J'ai utilisé les services de BNESIM pour plusieurs pays (Turquie, Albanie, Arménie, Macédoine, Géorgie) sans problème. Pour la Turquie bien penser à installer la esim avant d'entrer dans le pays si no... もっと見る
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Wir haben für unseren Thailand Urlaub drei E-SIMs bei BNESim bestellt und alles lief absolut problemlos. Die Einrichtung war super verständlich und schnell erledigt, selbst ohne Vorkenntnisse. Dir... もっと見る
企業が回答しました
I bought the eSIM for my trip in Morocco, but unfortunately when I activated the eSIM the only internet connection available was LTE (even from the eSIM settings), no 4G. With LTE it was impossible to... もっと見る
This is a legit ESIM service. It uses local cellular providers for their service. I have used these esims while traveling several times now and I've had no issues. They work fine. You must follow the... もっと見る
企業が回答しました
企業情報
当該企業による記述
BNESIM is a trusted global communication provider, offering innovative solutions like eSIMs, SIM cards, travel Wi-Fi routers, international calls, SMS, and IoT services. With coverage in over 200 countries and customizable plans, BNESIM connects travelers, entrepreneurs, and businesses seamlessly worldwide. 🏆 Recognized as the World’s Best Travel SIM Provider in 2019, 2020, 2022, 2023, and 2024!
連絡先
Unit C, 8/F, King Palace Plaza, NO:55 King Yip Street, Kwun Tong, Kowloon, Kowloon, 香港
- support@bnesim.com
- www.bnesim.com
3.8
ほぼ満足
318件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 92％に回答しています
通常1カ月以内に回答
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Alles super gelaufen 5 Sterne verdient 👍
2026年4月26日
BNESIM からの回答
Vielen Dank! Es freut uns sehr, dass alles super gelaufen ist. Wir schätzen die 5 Sterne sehr.
BNESIM からの回答
Thank you so much! We’re really happy to hear that 😊
Experiences
So far the experience have been good, ease of purchase. However the data reception was intermittently bad…I was in Beijing from 22nd April to 28 April.
Reception was cut off after using 5-10 mins especially with Whatapps.
Thanks
2026年5月2日
BNESIM からの回答
Thank you for sharing your experience with us. We’re glad to hear the purchase process was easy and that your overall experience has been good.
We’re sorry the data reception in Beijing was intermittent, especially when using WhatsApp. Network quality can sometimes vary depending on the local carrier coverage and location, but we understand how frustrating it is when the connection drops.
We appreciate your feedback and will keep working to improve the experience for travelers in China.
Price and quality
2026年5月2日
BNESIM からの回答
Thank you! We’re happy to hear you appreciated both the price and the quality of our service.
BNESIM からの回答
Grazie mille! Siamo felici che l’installazione sia stata facile e veloce.
BNESIM からの回答
Благодарим ви! Радваме се, че сте доволни от цената и че изборът е бил лесен за вас.
BNESIM からの回答
Great to hear. Thanks so much for your feedback! 😊
We’re really glad everything is working smoothly. If you ever need anything, we’re here for you.
Perfekt für den Urlaub
Wir haben für unseren Thailand Urlaub drei E-SIMs bei BNESim bestellt und alles lief absolut problemlos. Die Einrichtung war super verständlich und schnell erledigt, selbst ohne Vorkenntnisse. Direkt nach der Aktivierung hat alles einwandfrei funktioniert und wir hatten durchgehend eine stabile Verbindung.
Besonders positiv ist uns die App aufgefallen, die eine richtig gute Übersicht über den Datenverbrauch bietet. Man sieht jederzeit, wie viel Volumen noch übrig ist und kann bei Bedarf ganz einfach zusätzliches Datenvolumen nachbuchen. Das hat im Urlaub wirklich für viel Komfort gesorgt.
Preislich war BNESim zudem der günstigste Anbieter, den ich finden konnte, was natürlich ein großer Pluspunkt ist. Nach der Bestellung bekommt man zwar noch E-Mails mit Angeboten und Rabatten, aber aus dem Verteiler kann man sich problemlos austragen.
Insgesamt eine rundum positive Erfahrung und für Reisen absolut zu empfehlen. Würde ich jederzeit wieder nutzen.
2026年1月18日
自発的なレビュー
BNESIM からの回答
Vielen Dank für Ihre tolle Bewertung – das freut uns wirklich sehr! 😊
Es ist schön zu hören, dass alles von der Einrichtung bis zur Nutzung so reibungslos funktioniert hat und Sie während Ihrer Reise in Thailand eine stabile Verbindung hatten. Genau das ist unser Ziel.
Besonders freut uns auch Ihr Feedback zur App und zur Übersicht des Datenverbrauchs – wir arbeiten ständig daran, das Erlebnis so einfach und transparent wie möglich zu machen.
Wir hoffen, Sie hatten eine wunderbare Zeit in Thailand und würden uns freuen, Sie auch auf Ihrer nächsten Reise wieder begleiten zu dürfen! ✈️
They deserve -10.
They deserve -10.
Bad service/connection, no customer care and their app is deceitful. No matter what you click, it takes you where they want. I requested refund to my card, but it automatically gave me refund in their wallet (I don't need that, I'm not using them anymore). Awful...
2026年4月22日
自発的なレビュー
BNESIM からの回答
Thank you for your feedback. We’re very sorry to hear about your experience. This is certainly not the impression we aim to give.
Our technical team has carefully reviewed the system logs related to your case. Based on this analysis, there was no malfunction: the logs confirm that the refund option selected was BNE Wallet, and the system processed the refund accordingly.
Our marketing team has also reached out to you personally and shared a screenshot of the logs for full transparency.
We remain available should you need any further assistance.
Excellent service and works really well…
Excellent service and works really well in Europe
with good prices and specials
2026年4月24日
BNESIM からの回答
Thank you for taking the time to leave such a kind review! Reviews like yours mean a lot to our team. Wishing you many more smooth journeys ahead, and we're glad to be along for the ride!
BNESIM からの回答
Thank you so much for the lovely feedback! It truly made our day. Wishing you all the best, and we're grateful to have you with us!
exellent ok
2026年4月16日
BNESIM からの回答
Thanks so much for taking a moment to share your feedback. It really means a lot! We're so glad to have you with us and hope to keep delivering a great experience.
Excellent experience
Simple installation. Simple top-up. Excellent coverage of mobile networks throughout the EU. Correct prices.
2026年4月21日
BNESIM からの回答
Thank you for sharing such thoughtful feedback! We're so happy everything has been smooth from start to finish, and that you're enjoying solid connectivity wherever you go. It's wonderful to have you with us. Safe travels ahead!
its really great Network working in…
its really great Network working in pakistan BNESIM And its good package like no expire date its a great service
2026年4月21日
BNESIM からの回答
Thank you so much for your feedback. We’re delighted to hear BNESIM is working well for you and that you appreciate our no-expiry plans. Your support means a lot to us!
BNESIM からの回答
Thank you so much for your kind feedback. We’re really happy to hear everything went smoothly and that you had such a positive experience with us. We truly appreciate your support!
Purchased a plan for Turks and Caicos
Purchased a plan for Turks and Caicos, installed it, never worked at the destination, customer support is AI with promises that a human customer service person will contact. Eventually a week after the trip I received an email offering a refund in a form of esim coin (future use), which I would never use this in the future anyways, so I guess my money is gone. Do not use their service or at least have a backup for your destination.
2026年4月4日
自発的なレビュー
BNESIM からの回答
Dear Marc,
Thank you for taking the time to share your experience, and we're sorry the eSIM didn't perform as expected during your trip to Turks and Caicos. That's never the experience we want any traveler to have.
After seeing your review, we reached out to you personally to look into your case. For the benefit of anyone reading, we'd like to clarify that a full refund was issued back to the original payment method, and a confirmation screenshot was shared directly with you. An additional compensation was also applied to your account as a goodwill gesture.
We take connectivity issues seriously, especially in destinations where local network coverage can be inconsistent, and your feedback genuinely helps us improve both our service and our support experience.
If anything is still unclear regarding the refund or its processing time, please don't hesitate to reply to our last email. We're here and happy to help see it through.
Kind regards,
The BNESIM Team
BNESIM からの回答
Thank you for the review! We’re delighted to know you had a smooth experience and enjoyed the service. Hope to see you again on your next trip!
Great esim
I have a BNESIM on my samsung galaxy watch and just purchased another for my phone, delighted with them and will continue to purchase from this company going forward..
Meant to add to this review, for people who can't get signal change settings to 3g only and if you find your phone isn't compatible for an esim you can buy an esim adapter..
2026年4月17日
BNESIM からの回答
Thank you so much for your continued trust and support. We’re thrilled to hear BNESIM is working well on both your Samsung Galaxy Watch and phone. It means a lot to have loyal customers like you, and we look forward to keeping you connected on all your future travels!
Bad internet experience
We've been using them in several countries now and it's always been a bad experience. Bad reception and slow internet mostly - Hong Kong, Peru, EU, Tazmania...
2026年4月14日
自発的なレビュー
BNESIM からの回答
We’re truly sorry to hear that the network speed and overall performance did not meet your expectations across multiple destinations. We completely understand how disappointing that can be, especially when reliable connectivity is important while traveling.
Travel eSIM services rely on local mobile networks in each country. While we do our best to provide the most seamless experience possible through our partnerships, network speed and reception are not within our direct control and can vary depending on location, coverage, and network conditions.
That said, your experience is important to us. Our marketing team has already reached out to you to better understand what happened and to offer a resolution. We’d really appreciate the chance to make this right for you.
BNESIM からの回答
Thank you for your feedback! We’re glad to hear you found the interface clear and easy to use. Making connectivity simple and stress-free is exactly what we aim for.
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