Bonsai Direct レビュー 

Bonsai Direct からの回答

2024年7月1日

Dear Malcolm,

Thank you so much for your heartfelt review! We are absolutely delighted to hear that your first bonsai tree, a beautiful Chinese Elm, has exceeded your expectations and brought you so much joy.

We take great pride in our expertise and the care we put into each bonsai, and it’s wonderful to know that our efforts have made a positive impression on you. Your appreciation for our team’s careful packing and the quality of the tree itself means a lot to us.

We’re thrilled that the reviews helped you make your decision and that you’re happy with your purchase. Your genuine feedback is truly valued and will surely help others in their bonsai journey.

Thank you for choosing Bonsai Direct. We look forward to welcoming you back soon!

Warm regards,

The Bonsai Direct Team

Bonsai Direct からの回答

2024年7月1日

Dear Steve,

Thank you so much for your fantastic review! We are thrilled to hear that your bonsai tree arrived promptly and within the time slot provided by DPD. It's wonderful to know that your tree has met your expectations and that you had a smooth delivery experience.

Your satisfaction is our top priority, and we're delighted that you are pleased with your purchase. We look forward to serving you again soon and helping you expand your bonsai collection.

If you have any questions or need further assistance, please don't hesitate to reach out.

Warm regards,

The Bonsai Direct Team

Bonsai Direct からの回答

2024年7月1日

Dear Heidi,

Thank you so much for your wonderful review! We're thrilled to hear that your experience with Bonsai Direct has consistently met your expectations and that you are pleased with your new Serissa Bonsai.

It’s fantastic to know that your order arrived promptly and in excellent condition. We take great care in packaging and preparing our bonsai for transit to ensure they arrive well-hydrated and protected. Your detailed appreciation of our packing process is truly valued.

We're also delighted to hear that our after-sales service has been helpful to you. Our team is always here to support you with any queries or guidance you may need, and we’re passionate about ensuring our customers are happy with their bonsai.

Thank you for your continued trust in Bonsai Direct and for your high recommendation. We look forward to serving you again in the future!

Warm regards,

The Bonsai Direct Team

Bonsai Direct からの回答

2024年4月16日 に更新

Hi,

As explained over the phone, the amount of free soil you have received is the amount we have always sent with this size pot which is more than sufficient when repotting a bonsai that would fit appropriately in the pot. You were arguing that we had not sent you "everything needed to repot a bonsai" as marketed which is in fact exactly what we sent you but you did not feel you had enough soil. You informed me that you had removed all of the original soil before repotting which will cause your bonsai roots to rot, this is a large reason why most people do not remove all of the original soil.

When you called, you never actually asked if we would send you anymore soil. You told us there wasn't enough and proceeded to undermine our expertise and talk over me so I could not explain.

I simply tried to explain that unless you were repotting a tiny tree into this pot, there should be more than enough soil. You told me about various scenarios I should remarket the product for to which I responded that it was "common sense" that repotting a small tree into such a large pot would require more soil and that I couldn't remarket for these scenarios as it would be never ending. Up until this point, you had not even mentioned how big your own bonsai was only that it was appropriate to repot it into this sized pot. I was not questioning your intelligence, or the size of your tree, I was trying to explain that you should have had enough soil unless the bonsai was very small.

I am unsure why you cannot use the form on our contact us page or email us directly, it has been working for everyone else and when I emailed you directly after establishing your email address you were able to respond.

I can only apologise if you feel I was being rude, I was struggling to get any information across to you as I either could not talk or my expertise was questioned.

We have refunded you £10 to cover your cost of purchasing extra soil, we have taken your feedback into consideration but we do not want our customers to be unhappy.

Bonsai Direct からの回答

2024年4月16日

Hi Mark,
Thank you for taking the time to leave a lovely review.

We are so pleased to see hear that your bonsai has arrived in an excellent condition and that you have had a great experience all round. We cannot wait to see what you purchase next!

Many thanks,
Bonsai Direct.

Bonsai Direct からの回答

2024年2月29日

Dear Gary,

Thank you so much for your wonderful review and for taking the time to share your experience! We're thrilled to hear that both bonsai trees arrived quickly and in perfect condition. It's heartening to know that our dedication to the care and quality of our trees is evident in the products you received. Our aim is always to provide an exceptional selection that can cater to the tastes and needs of our customers, and we're glad you've noticed the variety and care we put into every tree. Should you need any advice on your current trees or help choosing your next, please don't hesitate to reach out. Thanks again

Warm regards,
Sarah
ps. you have brightened my day and made me smile.Thank you :)

Bonsai Direct からの回答

2024年2月26日

Dear Ann,

Thank you so much for taking the time to leave such a glowing review! We're thrilled to hear that you're delighted with your bonsai from Bonsai Direct. We take great pride in not only the quality of our products but also in ensuring that every aspect of your experience, including the packaging, meets or exceeds your expectations.

It's wonderful to hear that your bonsai arrived healthy, beautiful, and in perfect condition. We strive to provide our customers with the finest specimens, carefully nurtured to thrive in their new homes.

We're honoured that you're considering purchasing another bonsai from us in the near future. Should you have any questions or need assistance with your next purchase, please don't hesitate to reach out. We're here to help make your bonsai journey as enjoyable and fulfilling as possible.

Thank you again for choosing Bonsai Direct, and we look forward to serving you again soon!

Warm regards,
Sarah
Bonsai Direct Customer Support Team

Bonsai Direct からの回答

2024年2月12日

Dear Mike, Thank you for your kind review. I am so pleased we were able to help and delighted that your wife loves her bonsai. Thanks for taking the time - we do appreciate it,
Best wishes
The Happy Bonsai Direct team 😊

Bonsai Direct からの回答

2024年2月8日 に更新

Dear Mrs V Coysh,

Thank you so much for choosing Bonsai Direct and for taking the time to share your experience with us. We're delighted to hear that the bonsai you purchased made for an ideal gift.

We're glad that you appreciated seeing an actual picture of the tree before making your purchase. Providing accurate representations of our bonsai is important to us, as we want our customers to feel confident in the quality of their selection.

Ensuring a smooth delivery process is a top priority for us, so we're thrilled to learn that you were kept up to date with the delivery details and that your bonsai arrived safe and sound.

It's always exciting to anticipate the blooming of a bonsai. We hope that the arrival of spring brings forth a beautiful display of flowers from your bonsai, adding even more joy to your experience.

Thank you once again for choosing Bonsai Direct. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help.

Warm regards,
Sarah
Bonsai Direct Team

Bonsai Direct からの回答

2024年2月5日

Dear Susan,

Thank you so much for taking the time to share your experience with Bonsai Direct. We are absolutely thrilled to hear that you found our website comprehensive and beautifully illustrated. It's our goal to provide not only visually appealing content but also valuable information to our customers, so we're delighted that it inspired you to make your first order with us.

We're overjoyed to learn that your Sweet Plum bonsai arrived promptly and was delivered with care. Ensuring that each bonsai reaches its new home in pristine condition is of utmost importance to us, and we're glad to hear that our efforts paid off.

Your recommendation means the world to us, Julie. If you ever need assistance or have any questions, please don't hesitate to reach out. We're here to help.

Thank you once again for choosing Bonsai Direct. We look forward to serving you again in the future.
Kind regards Sarah - Bonsai Direct

Bonsai Direct からの回答

2024年1月29日

Dear Sue, Thank you so much for your review! We're thrilled to hear that your 12-year-old Chinese elm arrived on time and in pristine condition. At Bonsai Direct, we take great care in packaging our bonsai trees to ensure they arrive safely to their new homes, and we're delighted to hear that our efforts paid off. We're honored that you would consider buying from us again, and we look forward to providing you with exceptional bonsai and service in the future. If you ever have any questions or need assistance with your bonsai, please don't hesitate to reach out. Thank you for choosing Bonsai Direct!

Bonsai Direct からの回答

2024年1月22日

Dear Michele, Thank you so much for taking the time to write a review. It is always lovely to hear from our customers - it has brightened my day. Hope you enjoy your bonsai. Kind regards Bonsai Direct

Bonsai Direct からの回答

2024年1月5日

Dear Gill,

We are absolutely delighted to hear about your positive experience with our Bonsai Trees and the exceptional service provided by Sarah. It warms our hearts to know that the Bonsai Tree you purchased for your son's 40th birthday was a source of joy for him.

Congratulations on winning the competition! We're thrilled that you chose to treat yourself to another gorgeous tree and accessories with the £50 prize. It's fantastic to hear that your order arrived promptly, just two days after placing it.

Thank you so much for recommending us and for your kind words about the quality of our products. We strive to provide the best possible experience for our customers, and your satisfaction means the world to us. If you ever have any questions or need assistance in the future, feel free to reach out.

We appreciate your support and look forward to serving you again in the future.

Best regards, The Bonsai Direct Team

Bonsai Direct からの回答

2023年12月18日

Dear Emille, Thank you so much for your review. Wishing you a wonderful Christmas 🎄From The Bonsai Direct Team

Bonsai Direct からの回答

2023年11月6日

Hi Steve,
Thank you for taking the time to leave a lovely review. We are so pleased to hear that your bonsai tree arrived in great condition and that the delivery experience was smooth. Good luck in your bonsai journey, we can't wait to see what else you add to your collection.
Best Wishes,
Bonsai Direct.

Bonsai Direct からの回答

2023年10月9日

Dear Rita, That you for your order. I am so sorry that your gift was not delivered on Friday. We did dispatch it on the right day and we did include those delivery instructions. I tried to phone DPD over the weekend but they were closed. I have phoned again this morning and it will be delivered today. Rest assured the bonsai is well watered before delivery and will be absolutely fine in the box for over a week.
I am so sorry you feel the need to write such a negative review. This is totally a DPD driver error and completely beyond our control. 99% of orders are delivered as ordered but we do say 'We cannot guarantee' delivery at the checkout as sometimes there are breakdown or illness which causes delays. In this instance DPD could not advise as to why it was not delivered. Clearly you hold us responsible but I am unsure as to what we could have done to prevent the delay which is why we always say delivery is not guaranteed. I am so sorry that the special birthday was missed. Kind regards Sarah

Bonsai Direct からの回答

2023年7月19日

Hi Ricky,
Thank you for taking the time to leave such a wonderful review. We are really pleased to hear that you love your new bonsai and are happy with the service received. Take care, The Bonsai Direct Team.

Bonsai Direct からの回答

2023年6月27日

Thank you for sharing your feedback regarding your recent purchase of our "Premium Indoor Bonsai" for Christmas. We appreciate your detailed account of your experience.

We take great pride in the quality of our bonsai trees, and we can assure you that the tree was in perfect health when it left our nursery. Our team carefully nurtures each bonsai, and it takes us many years to grow them to their optimal state.

After reviewing the photos you provided after three months of delivery, we noticed that the top of the bonsai showed dry and crispy leaves, while there were clearly many new bright green shoots on the lower branches. This indicates that at some point, the bonsai may have become too dry or too hot, which could have affected its overall health. We believe that the advice you received regarding maintaining a proper level of moisture and providing a bright location (but avoiding direct sunlight) was indeed helpful under the circumstances.

We understand your disappointment and frustration with the condition of the bonsai. However, we would like to emphasise that the bonsai was delivered in perfect condition, and it is not possible for us to be responsible for its well-being after three months, as we are not there personally to care for it.

Negative reviews are always disheartening for us, as we strive to provide the highest quality bonsai trees and exceptional customer service. We take each review seriously and use them as an opportunity to learn and improve. In this case, we are genuinely puzzled as to how you feel we are at fault, as it was delivered in perfect condition.
Your review seems a little unfair to us but nonetheless, we respect your perspective and are committed to resolving this matter to the best of our abilities.

I shall personally email you again and hopefully another 3 and a half months down the line we could have us updated photos as clearly in March the bonsai had loads of new shoots and at that point we were not overly concerned and felt the bonsai would make a full recovery with time.
I shall be in touch immediately.
Kind regards
Bonsai Direct Team