Was refered to by my GP. Dani is very friendly and understanding. I have autism, anxiety and depression. A second home for me now, atmosphere in the gym is so nice, equipment is abundant, excellent... もっと見る
企業が回答しました
所在地
所在地を変更Burton Road, LA9 7HX Kendal, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Signed up for membership. Couldn't log in due to my email address being linked to two accounts (one I'd used previously to book individual activities and the other for the new membership). A window po... もっと見る
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Could have done with a full tour of the facilities, I wasn't sure where I was going, where changing rooms were, showers etc on my first visit to use the pool. Also to explain set up /rules for the swi... もっと見る
企業が回答しました
Really helpful in helping me gain strength and stamina. Very supportive and friendly staff.
企業が回答しました
企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
連絡先
Burton Road, LA9 7HX, Kendal, 英国
4.3
優良
57件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Supportive and friendly …
Really helpful in helping me gain strength and stamina. Very supportive and friendly staff.
2026年10月13日
Better - Kendal Leisure Centre からの回答
Hi Gertrude,
Thank you for your wonderful review!
We're delighted to hear that our service is helping you build strength and stamina, and that you've found our team supportive and friendly.
We look forward to continuing to support you on your fitness journey!
Warm Regards,
Kaisha
Better - Kendal Leisure Centre からの回答
Hi J.B
Thank you for your review.
We are very pleased to hear that you are enjoying the facilities at Kendal Leisure Centre and that the team is creating a wonderful atmosphere!
We hope this continues.
Kind Regards
Amir
Helpful and friendly
2026年8月10日
Better - Kendal Leisure Centre からの回答
Hi Gary,
Thanks for your review.
We are so pleased to hear that the staff at Kendal Leisure Centre have been so friendly and helpful!
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Azaria
The receptionist was very helpful and…
The receptionist was very helpful and sorted out my membership change. Sadly this could not be done on-line as your system didn’t offer me the appropriate options.
2026年8月19日
Better - Kendal Leisure Centre からの回答
Hi Tracey,
Thank you for lovely feedback!
We’re glad our receptionist was able to help and get your membership change sorted.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We’re sorry the online system didn’t give you the right options and appreciate you highlighting this.
We’ll pass this on to the relevant team as it’s helpful to know where the process could be improved.
Best wishes
Azaria
Friendly staff
Friendly staff, very clean changing rooms, great pool and welcoming fitness instructors
2026年7月21日
Better - Kendal Leisure Centre からの回答
Hi Neil,
Thank you for your fantastic feedback!
It's wonderful to hear you enjoyed your visit and that our friendly team, welcoming fitness instructors and clean facilities all helped make your experience a positive one.
We look forward to seeing you again soon.
Kind regards,
Suheera
Inaccurate assessments of children’s swimming progress
My child is failing to be adequately assessed during their swimming lessons in order to progress through the skills and next levels. As parents we sit and continuously observe our child in the pool, yet their online record then fails to reflect the completion of skills and distance achieved. Our child can swim 250m plus with good front crawl, breast stroke, back stroke, but Kendal Better Leisure allege they can only do between 15m and 25m.
Concerns raised by numerous parents and we all feel it is to drag lessons out so we pay more and keep returning. One parent has now removed their child on account of the dishonesty.
On account of this, we had our own child independent assessed at another swim schools using the same criterion as Better Leisure. Low and behold, they were 75% more advanced than according to the swim instructor at Kendal Better Leisure. Once we find a swim slot at another club, we will also leave Better Leisure.
2026年7月18日
自発的なレビュー
Better - Kendal Leisure Centre からの回答
Hi there,
Thank you for sharing your feedback, and we're really sorry to hear about your experience with your child’s swimming lessons at Kendal Leisure Centre.
We understand how frustrating it must be to see a clear difference between your child’s ability and the progress recorded, especially after your own observations and an independent assessment. Your concerns about the accuracy and consistency of assessments, as well as how this impacts progression through the programme, are completely valid.
We also recognise how important transparency and trust are for parents, and it’s disappointing to hear that this experience has led to concerns being shared among multiple families. Feedback like yours is vital in highlighting where standards may not be meeting expectations.
Thank you for taking the time to share such detailed feedback.
Warm Regards,
Hazal
Very helpful
2026年6月13日
Better - Kendal Leisure Centre からの回答
Hi Bruce,
Thank you for your lovely review!
We're thrilled at how helpful our team were during your recent visit.
We hope to welcome you back soon!
Warm Regards,
Kaisha
Was refered to by my GP
Was refered to by my GP. Dani is very friendly and understanding. I have autism, anxiety and depression. A second home for me now, atmosphere in the gym is so nice, equipment is abundant, excellent staff. (The date is a rough estimate).
I mention my mental health to encourage others like myself whom struggle.
2026年5月30日
Better - Kendal Leisure Centre からの回答
Hi Jake,
Thank you for taking the time to share your experience.
We're delighted to hear that you've found such a welcoming and supportive environment, and that your experience with Dani and the wider team has been so positive.
It's wonderful to know that the centre has become a place where you feel comfortable and supported.
Thank you for your kind words and for being part of our community.
Best wishes,
Azaria
A great size gym- the off peak deal…
A great size gym- the off peak deal works well
plus great pool and spin class.
Staff very helpful when deciding on the right membership
2026年6月1日
Better - Kendal Leisure Centre からの回答
Hi Mark,
Thank you for your wonderful review!
We're delighted to hear that you're enjoying the facilities, and that the off-peak membership is working well for you.
It's also great to know that our team was able to help you find the membership option that best suited your needs.
We really appreciate your feedback and look forward to continuing to support you on your fitness journey.
Warm regards,
Azaria
Danny
Danny, our contact at Better, Kendal, was kind and helpful. He sorted out a plan that suited us well.
2026年5月7日
Better - Kendal Leisure Centre からの回答
Good Afternoon,
Thank you for your lovely review!
We're so happy that Danny has been so kind and helpful with your queries.
It's amazing to hear that he sorted out a plan that's best suited to you.
We look forward to welcoming you back again soon!
Warm Regards,
Kaisha
Gym is good
Gym is good. Not tried the pool yet. Deffo gotta remember to book a session to use it
2026年5月7日
Better - Kendal Leisure Centre からの回答
Hi Jonno,
Thank you for your review!
We're thrilled that you find our gym facilities at our Kendal Leisure Centre.
We hope you get to try out our swimming space soon, and that you remember to book your slot beforehand.
We can't wait to see you again soon!
Warm Regards,
Kaisha
Helpful staff at Kendal
Helpful staff at Kendal. Also quickly got through to head office and they resolved the issue.
2026年4月14日
Better - Kendal Leisure Centre からの回答
Hi Marie,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Kendal Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Azaria
Staff super helpful and pool n changing…
Staff super helpful and pool n changing rooms always v clean
Great site for booking
2026年4月13日
Better - Kendal Leisure Centre からの回答
Hi Isabel
Thank you for your review.
It is great to see that the staff at Kendal Leisure Centre have been able to help with your enquiries and are taking great care of the facilities!
We hope you continue to enjoy your experience with us, and we hope to see you again soon!
Kind Regards
Amir
Good experience so far 🙂
The app works really well.
Staff at Kendal Leisure Centre are really helpful.
Classes get booked up very quickly but the wait list seems to work ok.
2026年3月5日
Better - Kendal Leisure Centre からの回答
Hi Mrs Arnold,
Thank you for your lovely review!
We're delighted to hear that our staff have been really helpful at Kendal Leisure Centre.
It's also great that you're enjoying our Better UK App.
We're sorry about the issues you've experienced when booking fitness classes, but we're happy that you're making the most of our waiting lists.
We can't wait to see you again soon!
Warm Regards,
Kaisha
Returned to Kendal gym after a year…
Returned to Kendal gym after a year away. Same old second hand machines they got after Covid with several not working. Was hoping for Better...
2026年2月27日
Better - Kendal Leisure Centre からの回答
Hi Jonathan,
Thank you for your review!
We appreciate your feedback regarding the facilities in our gym space.
We're more than happy to share this with the wider team.
Thank you again for sharing this with us!
Warm Regards,
Kaisha
Better - Kendal Leisure Centre からの回答
Hi Niranjana,
Thank you for your incredible review!
We're thrilled to hear that you had an awesome learning experience at our Kendal Leisure Centre.
We can't wait to welcome you back for more!
Warm Regards,
Kaisha
Better - Kendal Leisure Centre からの回答
Hi Kathryn,
Thank you for your fantastic review!
We’re so pleased to hear that you’re enjoying the variety of activities we offer, welcoming atmosphere and cleanliness of our Kendal Leisure Centre.
It’s wonderful to hear that you value our staff and think so highly of them.
We look forward to seeing you again soon!
Warm Regards,
Kaisha
Better - Kendal Leisure Centre からの回答
Hi Mit,
Thank you for your great feedback!
We’re really pleased to hear that you found everything so straightforward during your visit to our Kendal Leisure Centre.
It's great to know that our team were knowledgeable and helpful.
We appreciate you taking the time to leave a review and look forward to welcoming you again soon!
War Regards,
Kaisha
Better - Kendal Leisure Centre からの回答
Hi Karl
Thank you for your review.
It is great to see that you find the Better App easy to use, and we hope you enjoy using the facilities at Kendal Leisure Centre as well!
Kind Regards
Amir
Disorganised shambles with useless staff
Most disorganised shambles of a leisure centre with completely useless unhelpful staff.
Attended for a swimming gala. Came out to find staff had instructed other cars to block us in. Refused to make any announcement to get people to move their cars. Sent a member of staff up to look who refused to do anything.
Then after 40 minutes of waiting the people came out and moved their cars, but it then took another 30 minutes to get off the car park as the same useless staff that had caused the problem kept letting others that hadn't been already waiting due to their incompetence out first.
Utterly pathetic and hope I never have to visit again as staff do not care about customers and cause problems.
2025年12月6日
自発的なレビュー
Better - Kendal Leisure Centre からの回答
Thank you for sharing your experience with us,
We hope we will make a better impression on you in the future.
Kind Regards
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