Birchall Blackburn Law レビュー 

1,335
•
TrustScore 5段階評価の4

4.1

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5つ星のうち5の評価

Ebony Murdoch-Lewis, was a plesant, helpful, respectful and was never impatient with both of us, considering we were novices in the portal and Identification Portal too. We are both in our 70's and... もっと見る

企業が回答しました

5つ星のうち5の評価

Would recommend Birchall Blackburn to anyone! My conveyancer Ben took all of the stress off my shoulders and made the whole process so much easier. He kept me in the loop and never made me feel like... もっと見る

企業が回答しました

5つ星のうち5の評価

Using Birchall Blackburn as our solicitors for buying a home was simple and easy. Kate made sure that we understood everything and responded quickly to any queries. We were updated without even asking... もっと見る

企業が回答しました

5つ星のうち1の評価

This is a real review, so please don’t remove it like you did last time. I have been trying to purchase a freehold property which had no chain at any point six months ago and am still nowhere ne... もっと見る

企業情報

  1. 法律事務所

当該企業による記述

We are specialists in all types of claims and compensation. No win, No fee. Call today 0800 614 722.


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4.1

ほぼ満足

TrustScore 5段階評価の4

1335件のレビュー

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4.1

すべてのレビュー

(1,335)

過去12か月のレビュー数: 145件

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5つ星のうち5の評価

Our solicitor Karen was fantastic

Our solicitor Karen was fantastic, never avoided a phone call and always got back to us within the day sent which is unusual for solicitors during the house buying process. The only fault I found is that the documentation that was sent to sign was quite difficult to get your head around and as a first time buyer I feel as though it would be beneficial to have some what your hand held and a clearer indication of where to sign. The process was a lot longer than expected to say we weren’t in a chain and it would have been good to know what the days were and on which side. Overall would definitely recommend using the solicitors for house purchasing.

2025年12月19日
自発的なレビュー
Birchall Blackburn Law ロゴ

Birchall Blackburn Law からの回答

Hi Brooklyn,
Thank you ever so much for your fantastic review. We'll pass on your compliments to Karen - she will be so pleased to hear how happy you are with the service.
Many thanks,
Birchall Blackburn Law

5つ星のうち5の評価

Outstanding service provided by Reda…

Outstanding service provided by Reda and his team during the sale of my house.
From the outset, his professionalism and expertise were evident. What is typically a stressful process felt incredibly smooth and easy. Clear communication, all queries dealt with in a timely manner and provided reassurance where needed also.
I would not hesitate to use Birchall Blackburn again.

2025年12月18日
自発的なレビュー
Birchall Blackburn Law ロゴ

Birchall Blackburn Law からの回答

Hi K. Fishwick,
Thank you for your kind words. Reda will be delighted to hear about your review. We wish you all the very best for the future.
Many thanks,
Birchall Blackburn Law

5つ星のうち5の評価

Ellen and the team at Birchall…

Ellen and the team at Birchall Blackburn provided an exceptional service from start to finish. Communication was professional, clear, and timely throughout, and they demonstrated a strong understanding of my requirements. I was extremely satisfied with the level of service received and would not hesitate to recommend them.

2025年11月27日
自発的なレビュー
Birchall Blackburn Law ロゴ

Birchall Blackburn Law からの回答

Hi Amanda,
Thank you so much for your wonderful review. We're delighted to hear how happy you are with the service. We'll make sure to let Ellen and the team know!
Best wishes,
Birchall Blackburn Law

5つ星のうち5の評価

A great company to do business with

A great company to do business with. The phone is always answered quickly by someone who can help. I have found everyone I have dealt with to be extremely responsive, efficient and capable of getting the job done with minimum stress.
Most of all they have been friendly and patient at all times.
I won't be using anyone else for my conveyancing needs....it's a definite 10 / 10 for me.

2025年12月16日
自発的なレビュー
Birchall Blackburn Law ロゴ

Birchall Blackburn Law からの回答

Hi Sue,
Thank you ever so much for your lovely words - our team is over the moon to hear how happy you are with the service.
Best wishes,
Birchall Blackburn Law

5つ星のうち1の評価

Extremely slow

Unfortunately, this is going to be a negative review. I asked them to handle my case as I was buying a property. The case was a straightforward one (a freehold), but all the company managed to do in one month (!) was an ID check.

Apparently, they had a big influx of clients at the time, but they were neither responsive nor honest about that. The real estate agent warned me about the Google reviews, which were mixed, but I still decided to go with Birchall Blackburn Law - a mistake on my part.

I would give them two stars because the conveyancing quote was very competitive and the web portal they used for communication was okay. However, doing nothing for a month doesn't really deserve anything more than 1/5.

I switched to a different provider when the sellers' representatives couldn't reach the people assigned to my case. I had to give them a call myself, unsuccessfully. I called them again, waited until the end of the day, and then asked them to stop working on my case as it was going nowhere.

Surprisingly, they responded to my cancellation email very quickly. It's definitely not a scam, but I was certainly disappointed. I was also able to get my money back since I had funds on my account that they hadn't used towards searches, etc

2025年11月4日
自発的なレビュー
Birchall Blackburn Law ロゴ

Birchall Blackburn Law からの回答

Dear Yevhen, We’re very sorry to hear of your experience of our service. We have highlighted your feedback with our Client Service Team and we are investigating further. Please do not hesitate to get in touch with out Client Services team directly at enquiries@birchallblackburn.co.uk.
Thank you,
Birchall Blackburn Law

5つ星のうち1の評価

Beyond useless .......

Beyond useless ........ in every single way!!!!!
Please do not trust these people with your house. They take forever - because of them dithering about, I lost the sale on my house 🙈🙈🙈

Hold your head in shame 🙈🙈🙈 Birchall Blackburn 😡😡😡

2025年12月12日
自発的なレビュー
Birchall Blackburn Law ロゴ

Birchall Blackburn Law からの回答

Hi Steve,
We're sorry to hear about your experience. We've tried to locate your file on our system, but we've put in a request for more information on Trustpilot to make sure.
Many thanks,
Birchall Blackburn Law

5つ星のうち5の評価

Very good experience with Birchall…

Very good experience with Birchall Blackburn Law. Quick and helpful to reply to any questions and issues I had with documents and the whole house buying process. Highly recommend.

2025年12月10日
自発的なレビュー
Birchall Blackburn Law ロゴ

Birchall Blackburn Law からの回答

Hi Tom,

Thank you so much for your lovely words. We can't locate your file in our system, so we've submitted a request to Trustpilot for more information so we can let the right team members know how happy you are with the service.

Best wishes,
Birchall Blackburn Law

5つ星のうち5の評価

When I started my Mortgage with Birchall Blackburn Law I am very happy with service they provide and follow my case step-by-step to finish my Mortgage. I would like thank everyone work in there, especially Anna who dealing with my case it’s

It providing good service hard worker and helpful patient and respect thank you for everything I will recommend it to anyone. It’s helpful.

2025年12月9日
自発的なレビュー
Birchall Blackburn Law ロゴ

Birchall Blackburn Law からの回答

Hi Mastura,

Thank you ever so much for your kind review - it really means a lot to Anna and the team. It was a pleasure working with you.

Best wishes,
Birchall Blackburn Law

5つ星のうち5の評価

Superb Service

Bradley was absolutely superb from the very start.
Always available at the end of the phone, always knowledgeable about the questions I asked, as well as being courteous, friendly and personable in his demeanour at all times. His calm and helpful nature was so helpful during stressful moments, and I always felt much better and reassured after every conversation I had with him.

Bradley is a credit to Birchall Blackburn Law, and in my opinion is destined to not only become an extremely valuable asset to the business, but a well rounded and decent young man which they should be proud of.

2025年12月5日
自発的なレビュー
Birchall Blackburn Law ロゴ

Birchall Blackburn Law からの回答

Hi Beverley,

Thanks for your incredible review! Bradley will be over the moon to hear how happy you are with the service. It was an absolute pleasure working with you.

Best wishes,
Birchall Blackburn Law

5つ星のうち5の評価

Outstanding

Had a very difficult chain due to another set of solicitors, ended up exchanging and completing on the same day

However Ben from Birchall was fantastic always kept us up to date, informed us of any news promptly and got this over the line

Could not fault him at all I would highly recommend

2025年11月26日
自発的なレビュー
Birchall Blackburn Law ロゴ

Birchall Blackburn Law からの回答

Hi Luke,
Thank you so much for your amazing review. We'll make sure to pass your kind words on to Ben and the team. It was a pleasure working with you.
Best wishes,
Birchall Blackburn Law

5つ星のうち1の評価

Awful experience

Awful experience. From the start. Not contactable, despite multiple complaints. There is simply nothing good I can say. It has taken 7 months to complete on a house with no chain and no complications (still ongoing). Please save your money and look elsewhere.

2025年11月25日
自発的なレビュー
Birchall Blackburn Law ロゴ

Birchall Blackburn Law からの回答

Hi JJ,
We’re very sorry to hear of your experience with our service. We have flagged your feedback with our Client Services Team and we are investigating. If you could proved the further information we have requested through TrustPilot that would really help us look into the issue. Please do not hesitate to get in touch with Client Services directly at enquiries@birchallblackburn.co.uk.
Many thanks,
Birchall Blackburn Law

5つ星のうち1の評価

Very slow conveyancing service

These solicitors were handling the purchase of my property, they were very slow and not at all proactive, there was never one single person dealing with the purchase so it was difficult to get any information.
They were continually asking questions which were not relevant to the purchase.
After 10 month the sale fell through and we had to find a new buyer.
I would not recommend them to anyone, find a local company with a one to one relationship.

2025年11月1日
自発的なレビュー
Birchall Blackburn Law ロゴ

Birchall Blackburn Law からの回答

Hi Mark,
We’re very sorry to hear of your experience with our service. We have flagged your feedback with our Client Service Team and we are investigating. Please do not hesitate to get in touch with Client Services directly at enquiries@birchallblackburn.co.uk.
Many thanks,
Birchall Blackburn Law

5つ星のうち5の評価

Everyone I dealt with at this firm…

Everyone I dealt with at this firm during the conveyancing process have been extremely efficient, with excellent communication and timeliness. Well done and thank you.

2025年11月21日
自発的なレビュー
Birchall Blackburn Law ロゴ

Birchall Blackburn Law からの回答

Hi Chris,
Thanks so much for your lovely review. We're so happy to hear how pleased you are with the service. It was a pleasure working with you.
Many thanks,
Birchall Blackburn Law

5つ星のうち5の評価

Great service throughout

Great service throughout. Our house purchase wasn’t the easiest process but Catherine provided consistently great service and made a stressful process as smooth as possible. Thank you.

2025年11月21日
自発的なレビュー
Birchall Blackburn Law ロゴ

Birchall Blackburn Law からの回答

Hi D Linehan,
Thank you very much for your lovely feedback. We'll make sure to pass your kind words on to Catherine and the team. It was a pleasure to help you with your house purchase.
Many thanks,
Birchall Blackburn Law

5つ星のうち5の評価

People I communicated were all…

People I communicated were all knowledgeable and very professional in their dealings. Our business was conducted and concluded in a very timely manner.

2025年11月20日
自発的なレビュー
Birchall Blackburn Law ロゴ

Birchall Blackburn Law からの回答

Hi Angelo,
Thanks for your wonderful review. We'll make sure your kind words are passed on to the team - they'll be over the moon to hear how happy you are with the service.
Best wishes,
Birchall Blackburn Law

5つ星のうち1の評価

Extremely poor communication and surprise fees — do not recommend…

I used Birchall Blackburn for my house purchase and the service was unacceptable. Communication was inconsistent and slow, with repeated missed calls and promised updates that never arrived. Our conveyancer was Kieran Williams and he shown unprofessional behavior in multiple instances.

Most seriously, the final financial statement arrived less than one working day before completion and showed several large unexpected charges and a much higher legal fee than quoted. The firm later acknowledged some quoting errors but only offered partial reductions; their “final response” failed to address the main service failures or compensate for the stress and financial strain caused.

I have escalated the matter to the Legal Ombudsman and would not recommend this firm to anyone who expects clear, timely communication and accurate cost estimates.

Pros: none I experienced
Cons: poor communication; inaccurate information; last‑minute inflated charges; inadequate remedy

2025年9月10日
自発的なレビュー
Birchall Blackburn Law ロゴ

Birchall Blackburn Law からの回答

Hi Rui,
We're so sorry to hear about your experience - we acknowledge your concerns. Please feel very welcome to contact our Client Services team at enquiries@birchallblackburn.co.uk and we will be in touch with you as soon as possible.
Kind regards,
Birchall Blackburn Law

5つ星のうち1の評価

They Registered the wrong plans

They Registered the wrong plans with the land registry, I found out 2 years later when remortgaging that we didn’t own the property and didn’t know if we would loose our home.

The customer service was appalling, I spoke to a Stacey Ashe who refused to admit what they had done or even tell me what the issue was, they said the wouldn’t fix it because it was a conflict of interest and I would need to get another solicitor, I didn’t know what was going on we were mid build on a grade II listed building we had to down tools, the financial and mental fall out from their error has been detrimental to us and I can only just start speaking about this now.

I couldn’t get another solicitor to help me all they were saying is why aren’t Birchall Blackburn fixing their error, we can’t help they need to fix it.

Over one month later Birchall Blackburn finally admitted they made a mistake but would still not fix the error, it took overt two years for us to find the right solicitor to fix this mistake. It was fairly simple in the end and could have been resolved quickly by Birchall Blackburn in the first place and we would have saved a lot of money and stress that I will never get over.

It says a lot about a company that can make a huge mistake like registering the wrong property then refuse to fix their mistake.

2024年12月1日
自発的なレビュー
Birchall Blackburn Law ロゴ

Birchall Blackburn Law からの回答

Hi Jai,
We’re very sorry you have been unhappy with our service. We always do our best to resolve any issues but there are times when it isn’t appropriate for us to act and in those circumstances, we are professionally obliged to advise that you seek independent legal advice. We are pleased, though that on this occasion we were able to keep in contact with your solicitors until the issue was resolved.
Many thanks,
Birchall Blackburn Law

5つ星のうち5の評価

An amazing helpful team

An amazing helpful team, expertly knowledgeable, friendly and highly professional.

2025年11月12日
自発的なレビュー
Birchall Blackburn Law ロゴ

Birchall Blackburn Law からの回答

Hi Simon,

Thank you so much for your amazing review. We've submitted a request for more information via Trustpilot so we can find out which solicitor handled your case. We can then pass on your kind feedback.

We hope that's ok.
Many thanks,
Birchall Blackburn Law

5つ星のうち1の評価

What a dreadful company

What a dreadful company. Did things wrong but never owned up to them and tried to shift the blame. The guy we had didn't explain things properly. Didn't listen... Worst solicitor I have ever dealt with in my life and trust me, I have used many in business and personally. Hope AI takes over this legal profession. All they care about is taking money. It wouldn't be so bad, if they just said sorry for the stress and apologised for making some mistakes. Would never recommend. x

2025年11月11日
自発的なレビュー
Birchall Blackburn Law ロゴ

Birchall Blackburn Law からの回答

Hi Mrs C,
We're so sorry to hear about this. Please do feel very welcome to get in touch with our Client Services team at enquiries@birchallblackburn.co.uk and a member of the team will be happy to help.
Many thanks,
Birchall Blackburn Law

5つ星のうち5の評価

Handled my purchase quickly

Handled my purchase quickly, great communication

2025年11月3日
自発的なレビュー
Birchall Blackburn Law ロゴ

Birchall Blackburn Law からの回答

Hi there,
Thank you so much for your kind review. We've put in a request for more information through Trustpilot so we can find out which solicitor handled your case. We can then pass on your lovely feedback. We hope that's ok.
Many thanks,
Birchall Blackburn Law

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