speke からの回答
We're happy to hear that our staff were nice and friendly, and that you felt no pressure. We appreciate your positive feedback!
Thank you,
Lauryn at Customer Care.
Perfect buying experience
Friendly helpful staff. Pleasant non pressured environment. Easy to purchase. Interest free credit. Delivery was well managed and delivery drivers very helpful
2025年9月12日
Bensons For Beds - Speke からの回答
We appreciate you sharing your positive experience. We're happy to hear that our staff was friendly and helpful and that you found it easy to purchase with well-managed delivery.
Thank you,
Lauryn at Customer Care.
Not being rushed in our bed choice
Not being rushed in our bed choice. Listening to our requirement. Giving time to think over our choice and printing out the details.
2025年9月12日
Bensons For Beds - Speke からの回答
We're happy to hear that you felt comfortable during your bed selection process. It is great to know that we met your needs by providing ample time and information. Thanks for your feedback.
Best Wishes,
Megan at Customer Care
Excellent service from Dan
Excellent service from Dan - friendly, pressure free and knowledgeable while I was looking for a new mattress, and quick and efficient with the paperwork when we had made our decision. Ideal.
2025年9月12日
Bensons For Beds - Speke からの回答
We're happy to hear that you received excellent, pressure-free service while choosing your new mattress. It's great that the paperwork was quick and efficient once you made your decision. Thank you for your positive feedback!
Best Wishes,
Megan at Customer Care
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