Big Motoring World - Blue Bell Hill レビュー 

NEVER EVER AGAIN
Worst experience from technicians to managers
I would strongly advise anyone to think twice before buying a car from Big Motoring World based on my experience.
What should have been a simple collection turned into almost two months of frustration, misinformation, and broken promises.
On the day I was due to collect my car, after my finance had been approved, paperwork signed, my private plate removed, insurance arranged and road tax sorted, I was told at the last minute that the car had a fault with its fast charging system and could not be handed over. From that point onwards, it was one excuse after another.
Over the following weeks I was repeatedly told:
• The car was being diagnosed.
• It was waiting for a technician.
• It had been sent to Snodland.
• It was going to Peterborough.
• It was waiting for transport.
• It had been repaired.
• It was almost finished.
• The wrong part had been ordered.
• The correct part had been ordered.
• They had no update.
Almost every phone call resulted in a different story depending on who answered the phone. I constantly had to chase for updates because nobody contacted me as promised. Managers were always "too busy" to speak to me, and when they eventually called back they often knew less about my case than I did.
To make matters worse, I visited the dealership several times in person because I simply could not get a straight answer. I repeatedly had to explain the entire situation to different members of staff. Promises to call me back were regularly broken.
This situation caused major disruption to both my work and my personal life. I had holidays booked and instead of enjoying them I spent my time chasing emails, looking for internet access overseas and trying to find out what was happening with a car I had already bought.
Eventually I was told the original vehicle had developed further issues and was unlikely to be repaired. I was offered another car—but only if I paid £2,240 more. After waiting nearly two months, I had little choice but to accept because I desperately needed a vehicle.
Even collecting the replacement car was another nightmare. I was first told to collect it, travelled nearly 80 miles, then received a phone call telling me to turn around because it wasn't ready. The following day I travelled over two hours by public transport, only to discover I couldn't pay the balance by credit card because nobody had informed me beforehand. I had to ask a friend to transfer money into my bank account while sitting in the dealership. I was also only given one key and was asked to sign paperwork acknowledging this without it being properly explained.
Although they reimbursed some of my out-of-pocket expenses, they ignored the countless hours wasted, the stress, the inconvenience, the disruption to my holidays, and the complete lack of communication.
The final insult came when I visited the original branch after collecting my replacement car and found my original vehicle sitting on their forecourt for sale, despite being repeatedly told it was still elsewhere undergoing repairs. When I questioned this, the manager claimed he had no idea it was even there.
This entire experience exposed serious problems with communication, organisation and customer service throughout the company. I lost confidence in everything I was told because the information constantly changed depending on who I spoke to.
Buying a car should be an exciting experience. Instead, Big Motoring World turned it into one of the most stressful customer experiences I have ever had.
I would never recommend them based on my experience.

We found the whole process very straightforward and easy. Your member of staff Steve was very informative and professional. Not pushy at all which made us feel comfortable and not under pressure. We visited your site 2 weekends on the trot to make sure that we were buying the car most suitable for us and Steve was very patient and knowledgeable. Overall 10 out of 10 from my self and husband.

Proceed with caution and inspect everything carefully before collection

We found a car that appeared suitable as our son’s first vehicle. During our initial inspection, I pointed out that one tyre had a piece of rubber missing and asked whether it was safe. I also highlighted several scratches on the rear of the car. I was told that the scratches would be polished as part of the handover preparation.

After paying the deposit, I returned three days later to collect the vehicle. The handover representative checked the records and told me that two tyres had been replaced. When I inspected the car, I found that it had a mixture of Nexen (South Korean) and Bridgestone (the A3 comes with this) tyres. I appreciate that fitting different tyre brands is not necessarily unlawful, provided the tyres meet the relevant requirements, but the arrangement caused me concern because the vehicle was intended for a new 17-year-old driver. The handover person also informed me that one tyre had small cracks and needed monitoring.

The scratches I had previously raised also remained visible.

I asked whether anything further could be done regarding the tyres, but I felt that my concerns were dismissed and that the position presented to me was essentially to accept the vehicle as it was or not proceed. I decided not to complete the purchase and requested the return of my deposit - I am told 3-5 days. I will report back whether that is indeed the case.

This review reflects my own experience. My advice to other buyers is to inspect the vehicle carefully at both the viewing and collection stages, confirm any promised work in writing, and consider arranging an independent inspection before completing the purchase.

Ideally I would recommend to chose a different car dealer.

I enquired about a car in the Kent branch. I live in Scotland so before coming all the way to Kent I wanted to get the price of their extended warranties. When I spoke with their team on the phone they told me they could only discuss this in person and would need me to come to branch before they would give me any sort of figure on the warranty cost because "it varies by car". I enquiried about a specific car and explained I live in Scotland and want to discuss these matters before coming to purchase the car but they wouldnt not give me anything. Ridiculous business practise.

Will not be interested in buying a car from them again. Clearly more interested in getting people in to do a hard sell than to actually discuss figures or a sale.

The worst company I've ever dealt with!!! This is about my experience buying a Tesla from Blue Bell Hill Depot! After several hours of negotiations with Manager R, we reached an agreement and arranged to pick up the car in a few days! I paid the money, and I had a document stamped Manager Approved Best Deal. Finally, the day to pick up the car arrived, and I removed the Volvo insurance and purchased new Tesla insurance. (The Volvo buyer was supposed to come pick it up that evening.) After arriving at Big Motoring, a different Manager J, who found time for us after an hour of waiting, presented us with different documents with a different price and a contract that was 4,000 pounds higher for us. My wife and I used two calculators to show him the price difference. All we heard was that he wanted to help us and make money! This is outrageous because, according to the law, you can't change contracts, agreements, etc., especially behind the other party's back! Then we wrote an official email to the complaints team and they replied that we had to wait 5 business days... after that time, they sent me their complaints policy🤣🤣🤣 (the biggest nonsense and hypocrisy from a company that changes contracts and treats customers like garbage). Therefore, we filed a complaint with FCA Action Fraud and Consumer Rights... I have photos of the documents and all the emails from this company... There are "Complaint BMW" groups on social media. If you read it, it's unbelievable how many people in the UK have and have had major problems with this company and its cars... THEREFORE, EVERYONE SHOULD THINK 10 TIMES BEFORE DECIDING TO VISIT THIS COMPANY... UNLESS YOU LIKE TROUBLE, WASTE OF MONEY AND TIME!!!!! LEARN FROM MY MISTAKES AND STAY AS FAR AWAY AS POSSIBLE FROM THE TROUBLE OF BIG MOTORING WORLD............. reply for our answer.....
Save those fairy tales for the kids!!!!!!! Your complaints team did absolutely NOTHING!!!! You sent an email saying I had to wait 5 days in the queue, and then another telling me to comply with your complaints policy!!!!!!! And this is coming from a company that doesn't follow the law and changes contracts behind customers' backs!!!!!!! So don't spout nonsense just to make it look like you care about the customer, because you don't—and NO ONE from your Blue Bell Hill team wanted to help us; you just refunded the money immediately because you already had a buyer lined up for that Tesla!!!!!!!!

Everything went smoothly, and the staff performed their duties professionally; Mr. Lukasz, in particular, was very helpful and gave clear, direct answers to our questions. I wish all dealerships in the United Kingdom offered such service. I am truly pleased—not only with my car but also with the service I received. Best regard

I collected my new car today from Big Motoring World. Overall, I had a great experience. The staff were very friendly, welcoming, and caring throughout the process. I really appreciate all the team members for looking after us and making everything go smoothly.

The only thing I was disappointed with was the cleaning of the car. It hadn’t been cleaned properly before collection, which was a bit disappointing. Apart from that, everything else was excellent, and I’m happy with my new car.

We had a bad experience buying the car at a different big motoring world branch but we loved the car, we had it transferred to a Blue Bell Hill & they restored our faith with the service & kindness we experienced today. We had a lovely man called JJ who was very enthusiastic and happy to help however he could.

Purchased a Q4 Audi etron from Blue bell hill Big Motoring world just over one month ago for my wife. My wife doesn't usually use the A/C however during this hot spell she's switched it on only to find it doesn't work. It took me a number of attempts to get clarification from Big Motoring World on how to claim on my 3 month warranty and was asked to take it to Kwikfit for a free A/C inspection and get them to report on the failure. Kwikfit kindly inspected the vehicle A/C and found the system to be charged but could not identify the fault and do not (as its a free inspection) provide reports for Big Motoring World warranty management, which is no surprise.
I have now informed the warranty team at Big Motoring World how is dealing with my case via email and chased a further 3 times on email plus made calls to the branch office however after 5 days I've had no response and the reception refuse to put me through to the warranty team directly (excuse of not being able to). Given we are currently in the middle of a heat wave with temperatures exceeding 30 degrees I am highly disappointed at the total lack of service and courtesy and will now have to take matters into my own hands.
During the sales process Big Motoring World pressure you heavily to take an extended warranty however if this is an example of how its managed I certainly would not waste your money and reflecting off the sales process would certainly not buy from them again.

Thanks Big Motoring World for the rely on Trust pilot. Its a shame however the multiple phone calls and email didn't get a courteous reply over the 5 days of chasing but you can respond pretty sharpish to a trust pilot review. Lets hope you keep up the communication moving forward and honor the warranty you provide and get the A/C fixed.

update 20/7/26
Its now 20 days since I raised the warranty claim. Ive been to kwikfit for diagnostics and to an Audi specialist for further diagnostics at my cost of £90 and all data has been submitted to BMW and I am simply begin ignored. I've even been told not to contact them by phone to chase this as it may delay their response:
"We understand that you may wish to call in to try to speed up the process; however, our system prioritises enquiries based on the most recent response. This means that calling may reset the position of your query and can actually delay the time it takes for us to respond. " comical!

If you are thinking of buying a car with warranty do not go to Big Motoring World. I am now having to start formal proceedings to return the vehicle.

27/8/26 - 8 week into the claim and still no functioning A/C and Big Motoring World havent refunded the £90 diagnostic fee I incurred, even though ive supplied my bank details 3 times and dont reply to email for days if not weeks. Their after sale service is total incompetent.

Great service.
Immaculate car
Would definitely use again.

Barry very helpful from start to finish great to deal with
Kayleigh very helpful in issuing all paper for hand over

Excellent customer service

They do offer cheap cars at trade prices, but there are a few points to understand. Cars are not fully checked and some will have issues -factor this into the price

They make their money not on the sale of the car, but rather the aftermarket add ons such as the various warrenties.

If you can resist the heavy sales pressure you can bag yourself a good car at a very cheap price

Really good experience everyone very pleasant and helpful. Very professional.
Olivia made sure we drove away happy & content, nothing was too much trouble.

First time there and very impressed with service welcomed when turned up to finish. Girls had free drinks and can test drive y recommend going there as many cars untill u chose the right car for u and they treat u like family will decently

Excellent service

I’m 60 years old & normally hate the experience of buying or selling cars, the experience I had today at Big Motoring World at Bluebell Hill was a breath of fresh air & actually enjoyable. Great staff & really efficient.

From start to collection, the service was outstanding, from the staff to the cappacinos. I was talked through the process and what extras were on offer.
Once I collected the car I was shown all the operations without the rush.

We had an amazing experience with our recent BMW purchase. Alex, our salesperson, was fantastic—super helpful and efficient. We were able to complete the entire purchase within just 2 hours!

Satisfied with the service only that I have to buy petrol for me be able to leave the area.