Expressing our heartfelt thanks to Charlie Garside-S - Deputy Manager Excellent solution based customer service that enabled us to enjoy a game of footy at the canons once again. We really appreci... もっと見る
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所在地
所在地を変更Madeira Rd, CR4 4HD Mitcham, GB
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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I love this gym, as some one who has not been the gym in years I was worried about what i needed to join, etc. The receptionist Anna was so helpful, kind and reassuring she talked me through what docu... もっと見る
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Really 5 star service, when my daughter joined and instructors found out shes there first time one instructor dedicated whole lesson to get her up to speed with basics so she dont fall behind. As well... もっと見る
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The gym is always dirty, the women's changing room is disgusting, there are no full body mirrors only a small mirror next to a hair dryer which means we get dressed blindly. We have to stand outside i... もっと見る
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企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
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Madeira Rd, CR4 4HD, Mitcham, 英国
3.9
ほぼ満足
65件のレビュー
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Better - Canons Leisure Centre からの回答
Hi M Yakob
Thank you for a great review.
We are very happy to see you are enjoying your time at our Canons Leisure Centre and everything is good!
Kind Regards
Amir
Every day I play my exercise on early…
Every day I play my exercise on early morning, the better gym is very nice and wonderful Environment
2024年8月21日
Better - Canons Leisure Centre からの回答
Dear Farid,
We appreciate your feedback and are pleased to learn of your positive experience with your membership at Canon's Leisure Centre. It is gratifying to know that you consistently find the centre to be a pleasant environment for your activities.
Kind regards,
Charmaine
Adult beginner swimming lessons
Swim Teacher was very helpful and gave me the confidence that,I can swim.
2024年8月4日
Better - Canons Leisure Centre からの回答
Hi Gloria,
Thanks for your review.
We are so pleased to hear that after taking adult swimming lessons with us you feel more confident!
Keep up the great work!
Warm Regards
Hazal
I love the experience so far.The gym is clean and comfortable.
I love the experience so far.The gym is clean and all the equipment’s are easily accessible.
However the male washroom was a turn of for me on my first experience.The floor was wet and the toilet bowls were filled with Poo without flashing.
But apart from that everything else is great .
2024年7月28日
Better - Canons Leisure Centre からの回答
Hi Teddytells,
Thank you for your review.
We are so pleased to hear that you are enjoying Canons and hopefully next time you come - people will have flushed!
Please do report any issues to a member of the centre team so they may address this at the time.
Warm Regards
Hazal
Toilet is too much nasty mainly ladies…
Toilet is too much nasty mainly ladies is not proper cleaning
2024年7月29日
Better - Canons Leisure Centre からの回答
Hi Maya
Thank you for your review.
We are very sorry to hear about your experience and have passed your feedback on to the General Manager at our Canons Leisure Centre.
We hope this will help and improve your visits and overall time with Better.
Kind Regards
Amir
Friendly helpful staff
Friendly helpful staff
Receptionist was a star and went the extra mile in helping me with queries about various options for membership and subsequently assisting in setting up membership
2024年7月30日
Better - Canons Leisure Centre からの回答
Hi Paul
We are very pleased to see the receptionist has been able to assist and advise on our different membership options and help with the iniital joining process.
We hope you enjoy your time at our Canons Leisure Centre and thank you for choosing Better.
Regards
Amir
Such a poor company
Such a poor company. Being mislead so badly to find out that the membership that I wanted to have isn’t comply with what I’ve paid when I turn up the gym. So incorrect and confusion system. Very disappointed.
2024年6月24日
Better - Canons Leisure Centre からの回答
Hi Chris
Thank you for your review.
We are very sorry to see you feel this way and for any confusion that may have occurred.
I have sent you an email, please respond to it and I will do my utmost to resolve any outstanding issues you may be facing.
Kind Regards
Amir
Always help when customer services…
Always help when customer services contacted. Services provided at my local gym is good, love the few fitness classes I attend.
2024年7月3日
Better - Canons Leisure Centre からの回答
Good Evening Shawna,
I wanted to express our gratitude for taking the time to share your wonderful review with us.
We are pleased to learn of your satisfaction with the excellent Fitness Classes offered at the Canon Leisure Centre.
Thank you once again for taking the time to share your thoughts with us.
Sincerely,
Charmaine
A new entrance from the pool to the main male changing rooms
Everything is great staff gym pool etc. but there is one thing I wish could change. Is the entrance from the pool to the main male changing rooms. We have to walk through reception sometimes sopping wet and in you bath suit which is quite embarrassing a bit. But other than that evening is great..
2024年6月6日
Better - Canons Leisure Centre からの回答
Hi Jamie,
Thank you for your review.
We are so pleased to hear you are enjoying Canons Leisure centre and have passed your feedback to the centre team.
Warm Regards
Hazal
Better - Canons Leisure Centre からの回答
Good afternoon Kudiratu,
I hope this message finds you well. I wanted to take a moment to express our sincere gratitude for the feedback you recently provided.
Your positive review has truly brightened our day! Knowing that you are thoroughly enjoying your membership at the Canons Leisure Centre brings us immense joy. It's heartwarming to hear that our staff have been consistently friendly and supportive during your visits to the center. We take great pride in our team's dedication to providing exceptional service, and it's incredibly rewarding to receive such positive feedback.
Thank you once again for sharing your experience with us. Your satisfaction is our top priority, and we look forward to continuing to provide you with a wonderful experience at our leisure center. If there's anything else we can do to enhance your membership, please don't hesitate to let us know.
Kind regards,
Charmaine
Better - Canons Leisure Centre からの回答
Good Morning Stacey,
Thank you for your review.
We are delighted to hear that you are enjoying your membership at the Canons Leisure Centre. We hope you can continue to enjoy your membership at this centre and the great activities they have available.
Kind regards,
Charmaine
Tired equipment old wimbledons and…
Tired equipment old wimbledons and mitchams cast offs
For what your paying you should get inspiring music not just the lazy radio
I’ve been a member on and off for over nearly 30 years it’s like chalk and cheese for what it once was
A clean inspiring popular gym with 3 visible gym instructors and a good vibe
I joined again as you have no competition other than that freaks gym Kings
2024年3月26日
Better - Canons Leisure Centre からの回答
Dear Ian,
I would like to extend my appreciation for taking the time to provide us with feedback regarding your experience at Canon's leisure centre. We value your opinion and strive to continuously improve our services, based on the feedback of our esteemed members.
I would like to apologise for the inconvenience you experienced with the equipment at the centre. We take this matter seriously and have passed on your concerns to the centre manager for their attention. We are committed to addressing all issues and ensuring that our facilities are up to the highest standards.
On the other hand, we are delighted to hear that the centre is consistently clean and well-maintained. We appreciate your acknowledgement of our efforts to maintain a welcoming and hygienic environment for our members.
We hope to continue serving you as a valued member of the Canon's leisure centre community and look forward to seeing you soon.
Sincerely,
Charmaine
Better app
I was experiencing problems with my better app as I kept losing my account, I sent an email explaining the situation and also went into my local leisure centre. I am pleased with the outcome and feel reassured that if I experience further issues I can interact with both to resolve any issues
2024年3月4日
自発的なレビュー
Better - Canons Leisure Centre からの回答
Good Morning Emillie,
Thank you for your review.
I am very happy to hear that our Customer Service Agents were able to assist you with your booking profile so you are now able to continue with your bookings.
Please do not hesitate to contact us again if you experience any further issues.
Kind regards,
Charmaine
Really 5 star service
Really 5 star service, when my daughter joined and instructors found out shes there first time one instructor dedicated whole lesson to get her up to speed with basics so she dont fall behind. As well course management when we needed a change takes no time and all is sorted quickly and information passed back immediately, my daughter loves her swimming classes.thank You
2024年3月20日
自発的なレビュー
Better - Canons Leisure Centre からの回答
Dear Elwira,
I would like to express my gratitude for your review, which we have received with great pleasure.
We are pleased to learn that your daughter is thoroughly enjoying her swimming lessons at the Canons Leisure Centre. It gives us immense satisfaction to note that her instructor demonstrated patience and understanding during her initial lesson.
We are confident that your daughter's continued dedication and commitment will enable her to progress through the various levels, and we are committed to providing her with the best possible guidance and support to achieve her objectives.
Once again, thank you for your kind review, and we look forward to assisting your daughter in her swimming journey.
Best regards,
Charmaine
I had a little problem with my email…
I had a little problem with my email and is been fixed quite quickly
2024年1月11日
自発的なレビュー
Better - Canons Leisure Centre からの回答
Hi Mr S,
Thank you for your review.
We are happy to hear that we were able to assist you swiftly.
Warm Regards
Hazal
I had a terrible experience at Canons…
I had a terrible experience at Canons leisure centre. The staff at reception are beyond rude and unhelpful. The system was down which was not our fault and Claire at reception told me to stop talking to her and get out of the leisure centre. The facilities are also shocking. Changing rooms look like they have not been cleaned in a lifetime. Mold in the showers and a foul smell coming from the toilet. Shocking experience!!
2023年12月29日
自発的なレビュー
Better - Canons Leisure Centre からの回答
Hi Ashleigh,
Please find attached a concerning one star review. If you could please follow up accordingly.
Better - Canons Leisure Centre からの回答
Hi
Thank you for leaving a review.
We are very happy to see you are enjoying the Aqua Aerobics class.
We hope this continues.
Thank you to the instructor as well!
Kind Regards
Amir
Reception not helpful
Reception not helpful. Last week i ask the guy to change my swimming day then he said his computer blocked. I dont think so , i could not accept his reason. Receptionist should willing to explain, help and smiling face. Mitcham canon Reception should well train.
2023年10月14日
Better - Canons Leisure Centre からの回答
Hi Ss,
Thank you for your review.
We are sorry to hear that the system was down when the receptionist at Canons tried to assist you in changing your session.
If you still require assistance, please email customerservices@gll.org so a member of our Customer Service team can help.
Warm Regards
Hazal
I would like to say good place to have…
I would like to say good place to have swimming lessons but unfortunately wash room not enough for female. Only 2 with doors and 2 without door without door shower both not working properly.
2023年10月9日
自発的なレビュー
Better - Canons Leisure Centre からの回答
Hi Vinosh,
Thank you for your review.
We appreciate you providing us with this feedback and will pass this onto the centre.
Warm Regards
Hazal
Both daughters love lessons and i love…
Both daughters love lessons and i love coming for a swim. Only really problem is that the cleanliness of toilets and changing room isn't always great.
2023年9月29日
Better - Canons Leisure Centre からの回答
mir
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