First the negatives....I tried to order online and it stated free assembly. When I went through processing my order there was nothing on there to confirm assembly. Now the positives...I then rang... もっと見る
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The assistant in the shop was friendly, extremely knowledgeable and helpful, and made the choice of a bed and mattress a stress free experience. Explained all the choices available, their cost, benefi... もっと見る
Dirty van made the bed packaging dirty. Now my carpet upstairs is dirty, must be oil. Delivery guys didn't care at all. They run away so quickly I didn't have time to act. I have to pay a carpet cle... もっと見る
企業が回答しました
The staff throughout. I wouldnt usually post things like this but the service from when I entered the store, was left to browse around and when ready nodded someone over to help, to purchase with the... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Thurrock561 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit D1a Lakeside Retail Park, RM20 1WN, Thurrock, Essex, 英国
- 1708869617
4.8
優良
391件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Had a great experience today purchasing…
Had a great experience today purchasing two beds from the Lakeside branch. Mason was extremely helpful & knowledgeable and made the sale experience quick and easy.
2026年7月12日
自発的なレビュー
Bensons For Beds - Thurrock561 からの回答
We're so pleased you had a great experience purchasing beds from our Lakeside branch. It's wonderful to hear that our colleague was extremely helpful and knowledgeable, making your sale quick and easy.
Great from start to finish good…
Great from start to finish good communication delivery was on time allotted
2026年7月9日
Bensons For Beds - Thurrock561 からの回答
We're so pleased you found our communication good from start to finish and your delivery was on time. Thank you for your kind feedback!
Excellent service
Excellent service, was allowed to try several beds to find the one that suited me. Staff very friendly and helpful
2026年6月27日
Bensons For Beds - Thurrock561 からの回答
We're so pleased you received excellent service and were able to try several beds to find the perfect one. It's wonderful to hear our staff were friendly and helpful. Thank you for your kind feedback!
Happy with service
2026年7月4日
Bensons For Beds - Thurrock561 からの回答
Thank you for sharing your positive experience with us!
Everything was seamless from placing…
Everything was seamless from placing the order, to regular communication, and delivery. Our new bed is amazing.
Every member of staff was polite, friendly and helpful.
2026年7月5日
Bensons For Beds - Thurrock561 からの回答
We're so pleased to hear that your experience, from ordering to delivery, was seamless and that our team was polite, friendly, and helpful. Enjoy your amazing new bed!
Ordering was very simple as what I…
Ordering was very simple as what I would expect from Bensons. It took a couple of weeks to arrive and was given a 2 hour slot and the driver phoned early to say he was running early and it was delivered without any fuss and collected old mattress in under 20 minutes. Well done
2026年6月19日
Bensons For Beds - Thurrock561 からの回答
We're happy to hear that ordering was simple and that your delivery was efficient. It's great the driver communicated well and handled the old mattress quickly. Thank you for your positive feedback!
Team Bensons
Reliable and excellent service
Very good service from the sales asst to the fitters.
I have bought beds and furniture in the past from Bensons, and they’ve never let me down.
2026年6月20日
Bensons For Beds - Thurrock561 からの回答
We're so pleased to hear about your positive experience with our team, from sales to fitting. We appreciate your continued loyalty!
Team Bensons
Bensons For Beds - Thurrock561 からの回答
We appreciate your kind feedback! It's wonderful to hear you had a great experience.
Team Bensons
Mattress purchase
The expertise of the salesman (Chris) at the lakeside store was excellent in helping us chose the correct mattress for our requirements. The updates on the progress of the order were reassuring to know that the mattress was being made. The delivery team were polite and carried out their work efficiently. All in all I rate the experience as first class
2026年5月27日
Bensons For Beds - Thurrock561 からの回答
We're so pleased to hear our team provided excellent expertise in helping you choose the right mattress. It's wonderful that our updates were reassuring and that our delivery team was polite and efficient. Thank you for your first-class feedback!
Team Bensons
Bensons For Beds - Thurrock561 からの回答
We're so pleased our team was helpful to you! We appreciate your kind words and feedback.
Team Bensons
Bensons For Beds - Thurrock561 からの回答
We are so glad you found our service excellent and easy to deal with. Thank you for your kind words!
Team Bensons
Had a great experience at Benson for…
Had a great experience at Benson for Beds in Lakeside Retail Park thanks to Christopher. He really listened to what we wanted and took the time to suggest some great ideas for both mattresses and bed frames without ever being pushy. He was knowledgeable, patient, and genuinely a pleasure to deal with from start to finish. Would highly recommend Christopher to anyone searching for a new bed or mattress. Excellent customer service.
2026年5月23日
Bensons For Beds - Thurrock561 からの回答
We're so pleased to hear you had such a positive experience with us! It's wonderful that our team was so helpful and provided excellent service. Thank you for your kind words and recommendation!
Team Bensons
Everything
From the staff in store, to the updates, to the delivery guys, to the wonderful night sleeps I've been having, everything I'd wonderful.
2026年5月16日
Bensons For Beds - Thurrock561 からの回答
We're so happy to hear that everything, from our staff to your wonderful night's sleep, has been excellent! Thank you for sharing.
Team Bensons - Jess
Helpful Sales Person
The sales person was helpful and friendly and provided us with all the information we needed.
2026年5月6日
Bensons For Beds - Thurrock561 からの回答
We appreciate you sharing your experience. It's great to hear that our sales person was helpful, friendly, and informative!
Team Bensons
Highly recommended
Jodie in the branch very helpful and care clients.Price and payment plan perfect.
Time scale and delivery date on time.
Communication was very good
Highly recommended
2026年5月8日
Bensons For Beds - Thurrock561 からの回答
We're happy to hear that our branch provided excellent support and cared for your needs. It's great the price, payment plan, timeline, and communication suited you well!
Team Bensons
Good price
Good price, didnt have the mattress i originally wanted but was shown an alternative, also ordered my bed for me as wasn't available in store. Was helped by Jamie who was really helpful and knowledgeable
2026年5月3日
Bensons For Beds - Thurrock561 からの回答
We appreciate you taking the time to share your experience. We're glad you found a suitable alternative and that we could order your bed. It's great to hear that our team member was helpful and knowledgeable!
Team Bensons
Would shop there again
Staff were welcoming and no pressure,
Delivery guys also were brilliant and curious just took their shoes off without asking
Well done lads
2026年4月30日
Bensons For Beds - Thurrock561 からの回答
We appreciate your fantastic feedback! It's great to know our team made you feel welcome and our delivery crew impressed you with their thoughtfulness. Thanks for sharing!
Team Bensons
Shocking delivery and assembly service…
Shocking delivery and assembly service had to get someone myself to assemble the wardrobe as I was left with it flat packed and told another 5 weeks wait before they could return after the items was already 3 weeks late
2026年2月26日
自発的なレビュー
Bensons For Beds - Thurrock561 からの回答
We’re very sorry to hear about your experience and apologise for the delays and inconvenience caused. Being left with flat‑packed furniture after such a long wait is understandably frustrating, and this is not the service we expect to provide.
We would like the opportunity to investigate what happened and see how we can help. We have requested your order details so that we can contact you directly.
Thank you for taking the time to share your feedback, and again, we’re sorry for the experience you’ve had,
Megan | Customer Care Specialist
Bensons For Beds - Thurrock561 からの回答
Thanks so much — great to hear it’s been very good so far. We hope the delivery goes just as smoothly,
Megan | Customer Care Specialist💤
Excellent service from Chris the Sales Manage
Excellent service from Chris the sales manager. He was inciteful, educational and patient. Provided a great genuine customer experience.
2026年4月14日
Bensons For Beds - Thurrock561 からの回答
We appreciate your excellent feedback! We're so glad to hear that the sales manager was insightful, educational, and patient, providing a great customer experience.
Team Bensons
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