Expressing our heartfelt thanks to Charlie Garside-S - Deputy Manager Excellent solution based customer service that enabled us to enjoy a game of footy at the canons once again. We really appreci... もっと見る
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所在地
所在地を変更Madeira Rd, CR4 4HD Mitcham, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I love this gym, as some one who has not been the gym in years I was worried about what i needed to join, etc. The receptionist Anna was so helpful, kind and reassuring she talked me through what docu... もっと見る
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Really 5 star service, when my daughter joined and instructors found out shes there first time one instructor dedicated whole lesson to get her up to speed with basics so she dont fall behind. As well... もっと見る
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The gym is always dirty, the women's changing room is disgusting, there are no full body mirrors only a small mirror next to a hair dryer which means we get dressed blindly. We have to stand outside i... もっと見る
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企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
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Madeira Rd, CR4 4HD, Mitcham, 英国
3.9
ほぼ満足
65件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Foundation swimming: excellent coaching team
The instructor was excellent motivating professional and encouraging.
2026年8月2日
Better - Canons Leisure Centre からの回答
Good Afternoon,
Thank you for your kind review!
We're delighted to hear that our fitness instructor made such a positive impact on your experience due to their professionalism, motivation, and encouragement.
Thank you so much for your kind words!
Warm Regards,
Kaisha
Great facilities near home
I recently signed up and the facilities are great, always clean and tidy. Im extremely happy to have found this so close to my home!
2026年7月27日
Better - Canons Leisure Centre からの回答
Hi Benedetta,
Thank you for your review!
We're delighted to hear you're enjoying the facilities at Canons Leisure Centre.
It's great to know we're so convenient for you, and we look forward to seeing you on many more visits!
Best wishes
Azaria
Slick work from Charlie Garside-Sillick!
Expressing our heartfelt thanks to Charlie Garside-S - Deputy Manager
Excellent solution based customer service that enabled us to enjoy a game of footy at the canons once again.
We really appreciate your brilliant support and commend you for your problem solving skills.
2026年7月27日
自発的なレビュー
Better - Canons Leisure Centre からの回答
Hi B,
Thank you for taking the time to share such wonderful feedback.
We're delighted to hear that Charlie was able to provide a solution that got you back to enjoying a game of football at Canons.
Thank you for choosing Better, and we look forward to welcoming you again soon.
Kind regards,
Suheera
Great experience
Great experience, all the equipments are new and easy to use. Good space and friendly staff.
2026年7月13日
Better - Canons Leisure Centre からの回答
Good afternoon Sanju
Thank you for your review.
It is great to hear that you’re enjoying the new equipment and found them easy to use.
We are also pleased that the space and our friendly team made your visit a positive experience, and we hope to see you again soon!
Kind Regards
Amir
Receptionist was very rude
Receptionist was very rude. She was helping someones eals i was waiting for my turn took over 10 min. I got baby with me i ask am sorry how long it will take? She said as long as it take u wait..! So i left next day same person i asked can u plz look i booked my older child for class here with out looking she said no its not here. I showed her email oh yes its here.(no aplogey) afternoon she drop swimming hat on the floor for my child still no sorry !!! Honestly....
2026年6月3日
Better - Canons Leisure Centre からの回答
Good Evening,
Thank you for your feedback!
We're deeply saddened about the interaction you've highlighted in your review, as we'd hate for any of our members to feel dismissed by our team.
We apologise for the frustration and disappointment caused by this.
We should've investigated this further during your first visits, and we'll be raising your feedback with the wider team for further review.
Thank you again for raising this with us!
Warm Regards,
Kaisha
My son and I attend the Canons site in…
My son and I attend the Canons site in Mitcham, and it's always a lovely experience. The staff are friendly and helpful and the facilities are very good for the price.
2026年5月13日
Better - Canons Leisure Centre からの回答
Hi Michaela,
Thanks for your review.
We are so pleased to hear that the staff at Canons Leisure Centre have been so friendly and helpful!
Warm Regards
Hazal
I love this gym
I love this gym, as some one who has not been the gym in years I was worried about what i needed to join, etc. The receptionist Anna was so helpful, kind and reassuring she talked me through what documentation was needed, she helped me to down load the app and showed me how to access the gym and how to book activities and explained the rules etc. even when I ask Anna to confirm things just to see if i had it right in my mind. Anna was kind and reassuring, thank you so much. Better Cannons leisure centre
2026年5月1日
Better - Canons Leisure Centre からの回答
Hi Dena,
Thank you for your wonderful review!
We’re delighted to hear that you’re loving the gym space at our Canons Leisure Centre.
We're also thrilled that Anna helped make your return to fitness such a positive experience, and that her kindness, patience, and support helped you feel comfortable and confident every step of the way.
Anna will be thrilled to receive your lovely feedback.
We look forward to supporting you on your fitness journey!
Warm Regards,
Kaisha
Ive used the same gym and swim for…
Ive used the same gym and swim for years and i love the quick service the staff ate always happy to help
2026年5月6日
Better - Canons Leisure Centre からの回答
Hi Claire,
Thank you for your continued support and loyalty over the years!
We’re so pleased to hear that you’ve consistently enjoyed both the gym and swimming facilities, and that our team’s quick service and friendly attitude have made such a positive impression.
We look forward to seeing you again soon at Canons Leisure Centre!
Warm regards,
Azaria
Better - Canons Leisure Centre からの回答
Hi Tommy,
Thank you for your lovely review!
We're completely overjoyed to receive your 5-star award.
We're thrilled to hear that our staff have been so friendly and helpful during your visits.
We can't wait to see you again soon!
Warm Regards,
Kaisha
My son is in canons mitcham since 2016…
My son is in canons mitcham since 2016 still he's 96% ,now they introduced a new thing ,they have reduced to 59% ,they are giving some silly reason ,again I have to spend 2 years and my money in canons ,all of sudden they reduced to everyone ,its a scam ,we trust trust pilot ,you are giving wrong idea to public ,toilets not clean ,receptionist are so rude ,she's polite to certain people everyone knows that ,I complained to canons, but no action ,and now they reduced everyone percentage ,inexperienced teachers ,they do no even what they are doing, gor my daughter they haven't done the assessment more than a year, there's lots of things going on ,all im asking please don't give 5 star for canons ,please investigate before you recommend to people ,they are scam ,imagine my son is in swimming class 10 years ,i have proof ,each time we ask something at the reception, she always give rude answer ,last year also I complained about that ,but no action taken ,
2026年4月23日
自発的なレビュー
Better - Canons Leisure Centre からの回答
Hi Santia,
Thank you for raising this with us!
We sent our lessons and courses members' emails regarding the change in progress before this occurred.
This was to let them know that we were changing the structure of our courses, and you may see a change in your child's progress online.
However, we would then assess them and remark on their progress online.
Please note that this was a temporary change that would enable us to roll out the new course structure.
We appreciate your concerns regarding the cleanliness, our swim teachers, reception team and the change in progress.
We're more than happy to raise this with the wider team for further review.
Thank you for your feedback!
Warm Regards,
Kaisha
My daughter has just started swimming…
My daughter has just started swimming lessons at Cannon, Mitcham, and she is so happy to attend every lesson. The staff is nice and friendly.
2026年4月5日
Better - Canons Leisure Centre からの回答
Hi Mariana,
Thank you for your lovely review!
We’re so pleased to hear your daughter is enjoying her swimming lessons at Canons Leisure Centre.
It’s wonderful to know our staff have made her feel welcome and happy to attend each session.
We look forward to seeing her continue to enjoy her lessons!
Warm regards,
Azaria
Better - Canons Leisure Centre からの回答
Hi Luana
Thank you for your review.
We are very pleased to see that the concierge at Canons Leisure Centre has been able to provide great customer service and assist with your enquiry in such a great way!
We will be sure to pass your feedback on, and if you have any further questions, please do not hesitate to ask.
Kind Regards
Amir
My grandson stated that he loved it
My grandson stated that he loved it! considering it was his first swimming lesson. He was nervous and a bit apprehensive . He said that the tutor was very friendly and made him very welcome. He is looking forward to going next week
2026年2月17日
Better - Canons Leisure Centre からの回答
Hi,
Thank you so much for sharing this lovely feedback with us!
We’re delighted to hear that your grandson loved his first swimming lesson at our Canons Leisure Centre, especially due to his nerves beforehand.
It’s wonderful to know that our swim instructor helped him feel welcomed, comfortable, and supported from the very beginning.
Creating a friendly and encouraging environment is so important to us, particularly for first-time swimmers.
We’re thrilled that he’s already looking forward to next week!
Warm Regards,
Kaisha
Customer swrvice very helpful
Sarah was amazing, very helpful. Knowledgable and she helped me to process my requeat to freeze in the app. She was patient and did not rush me.
The customer service was truly helpful, polite, and full of resourcefulness. They provided a solution and patiently talked through the steps to freeze the account, making the process smooth and reassuring.
2026年2月18日
自発的なレビュー
Better - Canons Leisure Centre からの回答
Hello Sammy,
Thank you for your 5--Star review.
We're thrilled to hear that our customer service team was so helpful and courteous while guiding you through freezing your membership.
Kind regards
Jasmine.
Bad service by staff in Mitcham soft play
I wanted to have a party booking for my daughter's birthday but Canons soft play in Mitcham had no availability. They did however have slots available for sessions so I decided to book for my daughter and her friend. I understand the center would have been very busy on a Saturday but the staff were treating customers like they were dirt on their shoes. Shouting at customers to leave and threatening to kick people out, coming over and being very argumentative and aggressive. One girl who seemed like she was the supervisor came over to kick my party out for having outside food, when clearly every family in there had brought their own food. Nothing is stated on their website or in the centre itself and the party bookings catering for themselves they just have tables reserved. I did not appreciate the way I was spoken to. I did pay to be there and before any food was given to the children I had asked one of the staff members who had told me it was ok. Very badly organised. They have time slot bookings and should be able to control the amount of people entering and over staying on their bookings, instead of shouting at people.
2026年1月3日
自発的なレビュー
Better - Canons Leisure Centre からの回答
Hi Nicole
Thank you for your review.
We are very sorry for your recent experience at Canons Leisure Centre. Your feedback will be forwarded to the General Manager to address the concerns you have raised.
We are also sorry for the confusion regarding outside food and acknowledge that clearer information should be provided to avoid misunderstandings in the future.
Thank you for bringing this to our attention.
Kind Regards
Amir
Great online service. Thanks
I'm very pleased to have resolved my issue regarding my subscription. I'll be back with great joy. Thank you for the attention and patience of all the staff who helped me resolve this. You're doing a great job.
Congratulations.
2025年10月1日
Better - Canons Leisure Centre からの回答
Hello Adriana,
Thank you so much for your kind words and for taking the time to leave a review!
We're thrilled to hear that your issue was resolved and that you were pleased with the service you received.
Our team at Canons Leisure Centre works hard to ensure every member feels supported, so it's wonderful to know their patience and attention made a positive impact.
We look forward to welcoming you back with great joy!
If there's anything else we can help with, please don't hesitate to reach out.
Warm regards,
EI had very bad experience with batter
EI had very bad experience with batter
They so many time cancelled my badminton booking less then 1 hour time and also castomer service better Micham very rude people
2025年9月6日
Better - Canons Leisure Centre からの回答
Hi Naeem
Thank you for your review.
We are sorry to hear about your experience at the Canons Leisure Centre, and your feedback has been passed on to the General Manager to review.
We hope this will assist in improving your experience with us.
Kind Regards
Amir
I loved the location of the gym
I loved the location of the gym, I felt safe in the environment, the equipment was well maintained and there was a good variety of equipment within both the gym spaces.. the fitness spaces were fine too however I did feel that at times there were a lack of staff on the gym floor between the two spaces, which meant that this impeded my gym workout as there was no one there to guide me how to use the equipment! The trainer showed a lack of real interest when asked to devise a personal training plan, instead he told me that I should book him as a personal trainer. I felt isolated and this later led to me cancelling my membership. I would however recommend this gym as the location is lovely and I otherwise felt safe there.
2025年3月28日
Better - Canons Leisure Centre からの回答
Hello Susan,
Thank you for your feedback.
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
Please be advised that you may always schedule an induction with the fitness instructor to establish a program for utilizing the machines in the gym. This will enable you to comprehend the safe usage of the equipment.
We have forwarded your comments to the centre and have asked that they investigate the issues you have raised.
Many Thanks
Aaiasa
Excellent low cost community leisure centre
Regularly attend Aqua Aerobics classes - instructors are excellent, friendly and supportive of people of all abilities and take into account injuries etc. Staff at the centre are friendly and helpful too.
The pool changing facilities are a bit basic but generally clean - however this is reflected in the membership fee for this centre. It would be nice to have somewhere to hang costumes to drain excess water in the communal changing area.
2025年8月29日
Better - Canons Leisure Centre からの回答
Hi Mrs B
Thank you for your review.
We are very pleased to hear you enjoy the Aqua Aerobics classes and that our instructors and staff have made you feel supported.
We also appreciate your feedback about the changing facilities. Your suggestion about a place to hang costumes is a great idea, and we will pass it on to the team at Canons Leisure Centre.
Kind Regards
Amir
good nice clean gym friendly staff ect
2025年8月28日
Better - Canons Leisure Centre からの回答
Hi Shahina
Thank you for your review.
We are very pleased to see that you are having a good experience at Canons Leisure Centre and that the staff are creating a friendly atmosphere.
Thank you for choosing Better!
Kind Regards
Amir
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