Blacks - Basingstoke レビュー 

1,236
•
TrustScore 5段階評価の5

4.9

Festival Place SC, Festival Way, RG21 7LJ Basingstoke Hampshire, GB

•

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I was served by Nion, who was exceptional. Friendly, knowledgeable and very respectful of my need for shoes with a support sole and then in selling me the right insoles. All of which have had a very p... もっと見る

企業が回答しました

5つ星のうち3の評価

I ordered 2 Peter Storm “pac-a-macs” for sizing & collected from my local store. (Because they didn’t have what I was after in store) This was extremely easy to do. However, I had to return both co... もっと見る

企業が回答しました

5つ星のうち5の評価

Asked for help choosing walking boots in sale today found a comfortable pair Peter storm ones in the sale . Saadia was very helpful and provided 3 types to try with great advice Thankyou

企業が回答しました

5つ星のうち5の評価

Once we’d identified we needed an assistant with product knowledge, Jack provided excellent advice and guidance in choosing some new walking trainers. It will be a shame to see Blacks close, quite a... もっと見る

企業が回答しました


企業情報

  1. アウトドア衣料・用品店
  2. ・
  3. アクティブウェア店
  4. キャンプ用品店
  5. バッグと旅行かばんの店
  6. ランニング用品店
  7. 靴屋

Blacks - Basingstoke について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

連絡先

  • Festival Place SC, Festival Way, RG21 7LJ, Basingstoke Hampshire, 英国

  • 01256 636561

4.9

優良

TrustScore 5段階評価の5

1236件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(1,236)

過去12か月のレビュー数: 3,960件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Friendly and helpful customer service

We were greeted at the front door by a friendly member of staff. When we started looking at walking trainers Harrison approached and offered help. He was polite and friendly and happy to help with sizes. Good customer service at the till too. Great experience all round.

2026年5月3日
自発的なレビュー
Blacks - Basingstoke ロゴ

Blacks - Basingstoke からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

5つ星のうち5の評価

We went into Blacks for a specific…

We went into Blacks for a specific footwear solution. A very patient young man Emanuel served us. Brilliant service.

2026年5月5日
自発的なレビュー
Blacks - Basingstoke ロゴ

Blacks - Basingstoke からの回答

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

5つ星のうち5の評価

Jack was fantastic

Jack was fantastic, he gave us invaluable advice, a real asset to the store.

2026年5月3日
自発的なレビュー
Blacks - Basingstoke ロゴ

Blacks - Basingstoke からの回答

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

5つ星のうち5の評価

Shoutout to Jack at the Basingstoke…

Shoutout to Jack at the Basingstoke store who was really helpful and well informed. Thank you Jack for taking the time with us today - we really did appreciate it!!

2026年5月3日
自発的なレビュー
Blacks - Basingstoke ロゴ

Blacks - Basingstoke からの回答

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Blacks Customer Care Team

5つ星のうち4の評価

Service was exceptional by Emmanuel

Service was exceptional by Emmanuel - patient informative and helpful. We didn’t make the final
Purchase purely due to the price difference with Go Outdoors but he remained polite and understanding throughout. A credit to Blacks. Would have given 5 stars if the price was right 😗

2026年5月2日
自発的なレビュー
Blacks - Basingstoke ロゴ

Blacks - Basingstoke からの回答

Hi,

Thanks for giving us 4 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Blacks Customer Care Team

5つ星のうち5の評価

Great service

Very helpful and nice service, helped us get exactly what we wanted, made polite conversation, thanks Emmanuel

2026年4月25日
自発的なレビュー
Blacks - Basingstoke ロゴ

Blacks - Basingstoke からの回答

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

5つ星のうち5の評価

Nion was very helpful and friendly.

Nion was very helpful and friendly.
Credit to the store

2026年4月25日
自発的なレビュー
Blacks - Basingstoke ロゴ

Blacks - Basingstoke からの回答

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

5つ星のうち5の評価

John was extremely helpful in choosing…

John was extremely helpful in choosing a backpack, including testing a set of walking poles to ensure the selected item met all my needs. Such knowledgeable, professional help was invaluable. Thank you John!

2026年4月24日
自発的なレビュー
Blacks - Basingstoke ロゴ

Blacks - Basingstoke からの回答

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

5つ星のうち5の評価

Nion was super helpful with our…

Nion was super helpful with our daughter choosing a coat

2026年4月24日
自発的なレビュー
Blacks - Basingstoke ロゴ

Blacks - Basingstoke からの回答

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

5つ星のうち5の評価

Called to check stock for 2 bags I…

Called to check stock for 2 bags I urgently needed, Jack confirmed they had stock and would put 2 aside for me. Really helpful and got me out of a massive hole.

2026年4月24日
自発的なレビュー
Blacks - Basingstoke ロゴ

Blacks - Basingstoke からの回答

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

5つ星のうち5の評価

We went back to Blacks for another pair…

We went back to Blacks for another pair of boots and, like last time with my son, Jack was super helpful and knowledgeable. Thank you so much.

2026年4月19日
自発的なレビュー
Blacks - Basingstoke ロゴ

Blacks - Basingstoke からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

5つ星のうち5の評価

Great service from Nion and he was very…

Great service from Nion and he was very knowledgeable about the products

2026年4月17日
自発的なレビュー
Blacks - Basingstoke ロゴ

Blacks - Basingstoke からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

5つ星のうち5の評価

Jack

Jack, was very helpful and knowledgeable and kind. It was a great experience.

2026年4月15日
自発的なレビュー
Blacks - Basingstoke ロゴ

Blacks - Basingstoke からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

5つ星のうち5の評価

Great customer service!

Emanuel was really friendly, helpful and professional when helping me select a new pair of walking shoes. I had been having difficulty selecting a pair that fits at other shops and everyone I encountered in the shop was very friendly, and helpful.

I left the shop thinking I will definitely be back for other outdoors purchases, and will prioritise this shop over other, closer options to make sure I make the right decision when buying gear.

Thanks again Emanuel and all the best!

2026年4月11日
自発的なレビュー
Blacks - Basingstoke ロゴ

Blacks - Basingstoke からの回答

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

5つ星のうち5の評価

Nion was extremely helpful

Nion was extremely helpful. Knew where everything was. Polite and pleasant. Quick and accurate service.

2026年4月12日
自発的なレビュー
Blacks - Basingstoke ロゴ

Blacks - Basingstoke からの回答

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

5つ星のうち5の評価

Thank you to Emmanuel and John!

Huge thanks to Emmanuel and John for their assistance in helping me find some new walking boots this afternoon for an upcoming walking challenge. Definitely went the extra mile (no pun intended) to ensure that they were the right boots for me. Very happy with my purchase and also the service/knowledge they provided.

2026年4月11日
自発的なレビュー
Blacks - Basingstoke ロゴ

Blacks - Basingstoke からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

5つ星のうち5の評価

Amazing experience

Amazing experience. Shopping for DOE and the help was really useful and we had great advice.

2026年4月4日
自発的なレビュー
Blacks - Basingstoke ロゴ

Blacks - Basingstoke からの回答

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Blacks Customer Care Team

5つ星のうち5の評価

Nion helped me take advantage of a…

Nion helped me take advantage of a special offer to get 2 items I wanted.

2026年3月31日
自発的なレビュー
Blacks - Basingstoke ロゴ

Blacks - Basingstoke からの回答

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Blacks Customer Care Team

5つ星のうち5の評価

Nion is a legend hes very helpful and I…

Nion is a legend hes very helpful and I brought loads of stuff with hes help

2026年3月29日
自発的なレビュー
Blacks - Basingstoke ロゴ

Blacks - Basingstoke からの回答

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

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