Lee is very polite and very helpful whilst I was trying to buy some new walking shoes. It is a shame that the shows we branch in the centre of town is closing and I hope that he will be able to mov... もっと見る
企業が回答しました
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Because I have no carry bag ! When I buy products the crew person mean staff they didn’t asked me carry bag for item so I carry with out bag things . Services also poor and staff also specifically ca... もっと見る
企業が回答しました
Bought some new walking shoes, served by Lee who was friendly, polite and knowledgeable. No pressure selling, just honest, helpful advice. Excellent service.
企業が回答しました
Recently bought the Higear camping 4 drawer wardrobe from Blacks. In store the item was on sale reduced from £60 to £35. Iwent home and found the same item on sale for £29 on the Blacks website with c... もっと見る
企業が回答しました
企業情報
Blacks - Shrewsbury について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
連絡先
27-28 Shoplatch, SY1 1HS, Shrewsbury, 英国
- 01743 297272
4.9
優良
719件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Green Wellington boots
Excellent customer service by Immy.
Very friendly and helpful with a really good knowledge of the product I was looking for. Really helpful in getting the size and style I wanted.
Very impressed and would highly recommend this store.
2026年2月24日
自発的なレビュー
Blacks - Shrewsbury からの回答
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Blacks Customer Care Team
Served by Charlotte very helpful.
Served by Charlotte very helpful and patient with me.
2026年2月12日
自発的なレビュー
Blacks - Shrewsbury からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Superb Customer Service
I have purchased items from this Blacks in the past and the customer service has been excellent. I wasn't aware that Blacks was a UPS Access Point so on this occasion I dropped off a package. Both staff members were very helpful and Josh at the register went the extra mile to assist me with superb customer service.
Highly recommend Blacks not only for shopping but for their drop off access point as well.
2026年2月17日
自発的なレビュー
Blacks - Shrewsbury からの回答
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Blacks Customer Care Team
Staff member Charlotte really helpful…
Staff member Charlotte really helpful and straight forward which I really appreciated
2026年1月31日
自発的なレビュー
Blacks - Shrewsbury からの回答
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Blacks Customer Care Team
Alfie and Charlotte were excellent and…
Alfie and Charlotte were excellent and very helpful.
Thank you
2026年1月31日
自発的なレビュー
Blacks - Shrewsbury からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Great brands at a very good price and…
Great brands at a very good price and quick cheap delivery
2026年1月16日
Blacks - Shrewsbury からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Charlotte was very helpful and…
Charlotte was very helpful and accommodating. Polite, pleasant and professional.
2026年1月22日
自発的なレビュー
Blacks - Shrewsbury からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Walking boot Buying
Looking for a pair of walking boots, but undecided which style/brand to buy. Lee, the customer assistant was extremely helpful with his advice, without being pushy and was quite happy to bring several styles in various sizes till I had the correct boot/size combination.
2026年1月16日
自発的なレビュー
Blacks - Shrewsbury からの回答
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
Very helpful staff
Josh helped me make my mind up when I couldn't decide which walking shoes to buy. Very helpful.
2026年1月16日
自発的なレビュー
Blacks - Shrewsbury からの回答
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Nice helpful service here
Nice helpful service here for the second time recently - this time by Dan
2026年1月12日
自発的なレビュー
Blacks - Shrewsbury からの回答
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Served by Dan
Served by Dan. He was very helpful and helped me find some great snow boots, for my son, at a bargain price.
2026年1月8日
自発的なレビュー
Blacks - Shrewsbury からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Excellent customer service from Lee
Excellent customer service from Lee, very helpful and able to give advice based on first hand experience.
2026年1月3日
自発的なレビュー
Blacks - Shrewsbury からの回答
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Merrell Moab shoes
Friendly and helpful service from Lee.
Also helped us with our Blue Light discount.
Shoes are super comfortable too.
Would definitely recommend Blacks.
2025年12月15日
自発的なレビュー
Blacks - Shrewsbury からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Dan was super helpful and was very kind…
Dan was super helpful and was very kind in offering to recommend the product I needed and fix my coat for me in store
2025年12月13日
自発的なレビュー
Blacks - Shrewsbury からの回答
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Alex
Alex was very knowledgeable and patient while decided on the correct footwear for myself
2025年12月12日
自発的なレビュー
Blacks - Shrewsbury からの回答
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
Excellent service in the Shrewsbury…
Excellent service in the Shrewsbury store today by Lee, who helped me choose the products to buy for my husband's Christmas present!
2025年12月11日
自発的なレビュー
Blacks - Shrewsbury からの回答
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Blacks - Shrewsbury からの回答
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Blacks - Shrewsbury からの回答
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Bradley Was very helpful in assisting…
Bradley Was very helpful in assisting me to buy the most suitable coat for me to wear. As a newbie to hiking I wasn’t sure what was most suited for hiking, he was very informative. Will definitely be coming back!
2025年11月15日
自発的なレビュー
Blacks - Shrewsbury からの回答
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Blacks Customer Care Team
Purchase of 'Scarpa' walking boots...
Returned to Blacks 20 years after buying my Berghaus walking boots, now worn out. Josh was very helpful with relevant information about some important differences between the various options. Trying them on was the decider and I am extremely happy with this purchase.
Josh was, I felt, both helpful and knowledgeable.
2025年11月25日
自発的なレビュー
Blacks - Shrewsbury からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
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