BioGrad Diagnostics レビュヌ 

1,047
•
TrustScore 5段階評䟡の4

3.8

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5぀星のうち1の評䟡

I ordered my test from Biograd on Monday and I ordered the fast track service, paying and additional £4.99 . Well its Wednesday now and I'm flying Friday all the numbers on All the emails have ceased... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Honestly, I was unsure about the whole postal PCR thing.I ordered kit a week before but it came within 48 hours as promised. I posted test kit around Tuesday 12 pm and I had results by 1430 Wednesd... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I’ve now taken two PCRs with Biograd through the post a week apart as I wanted to check if I was negative with a holiday coming up and a recent infection. Both have been negative, which baffles me as... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Me being stupid I messed up when completing some travel PCR tests and started panicking and when I say Chris from Bootle clinic saved me I mean it. Excellent customer service and also really good at c... もっず芋る

䌁業が回答したした

䌁業情報

  1. 蚺断センタヌ

圓該䌁業による蚘述

UKAS accredited medical laboratory for COVID-19 Testing.


連絡先

3.8

ほが満足

TrustScore 5段階評䟡の4

1047件のレビュヌ

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この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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3.8

すべおのレビュヌ

(1,047)

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5぀星のうち5の評䟡

Top Notch Service

I have to be honest, the service has been top notch, especially the service provided by Francis a Client Support Coordinator! I will definitely be using BioGrad in the future, and, in fact, have just ordered more pre-travel PCRs!

2022幎6月28日
自発的なレビュヌ
BioGrad Diagnostics ロゎ

BioGrad Diagnostics からの回答

Good Morning Laura,

It's great to hear your were pleased with the service you received! We appreciate the feedback.

Kind regards,
Isla, BioGrad Diagnostics

5぀星のうち5の評䟡

Quick and easy test results however

Quick and easy test results however, it might help to mention in the instructions to register the test before you put it in the return envelope. I followed the instructions, put my test with the request card inside the envelope, then went ahead and wanted to register the test where I had to scan a barcode, which was now in the request card inside the envelope. it was quite a struggle to try and get that out again without tearing up the envelope I needed to return the test. So maybe for the future let people register the test first before telling them to stick it into the return envelope and seal it. Apart from that, great service for a good price.

2022幎6月21日
自発的なレビュヌ
BioGrad Diagnostics ロゎ

BioGrad Diagnostics からの回答

Good Morning,

Thank you for taking the time to leave us this review, we appreciate all the feedback and will ensure this is passed along to improve our service in the future.

Kind regards,
Isla, BioGrad Diagnostics

5぀星のうち5の評䟡

Highly recommend this company

Highly recommend this company, my son was flying out to Spain and needed a pre flight pcr test results within 24hrs and they done it. completely saved my sons trip, they were amazing so quick, Great customer service even through email very quick response time.

2022幎6月18日
自発的なレビュヌ
BioGrad Diagnostics ロゎ

BioGrad Diagnostics からの回答

Good Morning,

Thank you for taking the time to leave us a review! We appreciate the feedback and are happy to hear we were able to assist you.

Kind regards,
Isla, BioGrad Diagnostics.

5぀星のうち5の評䟡

Absolutely 💯 fantastic service

Fantastic thank you..
Had a problem where my husband sealed my tast bag without me scanning the bar code. That was it divorce courts lol yes big argument 6.30am. I sent a email explaining what had happened I spoke to a lovely lady Becky who answered the phone promptly and reassured me it was fine. And just got our results back fit to fly 👏👏👏I will now have you saved in my details and spread the word once again thank. Forgot posted yesterday 10th June 10.30 and results before 5 on the 11th June

2022幎6月11日
自発的なレビュヌ
BioGrad Diagnostics ロゎ

BioGrad Diagnostics からの回答

Good Morning Nicola,

Thank you for taking the time to leave us this review! We are glad to hear you had a positive experience with us and will make sure the feedback is passed along!

Kind regards,
Isla, BioGrad Diagnostics.

5぀星のうち5の評䟡

I used Biograd to provide evidence for claiming for a cancelled holiday due to covid

From start to finish the experience was very easy. Test ordered Wednesday, received via Royal Mail Thursday and test done and sent straight back. Result received Friday. Couldn’t be any more efficient. I had a couple of questions and was easily able to speak to a member of the staff who were extremely helpful. I will certainly recommend to any of my friends and family if required in the future.

2022幎6月10日
自発的なレビュヌ
BioGrad Diagnostics ロゎ

BioGrad Diagnostics からの回答

Good Morning Lindsay,

Thank you for your review & recommendation! We are pleased to hear you were satisfied with our service.

Kind regards,
Isla, Biograd Diagnostics.

5぀星のうち5の評䟡

Very easy

Very easy, video verification pre USA travel test, results back in minutes (they allow for 12 hours). You need a device with camera/scan capability and your passport and the test itself is just the 2 nostrils (not the throat, which I hate). Hopefully dont need to use it again as restrictions are eased but if I had to test I would use Biograd.

2022幎6月10日
自発的なレビュヌ
BioGrad Diagnostics ロゎ

BioGrad Diagnostics からの回答

Good Morning David,

Thank you for sharing your experience, we are pleased to hear you were happy with the service you received.

Kind regards,
Isla, BioGrad Diagnostics.

5぀星のうち5の評䟡

Fantastic service from start to finish

Fantastic service from start to finish. My mum recommended biograd to us and I’m so glad she did

The customer service we experienced from start to finish spoke to Annie and Rachel (I think it was Rachael ) and they were friendly and very efficient

The two gentleman in the Stanley road office equally as efficient and friendly

Will be recommending to friends and family and definitely be using again when required

Thank you everyone

2022幎6月2日
自発的なレビュヌ
BioGrad Diagnostics ロゎ

BioGrad Diagnostics からの回答

Good Morning Sharon,

Thank you for your review! We are happy to hear you had a positive experience with us and will ensure your feedback is passed along to our team.

Kind regards,
Isla, BioGrad Diagnostics

5぀星のうち5の評䟡

Easy to book ...

Easy to book .... friendly and helpful staff at the Warrington branch , quick fuss free results...my go to for COVID testing

2022幎6月2日
自発的なレビュヌ
BioGrad Diagnostics ロゎ

BioGrad Diagnostics からの回答

Good Afternoon Kevin,

Thank you for this review! We appreciate the positive feedback.

Kind regards,
Isla, BioGrad Diagnostics.

5぀星のうち5の評䟡

Easy to book

Very easy to book a slot. Very welcoming and efficient when I arrived for my appointment. Felt very happy to have an observer while I did my test. I had my test at 10.20am and had my results by 11.14am. Excellent service
Thank you

2022幎6月1日
自発的なレビュヌ
BioGrad Diagnostics ロゎ

BioGrad Diagnostics からの回答

Good Afternoon Chris,

Thank you for your review! We are happy to hear you were satisfied with the service you received.

Kind regards,
Isla, BioGrad Diagnostics

5぀星のうち5の評䟡

Economical and highly efficient service

Having searched for a postal and competitive PCR test as a result of being directed to have one by my doctor. I found BioGrad Diagnostics at a price much lower than other testing laboratories. The test arrived within 48 hours owing to the time I made the application. However, I did the test got the sample in my local postbox (in Hampshire) by 1530 and received a negative test result at 1439 the following day - brilliant!
I would certainly use this company in the future should I need another PCR test and recommend them to family and friends.

2022幎5月27日
自発的なレビュヌ
BioGrad Diagnostics ロゎ

BioGrad Diagnostics からの回答

Good Morning,

Thank you for taking the time to leave us this review! We are glad to hear you were happy with our service.

Kind regards,
Chloe, BioGrad Diagnostics

5぀星のうち5の評䟡

Competitive price

Competitive price, fast service and very helpful stuff. Thank you

2022幎5月26日
自発的なレビュヌ
BioGrad Diagnostics ロゎ

BioGrad Diagnostics からの回答

Good Morning,

Thank you for taking the time to leave us this review! We are glad to hear you were happy with our service.

Kind regards,
Chloe, BioGrad Diagnostics

5぀星のうち5の評䟡

Very good service also contacted staff


Very good service also contacted staff by email they were very helpful

2022幎5月25日
自発的なレビュヌ
BioGrad Diagnostics ロゎ

BioGrad Diagnostics からの回答

Good Morning Susan,

Thank you for sharing your experience with us! We are glad to hear you were pleased with the service you received.

Kind regards,
Isla, BioGrad Diagnostics

5぀星のうち1の評䟡

I received the result too late so had


I received the result too late so had to pay £119 at the airport for a 4-hour test. It was submitted 70 hours in advance of flight.

2022幎5月23日
自発的なレビュヌ
BioGrad Diagnostics ロゎ

BioGrad Diagnostics からの回答

Good Morning Simon,

I apologise for the issues you have experienced. If this was postal PCR test it may have been delayed due Royal Mail as they do not operate a full service over the weekend. If you are able to email us at customerservices@biograd.co.uk we will be more than happy to investigate this for you.

Kind regards,
Isla, BioGrad Diagnostics.

5぀星のうち5の評䟡

Test fÃŒr RÃŒckflug direkt am Flughafen

Test fÃŒr RÃŒckflug direkt am Flughafen. 20.85 Pfund bezahlt (in der Innenstadt fÃŒr 39,00)
Rechnung der Kreditkartenzahlung kam umgehend, das Testergebnis bach 15 Minuten. Danke fÃŒr den sehr freundlichen Service!!!

2022幎5月23日
自発的なレビュヌ
BioGrad Diagnostics ロゎ

BioGrad Diagnostics からの回答

Good Afternoon Angela,

Thank you for taking the time to leave us this review! We are glad to hear you were happy with our service.

Kind regards,
Isla, BioGrad Diagnostics

5぀星のうち5の評䟡

The services was quick smooth

The services was quick.
They were very supportive and polite on the phone.
My results came on time.
At the airport now. Results was accepted.
Thanks 👍

2022幎5月21日
自発的なレビュヌ
BioGrad Diagnostics ロゎ

BioGrad Diagnostics からの回答

Good Morning,

Thank you for your review! Its great to hear about your positive experience with us.

Kind regards,
Isla, BioGrad Diagnostics.

5぀星のうち5の評䟡

Service was TOP

Very good and well organised service. . .And very affordable. Quick results as well. Will definitely recommend.

2022幎5月19日
自発的なレビュヌ
BioGrad Diagnostics ロゎ

BioGrad Diagnostics からの回答

Good Morning,

Thank you for taking the time to leave us this review! We appreciate the feedback and are happy to hear you were pleased with our service.

Kind regards,
Isla, BioGrad Diagnostics.

5぀星のうち5の評䟡

Good price, service and customer support

Ordered a pre travel PCR test. It arrived at my house next day. Posted it back with tracking and it arrived early the day after.
Was nervous as our flight was 6am the following day so we needed it testing the same day it arrived. Reached out to Biograd customer care who were very helpful telling us we will have our results by the end of the day. Recieved them later that day around 4pm in plenty of time.

2022幎5月12日
自発的なレビュヌ
BioGrad Diagnostics ロゎ

BioGrad Diagnostics からの回答

Good Morning Stephen,

We are glad to hear you are happy with the service you received. Thank you for taking the time to leave us such a great review.

Kind regards,
Beccy, BioGrad Diagnostics

5぀星のうち1の評䟡

non responsive company who gave false results- I have covid. 5 lateraL ft's positive. no response from the company via email. PR stunt???

I HAVE covid. i've been testing positive Lft's for a week. i sent off a Biograd PCR test which came back negative even though im sick with symptoms and tested psitive LFT before and after. i wanted a PCR test so id have proof of recovery. i did the test thoroughly well but it says i'm fit to fly! waste of money!

I wrote to the given customer advice helpline below as advised but they did not respond

2022幎5月10日
自発的なレビュヌ
BioGrad Diagnostics ロゎ

BioGrad Diagnostics からの回答

Good Morning,

I am sorry to hear you were not satisfied with our service. If you would like to email us at Customerservices@biograd.co.uk we will be more than happy to provide further information regarding your test result.

Kind regards,
Isla, BioGrad Diagnostics.

Update: 17/05/22
Hi Colm, we have attempted to contact you on multiple occasions. One of our Clinical Administrators and our Customer Services manager have reached out to you. If you are able to check your emails we will be more than happy to speak to you further about this.

5぀星のうち5の評䟡

I have been using Biograd for the last


I have been using Biograd for the last ( near ) 2 years.
I've had about 6/8 pre travel tests.
They are very friendly, very professional and iI will always use them, I encourage family and friends to use them and their prices are the most competitive around. Tests results come back very clear and very quickly. Thank you

2022幎5月7日
自発的なレビュヌ
BioGrad Diagnostics ロゎ

BioGrad Diagnostics からの回答

Good Afternoon Susan

Thank you for taking time to leave this great review. We are pleased to hear you are happy with the service you received.

Kind regards,
Ann-Marie, BioGrad Diagnostics

5぀星のうち5の評䟡

Very pleased with the service easy to


Very pleased with the service easy to order easy to test and only took 24hrs to get results so one Happy customer

2022幎5月6日
自発的なレビュヌ
BioGrad Diagnostics ロゎ

BioGrad Diagnostics からの回答

Good Morning Mrs. Stevens,
Thank you for taking time to leave this great review. We are pleased to hear you are happy with the service you received.

Kind regards,
Beccy, BioGrad Diagnostics

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