Boots Hearingcare - Durham レビュー 37

Strange meeting with Phil last week. Had used the recommended hearing aid he supplied without much improvement in hearing. He more or less told me ‘hard luck’ without any alternative offered. No further advice or help, despite me asking to try in ear aids at the previous appointment. I felt as though he could not get rid of me quick enough.
Is this your normal level of service?

No nonsense friendly expert advice

Think John was very thorough throughout, everything explained properly. Can’t wait to have my new hearing are fitted.

Service was first class y fortunately the task of having to climb a flight of stairs not really easy access for me

John was so nice and patient which put me at ease as I get quite nervous owing to my hearing loss so it made a good experience

I got this reply from Boots about my last review "Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to " unable to put your email address in" and a member of our team will get back to you."

Unfortunately I got the above reply on 21 March( 12 days ago) . I have sent my details as requested and Ive had nothing since, so Ive had to drop the review down to one star.

very professional, really informative.

He explained the decline of my hearing after doing test and advised that hearing aids would be required
It was explained to me very clearly how the hearing aids work and what my options were.

The experience was good and the audiologist was helpful and explained thing simply and put us at ease

Thorough and informative.

Easy to get a hearing audiologist was very efficient explain everything I needed to know.

I found John to be very knowledgeable and professional.

Felt very much at ease. Explained things clearly. Wasn't at all pushy.

I was very apprehensive but the way Phil the duty audiologist put me at ease and very comprehensively provided the relevant information and he was professional and and helpful in my choice of the aid which is suitable for my needs
I am very happy thank you Phil

Everything was covered in detail, the screens where easy to understand and I was impressed by the experience.

Excellent service.
Boots audiologist explained everything to me and showed me how everything would sound in future using the recommended hearing aids
Looking forward to getting them fitted next week

Explained everything so I could understand

Very good service, took me through all of the steps required to enable myself to obtain the relevant hearing aids to improve my hearing significantly.

All care was given at all times and respect