DO NOT ORDER FROM BIOCOL!!! They use predatory practices to keep charging your card and it's gotten even worse. They are now telling me they will not cancel bc I am on an agreement plan. I've ordere... ãã£ãšèŠã
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Scam. They subscribe you without warning, then refuse to cancel your subscription. Required disputing the charge with my credit card
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I hate giving bad reviews, but the product is essentially concentrated apple juice branded really well. After wanting to cancel subscription, the journey to cancel my subscription has taken since MAY... ãã£ãšèŠã
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I received a severely damaged package that created a mess on my front porch as well as a mess in my kitchen. I contacted Biocol via email lead in the evening before I went to bed. My email was direct... ãã£ãšèŠã
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Biocol Labs â The future of health is Nature At Biocol Labs, we believe taking care of your health should feel natural, simple, and effective. Born in Lisbon back in 1977, weâve been creating plant- and mineral-based supplements for decades, always with one mission in mind: to offer cleaner, smarter alternatives to chemical-heavy products. Life today can be stressful and fast-paced, and our products are designed to help you keep up â whether you need better sleep, more focus, stronger immunity, or a little extra energy. Weâre especially proud of our natural formulas that support liver health, giving your body the reset it deserves so you can feel lighter, clearer, and more balanced every day. What makes us different? We combine the power of nature with modern science to create supplements that are effective, clean, and trustworthy. No unnecessary chemicals, no nonsense â just products you can feel good about putting into your body. Trusted by thousands of people worldwide, Biocol Labs is more than a supplement brand: weâre your daily partner in living a healthier, more conscious lifestyle. From Lisbon to wherever you are, weâre here to help you feel your best, naturally.
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Rua nova da piedade 21, 1200-420, Lisboa, ãã«ãã¬ã«
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- hello@biocollabs.com
- www.biocollabs.com
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I hate giving bad reviews
I hate giving bad reviews, but the product is essentially concentrated apple juice branded really well. After wanting to cancel subscription, the journey to cancel my subscription has taken since MAY (itâs now July) while they continue to charge me for product because itâs a subscription and they wonât cancel even though iâve requested, I have to now report my card. Iâm 15 emails in (no exaggeration) and they keep sending an email via AI vs a real human to cancel even though iâve requested a human, the human is still disconnected.
2026幎5æ27æ¥
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Biocol Labs ããã®åç
Hi Eryn,
We're truly sorry for this experience, reading through the full email chain, we completely understand your frustration. Being looped by our AI agent when you clearly and repeatedly asked for a human is not acceptable, and this is something we are actively addressing.
As a reminder, with a monthly subscription you are always in full control and can cancel at any time directly through your personal account.
We're glad our team was eventually able to cancel your subscription and offer a replacement for the undelivered order. Once the returned package is received at our warehouse, we will process your refund right away. We hear you and we're working hard to make sure this doesn't happen again.
Kind regards,
The Biocol Labs Team
Scam
Scam. They subscribe you without warning, then refuse to cancel your subscription. Required disputing the charge with my credit card
2026幎7æ6æ¥
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Biocol Labs ããã®åç
Hi Alex,
We're sorry you felt this way. All our products are subscription-based, which is communicated at checkout.
We're sorry if this wasn't clear enough and we take that feedback seriously. Please reach out to us directly at hello@biocollabs.com and we'll be happy to help resolve anything outstanding.
Kind regards,
The Biocol Labs Team
The team at Bicol Labs responded timelyâŠ
The team at Bicol Labs responded timely and professionally.
2026幎6æ25æ¥
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Biocol Labs ããã®åç
Thank you Maxine! Very glad to hear :)
Kind regards,
The Biocol Labs Team
My day item came damaged
My day item came damaged. They refused to follow through on a replacement. Packaging was horrible. I told him if they didnât replace the item they can cancel my subscription so they did do not recommend at all.
2026幎6æ15æ¥
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Biocol Labs ããã®åç
Hi fitfully,
We're sorry to hear about the damaged item and the experience that followed, that's not the standard we hold ourselves to.
We understand your decision to cancel and respect that. If you'd like to revisit this with us directly, our team is always available at hello@biocollabs.com.
Kind regards,
The Biocol Labs Team
Very fast response.
2026幎6æ19æ¥
èªçºçãªã¬ãã¥ãŒ
Biocol Labs ããã®åç
Thanks for the kind words, Tiffany :)
We are here if you need us!
DO NOT ORDER FROM BIOCOL!!
DO NOT ORDER FROM BIOCOL!!! They use predatory practices to keep charging your card and it's gotten even worse. They are now telling me they will not cancel bc I am on an agreement plan. I've ordered from here before and have never had this. Also when you go to order, they automatically put you on a subscription, many are not aware of now they are telling me they refuse to cancel!!
It's a shame bc they don't have a bad product, though I subscription see a significant difference, just feeling better after drinking. ... but this is ridiculous and I don't think ANYONE should ever order from here.
2026幎6æ2æ¥
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Biocol Labs ããã®åç
Hi Jessica,
We're sorry to hear you felt this way, that's never the experience we want for anyone.
We can confirm that your subscription has now been cancelled. To clarify, when you selected your plan, a 3-month commitment option was chosen, which does come with specific terms.
A flexible 1-month option is always available for those who prefer it. We understand this wasn't clear enough and we take that feedback seriously.
We're glad we could resolve this in the end and wish you all the best.
Kind regards,
The Biocol Labs Team
Scammed by Unauthorized Subscription Charge - No Response
I had ordered from Biocol Labs in the past and was satisfied with earlier purchases, which is why I was shocked and disappointed when they fraudulently enrolled me in a subscription this time without my knowledge, consent, or awareness. I only discovered the subscription when I received an automated shipping notification that my order was on its way. Shortly afterward my Wells Fargo debit card was charged $148.50.
When I tried to resolve the issue I called Biocol Labs and reached an answering machine; I left a voicemail with the order number and my contact information and waited for a call back that never came. The order was delivered; I ran after the delivery driver, rejected the delivery in person, and explicitly refused to accept the package. Despite rejecting the delivery, Biocol Labs has not refunded the $148.50.
I emailed Biocol Labs three separate times explaining the situation and requesting a refund; I never received a response to any of those emails. I also opened a dispute with Wells Fargo, but they informed me they lost the dispute and that I cannot refile it. Because my bank dispute was denied and Biocol Labs has not responded or issued a refund, I will be filing a complaint with the CFPB and my state attorney general.
Biocol Labs did send several automated emails about an issue with my charge card and later notified me on June 11 that my subscription had been cancelled for nonâpayment, but cancelling the subscription does not address the unauthorized charge or the rejected delivery. I have seen reports online that this is a recurring issue for other customers; in my research I found a scam rating of 17 out of 100, which increased my concern.
This experience has destroyed my trust in a company I had previously purchased from. I do not recommend Biocol Labs. If you value responsive customer service and protection against unauthorized charges, avoid doing business with this company based on my experience.
2026幎4æ27æ¥
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Biocol Labs ããã®åç
Hi Kathleen,
Thank you for taking the time to share this, we're truly sorry for the confusion and frustration this has caused.
We reached out to you directly via email to help resolve this, and we hope our response has clarified the situation.
We were unable to locate any previous emails from you in our inbox, and we do not have a phone line connected to our customer service team. We understand this added to your frustration and we sincerely apologize for that.
All our products are subscription-based, which is communicated on the product page at checkout.
Your subscription has been cancelled and we remain available to help with anything further at hello@biocollabs.com.
Kind regards,
The Biocol Labs Team
Quick response from your bot
Quick response from your bot. Way to go, bot!
2026幎6æ18æ¥
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Biocol Labs ããã®åç
Hi James!
Ha, Quick and helpful, exactly what we're aim for.
The combination of AI and the human touch of our team is what we believe the future of customer care looks like
Thank you!
Kind regards,
The Biocol Labs Team
No product, fraudulent delivery
I donât know if this has more to do with the company or their chosen delivery services but after for or five âdelivery attemptsâ that never happened I still donât have my package and will probably have to claim fraud on this company.
2026幎6æ19æ¥
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Biocol Labs ããã®åç
Hi Amber,
We're truly sorry to hear this! A frustrating delivery experience like this is the last thing we want for you.
We'd love to look into what went wrong and make it right.
Please reach out to us at hello@biocollabs.com with your order details and we'll get on it straight away.
Kind regards,
The Biocol Labs Team
Quick easy helpful response to my query
2026幎6æ1æ¥
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Biocol Labs ããã®åç
Hi Sapphira,
Thank you! ð¿ Quick and helpful is exactly what we're here for.
Glad we could help!
Kind regards,
The Biocol Labs Team
Have used Bicol Labs for over a yearâŠ
Have used Bicol Labs for over a year with good results!
2026幎6æ1æ¥
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Biocol Labs ããã®åç
Hi Sandra,
Over a year of good results, so lovely to hear from a loyal customer!
Thank you for sticking with us and for taking the time to share. Here's to many more!
Kind regards,
The Biocol Labs Team
After 3 weeks taking the detox
After 3 weeks taking the detox, I feel less bloated, and my immunity has increased.
2026幎5æ1æ¥
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Biocol Labs ããã®åç
Hi Gaby! Three weeks in and already feeling the difference â that's great to hear!
Using our detox with consistency in combination with a healthy lifestyle really does make all the difference. Keep it up!
Kind regards,
The Biocol Labs Team
Scam!
I am certain I chose the one time purchase but have today found I have been charged again and seemingly signed up to a subscription! But wait, there's more... my first (and I thought only) order has not arrived despite now paying for 2! Surely this cannot be legal? Also, impossible to cancel through the portal and when trying to cancel by email told to do it though the portal! Total scam company .
2026幎5æ25æ¥
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Biocol Labs ããã®åç
Hi Craig,
We're truly sorry for this experience â we understand how alarming this must feel.
In the meantime, our customer service team has cancelled your subscription and sent you a confirmation by email.
We sincerely apologize that managing it through your account wasn't straightforward â we're taking that feedback seriously and working on improvements. Please don't hesitate to reach out to us at hello@biocollabs.com if there's anything else we can help with.
Kind regards,
The Biocol Labs Team
Love the ampoules
Love the ampoules, really thoughtful about the environment. The product itself has been amazing, genuinely noticed a difference with bloating. Already subscribed!
2026幎5æ13æ¥
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Biocol Labs ããã®åç
Thank you! We put a lot of thought into the format and sustainability, so it's wonderful to hear that comes through.
And less bloating â that's what it's all about. Welcome to the subscription community!
Kind regards,
The Biocol Labs Team
Biocol Labs ããã®åç
That means a lot!
Keep going, your body will thank you!
Kind regards,
The Biocol Labs Team
I took the liver supplements and lovedâŠ
I took the liver supplements and loved them!!!
2026幎3æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Biocol Labs ããã®åç
Thank you! So glad the liver supplements hit the mark â here's to keeping that liver happy!
Kind regards,
The Biocol Labs Team
Excellent experience with Something for a Detox Week
I decided to give Something for a detox week a try on the back of the holiday season, too much food and drinking and jumped on the subscription to keep the cost down a bit. I did it for ca 2 months and feel like it definitely helped 're-set' my stomach. I did also take other steps at the same in terms of better, lighter foods and I enjoy intermittent fasting, so it's hard to say how or where it made the difference - but the bottom line is I feel lighter, less bloated and I will be back to try this or other products again. The glass tubes are super easy to use - I can understand the apprehension with glass from some users - but it really is simple to snap off one end - and while aiming the open end into a glass - snap off the other end. Easy. Tastes quite good too! And crucially, when it came time to adjust my subscription; their customer support was second to none. Thank you!
2026幎5æ1æ¥
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Biocol Labs ããã®åç
Hi Rie,
WAUW! Thank you for such a thoughtful review!
A post-holiday reset that leaves you feeling lighter and less bloated â Great hearing that!
And we love that you even shared your tips on the glass ampoules, that'll help others for sure! So glad our support team could make the subscription experience smooth too.
See you on the next one!
Kind regards,
The Biocol Labs Team
Order not received
Order not received, no customer service second subscription gone out of bank and no way of getting money back.
2026幎4æ2æ¥
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Biocol Labs ããã®åç
Hi Deborah,
We're sorry to hear this â however, we don't seem to have any record of communication from you in our customer service inbox.
Please reach out to us at hello@biocollabs.com with your details (281616 is not Biocol's order number) and we'll get this sorted right away.
In the meantime, you can also log in to your personal account with your email address to manage your subscription directly.
Kind regards,
The Biocol Labs Team
Stuart was very helpful and quick toâŠ
Stuart was very helpful and quick to help me resolve my issue.
2026幎4æ28æ¥
èªçºçãªã¬ãã¥ãŒ
Biocol Labs ããã®åç
Hi Joann,
Thank you for sharing this!
We'll make sure Stuart knows â so glad our customer service could help quickly!
Kind regards,
The Biocol Labs Team
I have canceled my and subscription 3âŠ
I have canceled my and subscription 3 times! They still have tried to run my debit card! These products are expensive and I haven't seen the benefits from them! It's a nightmare, they have to stop!
2026幎4æ27æ¥
èªçºçãªã¬ãã¥ãŒ
Biocol Labs ããã®åç
Hi Angela,
We're truly sorry for this experience â we completely understand your frustration. Please log in to your customer portal where you are in full control to manage and cancel your subscription at any time.
If you need any help doing so, our team is always ready at hello@biocollabs.com.
Kind regards,
The Biocol Labs Team
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