Dirty toilets showers changing rooms, dirt dust hair urine poo total health hazard. Always a waiting list for popular classes so you can’t plan to do a class because you’re waiting for a space to com... もっと見る
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所在地
所在地を変更East St, KT17 1BN Epsom, GB
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We had a super party experience for our son’s 5th birthday. Jonathan was a lovely party host and liaised with us before the event to finalise dietary requirements and other arrangements. He greeted u... もっと見る
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I joined online and on my first visit asked Natasha on the front desk where my class was and explained I was new. She couldn’t have been more helpful, got me a physical card and timetables and organis... もっと見る
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Had the loveliest experience at rainbow the other day ! The safe are so kind warm and friendly , we used the soft play facility’s it was so well placed I felt the kids where secure and safe while i ha... もっと見る
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企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
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East St, KT17 1BN, Epsom, 英国
3.9
ほぼ満足
103件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Wonderful reception staff
Wonderful reception staff
Very helpful manager understanding has well
2025年2月7日
自発的なレビュー
Better - Rainbow Leisure Centre からの回答
Hi John,
I hope this message finds you well! I wanted to take a moment to express our gratitude for your thoughtful feedback. We are absolutely delighted to hear that our front desk team and the manager at the Rainbow Leisure Centre left such a positive impression on you during your visit.
Your kind words mean a lot to us as we strive to provide exceptional service to all our guests. We genuinely appreciate your support and can’t wait to welcome you back for another wonderful experience.
Warm regards,
Charmaine
Better - Rainbow Leisure Centre からの回答
Hi Lucas,
Thanks for your review.
We are so happy to hear that you are enjoying Rainbow!
Warm Regards
Hazal
Absolute shambles!!!
Absolute shambles!!!
No one even knows the managers name apparently not even she does. Grace…??
No communication regarding our booking and the facilities being closed from the day before!!! Due to an apparent leak… so why weren’t we called ? We paid for parking and then upon arriving was told the manager couldn’t speak to us. We were unable to use the facilities we had booked over a month ago!!! Do not recommend 0/10!!!!!! So much for a relaxation day at the spa with attitude from all staff members. Grace eyeballed us as we were leaving and gave us a wave 👋 as we left 🤣 how professional
2025年4月27日
自発的なレビュー
Better - Rainbow Leisure Centre からの回答
Hi Ivanna,
I'm sorry to hear about your experience and can understand how frustrating it must have been. We sincerely apologise for the lack of communication regarding your booking and the issues you encountered with the facilities being closed. It is certainly not the standard we strive to uphold.
Please know that your feedback is extremely valuable to us, and we're investigating this matter to ensure better communication and service moving forward. We're also looking into the situation regarding the manager and our staff's conduct to make sure that all interactions are handled with professionalism and respect.
We truly regret that your relaxation day turned out to be far from what you expected. We'd love the chance to make things right. If you'd be open to discussing this further, please feel free to reach out to us directly.
Thank you for bringing these concerns to our attention.
Kind regards,
Charmaine
It's pretty good but could be improved
I go mainly to the Rainbow Leisure Centre. For the most part it is ok however for fitness swimming there always seems to be swimmers in the medium lane that continually lap swimmers and should be encouraged to move to the fast lane. Also, there often isn't any soap in the ladies toilet.
2025年4月15日
Better - Rainbow Leisure Centre からの回答
Hi Michelle,
Thank you for taking the time to share your feedback with us. We’re glad to hear that, overall, you’re enjoying your swim sessions at Rainbow Leisure Centre.
We will be sharing your feedback with our team regarding the situation with lapping swimmers in the lanes. We understand how this can be frustrating, and our team always strives to make the Swim for Fitness sessions as enjoyable as possible for all customers.
Kind regards,
Sarah H
6th birthday party - Multi sports
We had a 6th birthday party for my son. We used the multi-sports package for football. It was so well organised and all the staff were really nice and helpful. Special shout out to Jonathan.
2025年3月29日
自発的なレビュー
Better - Rainbow Leisure Centre からの回答
Hi,
Thank you so much for sharing your experience!
We're thrilled to hear that your son's 6th birthday party went smoothly and that you enjoyed the multi-sports package for Football. We're also glad that our staff, especially Jonathan, could help make the day special. We hope your son had a fantastic time, and we look forward to welcoming you back for future events!
Kind regards,
Charmaine
We had our 6year olds birthday party on…
We had our 6year olds birthday party on Saturday.
The whole process from booking, time & food choices, communication from Jonathon all the way through to the clear up was very straight forward.
Jonathon was a great host and couldn’t do more for us!
We have always done DIY parties but this time it was a joy to sit back and have it all ready set up whilst the kids enjoyed softplay.
Would highly recommend 👍🏼🥳
2025年3月29日
自発的なレビュー
Better - Rainbow Leisure Centre からの回答
Hi SM,
Thanks for your review.
It is fantastic to hear of your wonderful experience at Rainbow!
We are always delighted to hear that our staff have been so helpful and made your party as great as it could be!
Warm Regards
Hazal
Failure to offer a refund
Hi
I was unwell and was forced to cancel the appointment. I cancelled this appointment in good time as per the T&Cs
Despite many attempts to contact the company and request a refund I have just been ignored.
2024年12月19日
自発的なレビュー
Better - Rainbow Leisure Centre からの回答
Hi Paul
Thank you for your review.
We are sorry to hear about your recent experience at the Rainbow Leisure Centre and a contact request has been sent to you through Trust Pilot.
Please respond to this at your earliest convenience so we can look into your refund request.
Kind Regards
Amir
Super children’s party experience
We had a super party experience for our son’s 5th birthday. Jonathan was a lovely party host and liaised with us before the event to finalise dietary requirements and other arrangements. He greeted us on the day and made us and our guests feel welcome. All the staff were welcoming and the place was clean and we were guided at the right junctures throughout the event.
2025年3月8日
自発的なレビュー
Better - Rainbow Leisure Centre からの回答
Hi Roaslyn,
Thank you so much for your wonderful feedback!
We are delighted to hear that your son's 5th birthday party was a success at the Rainbow Leisure Centre and that Jonathan made the day even more special. It's great to know that all the arrangements went smoothly and that you felt well taken care of throughout the event. We truly appreciate your kind words about our staff and the venue. We hope to welcome you back for many more celebrations in the future!
Kind regards,
Charmaine
The junior membership is not very good
The junior membership is not very good. Hardly any space to book an induction when I want. The swimming pool is mainly for teaching, then to on a weekend it is fully booked. The question why have a membership in a gym that I can't use.
2025年3月12日
Better - Rainbow Leisure Centre からの回答
Hi,
Thank you for sharing your feedback, and we’re really sorry to hear about your frustrations with the junior membership.
We completely understand how important it is to have access to the facilities when you need them, and we apologise that the induction scheduling and pool availability have been challenging. We’re always looking for ways to improve, so your input is really valuable. We’ll review our booking systems and pool usage times to see how we can make the experience better for all our members. In the meantime, please feel free to reach out to us directly if you’d like assistance with booking or have further concerns.
Kind regards,
Charmaine
My 4 yr old’s birthday party
My 4 yr old’s birthday party was very well organised. Cathy, our room coordinator was absolutely fantastic, very helpful, proactive and efficient. The food was great, good portions and fresh. Nadeesha from the cafe was also very accommodating in accepting a late order for an adult sandwich platter.
2025年3月15日
自発的なレビュー
Better - Rainbow Leisure Centre からの回答
Hi Barry,
Thank you so much for your kind words!
We're thrilled to hear that your child's birthday party went smoothly and that Cathy was able to help make the day special. It's great to know that you enjoyed the food and that Nadeesha was able to accommodate your last-minute request. We really appreciate you taking the time to share your experience and hope to welcome you again for another memorable event!
Kind regards,
Charmaine
Foam Blaster party
We recently hosted a Foam Blaster party at the Rainbow Leisure Centre in Epsom. It was extremely well organised, and the party hosts were great with the children. Food was excellent. Would definitely recommend.
2025年3月15日
自発的なレビュー
Better - Rainbow Leisure Centre からの回答
Hi Lizzie,
Thank you so much for your lovely words!
We are delighted to hear that you had a fantastic time at the Foam Blaster party at Rainbow Leisure Centre. It's great to know that everything from the organisation to the food and the party hosts exceeded your expectations. We truly appreciate your recommendation and hope to welcome you and your guests again soon!
Warm regards,
Charmaine
Great place
My experience so far is all fantastic! Excellent reception staff, good clean gym with nice equipment, good pool with swim for fitness lanes, nice cafe with a wide variety of food and drink, what more could I want?
2025年3月12日
Better - Rainbow Leisure Centre からの回答
Hi Martin,
Thanks for your review.
We are so excited you have joined Rainbow and hope you enjoy your membership!
Warm Regards
Hazal
I had a recent soft play party for my…
I had a recent soft play party for my son’s birthday, the experience was very positive. Jonathan the party lead is extremely organised, efficient and assisted throughout ensuring everything ran very smoothly. I would recommend having a soft play party at Rainbow.
2025年3月9日
自発的なレビュー
Better - Rainbow Leisure Centre からの回答
Hi BF,
Thanks for your review.
We are delighted to hear of how much you enjoyed the soft play party at Rainbow and thanks for recommending us!
Warm Regards
Hazal
Rainbow leisure centre made organising…
Rainbow leisure centre made organising a party seamless
2025年3月1日
自発的なレビュー
Better - Rainbow Leisure Centre からの回答
Hi Saskia,
Thanks for your review.
We are so glad to hear that Rainbow made organising your party so simple!
Warm Regards
Hazal
the leisure centre is fully inclusive…
the leisure centre is fully inclusive and the BETTER philosophy is my very own after 30 yrs. experience in Australia in social welfare. looked at from the materialistic side it is obviously not 5 star. However from an Idealist it is 5 star. There is a certain ambience of acceptance that pervades like humanity and equality. I witnessed babies to an 95 y.o. with me in the gym and grandparents in swimming lessons with young. staff fantastic
2025年3月3日
Better - Rainbow Leisure Centre からの回答
Hi Pauline,
Thank you so much for sharing your thoughtful review.
We are thrilled to hear that you feel the Rainbow Leisure Centre embodies inclusivity and aligns with the BETTER philosophy. It's wonderful that you noticed the warm and accepting atmosphere we strive to create, where people of all ages and backgrounds can feel welcome and supported. We truly appreciate your perspective, especially given your extensive experience in social welfare. Our team works hard to ensure everyone, no matter their age or ability, feels valued, and we're glad it resonated with you.
Thanks again for your kind words and support!
Kind regards,
Charmaine
Ease of booking online for classes
Ease of booking online for classes, which are set out in a clear concise way. Friendly groups and a chance to meet others in coffee lounge. Couse leaders are mostly excellent. I will have to learn which classes get booked very quickly if I have a hope of attending.
2025年3月3日
Better - Rainbow Leisure Centre からの回答
Hi Kar,
Thank you so much for your positive feedback!
We are delighted to hear that you find the online booking process easy and the class details clear. It's great to know you're enjoying the friendly atmosphere and the chance to connect with others in the coffee lounge. We're also happy to hear that you find the course leaders excellent! As for booking, we totally understand how quickly some classes fill up. We appreciate your patience and hope you can snag a spot in the classes you're interested in next time!
Warm regards,
Charmaine
Better - Rainbow Leisure Centre からの回答
Hi Adele
Thank you for your review.
We are delighted to know that you are enjoying the Soft Play facility at the Rainbow Leisure Centre and we hope you get a chance to try the other facilities offered.
Kind Regards
Amir
Good facilities
Good facilities. But the parking in such a pain! No cash. Only Ringo app. That's useless .and doesn't pick up on device location! Staff weren't very helpful
2025年2月14日
自発的なレビュー
Better - Rainbow Leisure Centre からの回答
Good Evening Amber,
Thank you for your feedback!
We’re glad to hear that you found the Rainbow facilities to be good. We sincerely apologise for the inconvenience you experienced with parking and the Ringo app. While the Ringo app is managed by a third party, we understand how frustrating it can be when it doesn't work as expected, and we’ll pass along your feedback to them.
We're also sorry to hear that our staff didn’t meet your expectations and will ensure they receive additional training to assist guests better in the future. We value your input and hope to have the opportunity to serve you again under better circumstances.
Warm regards,
Charmaine
Everything is fine just there are few…
Everything is fine just there are few of dumbbells like the 4-10kg there is just one pair of each, if someone take it we all have to wait and I dont think we have that much time
2025年2月1日
Better - Rainbow Leisure Centre からの回答
Hi Tarza,
Thanks for your review.
We appreciate your feedback about Rainbow and have passed this onto the centre!
Warm Regards
Hazal
Positive customer service there to help…
Positive customer service there to help and very clean, nice experience
2025年1月17日
自発的なレビュー
Better - Rainbow Leisure Centre からの回答
Hi Stuart,
Thanks for your review.
It is great to hear that you have received such positive customer service at Rainbow!
Warm Regards
Hazal
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