Nicely kept and reasonably clean. Shame about the attitude and service of the staff. Stick with online booking and keep interactions to a minimum ! Don't bother with the cafe either. Waiting over 20 m... もっと見る
企業が回答しました
所在地
所在地を変更North Parade Road, BA2 4ET Bath, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I’ve really enjoyed my experience with you so far. Everyone has been very friendly and welcoming. I have had a lot of questions and the staff have always had time to answer any small query I have. I l... もっと見る
企業が回答しました
Poor Cleanliness Ongoing lack of general cleaning Staff are tasked but not monitored Build up of hair in showers Dust running the cubicles Static dust to all structural pillar cladding and c... もっと見る
企業が回答しました
Had great fun doing Puttify at Bath Sports and Leisure Centre. It’s a futuristic take on crazy golf, great fun, keep a track on your score on the screens so no worries about updating a scorecard, grea... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
連絡先
North Parade Road, BA2 4ET, Bath, 英国
4.3
優良
89件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Not enough casual swim time…
There is not enough casual swim at the local pools. Too much emphasis is placed on lane swimming and fitness rather than just chilling in the pool with friends. Maybe splitting the pool into a 3 or even 2 lane width would make it more usable for casual relaxing swim without the hustle of other swimmers pushing you to keep moving. Best of both achieved by a small change of simply removing one or two lane ropes.
2025年6月12日
Better - Bath Sports and Leisure Centre からの回答
Dear Richard,
I appreciate your feedback regarding our BETTER centre. I will ensure that it is communicated to our team for their consideration.
Wishing you a pleasant day.
Great facilities, good value
Excellent facilities. Friendly helpful staff. Great app. Good value for money
2025年6月11日
Better - Bath Sports and Leisure Centre からの回答
Hi Jack,
Thank you so much for your kind words! We truly appreciate you taking the time to share your experience with us.
It brings us great joy to know that you enjoyed our facilities at the Bath Sports & Leisure Centre and that our staff made a positive impression on you with their friendliness and helpfulness. We strive to create a welcoming atmosphere for all our guests, so it’s rewarding to hear that we succeeded in making your stay enjoyable.
We’re especially glad to learn that you found our app user-friendly and that it added value to your overall experience. Your feedback is invaluable as it helps us continually improve our services.
We sincerely look forward to welcoming you back in the near future and hope to exceed your expectations yet again!
Best regards,
Charmaine
Highly recommended
Good value for money and helpful staff. Great booking system so is never overcrowded. Would highly recommend.
2025年6月4日
Better - Bath Sports and Leisure Centre からの回答
Hi Gary
Thank you for your review and recommendation.
We are very pleased to see you find the Bath Sports and Leisure Centre good value for money, and the booking system is easy to use!
It is also wonderful to know that you are able to enjoy the facilities without them being overcrowded.
Kind Regards
Amir
Very helpful staff
2025年5月21日
Better - Bath Sports and Leisure Centre からの回答
Hi Jan,
Thanks for your review.
We are so pleased to hear that the team at Bath Sports and Leisure Centre are so helpful!
Warm Regards
Hazal
Better - Bath Sports and Leisure Centre からの回答
Hi Janine,
Thanks for your review.
We are happy to hear how impressed you are with Bath Sports and Leisure Centre!
Warm Regards
Hazal
I have the student membership
I have the student membership, I thought I’d try it out this month and see if it was worth it and if I’d use it enough. It’s fantastic! I save so much money! The facilities are great! I love to go swimming and use the cold plunge and sauna!
I will definitely be getting the membership again when I start the new academic year!
2025年5月14日
Better - Bath Sports and Leisure Centre からの回答
Hi Annie,
Thanks for your review.
It is a delight to hear how much you love Bath Sports and Leisure!
Warm Regards
Hazal
Despite positive staff
Despite positive staff, the place is standard. What put me off was some couple being affectionate in the sauna and a man coughing over me in there too. Not my vibe being 8 in a sweaty sauna and man groping his wife.
2025年5月7日
Better - Bath Sports and Leisure Centre からの回答
Hi Nix,
Thank you for sharing your feedback!
We're glad to hear that you found the staff to be positive at the Bath Sports Centre. We sincerely apologise for the discomfort you experienced during your visit. We aim to provide a comfortable and relaxing atmosphere for all of our guests, and we appreciate your comments as they help us improve. We'll definitely address the issues you mentioned to ensure that everyone can enjoy a more pleasant and respectful environment.
We hope you'll give us another chance in the future.
Kind regards,
Charmaine
Denyse is very kind and always help me…
Denyse is very kind and always help me how to learn to swimming thank you 😊
2025年4月28日
Better - Bath Sports and Leisure Centre からの回答
Hi Jessica,
Thanks for your review.
We are so happy to hear that Denyse is so kind and encouraging!
Warm Regards
Hazal
I had a very informative induction…
I had a very informative induction session with Ben. I have used the gym the way he suggested. I have done a lbt class as well I also have 2 Zumba classes booked. It’s very convenient to get to by bus
2025年4月4日
Better - Bath Sports and Leisure Centre からの回答
Dear Jocelyn,
Thank you so much for your kind feedback! We’re thrilled to hear that you had a great and informative gym induction with our staff. We’re so pleased you’ve chosen us for your fitness journey!
We always aim to make our classes fun and enjoyable, and we hope you’ll love our Zumba classes just as much.
Thank you so much for taking the time to share your experience with us,
Kind regards,
Sarah H
Very dirty place
Very dirty place, staff saying that they closed the steam room during the day for a cleaning, but the glass doors never been cleaned it looks disgusting, staff never smile it looks like they there working voluntary
2025年4月8日
Better - Bath Sports and Leisure Centre からの回答
Hi Patryk,
Thank you for sharing your feedback.
We're really sorry to hear about your experience at the Bath Sports & Leisure Centre. Cleanliness and customer service are very important to us, and we apologise for not meeting your expectations in these areas. We will be looking into the steam room maintenance and ensuring that it is properly cleaned. We also appreciate your comments about the staff, and we’ll work with them to improve their service and make sure guests feel welcome.
Your feedback helps us improve, and we hope to provide you with a better experience next time.
Kind regards,
Charmaine
Better - Bath Sports and Leisure Centre からの回答
Hi Elaine,
Thank you so much for your positive review!
We're thrilled to hear that you found our location ideal and that our staff made a great impression on you at the Bath Sports & Leisure Centre. We take great pride in offering knowledgeable and friendly service, and it's wonderful to know that this made your experience with us enjoyable.
Additionally, we're glad you were pleased with the variety of equipment we offer—we aim to provide a selection that meets the needs of all our customers. We hope to welcome you back soon, and if you ever need any assistance, don't hesitate to reach out.
Thanks again for your feedback!
Kind regards,
Charmaine
Very poor customer service
Was charged a fine for not attending a class which I had actually attended but the automated gates didn’t register me. After I contacted the helpdesk I was told it had been resolved but it’s not and now I can’t book anything via the app.
2025年3月22日
自発的なレビュー
Better - Bath Sports and Leisure Centre からの回答
Hi Noeleen,
Thank you for sharing your experience, and we sincerely apologise for the inconvenience this has caused. We understand how frustrating it must be to be charged for something that wasn't your fault. It’s concerning to hear that the issue hasn't been fully resolved, and that you're now unable to book via the app.
We’ll make sure to escalate this matter to the appropriate team to ensure it gets sorted out as quickly as possible. In the meantime, could you please reach out to us again directly or provide your contact details so we can assist you more effectively? We’re committed to resolving this and ensuring that your experience with us improves moving forward. Our contact details are at the bottom of the home page via the main website.
Kind regards,
Charmaine
We love the swimming facilities
We love the swimming facilities, specifically for the kids.
2025年2月28日
Better - Bath Sports and Leisure Centre からの回答
Hi Katharina,
Thank you so much for your kind feedback!
We're thrilled to hear that you and your kids enjoyed the swimming facilities. We hope to welcome you back soon for more fun and relaxation!
Warm regards,
Charmaine
Make friends and get fit!!…
The fitness instructors and the classes that they run are fantastic. They listen to to the customers and implement requests. I love the vibe when attending the gym and classes. I’ve made so many friends over the years through being a member. Wonderful place to build connections, get motivated and get fit!!
2025年2月7日
自発的なレビュー
Better - Bath Sports and Leisure Centre からの回答
Hi Louise,
Thanks for your review.
We are so pleased to hear how much you are enjoying the classes at Bath and have made so many friends!
Warm Regards
Hazal
Patient and informative personal…
Patient and informative personal trainer, devised a training plan and very effectively demonstrated how to use each exercise machine.
2025年1月21日
Better - Bath Sports and Leisure Centre からの回答
Hi John,
Thanks for your review.
We are so happy to hear that the personal trainer was able to provide you with such a great training plan and hope you enjoy it!
Warm Regards
Hazal
Friendly reception and very helpful advice
Very good. I started with a friendly greeting from reception, then clear helpful advice about using gym equipment.
2025年1月8日
Better - Bath Sports and Leisure Centre からの回答
Hi Matthew
Thank you for taking the time to leave a review.
It's great to hear that you are having a positive experience at the Bath Sports and Leisure Centre! We're glad that the staff have been able to provide you with helpful advice and assistance in using the gym equipment.
We hope you'll be able to apply what you've learned during your gym sessions and thank you for choosing Better.
Kind Regards
Amir
Puttify was great fun for kids and adults
Had great fun doing Puttify at Bath Sports and Leisure Centre. It’s a futuristic take on crazy golf, great fun, keep a track on your score on the screens so no worries about updating a scorecard, great competition amongst family or friends. Great for adults and kids. Would definitely rerun
2024年12月27日
自発的なレビュー
Better - Bath Sports and Leisure Centre からの回答
Hi Neil
Thank you for your review,
It is great to see you enjoyed your experience attending Puttify at Bath Sports and Leisure Centre sounds like you had an amazing time!
We also thank you for letting us know that you would return we will pass the feedback on to the centre staff and hope to see you soon.
Kind Regards
Amir
The facility literally has everything…
The facility literally has everything you need from freat classes which feel friendly and supportive. It has a great pool and options for socialising with bowling and now Puttify as well. Staff are friendly and helpful!
2024年12月22日
自発的なレビュー
Better - Bath Sports and Leisure Centre からの回答
Hi Samantha,
Thanks for your review.
It is a delight to read how impressed you are with the staff and facilities at Bath Sports and Leisure Centre!
Warm Regards
Hazal
Heating, cleaning, equipment conditions
Location and variety of different equipments. nice, kind team .
2024年12月17日
Better - Bath Sports and Leisure Centre からの回答
Hi Mustafa
Thank you for your review.
It is great to see you are enjoying your experience at the Bath Sports and Leisure Centre and you have had the opportunity to meet the centre staff.
We hope this continues and thank you for choosing Better.
Kind Regards
Amir
The staff and facilities are great
The staff and facilities are great, tho I personally have had a major issue with my app.
2024年11月27日
Better - Bath Sports and Leisure Centre からの回答
Dear Steven,
Thank you for taking the time to provide your feedback.
We are pleased to learn that you are enjoying your membership at the Bath Sports Centre. However, we are sincerely concerned to hear that you are encountering difficulties with the Better UK App. Should you continue to experience issues, we kindly request that you reach out to our Customer Service Team. An agent will be available to assist you in resolving the matter and guide you through the process of setting up the app and making bookings online. Our contact information can be found at the bottom of our website under the 'Contact Us' section.
We hope this information proves helpful.
Best regards,
Charmaine
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