Very quick to sell their expensive hearing aids and set date for checking if they ok ok only for them to cancel appointment the same day by email. Product battery lasts only 6/7 hrs so tried to ret... もっと見る
企業が回答しました
所在地
所在地を変更Boots the Chemists Ltd, 56 High Street, TN24 8TB Ashford, England, GB
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レビュアーのコメントを見てみましょう
Really personal service, explained everything perfectly. Didn’t feel rushed. Very happy to recommend to anyone who is thinking about getting help for hearing loss. Thank you 🤩
From booking my first appointment to finally choosing my hearing aids the service has been quick ,efficient and expert. Everything about my hearing loss was explained very carefully and understand... もっと見る
Brenda was very friendly, helpful and professional, I had no idea about hearing aids or what I needed, she explained my hearing loss and demonstrated what my hearing would be like with them
企業情報
当該企業による記述
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
連絡先
Boots the Chemists Ltd, 56 High Street, TN24 8TB, Ashford, England, 英国
3.2
まあまあ
12件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Very poor aftersales
Very quick to sell their expensive hearing aids and set date for checking if they ok ok only for them to cancel appointment the same day by email.
Product battery lasts only 6/7 hrs so tried to return product only to find the person in the department not working today (Thursday) and other staff told me to come back tomorrow. I live 25 miles away. So no one working in boots could credit me. It seems that boots hearing is a completely separate company working part time. Very disappointed ☹️ ☹️ ☹️
2026年1月8日
自発的なレビュー
Boots Hearingcare - Ashford からの回答
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Hearing blues disappear
From booking my first appointment to finally choosing my hearing aids the service has been quick ,efficient and expert. Everything about my hearing loss was explained very carefully and understandably.
Brenda the audiologist is a very polite Knowledgeable health care professional.
I felt at ease , all my questions were answers to my full satisfaction. Good customer service and looking forward to getting my new hearing aids in two weeks time.
2024年10月3日
Really personal service
Really personal service, explained everything perfectly.
Didn’t feel rushed.
Very happy to recommend to anyone who is thinking about getting help for hearing loss.
Thank you 🤩
2024年7月16日
No care about how customers may wish to contact them
Need to make an extended appointment at Ashford Kent branch to see to my two sets of aids,£6000 cost!
There’s two telephone numbers on their website,one has repeating messages only, the other is “unobtainable” !
What a shabby service!
July 22, local number on website still out of service, still on website. Took me one and a half hours to book appointment, then they confirmed by letter, different day.Now, back trying to confirm with no one answering again. What does the “ team “ want to discuss with me
replace my wasted hours or why they have done nothing to rectify this.
2024年7月15日
自発的なレビュー
Boots Hearingcare - Ashford からの回答
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Great experience
It was a pleasure to be dealt with by a person who was so friendly and polite - almost like meeting an old friend- would definitely use her services again
2024年5月15日
Very supportive
Very supportive, knowledgeable and professional service! Brenda answered all the questions and as a good sales person sold the top hearing aid! Look forward to getting the hearing aid and having my hearing difficulties resolved.
2023年12月16日
Very well explained test results and…
Very well explained test results and clear information on options.
2023年4月21日
The thoroughness of the appointment by…
The thoroughness of the appointment by a knowledgeable and caring operative.
2023年4月11日
Your audiologist Brenda Shrewsbury
Your audiologist Brenda Shrewsbury, she is absolutely brilliant. My ears were so waxed up but she managed to solve the problem and advise me on new hearing aids.
2023年3月2日
Overall a very professional service…
Overall a very professional service provided by a very experienced person with a wealth of knowledge very satisfied.
2023年3月1日
Brenda was very friendly
Brenda was very friendly, helpful and professional, I had no idea about hearing aids or what I needed, she explained my hearing loss and demonstrated what my hearing would be like with them
2022年12月23日
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