Biocol Labs レビュー 

Biocol Labs からの回答

2026年3月24日

Hi Craig,

Thank you so much for sharing your experience! We're really glad our customer service team could sort things out quickly, and even more pleased to hear you're noticing a difference after three weeks. That means everything to us. 🌿

Kind regards,
The Biocol Labs Team

Biocol Labs からの回答

2026年3月19日

Hi Jeanne, Thank you for your fantastic review! We're so glad to hear that you're happy with our products and that our team has been able to assist you promptly. If you need anything else, feel free to reach out. We truly appreciate your support!

Biocol Labs からの回答

2026年3月13日

So sad to see your review, Stephie. We have tried to deliver two packages to your address, and we sincerely apologize for the disappointment caused by their non-arrival.

We will contact our delivery partner to investigate this matter further and improve our delivery process moving forward. We understand you’ve been in contact with our Customer Service, and your refund has been sent back to your bank account.

Our sincerest apologies for any inconvenience this situation has caused you. If you have any further questions or need assistance, please don’t hesitate to reach out.

Thank you for your understanding.

All the best,
The Biocol Labs Team

Biocol Labs からの回答

2026年3月12日

Hi Melissa!

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our supplements.

Your support and encouragement mean the world to us as we strive to make a positive impact. If you have any questions or need further assistance, feel free to reach out.

Thank you again, and we appreciate your support! 🙏

Kind regards,
The Biocol Labs Team

Biocol Labs からの回答

2026年3月12日

Hi again, Amrit,

We truly understand your frustration. You received a confirmation of this order on March 3rd and contacted our Customer Service on the same day we canceled your subscription.

However, this does not mean that we can stop the order from being shipped; therefore, this order is still on its way to you. As explained in the email, you can return the items if desired.

For any further questions or concerns, please reach out to our team—we're here to help. Thank you for your understanding.

Kind reagard,
The Biocol Labs Team

Biocol Labs からの回答

2026年3月10日

Hi Chris,

I’m sorry to hear about your frustration with the subscription and the results you experienced. Every customer’s journey can vary, and with the 7-week detox. In the first week, you may experience benefits like toxin clearance and constipation relief.

Over the course of 4+ weeks, you might also see improvements such as decreased alcohol damage, better long-term digestion, and improved cholesterol levels. However, we recommend committing to at least 3 months to see more significant results combined with a healthy lifestyle.

I can confirm that your subscription was successfully canceled on March 1. Please remember that you have access to your customer portal, where you can edit your order, skip, or cancel your subscription at any time.

Thank you for your feedback, and we hope to improve everybody's experience in the future.

Kind regards,
The Biocol Labs Team

Biocol Labs からの回答

2026年3月11日

Hi Susan,

Please check your order and product name, since we do not have Tumeric products and your name is not in our system.

You might refer to: 'Bioroot Labs', Since this looks similar to our name, i understand the confusion.

All the best,
Biocol Labs Team

Biocol Labs からの回答

2026年3月10日

Hi Carl,

I’m truly sorry to hear about the unexpected charge and the frustration it caused. I understand how concerning this must be, especially after you thought you had canceled your subscription, It looks like at the time in September, you have delayed the order until February, 2026, rather than canceled, which may have contributed to the confusion regarding this billing.

I’m glad to see that our Customer Service Team has resolved the issue with a full refund and confirmed that there are no active subscriptions on your account.

Please know that we genuinely value your feedback, and we’re here to assist you if you have any further questions or need personalized recommendations in the future.

Thank you for bringing this to our attention, and we hope to regain your trust.

Kind regards,
The Biocol Labs Team

Biocol Labs からの回答

2026年2月25日

Hi Eppyar,

I sincerely apologize for your disappointing experience. I understand how frustrating it was to have delayed communication regarding your order, and I regret that your cancellation request was not processed effectively. Although your refund was issued, it should have been handled much better.

We strive to provide credible scientific evidence for our products and every ingredient is science-backed, which you can find on our Science & Formulations page.

We appreciate your feedback, as it helps us improve our service and we hope to do better in the future.

Kind regards,
The Biocol Labs Team

Biocol Labs からの回答

2026年2月25日

Hi Mike,

I’m sorry to hear you had trouble canceling your subscription. Our Customer Service team is always here to help! You can reach us at hello@biocollabs.com or through the contact form on our website. Please share your order number, and we'll assist you further.

Remember, you have full control over your subscription in your customer account, where you can skip, delay, edit, or cancel anytime. Thank you for your feedback!

Kind regards,
The Biocol Labs Team

Biocol Labs からの回答

2026年2月19日

Hi Christina,

Thank you for taking the time to share your feedback. We sincerely apologize for the issues you've encountered with your order and understand your frustration regarding the automatic shipment and lack of communication.

At our company, we strive to provide clear and transparent service, and we are disappointed to hear that we fell short in your case. We are currently reviewing our processes to ensure that situations like this do not happen in the future.

Your satisfaction is important to us, and we appreciate your feedback as it helps us improve. If you have further questions or require assistance, please reach out directly to our customer service team, and we will do our best to assist you promptly.

Kind regards,
The Biocol Labs Team

Biocol Labs からの回答

2026年2月19日

Hi Clare,

We genuinely apologize for the experience you've had with your order. It's clear that we did not meet your expectations, and for that, we are truly sorry.

We appreciate your feedback regarding the communication issues. Your concerns are valid, and we are actively working to improve our response times and service standards.

We want to assure you that the refund has been taken care of by our customer service team. Please reach out directly if you require any further assistance, and we will ensure your concerns are addressed promptly.

Thank you for bringing this to our attention, and we hope to regain your trust in the future.

Kind regards,
The Biocol Labs Team

Biocol Labs からの回答

2026年2月13日

Hi Anthony,

Thanks for leaving a review and for wanting to learn more before you buy. Our team will do their best to give you all the information needed.

In the meantime you can also find detailed ingredient breakdowns, clinical references and safety data on our Science & Formulations page: https://biocollabs.com/pages/formulations.

Kind regards,
The Biocol labs Team

Biocol Labs からの回答

2026年2月13日

Hi John, Thanks for the fantastic 5-star review!

We’re thrilled our team could get you the information you needed so swiftly. If there’s ever anything else we can help with, just let us know.

Kind regards,
The Biocol Labs Team

Biocol Labs からの回答

2026年2月13日

Hi Richard & Emma,

we are really sorry for the experience. We’re moving all UK stock to a larger ShipBob centre in Kettering, and the hand-over is taking much longer than planned, so Detox/Reset dispatches are paused even though the items are in the country.

Your order was fully refunded earlier this week and should land in 3–5 working days. The promos you saw were scheduled before the delay; shipping will restart any day now once the new hub is live.

Thank you for flagging this, and please accept my sincere apologies for the inconvenience.

Kind regards,
The Biocol Labs Team

Biocol Labs からの回答

2026年2月9日

Hi Margette,

Thank you for sharing your kind words. We’re happy to hear that your experience was resolved quickly and smoothly. We truly appreciate you taking the time to leave a review.

You know were to find us, when needed.

Kind regards,
The Biocol Labs Team

Biocol Labs からの回答

2026年2月9日

Hi Katy,

Thank you so much for sharing your experience and kind words. We truly appreciate you taking the time to describe your journey and how the product has fit into your lifestyle changes. It’s great to hear that you’re feeling positive changes and that the experience has been worthwhile for you.

Thank you for your trust and for sharing your story with us. We’re here if you need us.

Kind regards,
The Biocol Labs Team

Biocol Labs からの回答

2026年2月9日

Hi Andreas,

Thank you for sharing your experience. We’re truly sorry to hear that this has been frustrating, especially that glass ended up in your drink — we understand how unpleasant that is and sincerely apologize.

We know opening the ampoules can feel difficult at first, but we do provide a short instruction video on our website, and with a bit of practice many customers find it becomes much easier over time.

Results can vary from person to person in both timing and experience. If you would like more personalized support, please don’t hesitate to contact our customer care team with more details. Our science team would be happy to take a closer look at your individual health goals and help where possible.

Kind regards,
The Biocol Labs Team

Biocol Labs からの回答

2026年2月9日

Hi Gemma,

Thank you for sharing your kind words. It’s great to hear that you’re taking steps to support your cholesterol levels and that the product is fitting well into your journey so far. We’re glad our team has been able to provide helpful advice along the way, and we appreciate you taking the time to share your experience. We’re here if you need us.

Kind regards,
The Biocol Labs Team

Biocol Labs からの回答

2026年2月9日

Hi Jaimin,

Thank you for your kind review. We’re happy to hear your order arrived safely and that you’re enjoying the taste! We appreciate you sharing your first impression and wish you all the best as you continue using the product. We’re here if you need us.

Thank you for your trust.

Kind regards,
The Biocol Labs Team