Professional, knowledgeable and friendly staff. Great choice of activities, lovely atmosphere…like friends. Sociable and eager to put things right if any problems. All ages and levels welcome.. someth... もっと見る
企業が回答しました
所在地
所在地を変更College Road, TR1 3GA Truro, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We joined the leisure centre and signed up for a gym induction. The gym instructor showed us how to use a range of equipment, paying attention to our goals and previous experience. He explained that a... もっと見る
企業が回答しました
I love the Truro team, great trainers - Mika (zumba), Alex (swimming), Nansy (yoga, aqua aerobics), Anna (pilates). Great reception team, friendly, kind. We often forget things, we always get everythi... もっと見る
企業が回答しました
The swimming lessons are ok, the trainers seem really nice. However, the toilets and therefore the whole changing room seem to stink of pee/ sewage, this is perpetual whenever we go. The floor feels... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
連絡先
College Road, TR1 3GA, Truro, 英国
4.3
優良
75件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good sign up process & they seem to be…
Good sign up process & they seem to be very good staff
2026年10月9日
Better - Truro Leisure Centre からの回答
Hi Mr Smith,
Thank you for your kind review!
We're thrilled you found the sign-up process straightforward and that our team made such a positive impression.
We hope to welcome you back again soon!
Warm Regards,
Kaisha
Swimming Lessons
I have had nothing but good experiences with the Truro Better Centre, i am currently using there swimming lesson service for my daughter and she is doing incredibly well, her confidence in the water has grown so much! my only issue is i can't add the cost of lessons to my Universal credit account.
2026年9月21日
Better - Truro Leisure Centre からの回答
Hi Daniel,
Thank you for taking the time to share your experience. It’s wonderful to hear that your daughter is doing so well with her swimming lessons at Truro Better Centre and that her confidence in the water has grown.
Regarding the lesson costs and Universal Credit, please email us with your membership details and we’ll be happy to look into the options available and support you with making any necessary changes to the membership.
We hope your daughter continues to enjoy her swimming journey and keeps making fantastic progress.
Kind regards,
Suheera
Nice easy happy staff to deal with.
2026年9月18日
Better - Truro Leisure Centre からの回答
Hi Adam,
Thank you for your review!
We're thrilled that our team have been nice and easy to deal with during your visits.
We're also not sure if you intended to give us a one-star review or if this was accidental.
We'd appreciate any feedback if this wasn't an error.
Thank you again for your review!
Warm Regards,
Kaisha
Professional, fit for everyone
Professional, knowledgeable and friendly staff. Great choice of activities, lovely atmosphere…like friends. Sociable and eager to put things right if any problems. All ages and levels welcome.. something for everyone, would highly recommend 👍🫶
2026年8月20日
Better - Truro Leisure Centre からの回答
Hi Lindsey,
Thank you for your wonderful 5-star review of Truro Leisure Centre.
We are delighted to hear that you find our team professional, knowledgeable, and friendly, and that you enjoy the variety of activities and welcoming atmosphere on offer. Creating a sociable environment where people of all ages and abilities feel supported is something we are very proud of.
It is also great to know that our staff are eager to help and resolve any issues when they arise. Thank you for your recommendation and for being part of our community.
Warm Regards,
Hazal
I love using the Swimming Pool at Truro…
I love using the Swimming Pool at Truro Leisure Ctr. The early morning swim sessions are great and fit well with my working day.
2026年8月19日
Better - Truro Leisure Centre からの回答
Hi Sioned,
Thank you for your wonderful 5-star review!
We're delighted to hear that you're enjoying the swimming pool at Truro Leisure Centre and that the early morning swim sessions fit so well around your working day. It's great to know that these sessions are helping you stay active while fitting conveniently into your routine.
Thank you for taking the time to share your positive feedback. We look forward to welcoming you back for many more swims.
Warm Regards,
Hazal
Good facilities
Good opening hours. Swimming places usually available but only snag is that on certain days of the week there is aqua aerobics which means only 2 lanes available and slow swimmers are disadvantaged. Gym acceptable.
2026年7月14日
Better - Truro Leisure Centre からの回答
Hi Hodigere,
Thank you for your feedback!
We're pleased to hear that you value our opening hours and that swimming sessions are generally accessible.
We appreciate your comments regarding aqua aerobics sessions and understand that reduced lane availability can sometimes affect swimmers, particularly during busier periods.
We're more than happy to share your consideration with the team for further review.
Thank you again for your review!
Warm Regards,
Kaisha
I knocked off 1 star as facilities for…
I knocked off 1 star as facilities for disabled showering. There is only 1 and most of the time able people are using it and I have to stand waiting for them to come out, in the meantime I am getting freezing. On another note the staff are fabulous, kind and happy people.
This review is for Truro Leisure centre
2026年6月29日
Better - Truro Leisure Centre からの回答
Hi Shelia,
Thank you for your feedback. We’re really sorry to hear about your experience with the accessible shower facilities.
We understand how frustrating and uncomfortable it must be to have to wait, particularly when the facility is intended to support those who need it most. This is not the experience we want for our customers, and your comments will be shared with the team so that usage and signage around accessible facilities can be reviewed.
We’re very grateful for your kind words about our staff, and we’re pleased to hear they made a positive impression during your visit.
Thank you again for taking the time to share your experience with us.
Warm Regards,
Hazal
Life changing experience
Joining Truro Better gym has made a massive difference to my health. Before joining I was lonely, and in pain with Osteoarthritis and walked with a stick. After 6 months of personalised gym sessions, daily AM swim's and aquarobics, I have no pain, have lost weight and am generally optimistic for the future. I love Sunday aquarobics, with great rock music. Thank you so much. A few more closed shower cubicles would be nice, even a grab rail inside one for though a light less stable but apart from that, I could not recommend you any higher. Everyone is so friendly and professional. It feels like a family.
2026年6月21日
自発的なレビュー
Better - Truro Leisure Centre からの回答
Hi Janice,
Thank you for your lovely review!
We’re thrilled to hear how much your health and wellbeing have improved during your time with us.
We're so happy that you’re enjoying the gym, daily swimming, and aqua aerobics sessions, particularly on Sundays.
It’s wonderful to know our team has helped create such a friendly and supportive environment.
We also appreciate your feedback about the shower cubicles and grab rails, and we'll be sure to pass this on to our team for further review.
Thank you for your kind recommendation, and we look forward to seeing you again soon!
Warm Regards,
Kaisha
Staff are great at Truro Leisure pool
Staff are great at Truro Leisure pool. I love the swim and the aqua fit classes. There are a few fitness instructors and they all have a slightly different style which is great as you never get bored with the ‘same old thing’. Its was Danielle today and She is amazing 😻
It’s a bit of a pain with the refurbishments going on- but hopefully in the end it’ll be better than ever!
Thanks everyone 🥰
2026年6月21日
自発的なレビュー
Better - Truro Leisure Centre からの回答
Hi Jan,
Thank you for your lovely feedback!
We’re so pleased you’re enjoying your swim and aqua aerobics classes, and that the variety of styles from our instructors keeps things fresh and engaging.
We’ll be sure to pass on your kind words to Danielle, and she'll be thrilled to hear that you find her amazing.
We also really appreciate your patience while the refurbishment works are underway, and we’re confident it’ll be worth it in the end.
We look forward to seeing you again soon!
Warm Regards,
Kaisha
Staff at Truro are so friendly
Staff at Truro are so friendly! I particularly enjoyed a aqua aerobic session with Nancy. Christopher couldn't do enough for me. Tom is always so helpful. Ivor gave us the best swimming lesson we ever had. Anna always does a great workout. Well done and huge thanks.
2026年6月3日
自発的なレビュー
Better - Truro Leisure Centre からの回答
Good Afternoon,
Thank you for your feedback!
We're thrilled to hear that our team have been so friendly during your visits.
We're especially happy to know that you're loving your Aqua Aerobics classes with Nancy, your sessions with Christopher, and we're thrilled that Tom is always so helpful.
It's great that Ivor has also provided an amazing swimming lesson, and Anna does a great workout.
We'll be sure to pass on your kind words to the team.
We also can't wait to see you again soon!
Warm Regards,
Kaisha
Aqua with Nancy
Came to Aqua Aerobics this evening for a class with Nancy - LOVED IT! So much energy, loads of variety, great core work. Couldn’t fault it! Thanks Nancy
2026年6月2日
自発的なレビュー
Better - Truro Leisure Centre からの回答
Hi Rebecca
Thank you for your review.
It's wonderful to hear that you enjoyed Aqua Aerobics with Nancy and that she is offering such an excellent class!
We will definitely pass on your feedback, and we hope to see you at the next session!
Kind Regards
Amir
Gym introduction
I recently attended a gym introduction session with Paul at Truro Leisure Centre and had a great experience. Paul was dedicated , friendly, professional, and very knowledgeable. He took the time to explain how to use the equipment safely and correctly, making me feel comfortable and confident in the gym environment.
He was patient with all my questions and tailored his advice to my fitness goals and experience level. The session was informative, encouraging, and well-paced, helping me understand how to make the most of the facilities available.
I would highly recommend Paul to anyone starting their fitness journey or looking for guidance and better result. His positive attitude and expertise made the introduction session both enjoyable and valuable.
2026年6月1日
自発的なレビュー
Better - Truro Leisure Centre からの回答
Hi Nargess,
Thank you so much for your wonderful review!
We're really pleased to hear that your gym introduction session with Paul was such a positive experience. It's great to know that he made you feel comfortable and confident - especially when you're starting out, that kind of personalised, patient approach makes all the difference.
We'll absolutely make sure Paul gets to hear this feedback. It's brilliant to have team members who take the time to tailor their guidance to each individual's goals and experience, and your kind words will mean a lot to him.
We hope you're enjoying the facilities at Truro Leisure Centre and we look forward to seeing you continue on your fitness journey with us!
Warm Regards,
Abdus
Oscar loves to swim
Oscar loves to swim. The staff and facilities at Truro swimming pool will now let Oscar know how to approach swimming the correct way and give him more confidence and determination to reach a higher level of swimming and to reach his goal.
2026年5月28日
Better - Truro Leisure Centre からの回答
Hi Tania
Thank you for your review.
We are very pleased to see that Oscar is enjoying the swimming lessons at Truro Leisure Centre.
It is also great to see that he is building confidence and is determined to reach a higher level of swimming; we hope he can achieve this with the team!
Kind Regards
Amir
Better - Truro Leisure Centre からの回答
Hi Esther
Thank you for your review.
It is great to know that the staff at Truro Leisure Centre are creating a clean and friendly environment!
We will be sure to pass your feedback on, and we hope to see you soon.
Kind Regards
Amir
Lessons OK, Cleanliness Less So.
The swimming lessons are ok, the trainers seem really nice. However, the toilets and therefore the whole changing room seem to stink of pee/ sewage, this is perpetual whenever we go. The floor feels a bit gross after the heavy foot traffic and you rarely see anyone cleaning in the 2 hours I am there.
No one is on the desk most times and you have to ring and then someone will grudgingly come to the desk. I’ve been made to feel a nuisance when you ring the bell so I’d rather someone just be there but understand economically it’s not feasible.
2026年5月16日
自発的なレビュー
Better - Truro Leisure Centre からの回答
Hi Vikki,
Thank you for your review!
We’re pleased to hear that you’ve been enjoying your swimming lessons at our Truro Leisure Centre, and that you’ve found our instructors friendly and supportive.
However, we’re very sorry to hear about the concerns you’ve raised regarding the cleanliness and condition of the changing rooms and toilets.
We also appreciate your feedback regarding the level of customer service you received at reception.
We'll be raising your comments with our wider team for further review.
Thank you again for sharing this with us!
Warm Regards,
Kaisha
Friendly and helpfull staff
2026年5月13日
Better - Truro Leisure Centre からの回答
Hi Antony
Thank you for your review.
We are very pleased to see that the staff at Truro Leisure Centre are creating a friendly environment and have been able to assist with your enquiries.
Please do not hesitate to reach out if you have any further enquiries!
Kind Regards
Amir
Amazing aqua and instructors
Love the aqua here the instructor's are so good, definitely get those muscles working lol nice gym too Paul goes out of his way to help you with the equipment and explains things so well plus an all rounder often see him painting the doors etc definitely needs a raise lol
2026年5月1日
自発的なレビュー
Better - Truro Leisure Centre からの回答
Hi Tracie,
Thanks for the great feedback!
We’re really pleased you’re enjoying the aqua classes and the gym.
It’s especially nice to hear your kind comments about Paul, he’ll be glad to know his support and hard work are appreciated.
We hope to see you again soon!
Warm regards,
Azaria
Swimming lessons
My daughter has been doing one to one swimming lessons with Kyla for a couple of months now and her swimming as come on leaps and bounds!
Kyla is a wonderful teacher, my daughter feels so confident with her and looks forward to her lessons.
Thank you :)
2026年4月18日
自発的なレビュー
Better - Truro Leisure Centre からの回答
Hi Charlotte,
Thank you for your amazing review!
We're thrilled to hear that your daughter is continuously having amazing lessons with Kyla at our Truro Leisure Centre.
She'll be delighted to receive your kind words and to know about the positive impact she's having on your little one's progress.
We can't wait to see her confidence continue to grow!
Warm Regards,
Kaisha
I’m so glad I got introduced to the gym…
I’m so glad I got introduced to the gym and Aqua at Truro leisure Centre. It’s made a big difference to my life. I have spinal problem so this activities I do is amazing and helping me so much. I wish I knew about it years ago. I must say, staff have been amazing making you really welcome love coming Mondays Wednesdays, Fridays Linda Moore.😊
2025年6月16日
自発的なレビュー
Better - Truro Leisure Centre からの回答
Good day Linda,
Thank you so much for taking the time to share such wonderful feedback.
It’s truly great to hear that our facilities and classes are making a positive difference in your life.
I’ll be sure to let our centre manager know what a fantastic team they have.
I hope you continue to enjoy everything we offer and that your health keeps improving because of it.
All the best!
Warm Regards
Lauren
Helping me loose weight and get fitter…
Fabulous leisure centre with great staff! Really helped me loose weight and get fitter with great instructors like Danielle! Acro aerobics is the best exercise!
2026年4月24日
自発的なレビュー
Better - Truro Leisure Centre からの回答
Hi Daniel,
Thank you for your fantastic feedback!
We’re delighted to hear that the centre and our team have supported you on your fitness journey, that’s exactly what we aim for.
It’s great to know Danielle has made such a positive impact, and we’ll be sure to share your kind words with her.
We look forward to continuing to support you in reaching your goals.
Warm regards
Azaria
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。