I am a long term user (swimming) and very satisfied (I go off- peak). The pool is clean and clear virtually all of the time. The ground floor changing room/showers need more regular cleaning though... もっと見る
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所在地
所在地を変更1 Norman Street, EC1V 3AA Islington, GB
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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The Pilates class on Sunday 6th April was covered by a woman called Tawa, whom Katy frequently uses for cover. Her classes are neither safe nor effective, indeed some of the coaching “tips” she gives... もっと見る
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My children absolutely love swimming here, they have learnt the most amazing swimming skills here, the staff are absolutely amazing and always make us feel welcome and happy. The free swimming lessons... もっと見る
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I was lucky enough to get my daughter booked onto the free swimming lessons that are offered in partnership with Islington Council, during school holidays. It has been a God send for my daughter, hel... もっと見る
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企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
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1 Norman Street, EC1V 3AA, Islington, 英国
4.4
優良
132件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
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Bathroom stalls
There is not much toilet paper, and the light is not functioning.
Dirty toilets since two weeks
2026年2月19日
Better - Ironmonger Row Baths からの回答
Hi,
Thank you for sharing your feedback. We are truly sorry to hear of your experience at Ironmonger Row Baths.
We have passed on your feedback to the centre so they can look at improving.
Kind regards,
Hazal
Ms Star
Hi
Your website is totally puzzle who someone not regularly online users. Suppose to be easy to get login or add a child membership in one under your account. Too much website for book, for membership for login. You have to jump one to others especially if you have same email addresses for all your children and you. .. Totally messy. !!?? To login..
Also Ironmanger needs more stuff , they are tired to talk about given an information .Also Ironmonger Better needs hygiene in swimming pools and bathrooms especially changing rooms, old ages . Pools water is very cold even in winter.They needed healthy checks by inspector then renovations.I have been few Better pools in Islington, this is the worst , it’s impossible to compare with the others . We are all sick and have a cough after cold swimming pools and freezing bathroom . Thanks Better .
2026年2月15日
Better - Ironmonger Row Baths からの回答
Hello Star,
Thank you for taking the time to provide such detailed feedback.
I’m sorry to hear that you found our website confusing, especially when trying to manage bookings and memberships for your children.
I have passed your concerns about the cleanliness and hygiene at Ironmonger Row Baths to the centre manager for their attention and review.
Kind regards
Jasmine
Wendy' s teaching
Wendy gave me the most fantastic swimming lesson in the over 60's swim class
She really was brilliant both to myself and my husband
Now feel so much more confident trying freestyle ....
Very patient and calm
I can't recommend the baths enough...
The man there (think his name started with R!) was also very patient with the swimmers and very nice to have around
2026年2月13日
自発的なレビュー
Better - Ironmonger Row Baths からの回答
Hi Jane
Thank you for your review
We are very pleased to see that Wendy is providing fantastic swimming lessons, engaging with you and your husband, which has led to your increased confidence.
It is also great to see that another team member has been able to add to the great atmosphere, and we will be sure to pass your feedback on!
Kind Regards
Amir
Clean pool and easy to use service
2026年1月22日
Better - Ironmonger Row Baths からの回答
Hi Chris,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying our facility at Ironmonger Leisure centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
Great staff. Give them a better reception desk!
Great staff, very helpful and knowledgeable.
The reception staff have a poky little temporary desk to sit at. It gives a strange impression for me as a first time user
You have this beautiful building and an impressive view of the pool at the entrance, spoiled by a makeshift desk which looks like it cost £20 from B&Q. Your great staff deserve something better!
2026年2月2日
自発的なレビュー
Better - Ironmonger Row Baths からの回答
Hello
Thank you for your comments and feedback.
We are happy to know, that you found our staff to be very knowledgeable and helpful, at The Ironmonger Row Bath.
I have passed on you feedback to the centre manager to review.
Kind regards
Thanks to Holly
Thanks to Holly, one of the trainers, my son finally had his swimming space even he is SEN! Helpful, nice and lovely Holly, you are the dreamed worker for every employer! But also whole the swimming team is very good and experienced. Well done, guys!
2026年1月7日
自発的なレビュー
Better - Ironmonger Row Baths からの回答
Hi Petya
Thank you for your review.
It is great to see that Holly has been able to assist with your son's swimming lessons and to know your son is enjoying the lessons.
We will be sure to pass your feedback on to the team to review!
Kind Regards
Amir
Yoga class in the evening is amazing
Yoga class in the evening is amazing. Very helpful and thoughtful instructor.
Sadly, the toilets were not well-serviced and the women’s loos didn’t have any paper.
2026年1月6日
Better - Ironmonger Row Baths からの回答
Hello Em,
Thank you for your 5-star rating.
We are delighted to know that you are enjoying the Yoga class.
Kind regards.
The receptionist Umma has excellent…
The receptionist Umma has excellent costumer service skills. She is able to sort out your issues in due course!
Thanks,
Tefta
2025年11月13日
自発的なレビュー
Better - Ironmonger Row Baths からの回答
Hello Tefta,
Thank you for your comments and feedback.
Warm regards
Don't come to this pool
Don't come to this pool. It used to be great and for the past 3 years I've been coming here, but now? They keep renting the pool at peak hours and the amount of times I've been kicked out of the pool for clubs hiring it, or because they're doing classes and close 3 lanes and leave people from swimming extremely slow to quite fast, altogether. It's just not worth the money, nor the time. I will definitely stop coming and would not recommend.
2025年10月20日
自発的なレビュー
Better - Ironmonger Row Baths からの回答
Hi Nicole
Thank you for your review.
We are very sorry to hear about your experience at Ironmonger Row and appreciate your feedback.
We have passed your feedback on to the General Manager to review, and we hope this will assist in improving the expereince for other members.
Kind Regards
Amir
The swim teachers at ironmonger row…
The swim teachers at ironmonger row have been fantastic teaching both my children (14 and &) from the very beginning of their learning journey in the pool. A particular mention to to Wendy,Bobbie and Lydia who have shown patience and enthusiasm throughout. Overall brilliant people doing a wonderful job.
2025年10月10日
自発的なレビュー
Better - Ironmonger Row Baths からの回答
Hi Tommy
Thank you for your review.
We are very pleased to hear your children have enjoyed learning to swim with us, and Wendy, Bobbie, and Lydia have been able to provide great lessons
We really appreciate your feedback, and we will be sure to pass this on to the team at Ironmonger Row!
Kind Regards
Amir
Called this morning to ask if stopped…
Called this morning to ask if stopped by I could see the spa facilities as I wanted to book in for my partners birthday. I was told absolutely. I came in and was told I could not see the facilities. I certainly appreciate there may be sensitive areas but they weren’t willing to show me any of the facilities nor did they offer any customer service like welcoming me or even chatting about what was available. I’ve had plenty of gym and swimming area tours when you join a gym so I’m not sure how this is any different. I just wanted to make sure the facility was nice enough for a birthday present.
2025年10月15日
自発的なレビュー
Better - Ironmonger Row Baths からの回答
Hello Rachel.
Thank you for taking the time to share your feedback. We're truly sorry to hear about your recent experience at Ironmonger Row Baths.
We understand how important it is to feel welcomed and informed, especially when you're considering a visit for a special occasion like your partner’s birthday.
It’s disappointing to hear that you weren’t able to view the spa facilities and that the customer service fell short of expectations.
We sincerely apologise for any confusion or inconvenience caused.
While we do have policies in place to protect the privacy and comfort of our spa guests, we absolutely should have communicated this more clearly and offered alternative ways to help you explore what we offer—such as brochures, photos, or a detailed explanation of the facilities.
Your feedback has been shared with the team at Ironmonger Row Baths so we can improve how we support and welcome our visitors.
We’d love the opportunity to make this right and help you plan a memorable experience. If you're still considering a booking, please feel free to reach out directly and we’ll do our best to assist you.
Kind regards
The receptionist the old lady not very…
The receptionist the old lady not very polite and she is not good at the job
2025年9月28日
Better - Ironmonger Row Baths からの回答
Hi Ali
Thank you for your review.
We are sorry to see you feel this way, and we have passed your feedback on to the General Manager at Ironmonger Row Baths to review.
Kind Regards
Amir
The women’s changing room has a very…
The women’s changing room has a very unpleasant odor. It smells strongly of urine, and both my daughter and I felt unwell after her swimming lesson.
2025年9月25日
Better - Ironmonger Row Baths からの回答
Hi Customer
Thank you for your review.
We are very sorry to hear about your recent experience at the Ironmonger Row Baths, and your feedback has been passed on to the centre staff to review.
We hope this will help improve your and your daughters' experience with us.
Kind Regards
Amir
They kept overcharging me
They kept overcharging me, and I am not sure if the discount is worth it at the end of the day.
2025年10月1日
Better - Ironmonger Row Baths からの回答
Hi Titlola
Thank you for your review.
We apologise for any inconvenience caused by the change in membership.
Upon looking at your membership, I can see the correct membership has been activated, and a credit has been applied to your account.
Kind Regards.
Amir
Umma (on reception) is always kind and…
Umma (on reception) is always kind and welcoming, and today took time to do on her computer what I could not achieve on my phone, with same info. She even went into her break time to do it. And help me work through the different memberships that might be right for me. A superstar… other swimmers were patient behind me and the pool was peaceful and almost empty. Thank you Umma!
2025年9月30日
自発的なレビュー
Better - Ironmonger Row Baths からの回答
Hello Lulu,
Thank you very much for your comments and feedback.
I will pass on your comments to Umma
Kind Regards
Great gym
Great gym, fair pricing without contract faff, never crowded, staff are friendly.
2025年9月3日
Better - Ironmonger Row Baths からの回答
Hi Matthew,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying our facility in Ironmonger Row Baths.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
Umma was so helpful on reception .I am…
Umma was so helpful on reception .I am not so great at doing certain things on my mobile.
Umma helped me through completing my membership, without making me feel silly for not being able to do it myself.
Hopefully she will stay in her job as she is a credit to your company .
2025年6月25日
自発的なレビュー
Better - Ironmonger Row Baths からの回答
Hi Elizabeth
Thank you for your review.
We are delighted to hear that Umma was able to support you so well at reception. It's great to know she made the process smooth and made you feel comfortable.
We'll be sure to pass along your lovely feedback to her, and we hope to welcome you back again soon!
Kind Regards
Amir
Good gym, poor showers
The gym is very good and well equipped but the changing rooms and especially the showers aren't great. I understand the need for push taps but the period between pushes is ridiculously short meaning you basically have to shower with one hand holding the tap in and the water pressure isn't great either
2025年6月4日
Better - Ironmonger Row Baths からの回答
Hi Roger,
Thank you for taking the time to share your feedback. We're really glad to hear you’re enjoying the gym and the equipment at the Ironmoger Row Baths—we work hard to keep it well maintained for our members.
We also appreciate your honest comments about the changing rooms and showers. We're sorry to hear the experience hasn’t met your expectations. Your point about the push taps and water pressure is well taken, and we’ll be reviewing this with our facilities team to see what improvements can be made.
If you have any more suggestions or concerns, please don’t hesitate to reach out—we value your input and want to make your visits as comfortable as possible.
Kind regards,
Charmaine
Stunning place to swim and do fitness
Stunning place to swim and do fitness. I am very pleased by the way how the place is taking care of. Very clean and feel safe environment to enjoy fitness activities!
2025年6月4日
Better - Ironmonger Row Baths からの回答
Hello Assya,
We truly appreciate your fantastic feedback!
It’s wonderful to learn that you had a great time swimming and exercising with us. Ensuring a clean and safe environment is our highest priority, and we’re glad to hear it enhanced your experience. We can’t wait to have you back for more fitness enjoyment soon!
Kind regards,
Charmaine
Exceptional Swimming Team
My grandchild was so
nervous about going swimming lessons because he couldn’t swim and was scared of the water until he met the Lead swimming teacher, Wendy who was amazing. She made him feel relaxed, welcoming, preparing him by explaining what to expect, taking time to allow him to respond when ready. She was patient, calm, clear, humorous and gave short, clear instructions making sure he was happy and able to follow every instruction. He covered a variety of techniques, skills and was swimming well during the lesson and in the next lesson.
Wendy asked one of her team, Reewa, swimming teacher to take over, she was brilliant, she taught him further different swimming styles and breathing techniques, he was good and very happy, he enjoyed his lesson.
I have made friends, family, colleagues aware of the excellent swimming team at Ironmonger and anyone can join, young to elderly. Wendy and Reewa are exceptional, going above and beyond to help children swim and making it fun for them. Wendy and Reewa, you couldn’t get any one as great as them and the team.
2025年6月2日
Better - Ironmonger Row Baths からの回答
Good Afternoon Lavinia,
Thank you for your feedback.
We are delighted to learn that the staff at Ironmonger Row Bath provided you and your son with a warm and supportive experience.
Kind Regards
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