Nicely kept and reasonably clean. Shame about the attitude and service of the staff. Stick with online booking and keep interactions to a minimum ! Don't bother with the cafe either. Waiting over 20 m... もっと見る
企業が回答しました
所在地
所在地を変更North Parade Road, BA2 4ET Bath, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I’ve really enjoyed my experience with you so far. Everyone has been very friendly and welcoming. I have had a lot of questions and the staff have always had time to answer any small query I have. I l... もっと見る
企業が回答しました
Poor Cleanliness Ongoing lack of general cleaning Staff are tasked but not monitored Build up of hair in showers Dust running the cubicles Static dust to all structural pillar cladding and c... もっと見る
企業が回答しました
Had great fun doing Puttify at Bath Sports and Leisure Centre. It’s a futuristic take on crazy golf, great fun, keep a track on your score on the screens so no worries about updating a scorecard, grea... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
連絡先
North Parade Road, BA2 4ET, Bath, 英国
4.3
優良
89件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Friendly and kind
The instructors are all knowledgeable and kind, they make the classes fun and cheerful so you want to attend. The studios are always clean, as Is all the upstairs area. The swimming changing room can get very dirty during the day, and I don't like using the toilets as they are always dirty. The swimming pool is amazing, lovely and clean, and the staff at the pool are friendly.
2024年11月20日
Better - Bath Sports and Leisure Centre からの回答
Hi Caroline,
Thanks for your review.
We are so delighted to hear that you are enjoying Bath so much and we appreciate you giving us 5 stars!
Warm Regards
Hazal
Meets all my needs
Staff were very helpful with registration and induction. The equipment is everything I could need. The facilities are all very modern and clean and tidy. Has swimming pool, gym, sauna and classes included in my membership .
2024年10月28日
Better - Bath Sports and Leisure Centre からの回答
Hi Stephen
Thank you for your review,
We are very pleased to see you had a great experience at the Bath Sports and Leisure Centre and your induction was helpful.
We hope you can use the knowledge attained in the induction in your gym sessions and enjoy the other facilities such as the swimming pool!
Thank you for choosing Better.
Kind Regards
Amir
Disgustingly filthy changing rooms…
Disgustingly filthy changing room for swimmers. It's supposed to be a shoe free zone but many people ignore this and brazenly walk in with dirty, muddy shoes and boots. The floor is often mucky and the changing rooms are littered with bits of food, hair, mud or worse and sometimes soiled nappies! It's horribly gross!
2024年10月20日
自発的なレビュー
Better - Bath Sports and Leisure Centre からの回答
Hi CM Dave.
Thank you for your review.
We have shared your feedback with the General Manager at the Bath Sports and Leisure Centre so that they can address and resolve these issues effectively.
Kind Regards
Amir
Filthy centre needs disinfecting
Filthy centre! Could do a lot Better than this!
To Management and Director
GLL
Middlegate House
The Royal Arsenal
London
SE18 6SX
Environmental Protection Manager for Bath and North East Somerset Council is Lewis House, Manvers Street, Bath, BA1 1JG.
Dear bath leisure centre
I am writing to express my concerns about the poor conditions at Bath leisure centre, which I experienced on multiple occasions. Unfortunately, the state of the facilities leaves much to be desired, and it has reached a point where I feel compelled to raise this formally.
On our most recent visit, we arrived at 9 AM, just before the leisure centre opened. Despite being there early, the toilets near the trampoline area, as well as the changing rooms, were in an unacceptable state of cleanliness. It was clear that these facilities had not been cleaned in some time, with visibly dirty floors that suggested a lack of regular maintenance, as well as overflowing bins that should have been emptied before the centre opened.
In addition to the poor hygiene, my daughter has been attending the swimming sessions with her school, and each time she returns, she complains about the overpowering smell of chlorine in the pool, and how cold the water is. More concerningly, she has consistently come back congested and has caught colds after these visits. We do not approve of her attending the pool with the school due to these health concerns.
On a separate occasion, when we used the pool ourselves, we were shocked to find bloodied rags, dirty nappies, and discarded food left in the changing rooms. The floors were muddy and unsanitary. These conditions are not only unsightly but pose a serious health risk, particularly in a family-friendly facility.
There are other leisure centres and pools in the area that maintain much higher standards of cleanliness and hygiene. Unfortunately, I cannot recommend your centre and feel it is important for you to be aware of these serious issues. I hope that management will take the necessary steps to address these concerns and ensure a safe and clean environment for all visitors.
I would appreciate a response regarding how you plan to resolve these issues and ensure that the centre meets basic hygiene and safety standards going forward.
Yours sincerely,
Worried and concerned parents!
2024年10月16日
自発的なレビュー
Better - Bath Sports and Leisure Centre からの回答
Good Evening Derek,
Thank you for your feedback.
I sincerely regret to learn about the concerns you have raised regarding the Bath Sports Centre. We take great pride in maintaining our facilities to high standards, so it is disheartening to hear that this has not been reflected at this location. If you would like to receive communication from the management team regarding the resolution of this matter, we will need your contact information to facilitate direct correspondence. Could you please provide your details so that we may relay them to the centre management team along with your feedback?
Kind regards,
Charmaine
Better - Bath Sports and Leisure Centre からの回答
Good afternoon Linda,
We greatly appreciate your feedback.
We are pleased to learn about your positive experience with your membership at the Bath Sports Centre. It is gratifying to hear that our staff consistently provided friendly and helpful service during your visits. It is also encouraging to know that you consider our memberships to offer excellent value for the fees charged.
Kind regards,
Charmaine
Nice employees
The employees were really nice and helpful while I was setting up my membership
2024年8月8日
Better - Bath Sports and Leisure Centre からの回答
Hi Daniel.
Thank you for your review.
It's wonderful to know that you've had the opportunity to meet and converse with the friendly staff at our Bath Sports and Leisure Centre and they have been able to assist when joining. Should you have any questions or queries, please feel free to reach out to them.
Thank you for choosing Better.
Kind Regards
Amir
Ben was really helpful and supportive…
Ben was really helpful and supportive with good advice and guidance during my induction. Ben also designed a good well-rounded program to get me dtarted
2024年8月12日
Better - Bath Sports and Leisure Centre からの回答
Hi Mike,
Thanks for your review.
We are delighted to hear that Ben had been so supportive.
Warm Regards
Hazal
Exactly what I was looking for
Exactly what I was looking for, it has a swimming pool, gym and classes catered for all. I can't speak for other areas, but the one in Bath is great. The staff are all friendly and helpful. All the facilities are kept nice and clean.
2024年7月29日
Better - Bath Sports and Leisure Centre からの回答
Hi Revster,
Thank you for your review.
We are so proud to hear you have found what you were looking for at Bath Sports and Leisure Centre.
We are confident you will continue to enjoy your time with us.
Have a lovely weekend.
Kind regards,
Haven
I love the classes and variety
I love the classes and variety .
I would love to see the app updated and less clunky . I would also love to see the venue cleaned often. It is very grubby.
2024年7月1日
Better - Bath Sports and Leisure Centre からの回答
Dear Kerry,
We sincerely appreciate your valuable feedback.
We are pleased to learn of your satisfaction with the excellent Fitness Classes offered at Bath Sports Centre. Your input regarding the Better UK App and the cleanliness of the leisure centre is also highly valued. We will ensure that your feedback is brought to the attention of the center manager and the App Developers for their review and necessary action.
Thank you once again for taking the time to share your thoughts with us.
Sincerely,
Charmaine
Happy Customer Now
My membership issue has now been dealt with. I received calls and many emails to try and resolve it. I can log in now and book online.
2024年5月10日
自発的なレビュー
Better - Bath Sports and Leisure Centre からの回答
Hey SJ,
Thanks so much for letting us know about your experience. We're thrilled that our team was able to help you out with your membership issue so you can now log into your online account and book at our facilities. Thanks for being part of our community!
Warm Regards,
Charmaine
I’ve had swimming membership at Bath…
I’ve had swimming membership at Bath for over 10 years.. never had any problems.. last week I needed some help and received a successful outcome with my problem from Marcus bringing it to a very good conclusion thank you so much for your support.
2024年4月19日
自発的なレビュー
Better - Bath Sports and Leisure Centre からの回答
Dear Angela,
I hope this message finds you well. I wanted to take a moment to personally thank you for taking the time to share your feedback with us. Your recent review has brightened our day and has reaffirmed our commitment to providing top-notch customer service.
We are thrilled to hear that Marcus was able to provide you with the support you needed during your recent interaction with us. Our team works hard to ensure that each and every customer receives the highest level of service, and it's always wonderful to hear when we've succeeded.
Thank you again for your kind words. We truly appreciate your business and look forward to serving you in the future.
Best regards,
Charmaine
Bespoke trainnings
Was my first time going to actually learn how to swim, i got lessons that are person centred to my beginer skills. Good instructors. Keep up the good work
2024年4月7日
Better - Bath Sports and Leisure Centre からの回答
Hi Tinashe,
Thank you for your review.
We are so pleased you have chosen Better to learn how to swim and are enjoying the lessons at Bath Sports and Leisure Centre.
Warm Regards
Hazal
Could do better!
The staff seemed young and lacking experience in the organisation or systems. Cheerful, but not all that helpful. Could do better! (Pun intended)
2024年4月5日
Better - Bath Sports and Leisure Centre からの回答
Dear S. Gilbert,
I hope this message finds you well. I wanted to take a moment to thank you for taking the time to provide us with your valuable feedback.
I am sorry to hear that your recent experience at the Bath Sports Centre was not up to your expectations. It is disappointing to learn that you felt the staff lacked the necessary experience and knowledge to assist you with your queries. I can understand how this must have been frustrating for you, and I apologize for any inconvenience or frustration caused.
Please be assured that we take all feedback seriously, and we will be reviewing your comments with the relevant team at the Bath Sports Centre to ensure that appropriate measures are taken to address the issue and to improve the level of service provided.
If you have any further concerns or feedback, please do not hesitate to reach out to us. We value your opinion and will do our best to ensure that your future experiences with us are positive and satisfactory.
Thank you again for bringing this matter to our attention.
Best regards,
Charmaine
Excellent Gym induction from Ben
Excellent Gym induction from Ben. Polite, helpful snd efficient staff throughout the centre. Large, well equipped and maintained leisure centre with easy (paid) parking outside.
2024年1月25日
Better - Bath Sports and Leisure Centre からの回答
Hi Fiona,
Thank you for your wonderful review!
We are so delighted to hear that you are enjoying Bath Sports and Leisure.
We are happy to hear that you had a great induction and that the staff have been so excellent.
We have also passed on your comments to the centre!
Warm Regards
Hazal
Really good facilities
Really good facilities, particularly the pool, sauna + cold pool & and the gym area, which now has a boxing room, a dedicated space for stretching and conditioning, and also the air bikes, which are such a good work out. I haven't signed up to a class yet, but hoping to pluck up the courage and try one soon! The team are all friendly and happy to help with any query.
2023年12月18日
Better - Bath Sports and Leisure Centre からの回答
Hi Ollie,
Thank you for your review.
We are so pleased to hear that you are enjoying Bath Sports and Leisure Centre and hope you do feel confident enough to try a class soon!
You got this!!!
Warm Regards
Hazal
I had a really helpful introduction…
I had a really helpful introduction with Paula. She made me feel welcomed and relaxed about starting my fitness journey. I was able to talk to her in depth of my physical situation and choose suitable activities from a large list of classes. She showed me round the gym and other studios which made it all feel less daunting, as it's been a long time since I've been to the leisure centre in Bath. I am now looking forward to getting stronger and fitter with professional guidance.
2023年11月8日
Better - Bath Sports and Leisure Centre からの回答
Good Afternoon Loz,
Thank you for your review.
I am very happy to hear that Paula made you feel very welcome when introducing you to the centre and the activities. We pride ourselves on our Customer Service excellence so we are delighted to hear that this was the service you received so far.
We hope you can continue to enjoy the Bath Sports centre and the great activities they have available.
Kind regards,
Charmaine
The gym was amazing
The gym was amazing, more than I expected, but the app hasn’t been working properly since I bought my membership,
2023年10月31日
Better - Bath Sports and Leisure Centre からの回答
Hi
Thank you for leaving our Centre a review.
We are very pleased to see you are enjoying the gym.
In regards to the App, please call our customer service team, they will do their best to assist with any queries.
Kind Regards
Amir
Easy access and good instructors (Emma…
Easy access and good instructors (Emma and Curtis).
2023年10月31日
Better - Bath Sports and Leisure Centre からの回答
Hi
Thank you for taking the time to leave a review,
We are very pleased to see you are enjoying your time at our centre.
We hope you continue to enjoy your time alongside our staff Emma and Curtis
Regards
Amir
Better - Bath Sports and Leisure Centre からの回答
Hi Victor,
The centre manager has been contacted and clarified that the blue roll in the centre is replenished when it finishes by the Fitness Team. So we apologise if there was no tissue at the time you attended the centre. This was an oversight.
There will be tissue when you attend for future Gym sessions.
Hope this helps.
Charmaine
Great Family Offer
Great range of family products including Swim, soft play, bowling and trampoline Park.
All 3 kids loved it.
2023年9月23日
自発的なレビュー
Better - Bath Sports and Leisure Centre からの回答
Hi Jason,
Thank you for your review.
We are so happy to hear that you and your family enjoyed the services at Bath Sports and Leisure and hope you return again soon!
Warm Regards
Hazal
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