First the negatives....I tried to order online and it stated free assembly. When I went through processing my order there was nothing on there to confirm assembly. Now the positives...I then rang... もっと見る
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レビュアーのコメントを見てみましょう
The assistant in the shop was friendly, extremely knowledgeable and helpful, and made the choice of a bed and mattress a stress free experience. Explained all the choices available, their cost, benefi... もっと見る
Dirty van made the bed packaging dirty. Now my carpet upstairs is dirty, must be oil. Delivery guys didn't care at all. They run away so quickly I didn't have time to act. I have to pay a carpet cle... もっと見る
企業が回答しました
The staff throughout. I wouldnt usually post things like this but the service from when I entered the store, was left to browse around and when ready nodded someone over to help, to purchase with the... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Thurrock561 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit D1a Lakeside Retail Park, RM20 1WN, Thurrock, Essex, 英国
- 1708869617
4.8
優良
391件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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Bensons For Beds - Thurrock561 からの回答
Thanks so much! We’re thrilled you’re happy with the service — our delivery drivers will love this shout‑out 🚚
Looking forward to seeing you again,
Megan | Customer Care Specialist⭐
High quality with brilliant service to match!
Brilliant service from start to finish - from the staff in the showroom, to communication updates via email, to the delivery men on the day.
The bedframe is of excellent quality too!
2026年4月2日
Bensons For Beds - Thurrock561 からの回答
We appreciate your wonderful feedback! We're so glad to hear you received brilliant service from our showroom staff to our delivery team, and that you are enjoying the excellent quality of your new bedframe.
A good experience.
The process from placing our order in the Thurrock store to receiving delivery was seamless. Our mattress arrived promptly on the agreed delivery date and was helpfully placed in the room of our choice. We could not have wished for better service.
2026年3月29日
Bensons For Beds - Thurrock561 からの回答
Thank you for the lovely review! 😊 We’re thrilled to hear everything—from ordering at our Thurrock store to delivery—was seamless. Prompt delivery, helpful placement, and great service are exactly what we aim for. We really appreciate your kind words and are delighted you couldn’t have wished for better,
Megan | Customer Care Specialist⭐🛏️
Kept updated all the time and
Kept updated all the time and
Arrived on time and really good company
2026年3月27日
Bensons For Beds - Thurrock561 からの回答
Thank you for the great feedback! 😊 Wonderful to hear you were kept updated throughout and that delivery arrived right on time. So glad you found the team great company too,
Megan | Customer Care Specialist💜
Excellent customer service
Excellent customer service , prumpt delivery and I was very imperessed with the delivery men
2026年3月23日
Bensons For Beds - Thurrock561 からの回答
Thanks for the amazing review! So glad you enjoyed the top‑notch service and super‑prompt delivery — and love that the delivery team made such a great impression! We really appreciate it,
Megan at Customer Care🌟
Bed put together professionally
The team arrived well on time and bed was put together really well and without much hassle. The team respected the property and cleared up after they finished putting the bed together.
2026年3月19日
Bensons For Beds - Thurrock561 からの回答
Thank you Paul! We’re so glad the team arrived on time and assembled the bed so smoothly. Great to hear they respected your home and left everything tidy — we really appreciate your lovely feedback,
Megan at Customer Care
Helpful staff polite delivery men
Helpful staff polite delivery men.
We got what we asked for.
2026年3月7日
Bensons For Beds - Thurrock561 からの回答
Harry Saunders,
We're happy to know our staff and delivery team were helpful and polite, and that we were able to meet your expectations. Thank you!
Team Bensons
Polite helpful sales staff
Polite helpful sales staff. Good variety of items to view. Fair price. Short delivery time. Pleasant delivery drivers.
Thank you
2026年3月5日
Bensons For Beds - Thurrock561 からの回答
Karen Clifford,
We appreciate you sharing your positive experience! We're happy to hear that our sales staff was helpful and that you were pleased with the variety and delivery.
Team Bensons
Service average but finance options helped choose Bensons for Beds!
Experience was okay - felt the customer service initially was not great.
We had to wait around for someone to talk to us, although there were others who came in later and got serviced straight away.
We did eventually get service, forgot his name, but he was nice.
The payment arrangement is the only thing that was niche to choosing Bensons for Beds! That really helped choosing with them.
2025年7月2日
Bensons For Beds - Thurrock561 からの回答
Thank you for sharing your experience with us. I’m sorry to hear that the initial customer service didn’t meet expectations — waiting around while others are served first can be really frustrating, and we appreciate you highlighting it. I’m glad that once you were seen, the colleague who helped you was friendly and made the experience better. It’s also great to hear that our payment options helped make your decision easier. Thank you again for the honest feedback — it really helps us improve,
Megan at Customer Care
Delivery arrived at time promised ,
Delivery arrived at time promised ,
Freindly delivery men no problem ordering bed .
2026年2月19日
Bensons For Beds - Thurrock561 からの回答
Thank you for your feedback Robert! We’re delighted to hear your delivery arrived right on time and that the delivery team were friendly and helpful. We’re also pleased to know ordering your bed was easy and trouble‑free. We really appreciate you taking the time to share your experience,
Megan at Customer Care
Staff were very helpful
2026年2月17日
Bensons For Beds - Thurrock561 からの回答
We appreciate your positive feedback! We are so glad to hear our staff was helpful.
very good service
2026年2月13日
Bensons For Beds - Thurrock561 からの回答
We appreciate you sharing your feedback!
Brilliant service from sales to…
Brilliant service from sales to delivery guys,100% would definitely recommend. And my bed and mattress so far are amazing,
2026年2月12日
自発的なレビュー
Bensons For Beds - Thurrock561 からの回答
We're happy to hear about the brilliant service you received from our sales and delivery teams! We appreciate your recommendation and that you find your new bed and mattress amazing.
From the time I walked into the store I…
From the time I walked into the store I was greeted with a smile and helped me to get the right order would use Benson beds again 👍
2026年2月10日
自発的なレビュー
Bensons For Beds - Thurrock561 からの回答
We're delighted to hear that you were greeted with a smile and received the assistance needed to place the right order. We appreciate your intention to use our beds again!
Stewart - Bensons Team
Bensons For Beds - Thurrock561 からの回答
We're so pleased that you found our service to be excellent. Thank you for taking the time to share your positive experience with us!
Our experience at your store was…excellent
Our experience at your store was excellent and your representative Asha was very knowledgeable, pleasant and helpful.
The delivery staff were pleasant and efficient.
2026年2月7日
Bensons For Beds - Thurrock561 からの回答
We're happy to hear that you had an excellent experience in our store and that our team members were knowledgeable, pleasant, and helpful. We appreciate your positive feedback!
Bensons For Beds - Thurrock561 からの回答
We're happy to hear that the salesperson was helpful and patient! We appreciate you mentioning our quick and efficient delivery service. Thank you!
Bensons For Beds - Thurrock561 からの回答
We appreciate you sharing your experience! We are so glad everyone was professional and helpful during your visit with us.
Great Customer Service
Great Customer Service throughout.
Sales team were efficient and most importantly I was impressed with the regular updates concerning my purchase order.
Thank you 🙏
2026年2月5日
Bensons For Beds - Thurrock561 からの回答
We appreciate your feedback. We're happy to hear that our sales team was efficient, and you were impressed with the regular updates regarding your order. Thank you for your support!
Bensons For Beds - Thurrock561 からの回答
We're happy to hear that you found our team member helpful and knowledgeable. We appreciate you taking the time to share your positive experience!
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