Nicely kept and reasonably clean. Shame about the attitude and service of the staff. Stick with online booking and keep interactions to a minimum ! Don't bother with the cafe either. Waiting over 20 m... もっと見る
企業が回答しました
所在地
所在地を変更North Parade Road, BA2 4ET Bath, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I’ve really enjoyed my experience with you so far. Everyone has been very friendly and welcoming. I have had a lot of questions and the staff have always had time to answer any small query I have. I l... もっと見る
企業が回答しました
Poor Cleanliness Ongoing lack of general cleaning Staff are tasked but not monitored Build up of hair in showers Dust running the cubicles Static dust to all structural pillar cladding and c... もっと見る
企業が回答しました
Had great fun doing Puttify at Bath Sports and Leisure Centre. It’s a futuristic take on crazy golf, great fun, keep a track on your score on the screens so no worries about updating a scorecard, grea... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
連絡先
North Parade Road, BA2 4ET, Bath, 英国
4.3
優良
89件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
It was my daughter’s first swimming…
It was my daughter’s first swimming lesson, she was worried at first, but once she met the swimming team, she got confident and enjoyed the swim. Highly recommend
2026年4月28日
Better - Bath Sports and Leisure Centre からの回答
Hi Nurah,
Thanks for your review.
We are so pleased to hear that you are enjoying Bath Sports and Leisure Centre!
And that your daughter is enjoying her swimming lessons!
Warm Regards
Tom
Poor Cleanliness
Poor Cleanliness
Ongoing lack of general cleaning
Staff are tasked but not monitored
Build up of hair in showers
Dust running the cubicles
Static dust to all structural pillar cladding and ceilings
Chewing gum on poolside towel hanging rails
Persons using sauna for showering not rinsing
2026年4月21日
Better - Bath Sports and Leisure Centre からの回答
Hi Jonathan,
Thank you for your detailed review!
We'll be sharing the concerns you've raised regarding our cleanliness, members using our health suite facility and our staff with the wider team for further review.
We appreciate you sharing this with us, as your feedback helps us to make improvements.
Thank you again for sharing this with us!
Warm Regards,
Kaisha
Simon
Simon, who did my induction in the gym was a great guy, and very helpful. He's a credit to the Sport's centre.
2026年4月10日
Better - Bath Sports and Leisure Centre からの回答
Hi Micheal,
Thank you for your great feedback!
We’re really pleased to hear you had a positive induction with Simon and that he was so helpful.
We’ll be sure to pass on your kind words, he’ll really appreciate it.
We look forward to seeing you again soon!
Warm regards,
Azaria
Swimming pool at Bath is too cold to…
Swimming pool at Bath is too cold to enjoy and the sauna is always over-full despite making a booking
2026年3月23日
Better - Bath Sports and Leisure Centre からの回答
Hi Brechan,
Thank you for your feedback!
We’re sorry to hear that your experience at our Bath Sports and Leisure Centre didn't meet your expectations.
We understand how important pool temperature is for comfort, and we’ll be sure to check for any issues with this.
We’re also sorry to hear about your visits to our health suite area, as we understand that it can be quite busy in this space.
We appreciate you bringing this to our attention and will raise your feedback with the wider team.
Thank you again for sharing this with us!
Warm Regards,
Kaisha
I'm so happy with the service
I'm so happy with the service. When I signed up Lee at Bath sports centre was so helpful.and everything since then has been nothing but amazing
2026年3月25日
Better - Bath Sports and Leisure Centre からの回答
Hi Stacy,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Bath Sports and Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Hazal
Nigel, Spin class
Just did my first ever spin class. Girlfriend brought me along. The instructor Nigel was brilliant. Highly recommend going to his classes.
2026年2月26日
自発的なレビュー
Better - Bath Sports and Leisure Centre からの回答
Hi Mike,
Thank you for your wonderful review!
We're thrilled to hear that you thoroughly enjoyed your first fitness class with Nigel at our Bath Sports and Leisure Centre.
We also greatly appreciate your recommendation.
We hope to welcome you back to another session!
Warm Regards,
Kaisha
I try chose times when it’s not so busy…
I try chose times when it’s not so busy and not filled with younger people just sitting on machines looking at their phones ☎️ rather than actually doing some exercise can be a little frustrating as they block machines that others could be using ,coming up to the age of 65 I know how important it is to try and keep for as we are and having a facility like this here in Bath really helps… It would be nice to have access to the water spout which is not working for those who don’t carry a bottle..
2026年2月16日
Better - Bath Sports and Leisure Centre からの回答
Hello Andrew,
Thank you for your 5-Star review, and your comments and feedback.
We truly appreciate your understanding regarding the younger gym members, as we strive to accommodate everyone.
There is a schedule available that outlines the junior gym sessions, so you might find it helpful to avoid booking during those times. I have also forwarded your feedback about the water fountain to the centre manager for review.
Kind regards
Jasmine.
I am writing this review solely because…
I am writing this review solely because of the instructors who have made a real difference in my training journey.
Siobhain was my very first class — Dance Fit — and she is truly the reason I stayed. From day one, her energy was magnetic, her choreography uplifting, and her encouragement completely genuine. Dance Fit with her is more than cardio; it’s therapy in motion. It has become a pillar of my psychological balance each week. No matter how I walk in, I leave lighter, clearer, and stronger.
Emily brings incredible intensity and focus to every session. Her Combat classes are powerful, empowering, and essential for my mental balance. Combat with Emily gives me strength, release, and clarity — it is another key pillar of my psychological wellbeing. Her Power Pump and Functional Fitness sessions are equally motivating; she pushes you to discover resilience you didn’t know you had.
Ema is the reason my Mondays begin with strength instead of hesitation. Her Power Pump and Core sessions are structured, intelligent, and deeply effective. Because of her, my lower back feels stronger and supported — she has helped build the foundation that quite literally keeps me upright and stable.
And then there is Anna. Through Personal Training, Pilates, yoga, and lifting for women, she has been instrumental in my recovery and growth. With her guidance, I was able to run again and return to dance movements I genuinely believed I would never do again. She combines knowledge, precision, and care in a way that makes you feel safe while still challenging you to grow. She didn’t just train my body — she restored my confidence in it.
Each of them brings something unique, but together they create something exceptional.
They deserve recognition for the work they do.
2026年2月12日
自発的なレビュー
Better - Bath Sports and Leisure Centre からの回答
Hello Maria
Thank you very much for taking the time to share such detailed and thoughtful feedback with us.
We are thrilled to hear that you are enjoying your fitness journey here at The Bath Sports and Leisure Centre.
Your kind words about our instructors and Personal Trainers mean a great deal, and I will be sure to pass on your compliments to them.
Thank you once again for choosing Bath Sports Leisure Centre.
Kind regards
Brilliant sauna and good organisation…
Brilliant sauna and good organisation for all to have fair share of the activities.
2026年1月27日
Better - Bath Sports and Leisure Centre からの回答
Hello Suraiya,
Thanks so much for your lovely feedback!
We're really glad you enjoyed your time at our Sauna and Steam.
We appreciate you choosing Bath Sports and Leisure Centre and hope to see you again soon.
Kind regards
Some charity this is😡
Some charity this is!
I just signed up for another membership last week I paid £4 for a swim 4 days later I go to book again it is now £8 for a swim!!!
You are kidding me yes I can't afford that and I want to refund on my membership!!!!
2026年1月24日
自発的なレビュー
Better - Bath Sports and Leisure Centre からの回答
Hi Anne,
Thanks for your review.
I have sent you a find reviewer request so I can look into your complaint.
Please ensure you fill this in within the next 3 days so I can assist you.
Warm Regards
Kaisha
UPDATE:
Hi Anne,
Thank you for providing your information.
We can confirm that we have tested your account and the price remains the same at £4.
You may be logged into a different account or have not added the session to your basket - which will reflect the correct discount.
We have picked up your email so if you have any further queries regarding this, please respond directly to the email so we can assist you further.
As the pricing has not changed, we would also request that you consider updating/removing your review.
Warm Regards
Hazal
I was restarting my membership after a…
I was restarting my membership after a period away. I just dropped in as I was passing by and the young lad on reception was very helpful in arranging this immediately.
2025年11月15日
Better - Bath Sports and Leisure Centre からの回答
Hi Customer.
Thank you for your review.
We are very pleased to see that the staff at Bath Sports and Leisure Centre have been able to assist with your new membership.
Welcome back to Better!
We hope you reach your health and fitness goals with us.
Kind Regards
Amir
I was impressed
It was basically my mistake to have forgotten to bring my phone. I told them what happened.
They responded to my mails promptly. I was very impressed.
2025年10月31日
自発的なレビュー
Better - Bath Sports and Leisure Centre からの回答
Hi Yukiko,
Thank you so much for taking the time to share your feedback!
We’re really pleased to hear that our team was able to respond to your emails promptly and assist you during your time at the Centre!
We truly appreciate your kind words, and it’s great to know that our service made a positive impression.
Warm Regards,
Kaisha
All the staff are helpful
All the staff are helpful, kind and knowledgeable about the facilities
2025年9月22日
Better - Bath Sports and Leisure Centre からの回答
Hi Helen,
Thanks for your review.
We are so glad to hear that the staff at Bath Sports and Leisure Centre have been so helpful and knowledgeable!
Warm Regards
Hazal
Great fitness classes
2025年9月23日
Better - Bath Sports and Leisure Centre からの回答
Hi George,
Thanks for your review.
We are so pleased to hear that you are enjoying Bath Sports and Leisure Centre!
Warm Regards
Hazal
Better - Bath Sports and Leisure Centre からの回答
Hi Oliver
Thank you for your review.
We are pleased to see the staff at the Bath Sports and Leisure Centre have been able to show you how to use the gym equipment correctly, and we hope you can use these techniques in your gym visits!
Thank you for choosing Better.
Kind Regards
Amir
Better - Bath Sports and Leisure Centre からの回答
Hi Malar
Thank you for your review.
We are very pleased to see that you are enjoying the swimming pool at the Bath Sports and Leisure Centre and the staff are taking great care of it!
We hope this continues, and thank you for choosing Better.
Kind Regards
Amir
A bit grubby
Changing rooms are getting a bit grubby, despite being revamped a few years ago. Not cleaned behind cubicle doors, stickers on the benches, crumbs from kids snacks during family swims. The shower I was in today and green liquid splashed all over the door.
2025年7月17日
Better - Bath Sports and Leisure Centre からの回答
Hi Customer
Thank you for your review.
We are sorry to hear about your recent experience at the Bath Sports and Leisure Centre, and we know how important it is to keep our facilities clean and well-maintained.
We appreciate you pointing out the areas that need attention and have passed your comments on to the centre staff so we can make sure these problems are sorted quickly.
Kind Regards
Amir
Friendly welcome. …
Friendly welcome and good straightforward introduction to the facilities
2025年7月1日
Better - Bath Sports and Leisure Centre からの回答
Hi John
Thank you for your review.
We are very pleased to hear the staff are creating a welcoming atmosphere at the Bath Sports and Leisure Centre, and your induction went well.
We hope you apply what you learned during the induction in your gym sessions!
Kind Regards
Amir
Better - Bath Sports and Leisure Centre からの回答
Hi Thierry
Thank you for your review.
We appreciate your feedback and hope you enjoy using the Better facilities.
Kind Regards
Amir
Very knowledgeable staff with a great…
Very knowledgeable staff with a great attitude to help in what could be a scary situation.
2025年6月11日
Better - Bath Sports and Leisure Centre からの回答
Hi Dayne
Thank you for your review.
We are delighted to note that the team at the Bath Sports and Leisure Centre has been able to help when required and deliver excellent service in your situation.
We will pass your kind words on to the General Manager.
Kind Regards
Amir
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