Better - Canons Leisure Centre レビュー 

Better - Canons Leisure Centre からの回答

2025年8月30日

Dear Amanda,

We’re so pleased to hear that our swimming lesson instructors have been providing a supportive and encouraging experience. It’s wonderful to know that you’re not only enjoying your lessons but also learning such an important skill.

Thank you for choosing us to provide this service — your feedback means a lot to us.

Kind regards,

Sarah H

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2025年6月11日

Hi Ashar,

Thank you for your feedback. 

We’re sorry to hear about your experience and understand your concerns regarding the facility usage policy. Our aim is to provide a range of services to all members, and the fees help maintain and improve these facilities for everyone’s benefit. However, we appreciate your input and will take it into consideration as we continually review our policies to ensure fairness and transparency. 

Please feel free to reach out directly if you'd like to discuss this further.

Kind regards,

Charmaine

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2025年6月5日

Hi David,

Thank you for taking the time to share your feedback. We’re glad to hear you’re enjoying our equipment and facilities—that means a lot to us.

We’re really sorry to hear that your experience with our staff hasn’t met expectations. That’s certainly not the standard we aim for. Every member should feel welcomed and supported, especially on their first visit. We’ll be reviewing this with our team to ensure everyone is creating a more friendly, approachable environment moving forward.

We also appreciate your comments about the cleanliness of the changing and bathroom areas. We’ve flagged this with our cleaning team and will make sure improvements are made.

Thank you again for your honesty—it helps us do better. If you're open to it, we’d love the chance to connect directly and make things right. Please feel free to speak with a manager next time you're in or reach out via [email/phone].

Best regards,

Charmaine

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2025年5月22日

Dear Priscilla,

Thank you very much for your gracious remarks. 

We are delighted to learn that your sons derive enjoyment from their swimming lessons and eagerly anticipate each session. Our instructors are dedicated to fostering a patient and supportive environment, and it is gratifying to understand that this approach positively impacts their experience. We sincerely value your support and look forward to continuing to assist your sons in developing their skills.

Best regards, 

Charmaine

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2025年5月19日

Hi Jannet,

Thank you for taking the time to share your feedback. We’re truly sorry to hear about the issues you’ve experienced with cleanliness, facilities, and safety during your visits to the Canon Leisure Centre. This is certainly not the experience we want for our members.

We take your concerns very seriously and would like to assure you that we are continuously working to improve the gym environment, including regular cleaning schedules and reviewing facility access policies to enhance your comfort and safety.

Thank you again for your honest feedback. We hope to have the opportunity to provide you with a better experience in the future.

Best regards,

Charmaine

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2025年4月18日

Hi Mohammad 

Thank you for your review.

Junior gym sessions are scheduled to start after school or college, allowing junior members to use the gym and facilities before evening peak hours.

We hope you enjoy using the facilities and on weekend there are more Junior gym sessions available for you to attend. 

Kind Regards

Amir

Better - Canons Leisure Centre からの回答

2025年4月17日

Hi Michelle

Thank you for your review. 

We are thrilled to hear that you’ve been enjoying the service and the variety of fitness classes we offer. 

It’s great to know that our customer service team was able to assist you with your complex issue and that our facilities have met your expectations.

We hope you continue to enjoy your time with Better!

Kind Regards

Amir

Better - Canons Leisure Centre からの回答

2025年4月5日

Dear Lisa,

Thank you for your kind and thoughtful feedback.

We are delighted to hear that our team provided excellent service during your celebration. Creating memorable birthday experiences for our customers is a top priority, and we’re thrilled to know that we succeeded in making your event special. Your feedback has been shared with the Centre Team, and they will be equally pleased to hear your comments.

Thank you once again for choosing us to celebrate such an important occasion. We truly appreciate you taking the time to share your experience.

Kind regards,

Sarah H

Better - Canons Leisure Centre からの回答

2025年4月2日

Hi Firhana,

I'm really sorry to hear about your experience and understand your frustration. 

We strive to provide clear communication about our policies, and I apologise if this wasn't made clear to you. We value all of our members and are committed to ensuring your experience is positive. I have now removed the penalty fee from your membership so you can resume with your online bookings. Kindly note the 4-hour timeframe for canceling activities, as we will not be able to waive any additional charges if you choose not to participate.

Kind regards,

Charmaine

Better - Canons Leisure Centre からの回答

2025年3月18日

Hi Nosa,

Thank you so much for taking the time to share your feedback! 

We’re delighted to hear that you had such a positive experience with our team at the Canons Leisure Centre. Providing friendly and excellent customer service is something we truly value, and it's wonderful to know we were able to meet your expectations. Our team always strives to make sure every interaction is as smooth and enjoyable as possible, and your kind words really motivate us to keep up the great work. If there’s anything else we can do for you, please don’t hesitate to reach out. 

We look forward to serving you again soon!

Kind regards,

Charmaine

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2025年2月21日

Hi Gui,

Thanks for your review.

We are glad to hear that there are great swimming teachers at Canons!

Warm Regards

Hazal

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2025年1月29日

Good Afternoon Barry,

Thank you for sharing your thoughts with us.

We are thrilled to know that you are having a positive experience with your membership at the Canons Leisure Centre. It's great to hear that our staff has been friendly and professional during your visits. We regret that the locker system does not meet your requirements. I will make sure to relay your feedback to our management team.

Thank you once again for your feedback. We look forward to seeing you at the centre soon!

Best regards, 

Charmaine

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2025年1月25日

Hi Eunju

Thank you for your review.

We are very happy to see you have and are still having a great experience at the Canons Leisure Centre and we thank you for being part of Better for all these years. 

We hope you continue to enjoy your experience with us!

Kind Regards

Amir

Better - Canons Leisure Centre からの回答

2025年1月16日

Good Morning Zeeshan,

Thank you for taking the time to share your feedback with us.

We sincerely apologise for the inconvenience you experienced regarding the cancellation of your badminton session. It is always our priority to keep our customers informed, and we regret that you were not notified of this change in advance. Typically, cancellations are made only in response to unforeseen circumstances at the centre, such as maintenance issues or sudden schedule changes that may arise unexpectedly.

We understand how disappointing it can be to have plans disrupted, especially when you look forward to your sessions. Please rest assured that we are reviewing our communication processes to ensure that our customers receive timely updates moving forward.

If there's anything we can do to make this right or if you would like to reschedule your session, please don’t hesitate to reach out.

Warm regards, 

Charmaine

Better - Canons Leisure Centre からの回答

2025年1月2日

Hi Mary,

Thanks for your review.

We are pleased to hear you found the sign-up process easy and that the centre staff were so helpful.

Warm Regards

Hazal

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2024年12月28日

Hi Jorge

Thank you for leaving a review,

We are delighted to see that the staff have created a welcoming environment for you. The personal trainers have also provided excellent service by demonstrating how to use the different machines.

We hope you will implement these in your workouts, and we thank you for choosing Better.

Kind Regards

Amir

Better - Canons Leisure Centre からの回答

2024年11月24日

Hi June

Thank you for your review. 

We have passed your feedback on to the General Manager to look into and amend the timetable if required. 

I hope this helps improve your experience with us. 

Kind Regards

Amir

Better - Canons Leisure Centre からの回答

2024年10月25日

Hi Paige,

Thanks for your review.

It is so great to hear that you had such a great induction with Mo and we hope you enjoy using the gym.

Warm Regards 

Hazal

Better - Canons Leisure Centre からの回答

2024年10月14日

Good evening,

We appreciate you taking the time to leave a review.

We are genuinely apologetic to learn about the concerns you experienced during your visit to Canon's Leisure Centre. Our team places great emphasis on upholding the highest standards for facility maintenance and delivering exceptional customer service. It is disheartening for us to acknowledge that your recent experience did not align with the level of service we strive to provide to all our patrons.

I will ensure to pass on your concerns to the centre management team so they can look into the concerns you have raised and resolve these in a timely manner.

Hope this helps.

Charmaine

Better - Canons Leisure Centre からの回答

2024年10月9日

Hi LR,

Thank you for your review.

It's great to hear that the staff at Canons have been so helpful and welcoming!

Warm Regards

Hazal