Bensons For Beds - Speke レビュー 

201
•
TrustScore 5段階評価の5

4.9

Unit 11a New Mersey Retail Park, Speke, L24 8QB Liverpool, Merseyside, GB

•

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Tim the salesman was very helpful in advising me to the products available and times of delivery advice. He was very knowledgeable and friendly easy to talk to an asset to the Company.

5つ星のうち5の評価

Easy ordering - advice from sales person was helpful . Bought mattress that would be suitable for both of us. Advised when mattress would be delivered and delivery was perfect. Advised of date and... もっと見る

企業が回答しました

5つ星のうち5の評価

Seeking a small double bed, many stores do not stock. Salesman Dan very helpful talked me through what was available. Tested mattresses from soft to hard. After doing this and lying on several options... もっと見る

企業が回答しました

5つ星のうち5の評価

Really pleased with the service I received from Kelly at the Liverpool Speke retail store when I visited the store to enquire about purchasing a new mattress.She was very polite,personable & knowledge... もっと見る

企業が回答しました


企業情報

  1. 寝室家具店
  2. ・
  3. ベッド専門店
  4. マットレス専門店
  5. 寝具店

Bensons For Beds - Speke について

当該企業による記述

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

連絡先

  • Unit 11a New Mersey Retail Park, Speke, L24 8QB, Liverpool, Merseyside, 英国

4.9

優良

TrustScore 5段階評価の5

201件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(201)

過去12か月のレビュー数: 26,477件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

I dealt with a salesperson called Phil…

I dealt with a salesperson called Phil who was very patient and knowledgeable about the products he sold. This was the first time I have bought a bed since my husband died( Phil did not know this) and I was very grateful for his help,

2026年2月22日
Bensons For Beds - Speke ロゴ

Bensons For Beds - Speke からの回答

Thank you for your thoughtful review Karen. 😊 We’re so pleased to hear that Phil was patient and knowledgeable while helping you choose the right bed. Even though he didn’t know your circumstances, we’re truly glad he was able to make the experience a little easier for you. We’ll be sure to pass on your kind words — they’ll mean a great deal to him,
Megan at Customer Care

5つ星のうち5の評価

Tracy in store was very professional…

Tracy in store was very professional and such a good help in answering our questions would definitely recommend

2026年2月15日
Bensons For Beds - Speke ロゴ

Bensons For Beds - Speke からの回答

We appreciate you taking the time to leave us this amazing review! We're so happy to hear that you received professional and helpful customer service.

5つ星のうち5の評価

Customer service woman at the shop was…

Customer service woman at the shop was really lovely, very knowledgeable and patient with me.

2026年1月13日
Bensons For Beds - Speke ロゴ

Bensons For Beds - Speke からの回答

We appreciate your feedback! We're so happy to hear that our team member was lovely, knowledgeable, and patient. Thank you for your positive review – Lauryn at Customer Care 💜

5つ星のうち5の評価

Comfort and style

Excellent customer service, sales person was very helpful at polite and friendly.

2026年2月11日
自発的なレビュー
Bensons For Beds - Speke ロゴ

Bensons For Beds - Speke からの回答

We're happy to hear that you received excellent customer service. It's great to know our sales team was helpful, polite, and friendly. Thanks!

5つ星のうち5の評価

Excellent, if a little over attentive

There were no problems from start to finish and we're very happy with the mattress.

The only one tiny criticism regards the slightly excessive contact, both during the initial viewing and afterwards (but this may be down to my personal preference). I'd have liked to have been given a little more time on our own to discuss, and the endless emails and text messages to confirm the delivery was extraordinary. That said, too much is far better than too little!

The delivery was spot on too, done on time and efficiently.

2026年1月13日
Bensons For Beds - Speke ロゴ

Bensons For Beds - Speke からの回答

We're happy you're pleased with your mattress and the delivery service. We appreciate your feedback regarding the contact frequency. We aim to provide the right support without being overwhelming, and we'll review our communication approach. Thanks for your insights!

Stewart - Bensons Team

5つ星のうち5の評価

Everything was fab from walking into…

Everything was fab from walking into the shop to sleeping on my new mattress.

2026年2月14日
Bensons For Beds - Speke ロゴ

Bensons For Beds - Speke からの回答

We are happy to hear that you had a wonderful experience from start to finish and that you are enjoying your new mattress. Thanks for your feedback.

Stewart - Bensons Team

5つ星のうち5の評価

Altogether a great experience!

From entering the store, I was greatly impressed with the knowledge, friendliness and professional approach of Kelly at Bensons. She was so helpful and understanding of my needs. Subsequently, the delivery was hassle free with the two gentlemen giving me ongoing notification of their expected time of arrival, moving the goods to my bedroom, assembling my bed, taking away the old one for recycling and tidying up and removing the packaging. I'm very happy with the purchase and wholeheartedly recommend Bensons to my family and friends.

2026年2月12日
Bensons For Beds - Speke ロゴ

Bensons For Beds - Speke からの回答

We're happy to hear about your positive in-store experience and that you were impressed with the team member's knowledge and helpfulness. It's great to know the delivery was hassle-free, and the team assembled your bed and removed the old one. Thank you for recommending us!

- Jessica at Team Bensons

5つ星のうち5の評価

First Class Customer Service

Really pleased with the service I received from Kelly at the Liverpool Speke retail store when I visited the store to enquire about purchasing a new mattress.She was very polite,personable & knowledgeable on explaining what each matttess offered.Also she was very patient as I tried a number of beds to ascertain which one best suited my needs to help me try & alleviate my lower back issues.That’s what a I call a first class service.Thank you Kelly.Received delivery of my mattress on designated day.I am delighted with my purchase.

2026年2月8日
Bensons For Beds - Speke ロゴ

Bensons For Beds - Speke からの回答

We're delighted to hear about the excellent service you received at our Liverpool Speke store. It's wonderful that our team member was so helpful and patient in assisting you with your mattress selection to address your needs. We're glad you are happy with your purchase and the delivery.

5つ星のうち5の評価

Best place for Customer Service

This is 3rd bed we have bought recently from the Mersey Retail branch. Excellent staff there ,so friendly and accomodating especially as they allowed us to bring our little dog into shop. He needed to check he could jump up onto it.

2026年2月3日
Bensons For Beds - Speke ロゴ

Bensons For Beds - Speke からの回答

We're happy to hear that you've had such positive experiences with us and appreciate your continued patronage. It's great our team could be so helpful and welcoming to your dog!

5つ星のうち5の評価

From showroom to delivery excellent top…

From showroom to delivery excellent top rate service …. We were given all the information we needed to make an informed decision on what bed would suit my elderly mother ……. Delivery guys very helpful and polite , from start to finish bensons for beds have provided a top rate service

2026年2月2日
Bensons For Beds - Speke ロゴ

Bensons For Beds - Speke からの回答

We're happy to hear that you received excellent service from the showroom to delivery. It's great that we could provide the information needed to choose the right bed and that our delivery team was helpful. Thank you for your positive feedback.

5つ星のうち5の評価

Good delivery assembled quick + tidy

Good delivery assembled quick + tidy

2026年1月29日
Bensons For Beds - Speke ロゴ

Bensons For Beds - Speke からの回答

We're so glad our delivery and assembly met your expectations with speed and tidiness. Thanks for your positive feedback,
Megan at Customer Care

5つ星のうち5の評価

We will keep on buying from Bensons

Great service from shop to delivery.

Brilliat service in shop, easy process to choose beds, order and information good on delivery.
Lads that brought the beds and mattresses on time, courteous and left no mess. Always buy from Speke Bensons for beds

2026年1月29日
Bensons For Beds - Speke ロゴ

Bensons For Beds - Speke からの回答

We're happy to hear you received great service from our shop to delivery! It's wonderful you found it easy to choose your beds and that the delivery team was courteous and tidy. We appreciate your continued support,
Megan at Customer Care

5つ星のうち5の評価

Great communication regarding delivery…

Great communication regarding delivery time.
Prompt professional service.

2026年1月29日
Bensons For Beds - Speke ロゴ

Bensons For Beds - Speke からの回答

We appreciate your positive feedback. We're happy to hear about the great communication regarding delivery and the prompt, professional service.
Looking forward to seeing you again!
Megan at Customer Care

5つ星のうち5の評価

Excellent service

Kelly the sales assistant was very helpful and friendly. Her knowledge and understanding of our requirements was excellent and she was able to provide us with the information that we needed. The service was exceptional and we were delighted with her help and support and we are very satisfied with our purchase.
Thank you Kelly

2026年1月28日
Bensons For Beds - Speke ロゴ

Bensons For Beds - Speke からの回答

We appreciate you sharing your experience. We're so happy to hear that you found our team member to be helpful, friendly, and knowledgeable, and that you were delighted with the service and your purchase.

5つ星のうち1の評価

Pathetic delivery delay

Went into their Speke shop wanting a bed that was on a short lead time, and was told by one of their salesman Phil we had the option to have delivery within 7-10 days. - This really appealed to me because I needed a bed ASAP. The day before delivery was due I received a email to say it’s been delayed by over three weeks. I was sold a lie that stock was ready to go within a week, if I’d know now I’d have to wait till the 13th February I wouldn’t have bothered with this purchase…

2026年1月21日
自発的なレビュー
Bensons For Beds - Speke ロゴ

Bensons For Beds - Speke からの回答

Thanks for sharing your experience with us Nic. We’re sorry to hear about the delay to your order, especially after being advised of a shorter lead time in store. We’ve fed this back to the relevant team for review. If you need any further support, please feel free to message us directly,
Megan at Customer Care

5つ星のうち5の評価

Lovely bed really comfortable the…

Lovely bed really comfortable the delivery process was amazing kept up to date from order to delivery. The delivery men were really professional helpful and friendly I would definitely recommend Bensons for bed and I will be using them again in the future.

2026年1月19日
Bensons For Beds - Speke ロゴ

Bensons For Beds - Speke からの回答

We're happy to hear you find your bed comfortable and that you were kept informed throughout the delivery process. It's great to know our delivery team was professional and helpful. Thank you for recommending us; we appreciate your feedback!

5つ星のうち4の評価

good service at bensons

Got everything we were looking for and all done with a pleasant service

2026年1月19日
Bensons For Beds - Speke ロゴ

Bensons For Beds - Speke からの回答

We're happy you found everything you were looking for and that our service was pleasant! We appreciate your positive feedback.

5つ星のうち5の評価

No pressure and a wonderful sales person.

A very relaxed experience. There was no pressure or hurrying to choose.
We had previously looked on Benson's website and so we had a rough idea of what we wanted but nothing beats being able to try out different mattresses.
The sales person answered all of our questions and provided additional information. He showed he had a wealth of experience.
I would certainly recommend Benson's for Beds to family and friends.

2026年1月19日
Bensons For Beds - Speke ロゴ

Bensons For Beds - Speke からの回答

We're happy to hear you had a relaxed experience with us! It's great you felt no pressure to choose and were able to try out different mattresses. We appreciate that our team member's knowledge was helpful and that you'd recommend us to others.

5つ星のうち5の評価

Tracey the sales lady was absolutely…

Tracey the sales lady was absolutely fantastic and so knowledgeable.
Couldn’t have been happier with the experience she gave us in the Speke store. We chose the right mattress for us from her professional guidance and we made the right decision. The mattress is brilliant.

2026年1月12日
Bensons For Beds - Speke ロゴ

Bensons For Beds - Speke からの回答

We’re so glad Tracey gave you a fantastic experience at Speke! Her knowledge and guidance clearly made all the difference – enjoy your brilliant new mattress 💜 Thank you for your positive review - Lauryn at Customer Care

5つ星のうち5の評価

Great shop and sales person

The sales person - Kelly was great . Was at hand but not pushy at all . She let us choose by giving fair advice based on what we wanted and explained why certain items were more expensive . We went over budget but the blow was greatly softened by the December offer and using a blue light card with it . The shop was spotless and we loved how we were offered pillows and made to feel like wanted , valuable customers . Bensons was an obvious choice and we didn’t go anywhere else from previous beds bought . Look forward to receiving the product in the New Year ( Sealy bed ) which was the brand I hoped for .

2025年12月30日
自発的なレビュー
Bensons For Beds - Speke ロゴ

Bensons For Beds - Speke からの回答

We’re thrilled to hear Kelly provided helpful, honest advice and made your experience comfortable and enjoyable. It’s great that the December offer and Blue Light Card helped make your purchase even better! We appreciate your loyalty and look forward to delivering your Sealy bed in the New Year. Thank you for your positive review – Lauryn at Customer Care 💜

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