Biocol Labs レビュー 

Biocol Labs からの回答

2026年2月4日

Hi Tonia,

Thank you for taking the time to share such a thoughtful review. We truly appreciate your honest feedback and your trust in continuing the program for the recommended duration, as experiences and timing can vary from person to person, influenced by lifestyle and other personal factors

We’re also glad to hear that your cancellation went smoothly through your customer account.

If you would ever like more personalized guidance as part of your health journey, our science team is always happy to help at sciencecare@biocol.com

Thank you again for sharing your experience.

Kind regards,
The Biocol Labs Team

Biocol Labs からの回答

2026年2月4日 に更新

Hi Patty,

Thank you for taking the time to share your feedback. We appreciate your honest experience and understand that results can vary from person to person.

We’re sorry to hear that the cancellation process felt unclear for you. Transparency and ease of use are important to us, and we will review this to see how we can make it easier for our customers.

Our customer service team is always happy to help if needed.

Kind regards,
The Biocol Labs Team

Biocol Labs からの回答

2026年2月4日

Hi Marlene,

Thank you so much for your kind review.

We’re happy to hear that our customer service team was able to help quickly, explain how to manage your orders, and resolve the issue for you. Through your customer portal, you’re always in control of your subscription and deliveries.

We hope you continue enjoying our product as part of your liver health journey, and we truly appreciate you sharing your experience.

Kind regards,
The Biocol Labs Team

Biocol Labs からの回答

2026年2月4日

Hi Menaha,

Thank you for your review.

We sincerely apologize for the inconvenience you experienced — this should not have happened. We’re glad you were able to connect with our customer service team and that the issue has now been resolved.

Your subscription has been fully cancelled and the order is refunded. If you need any further assistance, our team remains available to help.

Kind regards,
The Biocol Labs Team

Biocol Labs からの回答

2026年1月30日 に更新

Hi Gail,

Thank you for your review. We’re sorry to hear about your experience and understand how frustrating this must be. Our intention is never to mislead or disappoint customers.

Subscriptions are only activated when selected during the product choice and are clearly presented as a monthly supply, delivered every 30 days.

Our customer service team is always happy to review any concerns in detail.

We encourage you to contact us directly so we can look into your situation and work toward a suitable solution.

Kind regards,
The Biocol Labs Team
hello@biocollabs.com

Biocol Labs からの回答

2026年1月30日

Hi Neil,

Thank you for your kind review and for your understanding. We’re glad to hear that Amanda was able to assist you quickly and resolve the situation. We truly appreciate you taking the time to share your honest experience.

Kind regards,
The Biocol Labs Team

Biocol Labs からの回答

2026年1月30日

Hi Iris,

Thank you so much for your kind words. We’re very glad to hear that Haven was able to support you with empathy at a time when your health matters most and make you feel valued as a customer. We truly appreciate your trust and look forward to welcoming you back.

Kind regards,
The Biocol Labs Team

Biocol Labs からの回答

2026年1月30日

Hi Danielle,

Thank you for your kind review. We’re happy to hear that Stuart was able to assist you and make the cancellation process easy. Your account will remain available should you wish to reactivate in the future, and we’d love to welcome you back when the time is right.

Kind regards,
The Biocol Labs Team

Biocol Labs からの回答

2026年1月30日

Hi Silvia,

Thank you so much for your lovely review. We’re happy to hear you had a great experience with our customer support and that you’re enjoying the product so far. We truly appreciate you sharing your experience and wish you continued wellbeing.

Kind regards,
The Biocol Labs Team

Biocol Labs からの回答

2026年1月30日

Hi Massimo,

Thank you so much for your kind review. We’re happy to hear that you were satisfied with the response from our customer service team and truly appreciate you taking the time to share your experience.

Kind regards,
Biocol labs Team

Biocol Labs からの回答

2026年1月20日

Hi Jackie,

Thank you for sharing your perspective. We are sorry to see that the reviews you read led to this impression.

We understand how important it is to hear from a wide range of customer experiences. Alongside Trustpilot, we also share feedback from verified customers on our website, which can help provide a broader and more balanced view of different experiences.

We encourage anyone with questions or concerns to contact our customer service team directly at hello@biocollabs.com
so we can review individual situations and provide clear assistance. Feedback is taken seriously and used to improve our communication and processes.

If you would ever like clarification or assistance, our team is available and happy to help.

All the best,
Biocol Labs Team

Biocol Labs からの回答

2026年1月20日

Hi Lorenza,

Thank you for taking the time to share your experience. We are genuinely sorry for the frustration and disappointment this situation caused you, and we understand why this was upsetting.

We regret that your cancellation request was not addressed in time and that our communication did not meet the standard you rightly expected. That is not the experience we aim to provide, and we sincerely apologize for the stress this created.

We have since reviewed your case and are glad we were able to reconnect with you directly. As confirmed in our correspondence per email, your subscription has been fully canceled, and we are happy to process a full refund once the unused product is returned. We have already provided the return instructions and will issue the refund promptly once the item is received.

Your feedback is important to us and has been shared internally so we can improve both our communication and clarity around subscriptions and reminders.

Thank you for giving us the opportunity to resolve this. If you need any further assistance, please continue the conversation with our support team and we will be happy to help.

Kind regards,
Biocol labs Team

Biocol Labs からの回答

2026年1月20日

Hi LS,

Thank you for sharing your experience. We are very sorry for the frustration and concern this situation caused, and we understand why it felt alarming for you. We hope that through our recent contact we were able to address your concerns and ease that feeling.

After reviewing your order, we confirmed that the: Monthly-delivery option was selected at checkout, which automatically creates recurring orders and applies a subscription discount. That said, we fully understand that this may not have been your intention, and we regret that this was not clear enough at the time.

As soon as we were made aware, we canceled the renewal order and your subscription, and a full refund for the second charge has been processed to your original payment method. No further charges or shipments will be made.

We have also shared this information with you directly in our email reply from our customer service team. If you have any further questions or need additional assistance, please reach out to our support team and we will be happy to help.

We take feedback like this seriously and are continuously working to improve transparency around subscriptions and checkout options so situations like this can be avoided in the future.

Kind regards,
Biocol Labs Team

Biocol Labs からの回答

2026年1月15日

Hello Neil,

We are very sorry for the delay and understand your frustration.

Your order is still on its way with UPS, and our customer care team has shared the tracking details with you in the reply to your email. We are actively working to improve our logistics, including organizing a new fulfillment center in Europe to prevent delays like this in the future.

As this is your first order with us and this experience did not meet our standards, we have also offered a goodwill solution directly via email. If the order does not arrive in the coming days, we will look at a better solution for you.

Thank you for your feedback, it helps us improve.

Kind regards,
The Biocol Labs Team

Biocol Labs からの回答

2025年12月30日

Hi Lee,
Thank you for sharing your feedback. We’re sorry to hear that the packaging and taste did not meet your expectations.

Our products are packaged in glass ampoules to protect the natural ingredients and avoid interaction with plastics, we provide instructions for safe opening and storage on the packaging and online. We understand that this may not be everyone’s preference, and we truly appreciate you taking the time to share your experience.

If you have any questions, would like tips on usage, or prefer a replacement in a different form, our customer service team is happy to help!

All the best,
The Biocol Labs Team

Biocol Labs からの回答

2025年12月30日

Hi Rhiannon,

Thank you for sharing your feedback. We understand your point and appreciate you taking the time to explain it. We take this seriously and will review your suggestion to improve the website and start sending reminders as part of our improvements for the new year.

We also send all new subscribers a welcome email explaining how the subscription works, what to expect, and how to manage it via the customer portal. I hope this is helpful.

If you have any further questions, our customer service team is happy to help.

Enjoy your Detox!
The Biocol Labs Team

Biocol Labs からの回答

2025年12月19日 に更新

Hi M. Judt,

Thank you for sharing your feedback. We’re sorry to hear that this has been your experience and understand how frustrating this must feel.

We want to clarify that our subscription terms and billing frequency are shown at checkout, and subscriptions can be cancelled at any time through the customer account or with help from our support team at hello@biocollabs.com. Our team is always available to assist if something isn’t clear, and we will also look into this topic further to make it even clearer for our customers.

Payments are processed securely by our payment provider and only apply to active subscriptions. Our products are dietary supplements and are sold in line with applicable FDA regulations, without making medical or disease treatment claims.

At the moment, we’re unable to locate an order or previous contact linked to this review. We’d really appreciate the opportunity to look into this for you, so please reach out to us directly with your order details.

Kind regards,
The Biocol Labs Team

Biocol Labs からの回答

2025年12月10日

Hi Jenny,

Thank you for reaching out and sharing more details with me. We were now able to locate your account, and the difficulty came from a small typo in the email address used during your registration. We’ve cancelled the subscription for you, and I’ve sent you an email with all the details.

We’re sorry for the frustration this caused. Our goal is always to help, and we appreciate your patience while we resolved this.

Wishing you all the best on your Health Journey!
Kind Regards,
The Biocol Labs Team

Biocol Labs からの回答

2025年12月10日 に更新

Hi!

Thank you for sharing your experience.

We’re really glad to hear that you’ve seen such positive improvements in your labs, including AST and ALT. It’s great to know the product is supporting you well.

If you ever have questions or need guidance, we’re here to help!
All the best,
The Biocol Labs Team

Biocol Labs からの回答

2025年11月13日

Hi Ashley,

Thanks for sharing your concern. Sorry for this experience. We never want to send out our products without your consent. I checked for any previous contact under your name but couldn’t find a match. Please contact us directly at hello@biocollabs.com with your order number so we can quickly locate your subscription.

You’re always in control of your account by logging in at https://biocollabs.com/a/account/login where you can manage, skip or cancel orders anytime. Subscriptions are only created when selected, and you remain fully in charge of all settings.

We are here to help!

All the best,
The Biocol Labs Team