Team at big motoring world Wimbledon are very professional and welcoming. Made my experience there a very pleasant one. Definitely will be returning in the future. Big shout out to Imran for getting t... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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We were shown a car valued in excess of £17000 that had clearly not had any checks undertaken on its condition. Rear leather seats ripped and repaired with black tape, rear wheel arch protectin litera... もっと見る
The service was okay overall, although the exchange process was quite long. Miran was approachable, polite and very helpful throughout. Lucas, who handed the keys over to us at the end, was excel... もっと見る
企業が回答しました
Big Motoring World Wimbledon provided a great service. Syed, the sales executive was very informative and explained every detail of the car and additional packages well. Lucas, the handover a... もっと見る
企業が回答しました
企業情報
当該企業による記述
We supply thousands of cars a month to customers across the UK. We strive to ensure all of our customers are over the moon and with a car that puts a smile on their face.
連絡先
Big Motoring World, SW17 0HB, London, 英国
- 01634 248638
4.0
ほぼ満足
4459件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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Utterly Disappointed — Worst Dealership Experience Ever!
Honestly, this is one of the worst dealerships I’ve ever dealt with. They’ve been lying and misleading since day one — especially about the finance agreement. The salesman kept pushing add-on products even after I repeatedly said no. Absolutely relentless and annoying.
The finance guy? I could barely understand a word he said — he speaks so quietly it’s impossible to follow anything.
They claim to do a “200-point check” before selling, but the very next day the car’s keypad battery died. I paid £3,000 extra for their warranty and still had to wait an entire week just to get a useless update from after-sales. In the end, I fixed it myself after watching YouTube.
And to top it off, I’m still waiting for my spare key — nearly three months now. The branch has had the key and service book for over two months but keeps blaming being “understaffed.” Two months to post a key? It’s beyond ridiculous.
2026年2月18日
自発的なレビュー
Big Motoring World - Wimbledon からの回答
Hi Sri,
I am so sorry to hear about your disappointment so far.
Unfortunately, we have been unable to locate your details and we have yet to receive a response to our request for further information via Trustpilot.
Please get in touch at bigassist@bigmotoringworld.co.uk with further details including your vehicle registration so that we can look into this further.
Kindest regards,
Big Motoring World
Enjoyable visit
After reading reviews on BMW I was reluctant to buy from them. I visited the Wimbledon branch and as I reported to Trustpilot . they were so helpful there. I left without buying but was certainly under no pressure.
I later returned and decided to take a chance on a Mini Countryman. Been using the car for a week or more and at the moment so pleased with it. Time will tell but at the moment can’t praise them enough.
2026年3月29日
自発的なレビュー
Big Motoring World - Wimbledon からの回答
Hi Patricia,
We appreciate you sharing your experience. We're happy to hear that the team was helpful and that you're pleased with your Mini Countryman. Thank you for your positive feedback; we value it greatly!
Kindest Regards,
Big Motoring World
Mixed Experience
The place and ambience is fine. The good part was they placed the 2 cars I wanted to see next to each other (which is one of the main reasons for the 4 rating). However, the wait time was too long. They did offer us a seat as we arrived, but had to wait for more than half an hour before someone actually attended to us. This after we had booked an appointment. The staff (at-least the one assigned to us) was a little pushy (almost aggressive) when confronted about the errors in the car website and when requested for details on the Finance plans and the add-ons.
2026年4月11日
Big Motoring World - Wimbledon からの回答
Hi Guru,
Thank you for your review. We appreciate your feedback and are glad the car placement was helpful. We regret the wait time and that our staff seemed pushy. We'll address these concerns to improve our service.
Kindest Regards,
Big Motoring World
Good service all round
Good service all round, a bit of a wait at the start as I didn't have an appointment and was fairly busy, but staff were attentive and helpful
2026年4月12日
Big Motoring World - Wimbledon からの回答
Hi Johno,
We appreciate your feedback and are glad our staff were helpful. We're sorry about the wait; we aim to improve our service during busy times.
Kindest Regards,
Big Motoring World
Big Motoring World - Wimbledon からの回答
Hi Angus,
We apologise for any discomfort or inconvenience you may have felt during your visit to our Wimbledon branch. Providing a seamless and pleasant car-buying experience is our utmost priority, and we apologise for any inconvenience that the sales of additional products may have caused.
I have passed this on to the relevant Management Teams so that this can be reviewed internally and improved going forward
Kindest regards,
Big Motoring World
Luke was amazing at (Customer Service) & Happy Car Buyers
We recently had a fantastic experience at Big Motoring World in Wimbledon, thanks to Luke
. From the moment we arrived, he was incredibly welcoming, patient, and attentive. He took the time to show us a wide range of cars, making sure we felt comfortable exploring all our options without any pressure.
Luke’s knowledge really stood out—he explained everything clearly and in detail, from the features of each vehicle to the different products and services available, including the resealable plan we chose. He made sure we fully understood what we were signing up for, which gave us real confidence in our decision.
It was also a very pleasant environment overall. We appreciated the small touches like being offered hot drinks while we browsed, which made the whole experience even more relaxed and enjoyable.
Another highlight was their excellent website, which made it easy to filter and find cars based on our specific needs and budget before even visiting. It really helped narrow down our choices and made the in-person experience even smoother.
Overall, we couldn’t be happier with the service we received. Luke went above and beyond to make sure we found the right car, and we’re absolutely delighted with our purchase. Highly recommended!
2026年4月11日
自発的なレビュー
Big Motoring World - Wimbledon からの回答
Hi Fran,
Thank you for your 5-star review!
We're happy to hear that you had a fantastic experience! We appreciate your positive comments regarding the welcoming atmosphere, the informative assistance you received, and the usefulness of our website. We're delighted that you are pleased with your purchase. Thank you for your recommendation!
Kindest Regards,
Big Motoring World
I wouldnt touch this company with a…
I wouldnt touch this company with a stick. Paid £120 for a car to be delievered from leeds to wimbledon-got tk wimbledon to see the car and it had a deep scratch on the side of the car what was not in the origional picrures and not disclosed over the phone. We paid over £60 in ubers there and back. When we saw the scratch we immediatly didnt want the car. We asked for a refund of the £120 due to the scratch not being there when we first enquired about the car. The customer service is nothing short of disgraceful. Showrooms a mess computers bolted to the tables. Save your time save your money, dont bother with these lot. If anyone from big motoring world is seeing this review please assist on this situation-your head office in kent didnt have a clue what to do.
The update below by the way ive been in touch with you via email and by phone and they have refused to refund me on the basis that the dealership said that there wasnt a scratch and hasnt even sent photo proof back to the complaints team. This company is a disgrace.
2026年4月10日
自発的なレビュー
Big Motoring World - Wimbledon からの回答
Hi Ronnie,
Thank you for bringing this matter to our attention and expressing your dissatisfaction with the service you've received from Big Motoring World. We apologise for your disappointment with the condition of the vehicle.
We do repair any small imperfections that we can at our prep centre before our vehicles are introduced to our forecourts. Unfortunately, not all scratches and dents can be repaired.
Unfortunately, we have been unable to locate your details and we have yet to receive a response to our request for further information via Trustpilot.
Please get in touch at bigassist@bigmotoringworld.co.uk with further details including your vehicle registration so that we can look into this further.
Kindest regards,
Big Motoring World
Quick process and the car was all as…
Quick process and the car was all as described. Friendly staff too
2026年4月10日
Big Motoring World - Wimbledon からの回答
Hi CR,
Thank you for your 5-star review!
Kindest Regards,
Big Motoring World
New used Gold GTE from big world
Impressive operation. Bought my new used Golf GTE there and am as happy as a newt.
2026年4月11日
自発的なレビュー
Big Motoring World - Wimbledon からの回答
Hi Alexander,
Thank you for your 5-star review!
Kindest Regards,
Big Motoring World
Big Motoring World - Wimbledon からの回答
Hi Colin,
We are glad to hear that you had an excellent experience with us!
However, it seems there might have been a small misunderstanding.
In the rating system, three stars typically indicates a negative experience. If you believe your experience deserves a higher rating, we'd greatly appreciate it if you could update your review to reflect that.
Your feedback means a lot to us. Thank you for considering this.
Kindest Regards,
Big Motoring World
Was happy with the car i brought until…
Was happy with the car i brought until I got it home and had to give it a proper clean inside and out and notice a chip in the trim of the windscreen and there is and issue with inisalisation of the tyre pressure. On reporting it ive been told they will not assist with the windscreen. Do they really check the cars over before being sold or do they just want your money. No happy after 10 grand spent.
2026年3月25日
Big Motoring World - Wimbledon からの回答
Hi Claudette,
Thank you for your review. I am sorry to hear that you were left disappointed by your experience and for the frustration that this has caused.
I am so sorry to hear that the vehicle's condition did not meet your expectations. We do repair any small imperfections that we can at our prep centre before our vehicles are introduced to our forecourts, unfortunately not all imperfections can be repaired.
Your experience with what you have detailed falls well below par with what we expect from the staff here at Big Motoring World and is not what we would want any of our customers to experience. We certainly would not wish for our customers to leave feeling as you did.
I will be sure to pass on your comments to the relevant persons who will ensure that training is implemented where necessary.
Kindest Regards,
Big Motoring World
missing wheel nut covers and nearside…
missing wheel nut covers and nearside mirror does not retract fully hits the glass which should have been picked up on the 200 point check - came to site in Wimbledon today Scott from sales assisted me ...very professional on site engineer Andy took a look and mirror requires part replacement...ordered and will contact me when on site....great afterservice
2026年3月31日
Big Motoring World - Wimbledon からの回答
Hi Mick,
Thank you for your review. We appreciate your feedback and are sorry about the missing covers and mirror issue. We're glad the team provided great afterservice and ordered the replacement part. We will contact you when it's ready.
Kindest Regards,
Big Motoring World
I recently bought a car and there was…
I recently bought a car and there was an issue I noticed which I was told was fixed but it turned out not to be the case. The salesman effectively just lied. Al they did was pressure me into buying the warranty cover which is massively overpriced.
2026年3月25日
Big Motoring World - Wimbledon からの回答
Hi Mr Haria,
Thank you for your review. We appreciate you bringing this to our attention. We're sorry to hear about the issue with your car and the warranty. We'll look into your comments.
Kindest Regards,
Big Motoring World
Customer service from Bill
Very informative and helpful.
Customer service from Bill he was absolutely fantastic and answered all our questions and was kind and respectful and not pushy.
Which I thought was so important that we were not pushed to make a decision.
2026年4月2日
Big Motoring World - Wimbledon からの回答
Hi Uzma,
Thank you for your fantastic 5 star review!
I will pass on your lovely feedback to Bill and the rest of the team at our Wimbledon branch.
Kindest Regards,
Big Motoring World
Big Motoring World - Wimbledon からの回答
Hi Dave Woodcock,
Thank you for your lovely 5 star review!
Kindest Regards,
Big Motoring World
Hard sell off warranty products, had to walk out.
I had chosen a car and paid a deposit. All I wanted was to check it, buy and drive out. Then came the warranty hard sell. I walked out purely because of that, and will not go back which is annoying given the range of vehicles. Deeply worrying whilst we’re still in the middle of a motor finance scandal that dealers have simply moved on to strong arming people into overpriced warranties.
2026年3月1日
Big Motoring World - Wimbledon からの回答
Hi Rob H,
We apologise for any discomfort or inconvenience you may have felt during your visit to our Wimbledon branch and for any inconvenience that the sales of additional products may have caused.
I have passed this on to the relevant Management Teams so that this can be reviewed internally. Additional training will also be provided where necessary to ensure this does not happen again.
Kindest regards,
Big Motoring World
Big Motoring World - Wimbledon からの回答
Hi Hamda,
Thank you for your 5-star review!
Kindest Regards,
Big Motoring World
Excellent customer service By zia…
Excellent customer service By zia payman , who was very friendly and provided all the details and information we needed . Naz also helped us out in the final stages of purchasing our car and overall the customer service provided was great and will definitely recommend this place.
2026年4月6日
自発的なレビュー
Big Motoring World - Wimbledon からの回答
Hi Sanjay,
Thank you for your 5-star review!
I will be sure to pass along your lovely feedback to Zia and the team!
Kindest Regards,
Big Motoring World
Incredibly rude staff at Wimbledon…
Incredibly rude staff at Wimbledon branch. To sell a customer add on products, sales manager in Wimbledon branch, would do anything.
Wouldn’t recommend this place even to my enemies.
2026年3月14日
Big Motoring World - Wimbledon からの回答
Hi Disappointed and Disrespected,
Thank you for bringing this matter to our attention and expressing your dissatisfaction with the service you've received from Big Motoring World. We apologise for any inconvenience or frustration caused by the issues you've encountered with your car.
Your experience with what you have detailed falls well below par with what we expect from the staff here at Big Motoring World and is not what we would want any of our customers to experience. We certainly would not wish for our customers to leave feeling as you did.
Could you get in touch at customercare@bigmotoringworld.co.uk with further details on your experience so that this can be reviewed further to prevent this from happening again?
Kindest Regards,
Big Motoring World
Booking the appointment and getting…
Booking the appointment and getting finance set up was easy online and via call centre. We test drove the car for about 5/10 mins in an area with a 20 mph speed limit, which didn’t allow me to realise at a higher speed the steering pulled to the right. It wasn’t until we sat down after the test drive did I find that there was 3 recalls on the vehicle. I called a Dacia garage to find out what they were and how to deal with them. One being an issue with the steering column. The finance wasn’t done with their main lender which meant it took 3 days to be processed, I was told I’d be able to take it away same day. I had to make a second trip of over an hr and a half to collect the car which I have booked in to get the recalls sorted. The ombudsman says they shouldn’t have sold it, they are adamant that they could. In doing in to the bot to check what’s in the spare wheel section I found it covered in dog hair and part of a kids toy, I’m guessing from previous owner. The sales guy was good, just wasn’t given enough information about what he was selling.
2026年3月30日
Big Motoring World - Wimbledon からの回答
Hi Julie,
Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you found the booking process and initial setup straightforward, and that our sales colleague provided a positive experience during your visit.
However, we’re very sorry that several aspects of your purchase did not meet expectations.
We understand your frustration regarding the test drive route and the steering concern you later identified. Your comments highlight the importance of ensuring customers have sufficient opportunity to fully assess a vehicle before making a decision, and we will review this internally.
We’re also concerned to hear about the recalls and the timing of when this information was made available to you. Transparency is extremely important to us, and we regret that you felt you needed to seek further clarification independently. We appreciate you raising this, and we will ensure this feedback is shared with the relevant teams.
In addition, we apologise for the delay with your finance agreement and the inconvenience caused by the additional journey to collect your vehicle. We understand how frustrating this must have been, particularly after being advised of a same-day collection.
Finally, we’re sorry to hear about the condition of the spare wheel compartment. This is not the standard we aim to deliver, and it should have been properly checked and prepared prior to handover.
We truly value your feedback, as it helps us identify where we need to improve, both in communication and in our preparation processes. If you would like us to look into your experience further or assist in any way, please don’t hesitate to contact us directly at BigAssist@bigmotoringworld.co.uk.
Kindest Regards,
Big Motoring World
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