BOGNER レビュー 

J'ai commandé une veste de ski sur le site de la marque. Délai d'expédition un peu long (jusqu'en Belgique) puisqu'il a fallu environ une semaine, mais livraison rapide et très fiable. Article de très belle qualité et emballé soigneusement.
Par contre, vu le délai d'expédition assez long, j'avais envoyé un mail au service client pour renseignement et je n'ai jamais reçu de réponses (d'où les 4étoiles). Service client/après-vente à améliorer selon moi.

Bogner makes incredibly high quality ski clothes that my wife and I enjoy. We regularly visit the NYC store and for example, the ski pants have lasted us eight years so far, still looking brand new.

Ski gear ordered 14 days ago and have been fobbed off with various excuses from Bogner CS - from the generic ‘we are having technical issues, we’ll get back to you’ to ‘our system was hacked, we’ll get back to you’ to justify delayed delivery…oh and they never got back in touch. It would appear other customers are being told differing excuses too, judging by the other poor reviews on Trustpilot. I’ll assume there will be no delivery any time soon and the order will probably be cancelled by Bogner CS for whatever reason. Don’t care and don’t want to hear from you Bogner CS, just sort this debacle out and look after all the other frustrated customers! 0 out of 10 for this experience!

I have two orders but I am unsure where my items are, I have had no update, and rude customer service on the phone - all in all, awful service, I would not recommend ordering online with them at all.
It's already been 10 days and no sign of any update from anyone, when I paid £50 for delivery you would think I would receive better service and faster delivery.

I’ve just phoned Bogner - offer a free customer service number to us. The initial phone message is in English. Someone answered- I politely asked if they spoke English - they just said Deutch and hung up. Incredibly rude, poor, non existent customer service. I don’t know what to do - order missing ! Money taken! Absolutely useless. I’m going to have to go through the fraud route with PayPal to get my imminent back.

I have ordered clothing from Bogner on several occasions and been very happy with their brand - delivery from them to me was great - no complaints, but I hadn’t had any previous experience of ‘returns’ until now. On 28 December ‘22 I ordered a pair of pants and matching jacket - they were too big, so I ordered a size down - still too big. Consequently I returned both orders on 15 January ‘23 - they were received and signed for by Bogner on 19th January (I found this out by ‘tracking’ the parcels). No official confirmation of receipt was given by Bogner so at the end of January I sent a message to their customer service link on their website to ask for information on what was going on. A message came back on 2 February saying that they were very busy but they acknowledged receipt of my returns and a refund would be made in the ‘upcoming’ days. Well - it’s now 22 February and still no refund. I have made allowances for the ‘busy period’ but surely over 30 days (and counting) after receipt of the returned goods is far too long a period to wait??? Bogner seem to pride themselves on customer care I would very much question this. I did try phoning their customer care line but just kept being cut off - until one call was actually answered. The operator couldn’t give me any advice or assistance but took my email address and said someone would, in due course, get back to me. Not a good returns experience at all. And they are high value items.

WARNING TO OTHERS!!!!
My wife encoraged me to purchase a rather nice winter Fire+Ice range Bogner coat whilst on holiday in Zermatt on 22nd December 2022 and in under 2 months the main zip (brand Ideal) has failed and won't open/close. I tried to email Bogner Customer Services twice and despite receiving an automated response, 2 to 3 weeks later, I'm no further forward in knowing what to do. So today I phoned Bogner Customer Support and was told that it takes "6 to 8 weeks to receive a response" as they are very busy. This is not the expected service for a high end clothing supplier.

Kann diese schlechten Rezensionen nicht nachvollziehen, bin Kundin im Store Frankfurt und kaufe auch mal online, alles, auch Reklamationen oder Reparatur wurde zügig zur vollsten Zufriedenheit bearbeitet. Auch der Ton der Mitarbeiter ist immer freundlich und kompetent.

Nach Fünf Wochen endlich mein Geld zurückbekommen!! Es handelt sich hier um 1000€ Das ist so eine absolute Frechheit seitens Bogner.Eine Retoure wurde zurückgegeben und ich habe wochenlang nichts gehört. Nach mehreren Emails und Anrufen hieß es nur, dass sich jemand meldet. Und irgendwann erreichte man irgendjemanden unter der Hotline (kein Kundenservice) und voller Hoffnung, dass mir jemand weiterhilft, wurde nur meine Auftragsnummer entgegenkommen und wieder gesagt, dass sich jemand meldet. Es gab überhaupt keinen Rückruf. Nach vier Wochen rief ich wieder an und es hieß seit zwei Tagen gibt es technische Probleme. Jedes Mal eine andere Lüge!!

Liebes Bogner Team. Bitte optimiert euren Kundenservice. Zalando und co. bekommen es auch hin den Kunden das Geld innerhalb wenigen Tagen zurückzuzahlen. Bei so hochpreisigen Produkten sollte das selbstverständlich sein. Aber euch sind die Kunden sowas von egal.

Aber anscheinend möchte man das bewusst nicht bei Bogner.
Ich habe meinen Fall an den Verbraucherschutz gemeldet

Ich bestelle nie wieder bei euch.

Ich habe in dem Bognerstore in Ingolstadt Skikleidung erworben. Nach dem ersten Waschen eines 2nd-Layers war dieser fehlerhaft. Auf eine Reklamation wird mit einer automatischen 0815 Nachricht geantwortet. Nach 10 Tagen gab es noch immer keine Reaktion seitens Bogner. Auf eine nochmalige Nachfrage heißt es wieder in einer automatischen Antwort, dass man Geduld haben und von Rückfragen Abstand nehmen soll. Das ist nun knapp 4 Wochen her. Bei einem Premiumhersteller erwarte ich da mehr. Zu guter Letzt habe ich mein Glück über Facebook versucht - dort antwortet man wenigstens, jedoch wird auf den (nicht vorhanden) Kundenservice verwiesen.

Schwache Leistung - hier werde ich wohl kein Geld mehr ausgeben
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Nachtrag vom 03.02.2023:
Kurz nach der Bewertung hat sich Herr R. (Filialleiter Ingolstadt) telefonisch bei mir gemeldet, hat mir die Gründe für die "unglückliche" Bearbeitungsverzögerung genannt und wir konnten eine zufriedenstellende Lösung finden. Daher wird die Bewertung von * auf **** geändert.

Ich bin jetzt leider auch ein Ex Bogner Kunde. Ware unvollständig bei mir angekommen...keine Lösung für mich, weder per Mail noch am Telefon ( Rückruf wurde mir versprochen, keiner hat sich je bei mir gemeldet ). Retoure nach fast 3 Wochen noch nicht erstattet. Werde das auch meinen Followern auf IG weiterleiten, weil ich ja sonst so begeistert von B (war).

I paid £25 for what is described on the Bognor.com website as Express delivery by DHL.
Potential customers need to know DHL are providing an Express delivery service but that doesn’t mean you will get your stuff in a timely manner . Bogner.com are very lax in their attuite to customer service , they hold the orders for reasons not divulged to me for 5 days or more . My order came two days after the recipient of the Bognor.com gift had left for Austria.
Bognor.com usually reply to UK orders in the German language . Maybe they were explaining the delay.. maybe not … I don’t know I converse only in English .
I am appalled that after I enquired if my order had been dispatched and I did explain it was required by Friday 20th January when I placed the order. A “no reply’ ‘message in German was sent , I doubt very much if the message was enlightening me. I did receive an email,explaining that due to the high volume of enquiries they were experiencing they were unable to process my email in a timely manner ! How extraordinary when they had to have read my email in order to prompt this response . It’s just an extremely badly run company it would appear . I asked for a refund of £25 Express delivery charge and was told in writing it is NOT Express delivery it’s standard and I couldn’t have a refund .
So they are deliberately misleading the costumers and thereby increasing complaints they don’t have time to deal with by their own admission again in writing to me .
The stress and disappointment caused by dealing with Bognor.com is just not worth it so I will vote with my feet and NEVER buy from Bognor again , I advise you to do the same . But remember this important piece of advise ‘BOGNOR.COM DO NOT DO EXPRESS DELIVERY . The words Express delivery on their website means STANDARD delivery , you will get your delivery eventually so don’t waste your time and energy asking when that may be.

No blame attached to DHL here .

The worst customer service ever!! I regret buying from Bogner... Avoid them at all costs.

I placed an order on the 5th of Jan, 2023 worth a couple of thousand pounds (a big order). I'm travelling on the 21st, and my order has still not been dispatched!!! I called 18 times, and 99% of the time, the customer service advisor who picked up the phone did not speak English, and all they say is, "write an email". I wrote and emailed a couple of days ago, and I haven't heard anything back. I called 4 times this morning again, and after the fourth try, someone spoke little English she said I will send an email in one hour, and obviously, I did not hear anything. Basically, I have been buying my ski gear from great different brands over the years, and this year I decided I wanted to try Bogner, but this is my first and last time ever. I will call to cancel my order and get a refund. DO NOT BYE FROM THEM... PERIOD

Absolut das letzte ! Kundenservice scheint ein Fremdwort für Bogner zu sein. Keine Antwort auf eine berechtigte Reklamation, keiner geht ans Telefon. Nie wieder/ ein guter Kunde weniger. Bogner sollte sich an Moncler orientieren- die wissen Kunden wert zu schätzen.

Ich kann nur dazu raten die Finger von Bogner zu lassen. Die Qualität ist sehr schlecht, und der Kundenservice ebenso es werden keine Lösungen für den Kunden gesucht. Es ist traurig das ein Unternehmen wie Bogner solch schlecht verarbeitete Produkte verkauft. Finger Weg nie wieder Bogner. Ein treuer Kunde weniger.

Nachtrag: Achso das heißt Partner verkaufen defekte oder 2. Wahl ? Oder warum ist die Qualität so schlecht ?? Komisch das der selbe Artikel auch im online Shop angeboten wird. Ich hatte den Beleg geschickt und man hat mir nicht geholfen. Ich kaufe einfach nichts mehr bei Bogner, dann brauch ich auch diesen mangelhaften Kundenservice nicht. Erst defekte Ware verkaufen und dann so ein Theater machen. Aber es berichten andere Kunden ja auch vom schlechten Service.

Bin seit fast 20 Jahren Stammkunde bei Bogner ( gewesenen ). Die Infos im Netz stimmen, soweit sie nicht positiv und gekauft sind. Die Qualität ist unterirdisch. Es gibt kein Kleidungsstück an dem nicht die Nähte aufgingen, die Knöpfe abgingen, das Taschenfutter kaputt ginge. Bogner ist keine Marke mehr sondern nur noch Schrott.

Mit Freude überteuerte Ware gekauft. Nach kurzer Zeit gehen die Nähte auf. Kundenservice beruft sich auf BGB und lehnt Abhilfe ab. Vorschlag: 24 Euro Reparaturkosten + Versandkosten in 4-5 Wochen. Da ist jede Änderungsschneiderei günstiger und schneller.
Eine wahre Schande für eine Premiummarke! FINGER WEG und NIE WIEDER

My family has worn and appreciated Bogner gear historically, but an experience yesterday has colored our opinion such that we will never purchase this brand again. My friends and I entered a Bogner store in Zermatt yesterday eager to browse the selection hoping that the european location would have the newer styles that might not have reached Canada yet. As working professionals, we appreciate spending money on stylish and quality fashion. However, upon entering the store, we were treated with such rude, condescending and diminutive attitude that we could not bear to stay in the store. The male sales employee at this Zermatt location looked us over, and told us: “watch with eyes only”. This being in a fashion store where clothing is hung on racks. There is no other way to browse properly without at some point touching the products.

On looking up reviews on google, I noted that my group of friends were not the only ones to receive such rude, discriminatory and dismissive comments and behaviour from the employees at this Zermatt location, especially this male employee. There was a long history of people complaining about similar experiences. Since Bogner headquarters is ok with staff such as these and have taken no action given the history of the google reviews at this store, their opinions must represent Bogner the brand as a whole.

Bogner will no longer be a brand that my friends and family buy. There are many other skiwear brands that fill this luxury niche.

versendete Rabattcodes werden nicht akzeptiert, geringe Auswahl im sale,nach anfänglichen Schwierigkeiten hat sich der Kundendienst sehr gut darum gekümmert ! Toller Service

I’m highly disappointed with my experience. I had a good image of the brand because it always appeared to be good quality and very exclusive and I decided to shop at the Bogner store in Düsseldorf. I bought blue casual pants and after I wore them the first time, they began to break between the legs and back pockets. Now every time I wear them they have a new hole in them. The quality is unbelievably bad.

I would NEVER recommend buying at this store. And probably never friends, family, and myself will never buy there again.