It was very easy, not complicated and if you are interested in anything like gym swimming etc you should definitely use better for sure.
企業が回答しました
所在地
所在地を変更324, Barking Road, E6 2RT London, England, GB
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Good pool which wasn't crowded. But changing room was dirty and staff not very helpful. Disappointing that you need to buy a non-refundable token for using the lockers. And once you open the lock... もっと見る
企業が回答しました
Very good in centre experience, but was not able to get the time dor the course I wanted but I was advise to keep inquiring.
企業が回答しました
Our son had an accident and can't attend the lessons and I have contacted Better the staff Charmaine who replied and arranged everything possible. She was amazing. Thank you so much
企業が回答しました
企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
連絡先
324, Barking Road, E6 2RT, London, England, 英国
3.4
まあまあ
85件のレビュー
顧客にレビューを依頼しています
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The membership I was one was good value…
The membership I was one was good value for money.. now for no good reason they discontinued that membership and put me on a expensive one.. not happy at all
2025年5月6日
Better - East Ham Leisure Centre からの回答
Hi Chayarun,
Thank you for sharing your feedback.
We’re sorry to hear that you’re not happy with the recent changes to the membership. We understand how frustrating it can be when something you value is discontinued.
However, after reviewing the system, I noticed that your previous membership was suspended because the proof of eligibility was not uploaded in a timely manner. If you would like to discuss this in more detail, please reach out to Customer Services and address your email to "Charmaine," and I will investigate this issue further for you.
I am eager to resolve this matter to your satisfaction.
Best regards,
Charmaine
Fantastic place to be
It’s really lovely place to visit and enjoy the time being there, particularly my kids did enjoy a lot and staff are very friendly, helpful and welcoming .. I would say it’s a great place to learn many things.
2025年4月30日
Better - East Ham Leisure Centre からの回答
Hello Suleiman,
Thank you very much for your thoughtful message!
We are delighted to learn that you and your family had an enjoyable experience with us, particularly that your children had a great time. Our team puts in a lot of effort to foster a friendly and educational atmosphere, so it’s fantastic to hear that it positively impacted your visit. We look forward to welcoming you back to the East Ham Leisure Centre for more fun and learning in the near future!
Best regards,
Charmaine
The studio hasn't had electricity for…
The studio hasn't had electricity for almost two weeks. There is plenty of staff, and nobody takes responsibility.
The Locker with the token system is not usable at all. How can one access the locker multiple times? You have to spend multiple tokens for multiple accesses. Also, you have to carry the key all the time, which is big and doesn't fit on my wrist. It's not comfortable to wear that key at all. It should be like Atherton Centre, where you put your own lock.
Entry through the scanner only works once a day. What if you want to enter the gym again? Also, when I booked swimming for my daughter, it allowed entry only 10 minutes before. You should be able to enter at least 30 minutes early. 10 minutes are not enough to get kids ready with a swimsuit.
Also staff sitting at the reception are always rude. They don't treat even members as customers.
2025年4月22日
Better - East Ham Leisure Centre からの回答
Hi,
Thank you for sharing your feedback with us. We're really sorry to hear about the challenges you've faced during your visits. Your concerns are important, and we truly appreciate you taking the time to highlight these issues.
We're actively working on resolving the electricity problem and understand how frustrating it must be. We apologise for the inconvenience and are doing everything we can to restore normal operations as soon as possible.
Regarding the locker system, we completely understand your frustration. We're currently reviewing this to make it more user-friendly and ensure you can access the locker without multiple tokens or carrying a cumbersome key. Your suggestion to allow personal locks like the Atherton Centre is a great idea, and we'll look into that.
We also hear your concern about the entry scanner and the time restrictions for swimming bookings. We are reviewing the system to provide more flexibility and ensure that entry times and booking windows work better for families, especially when getting kids ready.
Lastly, we're really sorry to hear that you've had negative experiences with the reception staff. This is definitely not the standard we strive for, and we'll be addressing this internally to improve customer service and ensure a more welcoming atmosphere.
Thank you again for your feedback, and we hope to improve your experience moving forward. If there's anything else you'd like to discuss, please don’t hesitate to reach out directly.
Kind regards,
Charmaine
Place for unemployed people and…
Place for unemployed people and promoting to be unemployed. Adorable only for those on benefits. Groups and activities during the day hours. Working IMG people can not attend. Also working people are obligated to pay almost double the price of compare with those on benefits. So unfair.
2025年4月8日
Better - East Ham Leisure Centre からの回答
Hi Magda,
Thank you for sharing your thoughts.
We genuinely appreciate all feedback, as it helps us improve. We understand your concerns regarding pricing and access to activities. Our goal is to create a welcoming space for everyone, including both those on benefits and those in employment. We are actively looking into ways to make our programs more accessible for working individuals and to ensure that the pricing structure feels fair to all. Your input is valuable, and we'll take it into consideration as we continue to improve. Please don't hesitate to reach out directly if you have further suggestions or questions.
Kind regards,
Charmaine
Appraisal for East London Better Gym
Attended East London Better Gym after completing the long winded membership admin issues but have been extremely grateful for the staff & sessions I've participated in. Stuart was late on Sunday for Circuit Training unfortunately but made up for it in the session however yesterday's 1-1 induction update with Sang was insightful encouraging informative helpful & professional. Would definitely recommend him if you require advice on physical fitness. Thank you for your time.
2025年4月8日
自発的なレビュー
Better - East Ham Leisure Centre からの回答
Hi LN,
Thank you so much for sharing your experience with us!
We're thrilled to hear that, despite the initial membership process, you've had such positive interactions with our team and enjoyed the sessions. We truly appreciate your understanding regarding Stuart’s delay and are glad to know he made up for it during the session. We're also happy to hear that Sang's 1-1 induction update was helpful and professional! Your feedback is invaluable, and we’ll make sure to pass along your kind words to both Stuart and Sang. We hope to continue supporting your fitness journey and appreciate your recommendation!
Kind regards,
Charmaine
All saff so halpfull and so nice…
All saff so halpfull and so nice behaviour so nice expiration first day on class 👏 thank you for supporting all 👍🧡
2025年3月15日
Better - East Ham Leisure Centre からの回答
Hi Radhya,
Thank you so much for your lovely review.
We're thrilled to hear that you had such a positive experience on your first day of class. It’s wonderful to know that our staff made you feel supported and that their helpfulness and friendly behavior made a difference. We’re here to ensure you have the best experience possible, and your feedback motivates us to keep doing our best! Looking forward to supporting you on your learning journey.
Thank you again for sharing your thoughts! 🧡😊👏
Kind regards,
Charmaine
Extremely Happy
Extremely Happy
Very easy online portle to use, and the staff at East Ham are extremely professionaal helped my son settle in so quickly. Couldnt be more happy!
2025年2月11日
Better - East Ham Leisure Centre からの回答
Hi Mohammed,
Thanks for your review.
We are so pleased to hear that you are extremely happy with the service you have received!
Warm Regards
Hazal
Swimming pool is dirty
Swimming pool is dirty, no proper maintenance and staff at the reception are rude don’t know manners.
2025年2月1日
Better - East Ham Leisure Centre からの回答
Hi PN,
Thanks for your review.
We are disappointed to read this and have forwarded your feedback to the centre so they can improve for the future!
We hope your next visit is more enjoyable.
Warm Regards
Hazal
Unclean, limited…
You have to pay for lockers which is unfair especially because they are absolutely filthy.
You should have move aqua aerobics available, especially evening classes.
The gym could benefit from a hip thrust machine.
2025年1月6日
Better - East Ham Leisure Centre からの回答
Good Evening Varsha,
I hope this message finds you well.
Thank you for taking the time to share your thoughts and experiences with us. We genuinely appreciate your feedback as it helps us to improve our services.
We are truly sorry to learn that the condition of the lockers at the East Ham Leisure Centre did not meet the standards we strive for. Please know that we take these concerns seriously and will investigate the matter further to ensure that all our facilities are maintained to the highest quality for our members and guests.
Additionally, we regret to hear that the Fitness Classes you are interested in are not available in the variety or frequency you would like. We understand how important it is to have access to a diverse range of classes that fit your schedule and interests. We are currently reviewing our class offerings and will work towards expanding them to better serve our community.
Thank you once again for bringing these matters to our attention. Your input is invaluable, and we are committed to making the necessary improvements.
Best regards,
Charmaine
Very easy swimming learning routine
Very easy swimming learning routine
Excellent instructors
2025年1月7日
Better - East Ham Leisure Centre からの回答
Good Evening Haris,
Thank you for taking the time to share your feedback with us.
We are thrilled to hear about your positive experiences at the East Ham Leisure Centre. It’s wonderful to know that you find our instructors to be both welcoming and professional during your visits. We strive to create an environment where everyone feels comfortable and supported, and it’s encouraging to see that our efforts are resonating with you. If you have any specific instances or further suggestions you'd like to share, we would love to hear them!
Best regards,
Charmaine
Better - East Ham Leisure Centre からの回答
Hi Georgeta
Thank you for your review.
We are glad to hear that you enjoyed your experience at the East Ham Leisure Centre and received exceptional service!
If you need any assistance in the future, please feel free to reach out to the staff members at the centre.
Kind Regards
Amir
Centre is very clean
Centre is very clean. Staff is kind person. Teachers very good with children. My children like every class
2024年12月4日
自発的なレビュー
Better - East Ham Leisure Centre からの回答
Hi Vathany
Thank you for your review.
It is wonderful to hear that you are enjoying your experience at the East Ham Leisure Centre and that the staff and instructors are providing excellent service and teaching.
We hope your children continue to enjoy the lessons and develop the skills and confidence they desire.
Kind Regards
Amir
Very unfriendly staff atmosphere
Staff seem as if they are forced to doing their job with not approach attitude. A very friendly environment created by staff can bring happier work out for individuals.
2024年12月4日
Better - East Ham Leisure Centre からの回答
Hi Askar,
Thank you for your review.
We are disappointed to hear that you have not found the staff to be friendly and have passed on your feedback so they may improve in the future.
Warm Regards
Hazal
Amazing swim teacher
My daughter swimming lesson was absolutely amazing, lovely and friendly staff, very professional swimming teachers.
However the facilities are lacking in cleaning, showers and locker rooms are in desperate need of upgrading. The family/ disabled showers are smelly and dirty.
Newham and Better together have to sort this out as a matter of urgency, these have been like this for ages.
2024年11月15日
Better - East Ham Leisure Centre からの回答
Hi Roxana,
Thanks for your review.
We are so pleased to hear that your daughter is enjoying her lesson and we have passed on your feedback in regards to the cleanliness and changing rooms to the centre.
Warm Regards
Hazal
Swimming lessons
Teachers were good, class was fantastic - but i think they recruited too many students for the session. They need to restrict number of intake per session.
2024年11月15日
Better - East Ham Leisure Centre からの回答
Hi Zainab,
Thanks for your review.
It is great to hear that you enjoyed your first lesson at East Ham!!
Warm Regards
Hazal
Can someone explain this to me
Can someone explain this to me . Why was I told the profession boxing will be put back up last month once they find a solid wall by the manager. I spoke to costomer services they said to me it's up to the gym. I spoke to the lady manager on 24th. She told me that they are waiting for bloody head office to let them know an they also said its not a boxing club perthetic. SO WHO IS IT BLOODY UP TO. I PAY FOR THIS YOU NEED TO KEEP THE MEMBER YOU HAVE. THAT PLACE IS DEAD COMPARED TO WHAT IT WAS BACK IN THE DAY. YOU CALLD BETTER YOU JUST TAKEN IT OVER AND YOU MADE THINGS WORSE. Why do you people lie just be honest it's not hard
2024年9月24日
自発的なレビュー
Better - East Ham Leisure Centre からの回答
Good Evening,
Thank you for your review.
Your feedback will passed to the centre management team.
Kind regards,
Charmaine
Registratio/ induction
The lady i met at the desk when i first went to the centre was very helpful and to the guy who introduced me to the machines because i haven't use some of them for over 10yrs. So far no problem.
2024年9月17日
Better - East Ham Leisure Centre からの回答
Hi Bin10
Thank you for your review.
It's great to hear that you're enjoying your time at our East Ham Leisure Centre and the centre staff have been able to help when joining and throughout your time at the centre.
We hope this continues and thank you for choosing Better.
Kind Regards
Amir
Helpful agent on phone and helpful chap…
My original comment: Helpful agent on phone and helpful chap at Reception at East Ham Leisure Centre. But very disappointed to have to purchase a token for the locker, and also that locker can only be locked once.
I received a response to my above comment from Charmaine advising that the tokens can be reused however that is simply incorrect; the tokens for the lockers in the pool changing areas can definitely only be used once..!
2024年9月13日
Better - East Ham Leisure Centre からの回答
Good Afternoon Snagsby,
Thank you for your review.
We are very happy to hear that the agent on the telephone and the staff at reception at the Eats Ham Leisure Centre were professional and helpful when you required assistance with your membership. I am sorry to hear that you were unaware of the charge for the lockers at our facilities however, the locker tokens are reusable so you should be able to use them for future visits to the centre.
We hope you continue to enjoy your visits to the East Ham Leisure Centre.
Kind regards,
Charmaine
Arriving as a new swimmer was…
Arriving as a new swimmer was confusing, we had no idea where to go to change..had no idea there were a dry/wet changing area. Didn't know i needed a coin for the lockers. ended up in the dry area only to move to the wet area afterwards.
Website said swim caps were available from the instructor, but none were available on the day. Once in the swim area there were no instructions on where new swimmers should be.
2024年9月13日
Better - East Ham Leisure Centre からの回答
Hi Halima,
Thanks for your review.
We are sorry to hear that you found your first visit confusing and hope that your future visits will be Better.
Warm Regards
Hazal
Does the manager have any brains
Does the manager have any brains . I went back to the gym on Saturday the fools removed the TRX , a proper boxing bag for a adult . And they put a boxing bag that is for a child. Plus I use the TRX as well the. I would bring my own TRX but I have known wear to hook it up. People have a workout plan in their head and when they get there the equipment as gone . They are stupid and they don't care I am so angry 😡
2024年8月25日
自発的なレビュー
Better - East Ham Leisure Centre からの回答
Hi Shadna,
Thanks for your review.
We are disappointed to hear that you are unhappy with the new equipment and this has been passed on as feedback to the centre.
Warm Regards
Hazal
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