Professional, knowledgeable and friendly staff. Great choice of activities, lovely atmosphere…like friends. Sociable and eager to put things right if any problems. All ages and levels welcome.. someth... もっと見る
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所在地
所在地を変更College Road, TR1 3GA Truro, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The swimming lessons are ok, the trainers seem really nice. However, the toilets and therefore the whole changing room seem to stink of pee/ sewage, this is perpetual whenever we go. The floor feels... もっと見る
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I knocked off 1 star as facilities for disabled showering. There is only 1 and most of the time able people are using it and I have to stand waiting for them to come out, in the meantime I am getting... もっと見る
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Good opening hours. Swimming places usually available but only snag is that on certain days of the week there is aqua aerobics which means only 2 lanes available and slow swimmers are disadvantaged. G... もっと見る
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企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
連絡先
College Road, TR1 3GA, Truro, 英国
4.3
優良
72件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fun and frolics great beginning to a…
Fun and frolics great beginning to a fresh fitness regime.
Aqua with Rita.
2023年12月1日
Better - Truro Leisure Centre からの回答
Good Afternoon Lizzie,
Thank you for your review.
We are very happy to hear that you are enjoying the Aqua Aerobics class with Rita at the Truro leisure centre. We hope you continue to enjoy this centre and all the other great Fitness Classes they have available.
Kind regards,
Charmaine
The facility itself is spot on,gyms not…
The facility itself is spot on,gyms not the biggest but has everything you need to do your workout.
However been informed by one of the managers I have to book before I go every time ,it states in the app I don't have to but was told the apps wrong, also I only wanted to use this leisure centre and wanted to downgrade my membership to gym only and was informed it's either gym or pool only, as I had wanted sauna which they don't have at this centre. It could have been dealt with better rather than the response I got from the manger who was on in the evening, so I will be cancelling my membership asap
2023年10月12日
Better - Truro Leisure Centre からの回答
Hi
I am sorry to hear about your experience at our Centre.
In regard to the gym, this is available without making a booking.
Swimming does require booking due to the availability of the pool.
Please email our customer service team - at customerservices@gll.org, they will be able to assist further if needed.
Regards
Amir
It's good value for money
It's good value for money, having the gym, pool & classes all in. But it's not the best equipped gym and I don't belive its the safest option to have the gym on the first floor, even with a lift, you dont necessarily know you've pushed too hard until your legs buckle and i for one would prefer not to be walking down stairs when i have that realisation. The equipment they do have is generally in good working order and clean but would like to see more variety in free weights and space for independent work. The unisex shower/changing facilities were a shock to start with, but there is plenty of private cubicles for everyone, and staff are always in attendance so have never felt unsafe. The pool looks great although I haven't used it yet, and well equipped for families, the gym is just a little basic
2023年9月19日
Better - Truro Leisure Centre からの回答
Good Afternoon KT,
Thank you for your review.
We are very happy to hear that you are enjoying your membership at the Truro leisure centre. I am sorry to hear that you do not like the location of the Gym but this is not something we can change with immediate effect. I will pass on your feedback for the attention of the centre manager in regards to variety of weights but we hope you are able to continue to enjoy your membership at this centre in the interim.
Kind regards,
Charmaine
Better - Truro Leisure Centre からの回答
Good Evening Sam,
Thank you for your review.
We are very happy to hear that you are enjoying the facilities at the Truro leisure centre. We hope you continue to enjoy this facility and the great activities they have on offer.
Kind regards,
Charmaine
I booked an early morning gym…
I booked an early morning gym induction, but when I arrived after waiting for 10 minutes I went to reception to be told that there were no trainers in that day and for some reason everyone else's sessions had be rearranged except mine?!
2023年8月27日
Better - Truro Leisure Centre からの回答
Good Morning,
Thank you for your review.
I am very sorry to hear that your Induction had been cancelled by the centre but not re-arranged for an alternative time. The centre would be required to contact you directly to arrange a suitable time for your activity so please accept our apologies this was not done. We hope you have now been able to re-arrange your induction for another time which suits you.
Please accept our sincere apologies for the inconvenience caused during this time.
Kind regards,
Charmaine
I’m a brand new member
I’m a brand new member, completed 3 different classes. Everyone from the centre staff to the instructors to my fellow classmates have been awesome. I’ve never felt so welcome! No need to feel nervous about being a newbie at all.
2023年8月14日
Better - Truro Leisure Centre からの回答
Good Afternoon S,
Thank you for your review.
We are really happy to hear that you are enjoying your membership at the Truro leisure centre and the staff and members are all friendly and welcoming. We hope you continue to enjoy the Truro leisure centre and the great activities they offer at this centre. I will pass on your lovely feedback for the attention of the centre.
Hope this helps.
Kind regards,
Charmaine
Enjoying the classes.
Enjoying the classes.
The hygiene is extremely poor.
There are piles of dirt in the corners of the studio that have never been swept up for 3 weeks.
The stairwell is absolutely filthy.
2023年7月31日
Better - Truro Leisure Centre からの回答
Hi Rosamund,
Thank you for your review.
We are happy to hear you are enjoying the classes at Truro and we will pass on your feedback in regards to the cleanliness to the centre so they and investigate and improve.
Warm Regards
Hazal
What a team
What a team! Thanks so much to the team on for my daughters birthday party. They were great, they joined in and made them laugh so, so much! I couldn’t thank them enough. I couldn’t recommend the pool party enough. You rock!
2023年6月17日
自発的なレビュー
Better - Truro Leisure Centre からの回答
Good Evening Kim,
Thank you for your review.
We are delighted to hear that your daughter's birthday party was a huge success thanks to the assistance of the Truro staff. We hope she enjoyed her party and the activities included. I will ensure to pass on your lovely feedback for the attention of the centre staff.
Kind regards,
Charmaine
Well equipped and really helpful staff
Well equipped and really helpful staff. Very clean and a friendly atmosphere. Love it.
2023年4月24日
自発的なレビュー
Better - Truro Leisure Centre からの回答
Hi Amanda,
Thank you for your message.
We are very happy to hear you are enjoying the staff and facilities at Truro and we will pass your comments onto the centre.
Warm Regards
Hazal
Everyone very helpfull
Everyone very helpfull and understanding of my health needs and fills me with confidence about fulfilling my goals
2023年7月3日
Better - Truro Leisure Centre からの回答
Hi Gary,
Thank you for your review.
We are very happy to hear that you are enjoying Truro and will pass your comments to the centre.
Warm Regards
Hazal
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