Bensons For Beds - Speke レビュー 

189
TrustScore 5段階評価の5

4.9

Unit 11a New Mersey Retail Park, Speke, L24 8QB Liverpool, Merseyside, GB


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5つ星のうち5の評価

We have went through a few supposedly firm mattresses purchased on Amazon but haven’t really been the ‘firm’ we wanted. The mattress we have purchased here is exactly what it says on the tin, proper f... もっと見る

企業が回答しました

5つ星のうち5の評価

The staff at the Speke branch in Liverpool were amazing. Kelly in particular was thorough and I didnt feel pressured at all. There was a lot to consider with purchasing 2x beds and 2x mattresses in so... もっと見る

企業が回答しました

5つ星のうち5の評価

At the Speke, Liverpool branch, Phil was fantastic! Had thorough knowledge, answered all our questions, and was just extremely helpful and patient with us he made the experience a good one.

企業が回答しました

5つ星のうち5の評価

Excellent service at store. Manager Kyle had good knowledge of products & gave helpful advice. timely delivery by helpful & courteous staff and great mattress

企業が回答しました


企業情報

  1. 寝室家具店
  2. ベッド専門店
  3. 寝具店
  4. マットレス専門店

Bensons For Beds - Speke について

当該企業による記述

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

連絡先

  • Unit 11a New Mersey Retail Park, Speke, L24 8QB, Liverpool, Merseyside, 英国

4.9

優良

TrustScore 5段階評価の5

189件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(189)

過去12か月のレビュー数: 26,103

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

We will keep on buying from Bensons

Great service from shop to delivery.

Brilliat service in shop, easy process to choose beds, order and information good on delivery.
Lads that brought the beds and mattresses on time, courteous and left no mess. Always buy from Speke Bensons for beds

2026年1月29日
Bensons For Beds - Speke ロゴ

Bensons For Beds - Speke からの回答

We're happy to hear you received great service from our shop to delivery! It's wonderful you found it easy to choose your beds and that the delivery team was courteous and tidy. We appreciate your continued support,
Megan at Customer Care

5つ星のうち5の評価

Great communication regarding delivery…

Great communication regarding delivery time.
Prompt professional service.

2026年1月29日
Bensons For Beds - Speke ロゴ

Bensons For Beds - Speke からの回答

We appreciate your positive feedback. We're happy to hear about the great communication regarding delivery and the prompt, professional service.
Looking forward to seeing you again!
Megan at Customer Care

5つ星のうち5の評価

Excellent service

Kelly the sales assistant was very helpful and friendly. Her knowledge and understanding of our requirements was excellent and she was able to provide us with the information that we needed. The service was exceptional and we were delighted with her help and support and we are very satisfied with our purchase.
Thank you Kelly

2026年1月28日
Bensons For Beds - Speke ロゴ

Bensons For Beds - Speke からの回答

We appreciate you sharing your experience. We're so happy to hear that you found our team member to be helpful, friendly, and knowledgeable, and that you were delighted with the service and your purchase.

5つ星のうち1の評価

Pathetic delivery delay

Went into their Speke shop wanting a bed that was on a short lead time, and was told by one of their salesman Phil we had the option to have delivery within 7-10 days. - This really appealed to me because I needed a bed ASAP. The day before delivery was due I received a email to say it’s been delayed by over three weeks. I was sold a lie that stock was ready to go within a week, if I’d know now I’d have to wait till the 13th February I wouldn’t have bothered with this purchase…

2026年1月21日
自発的なレビュー
Bensons For Beds - Speke ロゴ

Bensons For Beds - Speke からの回答

Thanks for sharing your experience with us Nic. We’re sorry to hear about the delay to your order, especially after being advised of a shorter lead time in store. We’ve fed this back to the relevant team for review. If you need any further support, please feel free to message us directly,
Megan at Customer Care

5つ星のうち5の評価

Lovely bed really comfortable the…

Lovely bed really comfortable the delivery process was amazing kept up to date from order to delivery. The delivery men were really professional helpful and friendly I would definitely recommend Bensons for bed and I will be using them again in the future.

2026年1月19日
Bensons For Beds - Speke ロゴ

Bensons For Beds - Speke からの回答

We're happy to hear you find your bed comfortable and that you were kept informed throughout the delivery process. It's great to know our delivery team was professional and helpful. Thank you for recommending us; we appreciate your feedback!

5つ星のうち4の評価

good service at bensons

Got everything we were looking for and all done with a pleasant service

2026年1月19日
Bensons For Beds - Speke ロゴ

Bensons For Beds - Speke からの回答

We're happy you found everything you were looking for and that our service was pleasant! We appreciate your positive feedback.

5つ星のうち5の評価

No pressure and a wonderful sales person.

A very relaxed experience. There was no pressure or hurrying to choose.
We had previously looked on Benson's website and so we had a rough idea of what we wanted but nothing beats being able to try out different mattresses.
The sales person answered all of our questions and provided additional information. He showed he had a wealth of experience.
I would certainly recommend Benson's for Beds to family and friends.

2026年1月19日
Bensons For Beds - Speke ロゴ

Bensons For Beds - Speke からの回答

We're happy to hear you had a relaxed experience with us! It's great you felt no pressure to choose and were able to try out different mattresses. We appreciate that our team member's knowledge was helpful and that you'd recommend us to others.

5つ星のうち5の評価

Tracey the sales lady was absolutely…

Tracey the sales lady was absolutely fantastic and so knowledgeable.
Couldn’t have been happier with the experience she gave us in the Speke store. We chose the right mattress for us from her professional guidance and we made the right decision. The mattress is brilliant.

2026年1月12日
Bensons For Beds - Speke ロゴ

Bensons For Beds - Speke からの回答

We’re so glad Tracey gave you a fantastic experience at Speke! Her knowledge and guidance clearly made all the difference – enjoy your brilliant new mattress 💜 Thank you for your positive review - Lauryn at Customer Care

5つ星のうち5の評価

Great shop and sales person

The sales person - Kelly was great . Was at hand but not pushy at all . She let us choose by giving fair advice based on what we wanted and explained why certain items were more expensive . We went over budget but the blow was greatly softened by the December offer and using a blue light card with it . The shop was spotless and we loved how we were offered pillows and made to feel like wanted , valuable customers . Bensons was an obvious choice and we didn’t go anywhere else from previous beds bought . Look forward to receiving the product in the New Year ( Sealy bed ) which was the brand I hoped for .

2025年12月30日
自発的なレビュー
Bensons For Beds - Speke ロゴ

Bensons For Beds - Speke からの回答

We’re thrilled to hear Kelly provided helpful, honest advice and made your experience comfortable and enjoyable. It’s great that the December offer and Blue Light Card helped make your purchase even better! We appreciate your loyalty and look forward to delivering your Sealy bed in the New Year. Thank you for your positive review – Lauryn at Customer Care 💜

5つ星のうち4の評価

Great shopping experience pitty about delivery

Sales assistant knowledgeable and understood our needs for a decent mattress. Sales assistant very pleasant at all times throughout visit.

05/02/2026
Took delivery of purchased mattress from benson for beds. Bed was dropped off back of vehicle then dragged along the pavement to my home. Driver and assistant showed no customer skills when carrying out delivery. As the mattress was being dragged into bedroom one of the delivery lads stared booting the new mattress to get around the bedroom door. No customer care was given in any shape or form.
When unpacking the new £2000 mattress is was found to have deep dirty rips to where the mattress had been dragged along pavement. Very upset and angry the way delivery was made.
I am now seeking at replacement mattress.

2025年12月29日
Bensons For Beds - Speke ロゴ

Bensons For Beds - Speke からの回答

We’re delighted to hear our sales assistant understood your needs and provided knowledgeable, pleasant support throughout your visit. Thank you for your positive review – Lauryn at Customer Care 💜

5つ星のうち5の評価

Amazing sales reps, not pushy at all

Our sales rep was amazing, very knowledgeable and gave us space and time to try numerous matteress in our own time and have discussions about each one without saying a word. His sense of humour and openness about his own life also made him very easy to chat and relate to.

2025年12月29日
Bensons For Beds - Speke ロゴ

Bensons For Beds - Speke からの回答

We appreciate you sharing your experience. We're happy to hear that our sales team was knowledgeable and provided a relaxed, informative environment. Thank you for your positive review – Lauryn at Customer Care 💜

5つ星のうち5の評価

Great Customer Service

Was escorted around the shop when we told the Customer Service person what we were looking for for. He gave us all of the options to choose from

2025年12月12日
自発的なレビュー
Bensons For Beds - Speke ロゴ

Bensons For Beds - Speke からの回答

Thank you for your feedback Tom! We’re so pleased to hear our team guided you through the options and made your visit helpful. We appreciate your kind words and look forward to assisting you again in the future,
Megan at Customer Care

5つ星のうち4の評価

Phil in mersey retail park

I went to the store in speke, mersey retail park Phil was very kind and helpful. Many thanks Phil for all your guidance and help

2025年12月4日
自発的なレビュー
Bensons For Beds - Speke ロゴ

Bensons For Beds - Speke からの回答

Thank you for sharing with us! We’re delighted Phil could make your visit so helpful and pleasant.
We hope to continue providing you with excellent service in the future,
Megan at Customer Care

5つ星のうち5の評価

Excellent service

Very helpful, friendly and informative service and knowledge by Dan.

Took the time to explain the different mattresses and made the whole process much easier for us.

Excellent customer service. Would highly recommend.

2025年11月24日
Bensons For Beds - Speke ロゴ

Bensons For Beds - Speke からの回答

We're happy to hear that you found our service helpful, friendly, and informative. We're glad that our explanation of the mattresses made the process easier for you. Thank you for your recommendation!

– Thank you, Jess- Team Bensons

5つ星のうち5の評価

We went to the Benson pretty late in…

We went to the Benson pretty late in the day - about an hour before closing time.
One staff member - Dan - was extremely facilitating. He even stayed late to ensure we could order our bed and mattress that same day.

He was extremely helpful - what a great guy.

2025年11月30日
Bensons For Beds - Speke ロゴ

Bensons For Beds - Speke からの回答

We're so glad to hear that a staff member was helpful and accommodating during your visit. We appreciate you taking the time to share your positive experience. Thank you for your feedback!

– Thank you, Jess- Team Bensons

5つ星のうち5の評価

Easy process.

Easy process.
Gave us all the options without a heavy sales pitch.
Second time in a year we have bought from here. Plenty of options paired with black friday deals, very happy.

2025年12月3日
Bensons For Beds - Speke ロゴ

Bensons For Beds - Speke からの回答

We're happy to hear that the process was easy and you appreciated the options without pressure. Thank you for your repeat business and for sharing your positive experience with us!

– Thank you, Jess- Team Bensons

5つ星のうち5の評価

Retail staff

Tracey in the store was very welcoming and informative
Listened to my needs making decisions eady

2025年11月30日
Bensons For Beds - Speke ロゴ

Bensons For Beds - Speke からの回答

We're happy to hear that your in-store experience was so positive! It's great to know that our team member made your decisions easier. Thank you for your feedback.

5つ星のうち5の評価

Great experience

Great experience. Kelly in Liverpool Speke store was really helpful. We got hr best mattress we could for our needs.
Thanks for everything. Couldn’t fault the service.

2025年11月26日
Bensons For Beds - Speke ロゴ

Bensons For Beds - Speke からの回答

Thank you for sharing your experience! We’re so pleased Kelly was able to help you find the perfect mattress for your needs. Enjoy your new comfort, and we truly appreciate your kind words!

Don’t be a stranger! We would love to see you again in the future, Megan at Customer Care

5つ星のうち5の評価

I couldn’t decide on which mattress…

I couldn’t decide on which mattress would suit my needs.
Dan was very knowledgeable and helpful, he didn’t rush me into making any decisions.
Very good service

2025年11月9日
Bensons For Beds - Speke ロゴ

Bensons For Beds - Speke からの回答

We're happy to hear that our service helped you find the right mattress. We appreciate you mentioning how helpful our team was in guiding your decision. Thanks for your feedback,
Megan at Customer Care

5つ星のうち5の評価

I highly recommend Bensons Bed!

I highly recommend Bensons Bed!
We found the quality of their product to be fantastic, especially considering the affordable price.
A big thank you to team member Phill, who was incredibly helpful in guiding us to choose the best product for our needs.

2025年11月4日
Bensons For Beds - Speke ロゴ

Bensons For Beds - Speke からの回答

We're happy to hear that you found a fantastic, affordable product at our store. We appreciate you mentioning how helpful our team member was in guiding you to the best product for your needs.
We're always here if you need anything else,
Megan at Customer Care!

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