Edited: Blacks, thanks for letting me know that I can contact you if I want to discuss my review by contacting Customer Services. As you will see from my review, I already contacted Customer Services... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Really great service. Good advice, good explanation of the differences in design. Many thanks to Nion for diving in and out of the stockroom grabbing many pairs of trainers due to an inept old bl... もっと見る
企業が回答しました
We were greeted at the front door by a friendly member of staff. When we started looking at walking trainers Harrison approached and offered help. He was polite and friendly and happy to help with si... もっと見る
企業が回答しました
Huge thanks to Emmanuel and John for their assistance in helping me find some new walking boots this afternoon for an upcoming walking challenge. Definitely went the extra mile (no pun intended) to en... もっと見る
企業が回答しました
企業情報
Blacks - Basingstoke について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
連絡先
Festival Place SC, Festival Way, RG21 7LJ, Basingstoke Hampshire, 英国
- 01256 636561
4.9
優良
1204件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Staff (Nion)
Staff (Nion), was very kind and helpful, so I got the right size of sandals
2026年5月30日
自発的なレビュー
Blacks - Basingstoke からの回答
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Blacks - Basingstoke からの回答
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Blacks Customer Care Team
Easy click and collect
Click and collect from the store was easy. Arrived pretty quick and when I collected they found my order straight away. Unfortunately the hat I ordered was too small for my massive head so I had to return it. In store return was quick and easy and refund came through straight away
2026年5月6日
Blacks - Basingstoke からの回答
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
Emmanuel was very attentive
Emmanuel was very attentive and helpful. Infact the young lady we saw on entry was nice and the young man at the till was too, he pointed out some offers. A very nice visit all round. We bought some walking shoes.
2026年5月3日
自発的なレビュー
Blacks - Basingstoke からの回答
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Wasn't notified click and collect ready to collect
Edited: Blacks, thanks for letting me know that I can contact you if I want to discuss my review by contacting Customer Services. As you will see from my review, I already contacted Customer Services and didn't receive a reply!
Ordered some waterproofs for my kids school trip for click and collect but didn't receive email to say it had arrived. Sent email to customer service but no response. Bought them elsewhere. After a week and a half, went into shop to ask where order was and it was sat out back but noone had actioned it. Got a refund.
2026年4月30日
Blacks - Basingstoke からの回答
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us
Thanks again for your time,
Blacks Customer Care Team
I was lucky enough to be served by a…
I was lucky enough to be served by a very helpful young man called Jack he had excellent customer service skills
2026年5月12日
自発的なレビュー
Top experience.
Really great service.
Good advice, good explanation of the differences in design.
Many thanks to Nion for diving in and out of the stockroom grabbing many pairs of trainers due to an inept old bloke with odd sized feet.
Really great experience as before.
10/10
2026年5月12日
自発的なレビュー
Blacks - Basingstoke からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Lovely store
Lovely store with wonderful staff- helpful without being pushy. Great prices and tidy accessible store.
Nion was especially lovely
2026年5月10日
自発的なレビュー
Blacks - Basingstoke からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Friendly and helpful customer service
We were greeted at the front door by a friendly member of staff. When we started looking at walking trainers Harrison approached and offered help. He was polite and friendly and happy to help with sizes. Good customer service at the till too. Great experience all round.
2026年5月3日
自発的なレビュー
Blacks - Basingstoke からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
We went into Blacks for a specific…
We went into Blacks for a specific footwear solution. A very patient young man Emanuel served us. Brilliant service.
2026年5月5日
自発的なレビュー
Blacks - Basingstoke からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Blacks - Basingstoke からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Jack was fantastic
Jack was fantastic, he gave us invaluable advice, a real asset to the store.
2026年5月3日
自発的なレビュー
Blacks - Basingstoke からの回答
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Shoutout to Jack at the Basingstoke…
Shoutout to Jack at the Basingstoke store who was really helpful and well informed. Thank you Jack for taking the time with us today - we really did appreciate it!!
2026年5月3日
自発的なレビュー
Blacks - Basingstoke からの回答
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Blacks Customer Care Team
Service was exceptional by Emmanuel
Service was exceptional by Emmanuel - patient informative and helpful. We didn’t make the final
Purchase purely due to the price difference with Go Outdoors but he remained polite and understanding throughout. A credit to Blacks. Would have given 5 stars if the price was right 😗
2026年5月2日
自発的なレビュー
Blacks - Basingstoke からの回答
Hi,
Thanks for giving us 4 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Blacks Customer Care Team
Great service
Very helpful and nice service, helped us get exactly what we wanted, made polite conversation, thanks Emmanuel
2026年4月25日
自発的なレビュー
Blacks - Basingstoke からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Nion was very helpful and friendly.
Nion was very helpful and friendly.
Credit to the store
2026年4月25日
自発的なレビュー
Blacks - Basingstoke からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
John was extremely helpful in choosing…
John was extremely helpful in choosing a backpack, including testing a set of walking poles to ensure the selected item met all my needs. Such knowledgeable, professional help was invaluable. Thank you John!
2026年4月24日
自発的なレビュー
Blacks - Basingstoke からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Nion was super helpful with our…
Nion was super helpful with our daughter choosing a coat
2026年4月24日
自発的なレビュー
Blacks - Basingstoke からの回答
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Called to check stock for 2 bags I…
Called to check stock for 2 bags I urgently needed, Jack confirmed they had stock and would put 2 aside for me. Really helpful and got me out of a massive hole.
2026年4月24日
自発的なレビュー
Blacks - Basingstoke からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
We went back to Blacks for another pair…
We went back to Blacks for another pair of boots and, like last time with my son, Jack was super helpful and knowledgeable. Thank you so much.
2026年4月19日
自発的なレビュー
Blacks - Basingstoke からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
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プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
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