The reception and all staff members are extremely supportive and kind. As a new member I'm enjoying the gym which is very light and spacious with a wide range of equipment. I've tried Onyeka's Zumba... もっと見る
企業が回答しました
所在地
所在地を変更Highbury Crescent, N5 1RR London, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The staff at Highbury are amazing always make you feel welcome and always there to help. I was very impress when I saw them doing deep cleaning the Sauna area last night. Last week I went to Isli... もっと見る
企業が回答しました
Shoes have to be taken off before going into the changing room. But no space to take them off so people pile up in the entrance area. Cover teachers for the kids swimming were so disinterested in maki... もっと見る
企業が回答しました
I would like to thank the staff @Highbury Leisure Centre. They are always helpful and cheerful. Especially the young lady named Katy. I have a serious lung condition and whenever they see me using my... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
連絡先
Highbury Crescent, N5 1RR, London, 英国
4.3
優良
91件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Gym is good… changing rooms.. disgusting
Gym is really good for the price, has lots of equipment and doesn’t get too busy which is nice. However the changing rooms were disgusting. The floor was filthy and the showers had clumps of hair on the floor. The floor clearly isn’t cleaned regularly, people bring push chairs, outside shoes and walk around making it very difficult to shower or get changed without walking through dirt.
2023年10月2日
Better - Highbury Leisure Centre からの回答
Good Evening Elle,
Thank you for your review.
We are very happy to hear that you are enjoying your membership at the Highbury leisure centre. However, We are very disappointed to hear that the changing area's were not up to a decent standard due to the high usage. I will escalate your concerns for the immediate attention of the centre manager so he can look into this and arrange a deep clean if required.
Hope this helps.
Kind regards,
Charmaine
Better - Highbury Leisure Centre からの回答
Good Afternoon Miran,
Thank you for your review.
We are very happy to hear that you are enjoying your membership at the Highbury leisure centre. We hope you continue to enjoy your membership at this centre and the great activities they have on offer.
Kind regards,
Charmaine
Great, but better cleaning needed please.
I’ve only visited one of the centres so far. It’s very nice, easy to access and well equipped. Sadly, the swimming pool changing rooms were very dirty and smelled bad and some of the floors were quite grubby too.
2023年9月8日
Better - Highbury Leisure Centre からの回答
Good Afternoon Tara,
Thank you for your review.
We are really happy to hear that you are enjoying your membership at the Highbury leisure centre and the Gym is well equipped. We are disappointed to hear that the changing rooms and floors were dirty when you attended. I will pass your feedback for the attention of the centre manager so these areas can be checked and deep cleaned if required. Through feedback we can identify the areas we could improve on and provide a better service.
Hope this helps.
Kind regards,
Charmaine
Just joined
I've been a member for two weeks and the experience is OK. The door that you must provide a scan to get in for by the sauna doesnt work the vast majority of the time, so you have to wait for another member to let you in, which sometimes doesnt happen. I've spoken to other members and they all face this issue. Another morning the sauna was just not on with no reason why. Changing rooms are quite grubby.
2023年8月14日
Better - Highbury Leisure Centre からの回答
Hi Steven,
Thank you for your review.
We are sorry to hear that you have been experiencing issues with the sauna and the changing rooms and will pass this feedback onto the centre team to investigate and address.
Warm Regards
Hazal
Better - Highbury Leisure Centre からの回答
Good Morning Flavia,
Thank you for your lovely review.
We are delighted to hear that the Highbury leisure centre is clean and well maintained and the staff are friendly and welcoming. We hope you continue to enjoy the Highbury leisure centre going forward.
Kind regards,
Charmaine
The centre must be clean.
Hi,in terms of the mashin bit improved, but still there is no specific calf mashin to trained your calf and there is no some one to keep clean the centre .
2023年6月27日
Better - Highbury Leisure Centre からの回答
Hi Diako,
Thank you for your feedback. We're glad to hear that there have been improvements in the machine area. We'll take note of this suggestion for future equipment updates.
Regarding cleanliness, we apologise if you've noticed any lapses in this area. Maintaining a clean and hygienic environment is a top priority for us. We'll address this issue promptly and ensure that the center is kept clean and tidy at all times.
Your input is valuable to us as we strive to enhance our facilities and services. Thank you for being a part of our center, and we appreciate your support.
Kind regards,
Ivy
I would like to say huge thank you to…
I would like to say huge thank you to amazing customer service which I received from Iulia. She was so kind and helpful, I am just speechless ,for long time I didn’t have such amazing experience.
I hope all managers will appreciate to have such astonishing staff.
2023年6月27日
自発的なレビュー
Better - Highbury Leisure Centre からの回答
Good Evening,
Thank you for your amazing review.
We are really happy to hear that Iulia provided you with a great Customer Experience when you contacted us for support recently. I will ensure to pass on your lovely feedback for Iulia's attention and our managers. We hope you are now able to continue with your health & fitness with no further infringements.
Kind regards,
Charmaine
Very little equipment (weights section…
Very little equipment (weights section and weight machines).
2023年6月20日
Better - Highbury Leisure Centre からの回答
Good Afternoon Dharani,
Thank you for your review.
I am very sorry to hear that the Highbury leisure centre has limited equipment in the weights section. I will escalate your feedback for the attention of the centre manager at the centre so this can be looked into.
Hope this helps.
Kind regards,
Charmaine
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。