Reza at Better Hammersmith did everything to feel welcome in the Centre: explaining the different memberships, advising the best one for our needs, house rules in the Centre, etc. I'm really pleased :... もっと見る
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所在地
所在地を変更Chalk Hill Rd, Shortlands, W6 8DW Hammersmith, GB
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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We are so fortunate to have a wealth of incredible instructors at this gym. And all under one roof ! They impact massively on all who attend their sessions.
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The Vibe Honestly, everyone is welcome here. It doesn't matter who you are, where you're from, or what your background is—the environment is super inclusive and laid-back. You’ll feel right at home... もっと見る
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Arrived at Hammersmith gym where I have been going for years and the miserable receptionist who doesn't understand that you should smile and greet members, told me my membership was cancelled. I spok... もっと見る
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企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
連絡先
Chalk Hill Rd, Shortlands, W6 8DW, Hammersmith, 英国
4.6
優良
72件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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Elias is simply the best trainer so…
Elias is simply the best trainer so far, his clases are full of energy and i can see the results training with him. Thank you for always encouraging us to be better and push ourselves!
2025年4月15日
自発的なレビュー
Better - Hammersmith Fitness and Squash Centre からの回答
Hi Esther,
We’re so happy to hear that you’re enjoying the Elias Fitness classes! As a team, we always strive to empower our customers to lead healthier, happier lives, and it’s fantastic to know that these classes are helping you achieve your goals and see results.
Thank you for your support and for sharing such lovely comments with us!
Best wishes,
Sarah H
I really enjoy the classes with Elias
I really enjoy the classes with Elias. Great fun and excellent exercise!!
2025年4月15日
自発的なレビュー
Better - Hammersmith Fitness and Squash Centre からの回答
Hi Claudia,
Thank you so much for your wonderful comments! We’re thrilled to hear that Elias is delivering such a fun and enjoyable class for our customers.
We really appreciate your feedback!
Kind regards,
Sarah H
Better - Hammersmith Fitness and Squash Centre からの回答
Hi Maria
Thank you for your review.
We are very pleased to see you are enjoying your experience at the Hammersmith Fitness and Squash Centre, making use of all the facilities available!
Kind Regards
Amir
For International Women’s Day, Zumba Class
For International Women’s Day a Zumba class was put on with Kat teaching it.
It was energetic and fun!
Great music playlist.
Afterwards the club put out a table with hot and cold drinks and a variety of fruit, cakes and pastries for members to help themselves to.
These events bring members together and provide a sense of community.
Look forward to the next one!
2025年3月7日
自発的なレビュー
Better - Hammersmith Fitness and Squash Centre からの回答
Hi Jennifer,
Thanks for your review.
We are so delighted to hear that you enjoyed spending International Women's day with our team at Hammersmith!
Warm Regards
Hazal
Loved the Women’s Only Zumba class!
I attended the Women’s Only Zumba class with Kat today, which celebrated International Women’s Day. I had so much fun and would definitely love to have more events like this in the future! Kat is always so energetic, cheerful, and inspirational. I’ve been attending her regular classes on Thursdays, and I’ve enjoyed every single one of them.
We also got to enjoy fruits and snacks after the Zumba class, and we had time to mingle, which was very nice. I would love to join similar events in the future!
2025年3月7日
Better - Hammersmith Fitness and Squash Centre からの回答
Hi Janet
Thank you for your review,
We are very happy to hear that you enjoyed the Women’s Only Zumba class and had a great time celebrating International Women’s Day with us. It's great to Kat has created such a positive energy in her classes, and we're thrilled that you’ve been enjoying her Thursday sessions as well!
It’s fantastic to know you appreciated the fruit, snacks, and the chance to chat with the other attendees and had a chance to chat!
We hope to see you soon.
Kind Regards
Amir
⭐️Brilliant Gym & Fantastic Team!⭐️
A great place to train! The facilities are well-maintained, the atmosphere is ALWAYS welcoming, and the classes are always top quality. The staff make all the difference—Elias, Yusuf, Kayleigh, Klaudia & Safaa are especially amazing, always bringing great energy and support. Whether you’re into squash, strength training, or group fitness, this place has everything you need. Highly recommend!
2025年3月4日
Better - Hammersmith Fitness and Squash Centre からの回答
Hi Ebby
Thank you for your review and recommendation.
We are thrilled to hear that you’re enjoying your training experience with us and the staff have been able to create a welcoming atmosphere at the Hammersmith Fitness and Squash Centre.
We appreciate your feedback regarding the centre staff and it's great to see they have been able to support you on your journey with us!
Your feedback has been passed on for the team to view.
Kind Regards
Amir
Great Centre and Staff!
Hammersmith Fitness and Squash Centre is a great gym with excellent facilities and classes. Special shoutout to Yusuf and Elias for their friendly and professional service—they make every visit enjoyable!
2025年2月13日
自発的なレビュー
Better - Hammersmith Fitness and Squash Centre からの回答
Hi Kristin
Thank you for taking the time to leave a review.
It's wonderful to hear that you are making the most of the facilities and classes at the Hammersmith Fitness and Squash Centre, and thank you for recognizing Yusuf and Elias. We are delighted to know they have been able to offer support and deliver a professional service.
We have passed your feedback on to the centre to view!
Kind Regards
Amir
Great induction
I just had a great induction with Yusuf. Having not been in a gym for years I was nervous about using all the equipment but he put me at ease and showed be how everything worked. I am looking forward to trying my routines and gaining confidence and strength. Better Hammersmith is a great neighbourhood gym. Clean, bright and friendly.
2025年2月25日
自発的なレビュー
Better - Hammersmith Fitness and Squash Centre からの回答
Hi THE PROGRAMER,
Thank you so much for your kind words!
We're thrilled to hear that your induction with Yusuf went so well and that you're feeling more confident using the equipment. It's great that you’re excited to start your routines and build strength! We’re proud of the friendly, welcoming environment here at Better Hammersmith, and it’s wonderful to know that you’re enjoying the gym and the neighbourhood. We can’t wait to see your progress!
Kind regards,
Charmaine
Great gym with good facilities
Great gym with good facilities. Special mention to Yusuf who always goes out of his way to help and his classes are fab. Can't recommend this gym more!
2025年2月20日
自発的なレビュー
Better - Hammersmith Fitness and Squash Centre からの回答
Hi Eleanor,
Thank you so much for your kind words!
We're thrilled to hear you're enjoying the gym and our facilities. Yusuf will be so happy to know you appreciate his efforts and classes. We truly appreciate your recommendation, and we're grateful to have you as part of our gym community! Keep up the great work! 💪😊
Kind regards,
Charmaine
Better - Hammersmith Fitness and Squash Centre からの回答
Hi Josefina,
Thanks for your review.
We are so happy to hear that the Strength Training class at Hammersmith is great!
Warm Regards
Hazal
Massive improvement since new manager…
Massive improvement since new manager arrived.Staff attitude improved,cleaning regime is very good.
2025年2月14日
自発的なレビュー
Better - Hammersmith Fitness and Squash Centre からの回答
Hi David,
Thank you for your positive feedback.
We're delighted to hear that you’ve noticed the improvements since the new manager took over. We’re committed to providing excellent service, and it’s great to know that the staff attitude and cleaning standards have made a difference for you. Your support means a lot to us, and we look forward to continuing to exceed your expectations!
Kind regards,
Charmaine
Lovely welcoming gym staff
Lovely welcoming gym staff. The gym always has good access to machines & weights areas.
2025年2月18日
自発的なレビュー
Better - Hammersmith Fitness and Squash Centre からの回答
Hi Nina
Thank you for your review.
It is great to see you are having a lovely experience at the Hammersmith Fitness and Squash Centre and the staff have been able to create a welcoming atmosphere for you and your fellow members.
We hope this continues and thank you for choosing Better.
Kind Regards
Amir
Perfect gym
Clean gym environment with welcoming staff made very a enjoyable gym session!
2025年2月11日
自発的なレビュー
Better - Hammersmith Fitness and Squash Centre からの回答
Hi James,
Thanks for your review.
We are so pleased to hear you are enjoying Hammersmith Fitness and Squash Centre!
Warm Regards
Hazal
The gym has a new manager and Nas has…
The gym has a new manager and Nas has made such a huge difference in the few weeks that she has been there. The new showers are brilliant and the place is a lot cleaner. You can see the effort going into the floor in the men's changing room. I've been a member for most of the last 20 years with a break during Covid and it's the best that it's ever been. There are more changes planned so watch this space. A bargain price wise.
2025年2月10日
自発的なレビュー
Better - Hammersmith Fitness and Squash Centre からの回答
Good Evening Paul,
We appreciate your review.
It’s wonderful to know that you are enjoying the excellent facilities at the Hammersmith Fitness & Squash Centre. We are also pleased to learn that you have observed improvements in the cleaning routine, particularly regarding the men's changing room floors. We look forward to your continued enjoyment of the positive changes being implemented throughout the centre in the upcoming months.
Thank you for your kind feedback.
Warm regards,
Charmaine
I used to attend this gym in 2023 and I…
I used to attend this gym in 2023 and I liked it. I have now joined back January 2025 and I can see so much more improve improvement starting with the cleanliness. I feel like the gym is kept to a great standard of Cleanliness, I feel like the blue antibacterial wipes should be checked to see if they need restocking As a few times, I have gone to get some to wipe down a machine and there wasn’t any. On many occasions, I have come into the changing rooms and there’s somebody cleaning and mopping the floor. The staff are very approachable, friendly and helpful and the new general manager is very nice. You can tell that she really cares about her role at Better gym. I feel like this gym has a good verity of equipment and I like the classes. I Do however feel like there should be a dedicated room for some of the classes as sometimes it can interfere with a PT session if you need to use the track. Overall, I am happy and I would recommend this Gym to anybody. It would be nice if they had a swimming pool here with sauna and steam (maybe in the future)
2025年2月10日
自発的なレビュー
Better - Hammersmith Fitness and Squash Centre からの回答
Good Evening Katherine,
Thank you for sharing your feedback.
We are thrilled to learn that you are enjoying your membership at the Hammersmith Fitness & Squash Centre. It’s wonderful to hear that you have experienced a significant change since rejoining. We take great pride in our Customer Service excellence and the upkeep of our facilities, so it’s gratifying to know that you have received this level of service during your visits. We are also pleased to hear that you had a positive interaction with the centre manager, who was friendly and demonstrated pride in her centre.
We look forward to your continued enjoyment of the excellent facilities at the Hammersmith Fitness & Squash Centre.
Warm regards,
Charmaine
Men’s showers - appalling
Joined last week. Cancelled my membership today.
The men’s showers are appalling and need maintenance.
Of all the showers only 3 are working.
One has only cold water, another not working, the other stays on for 3 seconds and not enough water comes out to be able to shower and the other has the start button hanging off the wall by the wire.
Yesterday I went to shower and the first shower had no soap in it. Notified the manager and she said she’d get it topped up.
Clearly didn’t happen, as at 2pm today after a cardio workout I went to shower and the same shower had no soap. Then tried the next one, no soap, and the third and final shower, no soap.
So out of the 3 working showers, none had soap in them!
They clearly don’t pay any attention to the facilities or maintain them.
2025年1月8日
Better - Hammersmith Fitness and Squash Centre からの回答
Hi Danny
Thank you for your review.
We are very sorry to hear about your experience at the Hammersmith Fitness and Squash Centre, which led to the cancellation of your membership.
Please note that shower gel and shampoo are not provided, but you are welcome to bring your own to use at the centre.
Kind Regards
Amir
You don't have enough tools
You don't have enough tools , machines and equipment, and most of the movements of the body parts are without machines, for example: movements of the forearm, back of the arm, shoulder, chest
2024年10月30日
Better - Hammersmith Fitness and Squash Centre からの回答
Hi Sayed,
Thanks for your review.
We appreciate your feedback and have passed this to the centre.
Warm Regards
Hazal
Not worth more than 3 stars
Not worth more than 3 stars in my opinion for £29 a month. Loads of cardio machines but not enough stair masters or leg press machines etc. basically anything on the ground floor where the reception is, there is not enough of and you have to wait your turn which can be a pain most days
2024年10月18日
Better - Hammersmith Fitness and Squash Centre からの回答
Hi San,
Thanks for your review.
We appreciate you taking the time to provide us with this valuable feedback and have passed your comments to the centre.
Warm Regards
Hazal
Just to be back in the gym was a great…
Just to be back in the gym was a great experience .I am enjoying it all the way .
2024年8月26日
Better - Hammersmith Fitness and Squash Centre からの回答
Hi Hussein,
Thanks for your review.
It is so great to hear that you are enjoying being back in the gym at Hammersmith!
Keep up the good work!
Warm Regards
Hazal
Hip abductor …
I had a good experience of using the hip abductor in the Hammersmith council gym to strengthen my muscles around my hip because in future I will need a hip replacement of my left hip and need to be recommended for an MRI scan and put on the NHS waiting list for a hip replacement
2024年8月23日
Better - Hammersmith Fitness and Squash Centre からの回答
Hi Carol,
Thanks for your review.
We are pleased that from working out at our Hammersmith centre you are feeling the health benefits.
Keep up the great work!
Warm Regards
Hazal
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