I am a long term user (swimming) and very satisfied (I go off- peak). The pool is clean and clear virtually all of the time. The ground floor changing room/showers need more regular cleaning though... もっと見る
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所在地
所在地を変更1 Norman Street, EC1V 3AA Islington, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The Pilates class on Sunday 6th April was covered by a woman called Tawa, whom Katy frequently uses for cover. Her classes are neither safe nor effective, indeed some of the coaching “tips” she gives... もっと見る
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My children absolutely love swimming here, they have learnt the most amazing swimming skills here, the staff are absolutely amazing and always make us feel welcome and happy. The free swimming lessons... もっと見る
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I was lucky enough to get my daughter booked onto the free swimming lessons that are offered in partnership with Islington Council, during school holidays. It has been a God send for my daughter, hel... もっと見る
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企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
連絡先
1 Norman Street, EC1V 3AA, Islington, 英国
4.4
優良
132件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
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Exceptional service
Staff member Umma has repeatedly been incredibly helpful at the IRB branch.
Helping both me and my daughter with sorting out our gym memberships, phone app and access.
Umma was polite, professional, and always friendly throughout the process.
Most importantly, she resolved our issue quickly and efficiently.
I have dated today as the positive experience for the review as this was the most recent. Their have been many positive experiences!
Sincerely excellent service.
Thank you, Umma!
2025年5月27日
自発的なレビュー
Better - Ironmonger Row Baths からの回答
Hi Theo,
Thanks for your review.
We are so pleased to hear of the exceptional Customer Service from Umma at Ironmonger Row Baths.
Customers and Communities are at our heart and we are delighted that this has been your experience with us.
Warm Regards
Hazal
DREADFUL RECEPTIONIST AND MANAGER
Upset Iron monger stopped free ladies mornings.
I came last week to spa and the manager of iron monger a very unpleasant lady dark hair came told me I can no longer access the spa due to some technical issues . A Pakistani girl who is receptionist very miserable and arrogant called her manager when I grew upset because I was I could no longer access the spa without paying £50 which is crazy. They refused access to me very unpleasant and rude.
2025年5月20日
自発的なレビュー
Better - Ironmonger Row Baths からの回答
Hi VH,
Thanks for your review.
We have spoken to the centre who have confirmed that due to an error on our systems, some customers were getting free access to our Women's only sessions.
This was flagged and rectified which is why a charge is now applicable.
The centre confirmed they refunded your last session as a goodwill gesture, but going forward if you do wish to attend these sessions you will need to pay or upgrade your membership to one that includes spa access.
Warm Regards
Hazal
Umma the receptionist is a credit to…
Umma the receptionist is a credit to the centre, she is always so welcoming and also helps sort out any issues with such care and attention.
2025年5月23日
自発的なレビュー
Better - Ironmonger Row Baths からの回答
Hi Ana,
Thank you so much for your kind words!
We’re thrilled to hear that Umma made such a positive impression when you attended the Ironmonger Row Baths recently. She truly is an asset to our team, and we’ll be sure to pass along your lovely feedback to her. We’re glad she was able to support you with such care and attention — it’s exactly the experience we aim to provide.
We look forward to welcoming you again soon!
Kind regards,
Charmaine
Spa Experience
Visited the Spa on Wednesday and all I can say is WOW.
We had two hours to use the facilities, there are different saunas and steam rooms, tropical showers, plunge pool and a relaxation area.
I also had a 45 minute massage which was unreal. The staff were amazing and made us feel so comfortable throughout our visit
To top it off, the entire spa was spotless. From each feature within the spa to the showers and changing areas.
Can’t wait to come back. Thank you!
2025年5月21日
Better - Ironmonger Row Baths からの回答
Hi Ella,
Thank you so much for your wonderful review!
We're absolutely delighted to hear that you had such a positive experience during your visit to the Old Street Spa. It’s great to know you enjoyed the variety of facilities and that your massage left such a lasting impression. Our team works hard to create a relaxing and spotless environment for our guests, so your kind words truly mean a lot. We can’t wait to welcome you back for another rejuvenating experience soon!
Warm regards,
Charmaine
Spa Experience
Recently visited for a girlie relaxation day.
The Spa was spotless and had a variety of steam and sauna rooms, plunge pool, relaxation area and not forgetting pur favourite part the tropical showers!
We also had a 45 min relaxation massage which was amazing!
Will 100% be back again soon!
2025年5月21日
自発的なレビュー
Better - Ironmonger Row Baths からの回答
Hi Alexis
Thank you for your review.
Thank you so much for your lovely review
We’re thrilled to hear that you and your friends enjoyed your girlie relaxation day with us. It’s great to know you loved the spa facilities, especially the tropical showers! And we’re so happy your relaxation massage was amazing.
We can’t wait to welcome you all back again soon for another wonderful day of relaxation.
Kind Regards
Amir
Swimming class 4- 5 year olds
My 4 year has been having weekly swimming lessons in the training pool with Wendy and her team for over a year now and her progress has been brilliant. Her confidence has improved and she's now able to go under water and swim with support. The staff are great and patient, especially Holly. The instructors get in the water with the kids but push them to try things out of their comfort zone and have fun at the same time. I also appreciate the discipline of the class which creates a serious, yet fun, and safe environment.
2025年5月23日
自発的なレビュー
Better - Ironmonger Row Baths からの回答
Hi Jessica,
I hope this message finds you well!
Thank you so much for your thoughtful and encouraging words! We are absolutely thrilled to hear about your daughter's remarkable progress and the growing confidence she is developing in the water. It truly warms our hearts to see her flourish.
Our team, including Wendy, Holly, and the rest of our dedicated instructors, invests a great deal of time and effort into creating a nurturing and engaging environment for all our young learners. We believe that swimming should be a joyous experience, and we strive to ensure that every child feels supported as they explore their abilities.
We particularly appreciate your recognition of the balance we work hard to maintain. It's vital for us to encourage children to challenge themselves while ensuring that every lesson is conducted in a safe, structured, and enjoyable manner. We understand that each child progresses at their own pace, and we take pride in tailoring our approach to fit their individual needs.
Thank you once again for your continued support and trust in our program. We are excited to see even more progress in the weeks ahead and look forward to celebrating your daughter’s achievements together!
Warm regards,
Charmaine
High praise…
Both of my children learned to swim here. Firstly in Wendy’s foundation class, then with Bobbi and Lisa working through the different development levels. Excellent teachers who make learning fun whilst challenging the children to improve their swimming skills. My daughter continues to work towards the academy level and loves her weekly class with Bobbi and Lisa. Highly recommend!
2025年5月22日
自発的なレビュー
Better - Ironmonger Row Baths からの回答
Hi D
Thank you for your review and recommendation.
We are thrilled to hear that both of your children have had such a positive experience learning to swim with us.
It is fantastic to know that the Instructors are making a real impact. We’re especially pleased to hear your daughter is progressing towards academy level and still enjoying her weekly classes.
We hope your children continue to enjoy the lessons and reach the level of skills and confidence they desire!
Kind Regards
Amir
Full Membership Treat
Love using Spa Experience at Better in Ironmonger Row. Staff are so helpful and welcoming and I like the products on sale if needed
Would recommend friends and family to use it
2025年5月21日
Better - Ironmonger Row Baths からの回答
Hi Patricia,
Thank you so much for your lovely review!
We’re thrilled to hear you enjoy your Spa Experience with us at Better in Ironmonger Row. Our team always aims to be helpful and welcoming, and we’re glad that comes through. We’re also happy to hear that you like our product selection that we offer for purchase! Your recommendation means a lot to us, and we look forward to welcoming your friends and family soon.
Kind regards,
Charmaine
It was amazing!!the teachers were…
It was amazing!!the teachers were amazing very caring and made my son fill at ease and confident on his first day
2025年5月13日
Better - Ironmonger Row Baths からの回答
Dear Selmy,
I hope this message finds you well! I want to extend my heartfelt gratitude for your wonderful feedback regarding your son's first day with us at the Ironmonger Row Baths. It truly warms our hearts to know that our teachers were able to create a welcoming and nurturing atmosphere, helping your son feel both comfortable and confident as he embarked on this new journey.
At our centres, we strive to foster a caring community where every child feels supported and valued. Hearing that we were successful in achieving this for your son means the world to us.
We are genuinely excited about the many adventures and learning experiences that lie ahead. Thank you once again for your kind words, and we look forward to sharing many more amazing days with your family!
Warm regards,
Charmaine
Micheal is a great instructor
Micheal is a great instructor. He pays attention to detail always checks your technique. The music is fantastic. He is a cheeky but very approachable man.
I would highly recommend
2025年5月20日
自発的なレビュー
Better - Ironmonger Row Baths からの回答
Hi Davina,
Thank you so much for your kind words!
We're thrilled to hear that you enjoyed your experience with Michael at the Ironmonger Row Baths. His attention to detail and supportive approach really make a difference, and we're glad you appreciated his energy (and cheeky charm!). We're also happy the music helped keep the vibe high. Looking forward to seeing you again soon!
Kind regards,
Charmaine
I love iron monger
I love iron monger. They have been patient and supportive with teaching my daughters over that last few years. Today I found out my daughter in now in the big pool and she couldn’t be more happier. Thank you Wendy for believing in her and the rest of the team!
2025年5月19日
自発的なレビュー
Better - Ironmonger Row Baths からの回答
Hi Kenesha,
Thank you so much for your kind words!
We’re thrilled to hear how happy your daughter is and proud of the progress she’s made. Wendy and the entire team truly enjoy supporting and encouraging every swimmer’s journey. We’re honoured to be part of your family’s swimming experience and look forward to many more milestones ahead!
Kind regards,
Charmaine
Hi there we were at the swimming pool…
Hi there we were at the swimming pool with my 2 kids as my son had been doing classes for the last 3 years and my daughter 1 year, I spoke to Wendy what’s happening why all the other kids are moving to the big swimming pool and he is still in the small one. She was doing all faces and ignoring and she was not helping my kids at all. I think this is unacceptable
2025年5月19日
自発的なレビュー
Better - Ironmonger Row Baths からの回答
Hi Blerim,
Thank you for taking the time to share your experience with us.
We greatly appreciate your feedback, though we’re truly sorry to hear that both you and your children did not feel adequately supported during your recent visit. This is certainly not the level of service we strive to provide, and we want you to know that we take your concerns very seriously.
We understand how vital it is for every child to feel encouraged and treated fairly, particularly in a setting designed to nurture their skills and confidence, such as swimming classes. It can be disheartening for children when they feel overlooked, and we regret that this was your family's experience.
Your family's commitment to our program over the years has not gone unnoticed, and we genuinely value your loyalty. To ensure your children receive the positive and rewarding experience they deserve, we would love the opportunity to discuss this matter further. We are committed to making the necessary improvements and would welcome any additional feedback or suggestions you may have.
Thank you once again for reaching out to us. We look forward to working together to create a better experience for your children and all our participants.
Best regards,
Charmaine
My two-year old started her swimming…
My two-year old started her swimming class at Ironmonger Row Baths since this May. She loves the classes, especially the teacher Lisa- who've helped her build the confidence in water.
2025年5月14日
Better - Ironmonger Row Baths からの回答
Hi Millie,
Thank you so much for your lovely review!
We’re thrilled to hear that your little one is enjoying her swimming classes at Ironmonger Row Baths. It’s wonderful to know that Lisa has played such a positive role in helping her build confidence in the water. We’ll be sure to pass along your kind words to her.
We look forward to seeing your daughter continue to grow and thrive in the pool!
Kind regards,
Charmaine
Bobbie and Lisa are amazing teachers!
Bobbie and Lisa are amazing swim teachers! My son has been with them for years, started in the kiddie pool when he was just 5 years old, and now graduates all the way to Academy! Their enthusiasm, warmth, and expertise are amazing, and my son is always looking forward to his lessons!
2025年5月15日
自発的なレビュー
Better - Ironmonger Row Baths からの回答
Hi MG,
Thank you so much for your kind words!
We’re thrilled to hear how much your son has grown with us over the years—from the kiddie pool to the Academy! Bobbie and Lisa are truly passionate about what they do, and it means the world to know their dedication has made such a positive impact. We’re so proud of your son’s progress and love that he looks forward to his lessons.
Thank you for being part of our swim family!
Kind regards,
Charmaine
Friday Facials
I had the most wonderful Facial in the Spa’s FACE SPAce area with Shadi. It was amazing, I left feeling glowly and so fresh faced. She talked me through all the products and what is best for my skin type! I definitely recommend the Ice Splash
Friday Facials should be a thing for everyone!!
2025年4月11日
Swimming lessons
Both of my children have had swimming lessons at Ironmonger and we couldn’t be more grateful for the patience of Wendy, Lisa, Bobbie and Lydia!
They really have been so kind, patient and encouraging while teaching my son to swim and they are always kind and welcoming when they see us.
It’s so nice bringing my son in for lessons, we immediately feel part of the family.
We couldn’t ask for a nicer group of people to teach our children this life long skill. Keep up the excellent work ladies!!
2025年4月16日
自発的なレビュー
Better - Ironmonger Row Baths からの回答
Hi Diane
Thank you for your review.
We’re thrilled to hear about the positive experience your children have had with Wendy, Lisa, Bobbie, and Lydia. It's great to know that their patience, kindness, and encouragement have made such a difference in your son’s swimming journey
Thank you again for your kind words and support.
We look forward to continuing to work with you and your family!
Kind Regards
Amir
Dance Fitness with Nadia is a fabulous…
Dance Fitness with Nadia is a fabulous experience, she explains each step of the dance in detail and shows you. The class is a great workout and feel exhilarating at the end of class. Will always attend this class, it has a great vibe and great music.
Yoga with Marta on a Saturday morning, is a excellent class, tells you the reason for each stretch and movement, always leave the class refreshed.
2025年4月23日
自発的なレビュー
Better - Ironmonger Row Baths からの回答
Hi Tia,
Thanks for your review.
We are so pleased to hear that you are enjoying the Dance Fitness and Yoga classes at Ironmonger Row!
Warm Regards
Hazal
Today I was going to Ironmonger Better…
Today I was going to Ironmonger Better Leisure Centre Gym, but i was having problems with scanning in.
But then i asked the staff to help me out and i came across a very friendly and helpful staff member that helped me sort this out very quickly.
Thank you Umma.
2025年4月25日
自発的なレビュー
Better - Ironmonger Row Baths からの回答
Hi Abel,
Thank you for sharing your experience! We're so glad to hear that Umma was able to assist you promptly and that you had a positive interaction with our staff at the Ironmonger Row Baths. We strive to provide excellent service, and it’s wonderful to know that Umma made your visit easier. We’ll be sure to pass on your thanks to her!
Looking forward to seeing you at the gym again soon!
Kind regards,
Charmaine
Helpful staff nember at Ironmonger Better Gym…
Today I went to ironmonger Better Leisure centre to inquire about gym membership, I was greeted by a really friendly staff member called "Umma " ,
She was very helpful , professional and informative.
She guided me through my registration process.
What a pleasure .....a very helpful staff member. Thank you Umma .
2025年4月24日
自発的なレビュー
Better - Ironmonger Row Baths からの回答
Hi Miss Fitgerald,
Thank you so much for sharing your positive experience! We're thrilled to hear that Umma provided such friendly, professional, and helpful service during your visit. We'll be sure to pass along your kind words to her! We're glad to have had the opportunity to assist you with your membership registration, and we hope you enjoy your time at the Ironmonger Better Leisure Centre. If you need anything else, don't hesitate to reach out!
Thank you again for your feedback!
Warm regards,
Charmaine
Pilates class with Katy
Pilates class with Katy. She is one of the best Pilates teachers that I have ever had. Experienced, personable, very professional and an excellent teacher. Classes are always enjoyable. And at the right level for most of us - challenging but not impossible!
Gym is light and airy and spotlessly clean. Apparatus is fairly good. Roomy changing rooms. Always a pleasure coming here.
2025年4月21日
自発的なレビュー
Better - Ironmonger Row Baths からの回答
Hi Fmb,
Thanks for your review.
We are so pleased to hear that you are are enjoying Katy's Pilates classes at Ironmonger Row!
Warm Regards
Hazal
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