It was very easy, not complicated and if you are interested in anything like gym swimming etc you should definitely use better for sure.
企業が回答しました
所在地
所在地を変更324, Barking Road, E6 2RT London, England, GB
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レビュアーのコメントを見てみましょう
Good pool which wasn't crowded. But changing room was dirty and staff not very helpful. Disappointing that you need to buy a non-refundable token for using the lockers. And once you open the lock... もっと見る
企業が回答しました
Very good in centre experience, but was not able to get the time dor the course I wanted but I was advise to keep inquiring.
企業が回答しました
Our son had an accident and can't attend the lessons and I have contacted Better the staff Charmaine who replied and arranged everything possible. She was amazing. Thank you so much
企業が回答しました
企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
連絡先
324, Barking Road, E6 2RT, London, England, 英国
3.4
まあまあ
85件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good overall
The app works well and the membership options are good. It's a little pricey but everything is nowadays.
Maintenance of one specific centre could be better, e.g. shower out of order two weeks running, lock missing on one changing cubicle door, floor of pool dangerously slippery for aqua aerobics.
2024年8月23日
Better - East Ham Leisure Centre からの回答
Hi Carole,
Thank you for your review.
We are pleased you are happy overall with East Ham and have passed on your feedback.
Warm Regards
Hazal
I joined east ham for the proper boxing…
I joined east ham for the proper boxing bag . It was rest day yesterday. Been to the gym today and they have replaced it with a kids one I am so angry perthetic. I did my 8 rounds felt like I did 4. They just taken the gym over you what to keep your customers. Why should I pay you my hard earned money. Why screw up a good thing perthetic.
2024年8月23日
自発的なレビュー
Better - East Ham Leisure Centre からの回答
Hi Rokiah,
Thanks for your review and we are disappointed to hear you are unhappy with the new equipment.
We are constantly trying to improve our centres and we are sorry to read that you prefer the old equipment.
We appreciate your feedback and have passed this back to the centre.
Warm Regards
Hazal
Better - East Ham Leisure Centre からの回答
Hi Cyril,
Thank you for your review.
We are delighted that you are so impressed with the customer service at East Ham.
Warm Regards
Hazal
Helpful staff, variety of machines
There are good helpful staff, who are available to give assistance. There is also a good variety of machines and different sections, however there aren't always enough of each machine.
2024年8月21日
Better - East Ham Leisure Centre からの回答
Hi Esme,
Thank you for your review.
We are pleased to hear that you are enjoying East Ham and that the staff have been so helpful.
Warm Regards
Hazal
I recommend better uk to all my friends…
I recommend better uk to all my friends .one thing I would like to say is I work 8 to 8 so when I reach there at East Ham better uk it will already be 9.15 so I can only get 40min time to exercise. Is there any solution for this ?
2024年7月31日
Better - East Ham Leisure Centre からの回答
Hi Juno
Thank you for your review and recommendation.
The East Ham Leisure Centre opens at 6 am from Monday to Friday. Opting for a morning visit could provide you with more time and a less hurried experience at the centre.
I hope this helps with your future bookings.
Kind Regards
Amir
Bonus point ladies gym area
It's really good. The environment the staff is very good and nice. The gym equipment are good and maintain. Best thing is that they also have only ladies gym area.
2024年7月8日
Better - East Ham Leisure Centre からの回答
Good Afternoon Shifa,
I wanted to take a moment to express our sincere gratitude for your thoughtful review.
It brings us immense joy to learn that you are thoroughly enjoying the Ladies Only Gym at the East Ham Leisure Centre. Your positive feedback about the friendly and welcoming attitude of our staff during your visits fills us with pride and motivates us to continue providing excellent service to all our members.
Thank you once again for sharing your experience with us. We look forward to continuing to serve you and provide a welcoming environment for your fitness journey.
Kind regards,
Charmaine
East Ham free weights area needs some…
East Ham free weights area needs some improvements. The place is quite small, located downstairs so workout has to be split into two sections ( some done at gym floor upstairs and some downstairs) with little mess. Plates were thrown everywhere on the floor, as well as bars.
2024年7月10日
Better - East Ham Leisure Centre からの回答
Hi
Thank you for your review,
We apologise for any inconvenience caused by the free weight area at our East Ham Leisure Centre. Your feedback is valuable to us, and we have shared it with the General Manager for further attention.
I hope this will help your help enhance your future visits to our centre.
Kind Regards
Amir
Not in great shape
Only one of each strength training machine. The large amounts of cardio machines are quite old and often covered in dust and don't seem to get cleaned.
2024年7月2日
Better - East Ham Leisure Centre からの回答
Dear FB,
We have received your feedback and sincerely appreciate the time and effort you have taken to share your thoughts with us.
We are genuinely sorry to hear that the gym facilities have not met your expectations in terms of equipment and cleanliness. Your concerns regarding the dusty equipment and lack of regular cleaning have been duly noted. We will ensure that this feedback is promptly relayed to the center manager for thorough investigation and prompt resolution.
Thank you for bringing these matters to our attention. We are committed to addressing your concerns and improving our services.
Sincerely,
Charmaine
People working there are not responding…
People working there are not responding properly. Unconcerned reply
2024年6月21日
Better - East Ham Leisure Centre からの回答
Good evening Dhivya,
I wanted to express my gratitude for taking the time to provide a review.
I am genuinely apologetic to learn that the communication you received from our team did not meet the professional standard we strive to uphold. If you still require further assistance please do not hesitate to reach out to us.
Warm regards,
Charmaine
My Customer Service Experience
It is a great experience to come across a customer service adviser who will go the extra mile to satisfy a customer. Sarah has done exactly that for me. After my membership was abruptly cancel, she made all the effort to put everything back on track. I am really honoured to have met a customer service adviser like Sarah, who is also very sensitive to a customer's need, to sort out my case for me.
2024年6月19日
自発的なレビュー
Better - East Ham Leisure Centre からの回答
Good evening TA,
I would like to express my gratitude for taking the time to reach out to us. It is wonderful to hear that Sarah was able to effectively address and resolve your membership concerns, allowing you to continue enjoying your membership benefits. We take great pride in delivering excellent customer service, and it brings us joy to know that you have experienced this firsthand. Thank you for sharing your positive feedback with us.
Warm regards,
Charmaine
Unprofessional receptionist!!
It was my first time to the centre today, I came to reception and spoke to a member of staff with Curly hair and mentioned that it was my first time here. She looked at me as if I’m speaking Greek to her, not welcoming at all and didn’t even bother point me to the right direction. Not a single act of courtesy I don’t even know why she works there. Next time this happens again, I will name and shame that staff in here as she is not offering proper customer service
2024年6月30日
自発的なレビュー
Better - East Ham Leisure Centre からの回答
Hi Calom,
Thank you for your review; we genuinely appreciate your feedback.
We are sorry to hear that your experience with the receptionist at our East Ham Leisure Centre was not a positive one. Please know that we have taken your concerns have escalated them to the General Manager.
I sincerely hope that this action helps to enhance your future visits to our centre.
Kind Regards,
Amir
Better than before
The fact that it's under better management and has a better and organised way of booking classes/sessions is a great improvement.
Would be useful to have the health suite up and running again.
2024年5月27日
Better - East Ham Leisure Centre からの回答
Good Morning Sab,
Thank you for your review.
We are delighted to be operating the Newham Leisure facilities once again so we are thrilled to hear that you appreciate the new changes we have made to the Fitness Classes and the new booking system. We apologise that the Healthsuite is currently closed but we will try our best to get this up and running for future usage.
Thank you for being part of our community.
Kind regards,
Charmaine
Nice
My daughter loved it! She wanted to go back into the pool again.
The only reason i did not give a 5 star is because they spent very little time in the main pool. Of the 30 mins session, they spent around 10-15 mins max in the main pool.
Subject to that, extremely pleased.
2024年5月27日
Better - East Ham Leisure Centre からの回答
Good Afternoon Pia,
I wanted to take this time to thank you for your lovely review.
We are delighted to hear that your daughter is enjoying her swimming lessons at the East Ham Leisure Centre. Our Junior members are usually taught to swim in the teaching pool so they can first get used to the water before they excel in the main pool.
We hope that your daughter continues to enjoy her swimming lessons and passes all her levels so she can move up to the next stage.
Kind regards,
Charmaine
Better - East Ham Leisure Centre からの回答
Good Evening Elena,
I hope you are doing well. I just wanted to reach out and extend my sincere thanks for sharing your feedback with us.
It brings us immense joy to learn that you had such a positive experience with the staff at the East Ham Leisure Centre. Their dedication to providing exceptional service is truly commendable, and we are grateful for the opportunity to serve you.
Thank you for being part of our community.
Kind regards,
Charmaine
Better - East Ham Leisure Centre からの回答
Good Morning Haman
Thank you for your review.
We are very pleased to see your induction went well and you like our East Ham Leisure Centre.
We hope you continue to enjoy your time with Better!
Kind Regards
Amir
As the name says better but its…worst
As the name says better but its completely opposite its worst, 17 children in a small pool place for learning where children even don't have enough space to sand and swim , how we can expect the children to learn the classes, literally children are touching each other when they try to swim and how can the tutor can justify his work in30 mins with 17 children. Really dis appointment, and the place is sufficient for max 6 children to learn the classes ans swim, I flet I am paying money for fun which I an make them to play at home as well in a water tub
2024年5月11日
Better - East Ham Leisure Centre からの回答
Good evening Zayyan,
I wanted to express my gratitude for taking the time to provide feedback about the swimming lessons.
I am genuinely sorry to hear that your child's experience during the swimming lesson was impacted by the high number of children in the class. Your input is crucial, and I will promptly escalate your concerns to the center manager for a thorough investigation and appropriate action. Your feedback is essential in helping us provide the best possible experience for all our students.
Hope this helps.
Charmaine
Thanks to Alex - swimming teacher at East Ham
I wanted to say a big thank you to Alex at East Ham leisure centre for helping during the transition period to Better.
Thank you for explaining clearly the new swim bands and being the amazing swimming teacher that you are.
The kids always mention how kind you are and how you explain each swimming stroke carefully and give constructive feedback so they can improve.
Thanks Alex! :)
2024年5月6日
自発的なレビュー
Better - East Ham Leisure Centre からの回答
Dear Gladys,
I hope this message finds you well. I wanted to personally thank you for taking the time to share your feedback with us regarding your experience at Newham Leisure Centres. We truly value your opinion and are grateful for your kind words.
We are thrilled to hear that Alex, our team member, was able to provide you with the support and professionalism you deserved during the transition period. Your satisfaction is our top priority and we are constantly striving to improve our services to meet your needs.
Please do not hesitate to reach out to us if you have any further feedback or suggestions. We are always eager to hear from you and look forward to serving you again soon.
Thank you once again for choosing us and we hope to see you soon.
Best regards,
Charmaine
Better - East Ham Leisure Centre からの回答
Hi Pankaj,
Thank you for your review.
We are so pleased that you have rated us 5 stars!!!
Warm Regards
Hazal
Stole my money..
Stole my money..
They took over from Newham leisure centre change the layout of the gym website to there's then shut me out of being able to book sessions, I now have to pay twice in the same month which I won't do so now I have to wait 4 weeks to rejoin without any compensation or refferals to the new gym takeover... I feel Robbed and cheated...
2024年4月1日
自発的なレビュー
Better - East Ham Leisure Centre からの回答
Hi
We are sorry you feel you have been robbed and cheated.
Please call our Customer Service Team if you would like to discuss your membership and payments further, we are available until 9 pm
I hope this will help in resolving any queries you may have.
Kind Regards
Amir
NOTHING HAS CHANGED FROM THE OLD EAST…
NOTHING HAS CHANGED FROM THE OLD EAST HAM GYM, SAME OLD MACHINE, SAME OLD UNCLEANED DOORS, DUSTY MACHINE AND FULL OF SWEAT, DIRTY TOILET. VERY DISSAPOINTED FROM THE NEW MANAGEMENT
2024年4月4日
Better - East Ham Leisure Centre からの回答
Hi Vijaya,
Thank you for your review.
At present Better/GLL have only had the centres in Newham for 12 days. We realise there are areas of improvement which we inherited from the previous operators but we need time to be able to rectify these. Please give us a chance to investigate issues that need to be addressed.
Warm Regards
Hazal
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