Reza at Better Hammersmith did everything to feel welcome in the Centre: explaining the different memberships, advising the best one for our needs, house rules in the Centre, etc. I'm really pleased :... もっと見る
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所在地
所在地を変更Chalk Hill Rd, Shortlands, W6 8DW Hammersmith, GB
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We are so fortunate to have a wealth of incredible instructors at this gym. And all under one roof ! They impact massively on all who attend their sessions.
The Vibe Honestly, everyone is welcome here. It doesn't matter who you are, where you're from, or what your background is—the environment is super inclusive and laid-back. You’ll feel right at home... もっと見る
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Arrived at Hammersmith gym where I have been going for years and the miserable receptionist who doesn't understand that you should smile and greet members, told me my membership was cancelled. I spok... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
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Chalk Hill Rd, Shortlands, W6 8DW, Hammersmith, 英国
4.6
優良
72件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Top Instructors
We are so fortunate to have a wealth of incredible instructors at this gym. And all under one roof ! They impact massively on all who attend their sessions.
2026年9月9日
自発的なレビュー
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
I love it there
2026年9月3日
Better - Hammersmith Fitness and Squash Centre からの回答
Hi Ruky
Thank you for your review.
We are very pleased to see that you are loving your experience at Hammersmith Fitness and Squash Centre, and we hope to see you again soon!
Kind Regards
Amir
Better Hammersmith is excellent
Reza at Better Hammersmith did everything to feel welcome in the Centre: explaining the different memberships, advising the best one for our needs, house rules in the Centre, etc. I'm really pleased :) The Centre looks tidy, clean, professional, a lot of different areas, a lot of classes, even table tennis. I only miss a swimming pool but there is one close by.
2026年8月30日
Better - Hammersmith Fitness and Squash Centre からの回答
Hi Kriszta,
Thank you so much for your lovely review!
We’re delighted to hear that Reza made you feel so welcome and took the time to find the right membership for you.
It’s great to hear you’re enjoying the Hammersmith Fitness and Squash Centre, and all it has to offer.
We really appreciate your kind words and hope you continue to enjoy being part of the Better community! 😊
Warm regards,
Azaria
I recently added the Hammersmith branch…
I recently added the Hammersmith branch to my membership and it has been fantastic!
The instructors Levi & Klaudia are amazing !
I regularly attend their classes; they’re motivational, clearly explain the exercises and have high energy .
Well worth the additional amount each month
2026年8月24日
自発的なレビュー
Better - Hammersmith Fitness and Squash Centre からの回答
Hi there,
Thank you for your fantastic review.
We're delighted to hear that adding Hammersmith Fitness and Squash Centre to your membership has been such a positive experience and that you feel it has been well worth the additional investment.
It's wonderful to know that Levi and Klaudia have made such an impact through their motivational approach, clear instruction, and high-energy classes. We'll be sure to share your kind feedback with them and the wider team.
Thank you for taking the time to recognise their excellent work and for sharing your experience with us.
Warm Regards,
Hazal
Better Hammersmith Fitness and squash Centre.
I have been going to Better Hammersmith Centre, for a number of years and have enjoyed it very much. The staff are super friendly, the gym is clean and well maintained, but most importantly I love the assortment of people that attend, all sizes shapes and ages which makes it a comfortable, non-threatening place to work out at my own pace. They are easily contactable and deal with problems and enquiries quickly and efficiently.
2026年8月10日
自発的なレビュー
Better gym Hammersmith doesn't have…
Better gym Hammersmith doesn't have enough equipment for the ammount of members, making it difficult to get a proper workout in + makes some exercises impossible entirely.
2026年7月7日
Better - Hammersmith Fitness and Squash Centre からの回答
Hi Na
Thank you for your review.
We are sorry to see that you feel this way, and we appreciate your feedback.
If you would like to discuss alternative memberships and facilities that you can have access to, please let us know, and we will be able to assist.
Kind Regards
Amir
So far I am having an amazing…
So far I am having an amazing experience. The place was refurbished and it looks clean and tidy. The reception and the joining process was outstanding. Thank you.
2026年7月1日
Better - Hammersmith Fitness and Squash Centre からの回答
Hi Ms Films
Thank you for your review.
We are pleased to hear that you are having such a positive experience and that you found our refurbished facilities clean and welcoming.
It is also great to know that you found the joining process easy, and we hope to see you again soon!
Kind Regards
Amir
I had an amazing time
I had an amazing time. It’s a clean and friendly gym. I joined Carla’s trampoline class at the Hammersmith branch. Her class has good music and she’s a really good instructor. Had the best time!
2026年6月25日
自発的なレビュー
Better - Hammersmith Fitness and Squash Centre からの回答
Hi Carmen,
Thank you for your fantastic review!
We’re delighted to hear that you had such an amazing time and enjoyed our clean and friendly environment.
It’s great to know that Carla’s trampoline class at our Hammersmith branch made such a positive impression, and we’ll be sure to pass on your kind words to her.
We look forward to welcoming you back again soon!
Warm Regards,
Kaisha
The gym has had a subtle face lift in…
The gym has had a subtle face lift in recent months,but feels great.The place is alot cleaner and womans toilet no longer smell bad they are always clean.Classes are amazing,but big shout out to Levi (body conditioning) amazing classes by her i literally can't miss a session.Another big shout out to the new cleaner she is brilliant.5* all round for a local gym.
2026年4月24日
自発的なレビュー
Better - Hammersmith Fitness and Squash Centre からの回答
Good afternoon
Thanks for your review.
We appreciate you awarding us 5 stars!
It is great to hear that you are enjoying the Hammersmith Fitness and Squash Centre, and we look forward to welcoming you back soon!
Warm Regards
Rachel
The experiencia is excellent
The experiencia is excellent. I signed up for one gym and could use an other one in the are that actually is better for me . The staff are very friendy. The facilites are very good. I am happy i chose better.
2026年4月22日
Better - Hammersmith Fitness and Squash Centre からの回答
Hi Khade
Thank you for your fantastic review.
We are so delighted to hear that you are enjoying your membership
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We are delighted that you chose Better!
Warm Regards
Rachel
Staff are skilled knowledgable…
Staff are skilled knowledgable proffessional and friendly. The facility is great.
2026年4月21日
Better - Hammersmith Fitness and Squash Centre からの回答
Hi Seyoum
Thank you for your fantastic review
We are so delighted to hear that you are enjoying Hammersmith Fitness and Squash Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Rachel
Aqua Aerobics Class
Patricia who took the class was very helpful which I appreciated as this was my first experience at aqua aerobics and I struggled quite a bit
2026年2月25日
Better - Hammersmith Fitness and Squash Centre からの回答
Hi Jacqueline,
Thanks for your review.
We are so happy to hear that you enjoyed your Aqua Aerobics class at Hammersmith Fitness and Squash Centre and that Patricia was so helpful!
Warm Regards
Hazal
The Vibe & Staff
The Vibe
Honestly, everyone is welcome here. It doesn't matter who you are, where you're from, or what your background is—the environment is super inclusive and laid-back. You’ll feel right at home the moment you walk in.The staff are absolute legends.
The Staff aren't just professional; they’re actually friendly and easy to talk to. Whether you need a hand with something or just a bit of encouragement, they really listen and have your back.
2026年2月22日
自発的なレビュー
Better - Hammersmith Fitness and Squash Centre からの回答
Hi Lucia,
Thank you for sharing your review with us!
We’re thrilled to hear that our team has helped you feel welcome and comfortable at Hammersmith Fitness and Squash Centre, and that everyone has contributed to you feeling welcomed.
We're so happy that you're enjoying our inclusive and relaxed environment, as we want everyone to feel like they're part of our Centre's family.
We're delighted to know that our staff have been so professional, approachable, supportive, and genuinely caring.
We're also always happy to listen, as our customers' voices are extremely valuable
Thank you again for your kind words and support, and we look forward to seeing you again soon!
Warm Regards,
Kaisha
Friendly staff & very helpful
2026年2月11日
Better - Hammersmith Fitness and Squash Centre からの回答
Hi Rosy,
Thank you for your incredible review!
We're thrilled to hear that our staff have been so friendly and helpful at our Hammersmith Fitness and Squash Centre.
We can't wait to tell the team and to welcome you back again!
Warm Regards,
Kaisha
Better is a great local gym with good…
Better is a great local gym with good equipment, friendly staff and well kept premises.
2026年2月3日
Better - Hammersmith Fitness and Squash Centre からの回答
Hi Tunde
Thank you for your review.
It is great to see that you are having an all-around great experience at Hammersmith Fitness and Squash Centre, and the staff are creating a wonderful atmosphere!
We hope you reach your health and fitness goals with us.
Kind Regards
Amir
Happy new year to you all!!
Happy new year to you all! I just wanted to thank Hammersmith team instructors for having amazing classes, which make you feel not only fitter but it’s good for your mental health. If you are thinking about joining a gym this is the time!!!
2026年1月23日
自発的なレビュー
Better - Hammersmith Fitness and Squash Centre からの回答
Hello Joshi,
Happy New Year to you also.
Thank you very much for your 5-star review.
We are delighted to know that you are enjoying your fitness classes.
Kind regards
Thank you Hammersmith Team
Thank you so much to all the instructors especially Halina, Monika,Klaudia,Elias,Yusuf, Antje & Jermaine. They take their time to explain and help during classes. I've been able to better my health and improve my wellbeing during my time coming to the gym. Thank you Better Hammersmith Team for all your help.
2026年1月19日
自発的なレビュー
Better - Hammersmith Fitness and Squash Centre からの回答
Hi,
Thank you so much for your kind words!
We’re delighted to hear that the instructors at the Hammersmith Fitness and Squash Centre, especially Halina, Monika, Klaudia, Elias, Yusuf, Antje, and Jermaine, have made such a positive impact on your health and wellbeing.
We’ll be sure to pass on your thanks to the Centre Team.
It’s wonderful to know that their support and dedication have helped you achieve your goals.
Warm Regards,
Kaisha
this gym is clean and has all the…
this gym is clean and has all the equipment needed. The staff members are very kind and always try to help.
2025年11月21日
Better - Hammersmith Fitness and Squash Centre からの回答
Thank you for your great feedback, Mario,
We are happy to hear you enjoy your visits at Hammersmith Fitness and Squash Centre.
Kind Regards
Jermaine’s classes are super organised
Jermaine’s classes are super organised, start on time, and honestly just feel good to be in. He makes everyone feel welcome, no matter your fitness level, and always has easy alternatives if you’re dealing with an injury or can’t do a certain move — without making you feel awkward.
The vibe is friendly, encouraging, and actually fun, which is why I’ve stuck with it longer than any other class. I’m getting stronger, feeling better, and it’s helped me mentally way more than I expected.
If you want a class where you’ll be pushed, supported, and enjoy the process, this is the one.
So a big thank you to Jermaine for the excellent work he does at Better Hammersmith he is very friendly and always willing to help.
2025年11月18日
自発的なレビュー
Better - Hammersmith Fitness and Squash Centre からの回答
Hello Chaz,
Thank you so much for sharing your thoughts and feedback with us. We’re excited to pass this along to Jermaine!
Warm regards!
Beautiful Christmas decorations, lovely gym.
Beautiful Christmas decorations.
Gym is very clean, often quiet from 830am-4pm. It often get busy in the evening after 5pm especially with the school crowd. I wish they could bring back the slot booking system, so you only get it if you have booked (like Everyone Active gyms do it).
Plenty of lockers are available but few of them are permanently used by members and left locked all the time. Toilets and bathrooms get cleaned on a regular basis.
I have been with this gym for over 3 years and definitely recommend it.
2025年11月21日
自発的なレビュー
Better - Hammersmith Fitness and Squash Centre からの回答
Hello Sameer,
Thank you very much for your comments and feedback.
Kind Regards.
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