Always use footfall into shops. Use them or lose them. The missing fifth star only reflects the item was not available off the shelf, as advised by a team member over the phone. But the web order... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Good range of stock and priced competitively. Tom was very helpful with figuring out the best choices for an upcoming trip - pointing me to the right choice, rather than just the most expensive choice... もっと見る
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Kelly was truly amazing. Having tried on just about every pair of size 11 and 12 trail shoe options taking best part of an hour whilst dealing with several other customers at the same time. Came up wi... もっと見る
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Kelly was super helpful. Looking for a waterproof coat with fleece liner for a teenager whose outgrown kids sizes. Thought it was going to cost a lot more to buy adult size but she found us some optio... もっと見る
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企業情報
Blacks - Yeovil について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
連絡先
22 Middle Street, BA20 1LY, Yeovil, 英国
- 01935 314156
5.0
優良
766件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Lovely polite member of staff
We were served by Hazel at Yeovil. Lovely lady, very polite and helpful assisting me buying a waterproof coat for my son.
2024年9月2日
自発的なレビュー
Blacks - Yeovil からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
New boots acquisition success.
I came into town with my daughter and needed some new boots. Came into store and was dealt with by Will and he provided a great experience and was very kind and courteous.
We'll be back. Thank you Will
2024年9月7日
自発的なレビュー
Blacks - Yeovil からの回答
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Great service from Duncan and Kyle in…
Great service from Duncan and Kyle in Yeovil
Buying rucksacks for a future trip. - spent a considerable time helping determine the correct size, features and benefits .
2024年9月5日
自発的なレビュー
Blacks - Yeovil からの回答
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
Hazel was so helpful and kind.thank you
Hazel was so helpful and kind on the cashier,and the employee today am shift ,i apologise i forgot his name was also very helpful when i asked for an umbrella he even open for me to see it , and he was smiling all the time.
I definitely recommend, thank you.
2024年9月5日
自発的なレビュー
Blacks - Yeovil からの回答
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Blacks - Yeovil からの回答
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Excellent service from the team
Excellent service from the team in Yeovil. They kindly honoured my online offers and discounts in store and even went to the effort of holding back some items until we could collect the following day - invaluable as we were heading off camping and the online delivery wouldn’t have made it in time! Superb service.
2024年8月30日
自発的なレビュー
Blacks - Yeovil からの回答
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Blacks Customer Care Team
THE WONDERFUL HAZEL
Hazel was amazing. My family spent 3 hours in Street outlet stores looking for coats for wife and son. Nothing was purchased in Street as the service and stock were shocking.
10 minutes in Blacks in Yeovil with the wonderful Hazel we were sorted in less than 10 minutes, with both wife and son happy with their new costs.
2024年9月2日
自発的なレビュー
Blacks - Yeovil からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Ben and Hazel were really good and…
Ben and Hazel were really good and helped me get the size coat I needed; matching the fleece liner.
2024年8月30日
自発的なレビュー
Blacks - Yeovil からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Louise was very helpful when I came to…
Louise was very helpful when I came to try on some boots for work. She was very patient whilst I tried on a couple of sizes and had a walk around to ensure I purchased the correct boot. Louise was very friendly and happy to help.
2024年8月27日
自発的なレビュー
Blacks - Yeovil からの回答
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
Really helpful friendly staff
Really helpful friendly staff. They were both attentive and helped me find some shorts to wear to work as my pair had broken. Bought a pair of shorts and I'm really happy with them
2024年8月16日
自発的なレビュー
Blacks - Yeovil からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Extremely helpful and amazing staff…
Extremely helpful and amazing staff especially Ben. Couldn't help us enough!! Amazing knowledge. Thank you so much you really saved the day!
2024年8月16日
自発的なレビュー
Blacks - Yeovil からの回答
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
BETTER THAN TRESSPASS
I used to be an avid trespass user but as I needed a new pair of boot (long story) recently decided to try blacks, I was amazed by Ben’s knowledge in footwear as he helped me pick new boots, and hazel was very friendly at the checkout and helpful as she recommended the proper protection I needed for them. Would never to back to trespass again
2024年8月4日
自発的なレビュー
Blacks - Yeovil からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Excellent staff
All the staff give the best customer service. A big shout out to Ben and Hazel for always going above and beyond.
2024年8月4日
自発的なレビュー
Blacks - Yeovil からの回答
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Blacks Customer Care Team
Blacks - Yeovil からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Pleasure as always
2024年7月29日
自発的なレビュー
Blacks - Yeovil からの回答
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Great customer service
Good choice of stock, healthy discounts on certain items. Above all, the staff are very knowledgeable about their products, and really patient and helpful.
2024年7月26日
自発的なレビュー
Blacks - Yeovil からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Excellent customer service by staff
Excellent customer service by staff, and thanks to Hazel.
2024年7月25日
自発的なレビュー
Blacks - Yeovil からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Great service easy to find what I was…
Great service easy to find what I was looking for I will return again
2024年7月23日
自発的なレビュー
Blacks - Yeovil からの回答
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Blacks Customer Care Team
Great service
Was very impressed how well the shop was laid out and how friendy the staff were! Especially Hazel who served us. Thanks
2024年7月22日
自発的なレビュー
Blacks - Yeovil からの回答
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Blacks Customer Care Team
Hazel was very helpful in finding right…
Hazel was very helpful in finding right jacket.
2024年7月22日
自発的なレビュー
Blacks - Yeovil からの回答
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
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