From the moment I walked in, greeted and treated like a queen! The flow of purchasing and actually taking the vehicle home(same day) was so smooth. Everyone smiled, the managers got involved. All busi... もっと見る
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We were shown a car valued in excess of £17000 that had clearly not had any checks undertaken on its condition. Rear leather seats ripped and repaired with black tape, rear wheel arch protectin litera... もっと見る
Team at big motoring world Wimbledon are very professional and welcoming. Made my experience there a very pleasant one. Definitely will be returning in the future. Big shout out to Imran for getting t... もっと見る
企業が回答しました
The service was okay overall, although the exchange process was quite long. Miran was approachable, polite and very helpful throughout. Lucas, who handed the keys over to us at the end, was excel... もっと見る
企業が回答しました
企業情報
当該企業による記述
We supply thousands of cars a month to customers across the UK. We strive to ensure all of our customers are over the moon and with a car that puts a smile on their face.
連絡先
Big Motoring World, SW17 0HB, London, 英国
- 01634 248638
4.0
ほぼ満足
4460件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Booking the appointment and getting…
Booking the appointment and getting finance set up was easy online and via call centre. We test drove the car for about 5/10 mins in an area with a 20 mph speed limit, which didn’t allow me to realise at a higher speed the steering pulled to the right. It wasn’t until we sat down after the test drive did I find that there was 3 recalls on the vehicle. I called a Dacia garage to find out what they were and how to deal with them. One being an issue with the steering column. The finance wasn’t done with their main lender which meant it took 3 days to be processed, I was told I’d be able to take it away same day. I had to make a second trip of over an hr and a half to collect the car which I have booked in to get the recalls sorted. The ombudsman says they shouldn’t have sold it, they are adamant that they could. In doing in to the bot to check what’s in the spare wheel section I found it covered in dog hair and part of a kids toy, I’m guessing from previous owner. The sales guy was good, just wasn’t given enough information about what he was selling.
2026年3月30日
Big Motoring World - Wimbledon からの回答
Hi Julie,
Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you found the booking process and initial setup straightforward, and that our sales colleague provided a positive experience during your visit.
However, we’re very sorry that several aspects of your purchase did not meet expectations.
We understand your frustration regarding the test drive route and the steering concern you later identified. Your comments highlight the importance of ensuring customers have sufficient opportunity to fully assess a vehicle before making a decision, and we will review this internally.
We’re also concerned to hear about the recalls and the timing of when this information was made available to you. Transparency is extremely important to us, and we regret that you felt you needed to seek further clarification independently. We appreciate you raising this, and we will ensure this feedback is shared with the relevant teams.
In addition, we apologise for the delay with your finance agreement and the inconvenience caused by the additional journey to collect your vehicle. We understand how frustrating this must have been, particularly after being advised of a same-day collection.
Finally, we’re sorry to hear about the condition of the spare wheel compartment. This is not the standard we aim to deliver, and it should have been properly checked and prepared prior to handover.
We truly value your feedback, as it helps us identify where we need to improve, both in communication and in our preparation processes. If you would like us to look into your experience further or assist in any way, please don’t hesitate to contact us directly at BigAssist@bigmotoringworld.co.uk.
Kindest Regards,
Big Motoring World
Amazing customer service
Seen to by Rafael. Extremely helpful and friendly with Great customer service. Answered all the questions we had. Highly recommend
2026年4月6日
自発的なレビュー
Big Motoring World - Wimbledon からの回答
Hi Emilie,
Thank you for your 5-star review!
Kindest Regards,
Big Motoring World
Rafael was an absolutely perfect…
Rafael was an absolutely perfect salesman, assisted us all the way without being pushy and gave us amazing customer service
2026年4月6日
自発的なレビュー
Big Motoring World - Wimbledon からの回答
Hi Harley,
Thank you for your great 5-star review!
I will pass on your feedback to Rafael.
Kindest regards,
Big Motoring World
A week later still waiting for the…
A week later still waiting for the electric seat to be repaired that was faulty when I bought it.
2026年3月30日
Big Motoring World - Wimbledon からの回答
Hi Dave,
Thank you for bringing this matter to our attention and expressing your dissatisfaction with the service you've received from Big Motoring World. We apologise for any inconvenience or frustration caused by the issues you've encountered with your car.
Our team strives to address customer inquiries and concerns promptly and effectively, and we apologise if you have experienced delays or difficulties in communication.
I can see from your communication with our After-Sales Team that you were advised to attend a local garage of your choice so that a diagnostic can be carried out, as there were no garages within our authorised list near you.
Once you have the diagnostic report please send this back to the After-Sales Team who would then be able to assist you.
Kindest Regards,
Big Motoring World
Failed to keep appointment for test drive
We had an appointment for a test drive. When we arrived (on time), we were told to take a seat. After about 15 minutes, I asked when we would get to see the car, and go for a test drive. The man behind the counter said it could be up to an hour after our appointment time. It baffles me that we weren't warned of the long waiting time when we arrived. We had another appointment, so we just left rather than waiting. We overheard other customers expressing similar frustrations. The man behind the desk didn't seem to see this as a problem - he was unapologetic, as though this was normal.
2026年3月28日
Big Motoring World - Wimbledon からの回答
Hi Struan,
Thank you for bringing this to our attention. I apologise for your experience with us at our Wimbledon branch, and that the receptionist came across as uncaring when you raised concerns with the waiting time.
We are currently looking into ways to streamline our processes in order to decrease the amount of waiting times our customers experience at our sites. We appreciate your feedback about your visit. I have passed on your feedback to the relevant Management departments to ensure that we are offering the best possible service moving forward.
Kindest Regards,
Big Motoring World
Maryam was a great help!
Maryam was a great help! Thank you so much for making a difficult decision much easier. Highly recommend
2026年4月3日
自発的なレビュー
Big Motoring World - Wimbledon からの回答
Hi Dyl,
Thank you for your 5-star review!
I will pass along your lovely feedback to Maryam and the team!
Kindest Regards,
Big Motoring World
Great company to buy from.
2026年4月3日
自発的なレビュー
Big Motoring World - Wimbledon からの回答
Hi Dino,
Thank you for your 5-star review!
Kindest Regards,
Big Motoring World
Good communication and knowhow
Good communication, excellent vehicle preparation. Well run sales operation.
2026年4月2日
Big Motoring World - Wimbledon からの回答
Hi John,
Thank you for your 5-star review!
I will pass along your lovely feedback to the team!
Kindest Regards,
Big Motoring World
Waited over 1 hour and 15 mins for…
Waited over 1 hour and 15 mins for someone to even acknowledge I was there and then I was told to wait for someone waited another 20 minutes and then thought I have paid for the car to come here and wasted 1 hour 30 minutes so just left told them it’s fine don’t worry
2026年3月25日
Big Motoring World - Wimbledon からの回答
Hi,
We are sorry to hear you had to wait longer than expected for your appointment. I have passed this feedback on to the management team at Wimbledon to ensure necessary training is carried out so that this is improved going forward.
Kindest regards,
Big Motoring World
Wonderful experience with big motor…
Wonderful experience with big motor world. Good staff, very convenient to get all my things done.
2026年3月25日
Big Motoring World - Wimbledon からの回答
Hi Komal,
Thank you for your great 5-star review!
Kindest regards,
Big Motoring World
We test drove 2 cars
We test drove 2 cars. The salesman was lovely and very helpful. I told him I wasn’t looking to buy a car that day but would return 2 days later to buy a car. He spoke to his manager who came out and made me feel very uncomfortable, he kept pushing for a sale despite me saying numerous times that I would return to buy a car, the manager had no regard for his customer and only cared about trying to get a sale. Due to this I did not return and they lost business.
2026年3月25日
Big Motoring World - Wimbledon からの回答
Hi Joshua,
I am very sorry to hear that the service you received was not satisfactory. Your experience with what you have detailed falls well below par with what we expect from the staff here at Big Motoring World and is not what we would want any of our customers to experience. We certainly would not wish for our customers to leave feeling as you did.
I have passed this on to the relevant Management Teams so that this can be reviewed internally. Additional training will also be provided where necessary to ensure this does not happen again.
Kindest regards,
Big Motoring World
Cowboys and Miss Sell …
This cowboy Company has severely missed sold a vehicle that has been sat out for at least 6 to 8 months while been allowed to rust before we brought the Vehicle .
The vehicle was never checked as discussed and mention in their policy which is not even worth the writing. It's written by, It has come with illegal brakes that has made the vehicle on unroadworthy and big motoring world will not take responsibility for this or give a full refund
The Customer Service is absolutely shocking and non-existent. Don't believe the 200 Point check it's not done on a vehicle. It's just printed off as a general bit of paper not specific to the vehicle
The company will sell you a vehicle without a V5 and expect you to do all the running around get this sorted they don't comply with any consumer duty Law
They have no consideration for other road users as they're happy to send an illegal vehicle out without any checks
Keep well away from this company they need to be shut down as they are totally illegal and have no respect for customers
They do not follow compliance laws, nor did they follow anything at the FCA set out when it comes to a sale, they are desperate for the sales and lie to customers to get the sale, they are pushy a point of sale and make you pay for something that they don't need to pay for common sense should prevail but it doesn't with big motoring world.
Keep well away from the Wimbledon branch they are absolutely cowboys awful from start to finish and don't believe a word they say as they don't do what they say and the quality of the vehicles is very poor.
Big motoring world need to be shut down with immediate effect and stop miss selling to customers
2026年3月2日
自発的なレビュー
Big Motoring World - Wimbledon からの回答
Hi Toby,
Thank you for bringing this matter to our attention and expressing your dissatisfaction with the service you've received from Big Motoring World. We apologise for any inconvenience or frustration caused by the issues you've encountered with your car.
All of our vehicles are subjected to an inspection prior to their placement on the forecourt; however, they are all sold in a used condition and on occasion, faults can develop, often these are unforeseen and sudden.
On occasion, we are either supplied with an expired V5 or the vehicle was previously classed as disabled. In this case, the customer would need to apply for a new logbook and pay for the road tax at a Post Office using a V62 form.
We apologise for any disappointment or inconvenience that may have been caused.
Kindest regards,
Big Motoring World
Very friendly service and helpful…
Very friendly service and helpful professional service desk
2026年3月24日
Big Motoring World - Wimbledon からの回答
Hi Mohammed,
Thank you for your great 5-star review!
Kindest regards,
Big Motoring World
Have had a great experience buying a…
Have had a great experience buying a car here, Louis has been fantastic, getting us the best deal possible and answering all our questions. We would highly recommend anyone coming here to buy their next car.
2026年3月31日
自発的なレビュー
Big Motoring World - Wimbledon からの回答
Hi Sarah,
Thank you for your lovely 5-star review!
I will pass on your feedback to Louis.
Kindest regards,
Big Motoring World
Big Motoring World - Wimbledon からの回答
Hi Femi,
Thank you for your 5-star review!
Kindest Regards,
Big Motoring World
Service experience and kindness
Amir was such a good a guy and the experience was incredible and it was such a good service and god bless you guys
2026年3月30日
自発的なレビュー
Big Motoring World - Wimbledon からの回答
Hi Alan,
Thank you for your 5-star review!
I will pass along your lovely feedback to Amir!
Kindest Regards,
Big Motoring World
Process was smooth from the start
Process was smooth from the start, test drived a couple of vehicles. Meer was the person we dealth with, he was kind and helpful and very professional. We did get all the extras as well just for peace of mind. Also, many thanks to Yasmin and Wilson
2026年3月30日
自発的なレビュー
Big Motoring World - Wimbledon からの回答
HI Aleksei,
Thank you for your 5-star review!
I will be sure to pass along your lovely feedback to Meer and the team at Wimbledon!
Kindest Regards,
Big Motoring World
Good experience
The staff, especially the lady who did the test drive with us, were lovely.
Everything was done very efficiently when we visited, and we came away with the car we wanted.
2026年3月29日
Big Motoring World - Wimbledon からの回答
Hi Valerie,
Thank you for your review!
I hope you enjoy your new purchase!
Kindest Regards,
Big Motoring World
Big Motoring World - Wimbledon からの回答
Hi Akhil,
Thank you for your 5-star review!
Kindest Regards,
Big Motoring World
Wimbledon branch
Not to good overall experience. Sales personnel are pushing to add products we don’t need. We lost a lot of time just trying to say no.
Then we took car home and checked carefully only then we found damages to it. Boot door has a lot of dents and holes to inside plastic and dashboard screen has scratches all over it.
2026年3月21日
Big Motoring World - Wimbledon からの回答
Hi Aron,
We regret your experience wasn't ideal. We'll address the sales approach and product pushing. We're sorry to hear about the damages you discovered at home. We'll review our inspection process to prevent this in the future.
Kindest Regards,
Big Motoring World
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