Tim the salesman was very helpful in advising me to the products available and times of delivery advice. He was very knowledgeable and friendly easy to talk to an asset to the Company.
所在地
所在地を変更Unit 11a New Mersey Retail Park, Speke, L24 8QB Liverpool, Merseyside, GB
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Easy ordering - advice from sales person was helpful . Bought mattress that would be suitable for both of us. Advised when mattress would be delivered and delivery was perfect. Advised of date and... もっと見る
企業が回答しました
Seeking a small double bed, many stores do not stock. Salesman Dan very helpful talked me through what was available. Tested mattresses from soft to hard. After doing this and lying on several options... もっと見る
企業が回答しました
Really pleased with the service I received from Kelly at the Liverpool Speke retail store when I visited the store to enquire about purchasing a new mattress.She was very polite,personable & knowledge... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Speke について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 11a New Mersey Retail Park, Speke, L24 8QB, Liverpool, Merseyside, 英国
4.9
優良
201件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Great shopping experience pitty about delivery
Sales assistant knowledgeable and understood our needs for a decent mattress. Sales assistant very pleasant at all times throughout visit.
05/02/2026
Took delivery of purchased mattress from benson for beds. Bed was dropped off back of vehicle then dragged along the pavement to my home. Driver and assistant showed no customer skills when carrying out delivery. As the mattress was being dragged into bedroom one of the delivery lads stared booting the new mattress to get around the bedroom door. No customer care was given in any shape or form.
When unpacking the new £2000 mattress is was found to have deep dirty rips to where the mattress had been dragged along pavement. Very upset and angry the way delivery was made.
I am now seeking at replacement mattress.
2025年12月29日
Bensons For Beds - Speke からの回答
We’re delighted to hear our sales assistant understood your needs and provided knowledgeable, pleasant support throughout your visit. Thank you for your positive review – Lauryn at Customer Care 💜
Amazing sales reps, not pushy at all
Our sales rep was amazing, very knowledgeable and gave us space and time to try numerous matteress in our own time and have discussions about each one without saying a word. His sense of humour and openness about his own life also made him very easy to chat and relate to.
2025年12月29日
Bensons For Beds - Speke からの回答
We appreciate you sharing your experience. We're happy to hear that our sales team was knowledgeable and provided a relaxed, informative environment. Thank you for your positive review – Lauryn at Customer Care 💜
Great Customer Service
Was escorted around the shop when we told the Customer Service person what we were looking for for. He gave us all of the options to choose from
2025年12月12日
自発的なレビュー
Bensons For Beds - Speke からの回答
Thank you for your feedback Tom! We’re so pleased to hear our team guided you through the options and made your visit helpful. We appreciate your kind words and look forward to assisting you again in the future,
Megan at Customer Care
Phil in mersey retail park
I went to the store in speke, mersey retail park Phil was very kind and helpful. Many thanks Phil for all your guidance and help
2025年12月4日
自発的なレビュー
Bensons For Beds - Speke からの回答
Thank you for sharing with us! We’re delighted Phil could make your visit so helpful and pleasant.
We hope to continue providing you with excellent service in the future,
Megan at Customer Care
Excellent service
Very helpful, friendly and informative service and knowledge by Dan.
Took the time to explain the different mattresses and made the whole process much easier for us.
Excellent customer service. Would highly recommend.
2025年11月24日
Bensons For Beds - Speke からの回答
We're happy to hear that you found our service helpful, friendly, and informative. We're glad that our explanation of the mattresses made the process easier for you. Thank you for your recommendation!
– Thank you, Jess- Team Bensons
We went to the Benson pretty late in…
We went to the Benson pretty late in the day - about an hour before closing time.
One staff member - Dan - was extremely facilitating. He even stayed late to ensure we could order our bed and mattress that same day.
He was extremely helpful - what a great guy.
2025年11月30日
Bensons For Beds - Speke からの回答
We're so glad to hear that a staff member was helpful and accommodating during your visit. We appreciate you taking the time to share your positive experience. Thank you for your feedback!
– Thank you, Jess- Team Bensons
Easy process.
Easy process.
Gave us all the options without a heavy sales pitch.
Second time in a year we have bought from here. Plenty of options paired with black friday deals, very happy.
2025年12月3日
Bensons For Beds - Speke からの回答
We're happy to hear that the process was easy and you appreciated the options without pressure. Thank you for your repeat business and for sharing your positive experience with us!
– Thank you, Jess- Team Bensons
Retail staff
Tracey in the store was very welcoming and informative
Listened to my needs making decisions eady
2025年11月30日
Bensons For Beds - Speke からの回答
We're happy to hear that your in-store experience was so positive! It's great to know that our team member made your decisions easier. Thank you for your feedback.
Great experience
Great experience. Kelly in Liverpool Speke store was really helpful. We got hr best mattress we could for our needs.
Thanks for everything. Couldn’t fault the service.
2025年11月26日
Bensons For Beds - Speke からの回答
Thank you for sharing your experience! We’re so pleased Kelly was able to help you find the perfect mattress for your needs. Enjoy your new comfort, and we truly appreciate your kind words!
Don’t be a stranger! We would love to see you again in the future, Megan at Customer Care
I couldn’t decide on which mattress…
I couldn’t decide on which mattress would suit my needs.
Dan was very knowledgeable and helpful, he didn’t rush me into making any decisions.
Very good service
2025年11月9日
Bensons For Beds - Speke からの回答
We're happy to hear that our service helped you find the right mattress. We appreciate you mentioning how helpful our team was in guiding your decision. Thanks for your feedback,
Megan at Customer Care
I highly recommend Bensons Bed!
I highly recommend Bensons Bed!
We found the quality of their product to be fantastic, especially considering the affordable price.
A big thank you to team member Phill, who was incredibly helpful in guiding us to choose the best product for our needs.
2025年11月4日
Bensons For Beds - Speke からの回答
We're happy to hear that you found a fantastic, affordable product at our store. We appreciate you mentioning how helpful our team member was in guiding you to the best product for your needs.
We're always here if you need anything else,
Megan at Customer Care!
Bensons For Beds - Speke からの回答
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
The manager was great
The manager was great, she was very knowledgeable and patient with us. We really enjoyed the experience.
2025年11月5日
Bensons For Beds - Speke からの回答
Thank you for your feedback Anthony. We’re delighted to hear that the manager provided knowledgeable and patient support, making your experience enjoyable.
Thank you for your positive review – Lauryn at Customer Care 💜
Bensons For Beds - Speke からの回答
Thank you for sharing your experience! We’re delighted to hear that Kelly provided you with excellent service. Your feedback is greatly appreciated and helps us continue delivering the highest level of care.
Thank you for your positive review – Lauryn at Customer Care 💜
Excellent service
Tracy was very helpful and friendly spending a lot of time making sure l found the mattress and bed that suited my needs.
2025年10月31日
Bensons For Beds - Speke からの回答
We’re delighted to hear Tracy took the time to help you find the perfect mattress and bed! Friendly, patient service is what we aim for, and it’s great to know she made the process easy and enjoyable for you.
Thank you for your positive review Christine – Lauryn at Customer Care 💜
Dan was very knowledgable and helpful
Dan was very knowledgable and helpful, great experience finding the perfect bed for me in Speke Bensons.
2025年11月1日
Bensons For Beds - Speke からの回答
We're happy to hear that you had such a positive experience! It's great to know that our team was helpful in finding the perfect bed for you. Thanks for your feedback,
Megan at Customer Care
Customer service was excellent Tracy…
Customer service was excellent Tracy was very helpful in store
2025年10月31日
Bensons For Beds - Speke からの回答
We appreciate your feedback! We're so glad to hear that you found our in-store customer service excellent and helpful. Thank you,
Megan
Customer Care Team
The staff member Daniel G who served us…
The staff member Daniel G who served us throughout our visit was very helpful from start to finish. He wasn’t pushy but gave us time to look and ask questions. He explained clearly whilst giving me time to sign full information to my husband who is Deaf.
We left the shop looking to look around and compare prices and chat. We decided to go with Bensons because we were happy with the mattress we preferred, the price and the Customer Service we received.
Thank you Dan.
2025年10月28日
Bensons For Beds - Speke からの回答
We're happy to hear that you received such helpful service during your visit. It's great to know that you felt comfortable and supported in your decision. Thank you for your positive feedback,
Megan at Customer Care
Staff where good and gave good advice.
Staff where good and gave good advice.
But found the delivery charge of 49.00 pound a bit much as it is only a roll mattress which will be delivered in a box. Think we should off been able to click and collect free.
2025年10月23日
Bensons For Beds - Speke からの回答
We're really glad to hear our staff were helpful and gave you good advice — that’s exactly the kind of service we aim to provide. We understand your concerns about the delivery charge and we appreciate you sharing your thoughts.
Thank you for an amazing review Maria– Lauryn at Customer Care 💜
Speke’s Bensons for Beds are the Best!
We liked the layout and location of the store, the ease of parking and most importantly the high quality calibre of the staff and the beds/mattresses in stock. Phil was really impressive with his knowledge and experience and was very responsive to our needs. Dan was equally professional and helped us sort out the best finance options for our purchase!
2025年10月22日
自発的なレビュー
Bensons For Beds - Speke からの回答
We're thrilled to hear you had such a positive experience. It’s fantastic to know their knowledge and professionalism helped make your visit smooth and enjoyable. We’re so glad you found the perfect bed and finance option with their support!
Thank you for an amazing review Tracey– Lauryn at Customer Care 💜
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