Banco BPI レビュー 

The last comment is the best truth in the world. They took my money and blamed social security. The account manager blocked my money and left 50 for social security to take. She took everything and wouldn't leave 50. She blocked my account I’m here in the UK when I needed money, and she left me completely without money. Today I sent an email to the Ministry of Justice, to the Attorney General's Office, with all the attachments. She blames social security. I called the BPI bank call centre and they told me that it was her who had to resolve it, not social security, and she never answered the phone or replied to any of my messages.

In Portugal, this has to be one of the most incompetent banks ever. Absolute garbage service.

Pior banco, nunca resolvem nada, é tudo sempre muito complicado de se resolver, a aplicação pior ainda, toda semana da um problema, os assistentes nunca conseguem resolver nem ajudar em nada, vou procurar outro banco hoje mesmo, ainda aguentei muito, 4 anos de puro stress

I am writing to complain about Branco BPI. Unfortunately my pension funds of the last company were deposited with Banco BPI in Portugal. I retired recently and asked them about the payment of my monies. They asked me for some documents which I provided to them immediately. They then kept replying to me for 6 months saying they were working on the topic and would get back to me. After 6 months they then asked for the documents, which I had already sent them 6 months earlier, to be verified and apostilled by the government where I live and then translated to Portuguese, by a translator certified by the Portuguese embassy. I have done all this as requested and am awaiting their response and payment of my money.

They are cheating customers by causing bureaucratic delays to avoid paying out customers own money.

One of the worst bank companies ever . I’m in a different country I needed to withdraw more money because of a personal issue and I didn’t had my secret codes and etc. they couldn’t allow me to withdraw it because of stupid rule they make. They left me with no choice and no money to figure it out . I’m usually understanding person but this is unacceptable how can do that to people !

Banco horrivel.
Bloqueiam o cartão de credito pra qualquer transação alta e pedem pra ligar pra linha de emergencia. Adivinha? A linha de emergencia não funciona. Boa sorte ficando na rua durante uma viagem.
Tudo muito burocratico, app não funciona, querem que voce vá ao balcão para tudo, em 2025.

Evitem ao maximo.

Pior banco de sempre. a gerente nunca consegue resolver nada. Não da para fazer ativações de cartão, ou associar a plataformas. Para quem tem um negócio é mesmo muito ineficiente.

BPI Net horrível. Nunca funciona!
Está sempre com erros. Tem-se que inserir duas vezes para fazer uma simples transferência. Não confio na informática deste banco.. Quando tenho muito dinheiro na conta transfiro..

NÃO ABRAM CONTA COM O BPI
Falta de profissionalismo e muito muito mau serviço.
Especialmente da da sucursal d3 coimbra do Largo da portugem.
O ou a gerence nao devem fazer a minima idei do que fazem e nao tem controlo dos funcionarios. Ninguém atende o telefone. A suposta gestora de conta nunca está nao interessa quando se liga nunca está... mas para pagar as minhas taxas e juros tem de ser no dia e nao há atrasos.
Incompetentes e super falta de profissionalismo.

I’ve had a technical issue with my online banking which means I’m unable to send money to my current account, nor make payments to utility companies. I’ve been trying to resolve this for 2 days, have spent hours on hold, had no response to ‘on line’ chat, no return of calls as promised, little help from the account manager.
On the rare occasion I’ve spoken to anyone they can see there is an issue but nothing is being done.
Bank elsewhere as the ‘service’ is shocking to none existent!.
You can’t call the branch and advertised numbers don’t work, other direct numbers I’ve been given are no more use….it doesn’t get much worse than this!!

Careful people with that bank Portugal:
On my credit card account is missing a refund from a transportation company and I wrote several times via chat to the BPI customer service. The BPI Gestor Intouch wrote to me that there were "two transfers" and "on one of these the refund happened" and that's why that refund is not visible to me in my account (not visible ?). She is lying because I can prove with the document from that transportation company, that there was only 1 purchase and after I had cancelled the ticket, 1 refund had happened. After I had proved that to that Gestor Intouch, she wrote to me that I shall call that transportation company and ask, if that mistake might have happened on their side! Here the Gestor proved HERSELF that she was lying with her previous weird explanation!
Since she didn't help at all I sat a deadline for July 23, 2025 to solve the problem meaning investigate where my refund is stuck, she just wrote as response:
"BPI Good afternoon, thank you. Always at your disposal. "
and has done nothing!
So I set up a complaint on their "Livro de reclamações" which is the complaint book and even on that BPI did not responde at all!

Alcoitão branch experience. I visited this branch to execute a dollar to euro exchange transaction. The representative that handled my transaction lacked professionalism that I expect from a banking organization such BPI. I was extremely disappointed of how I was treated from the lack of greeting to the lack of communication. I had a poor customer experience. The representative was blunt, unprofessional and uninformative during my transaction.
In my view, she does not represent the BPI organization in the best light .

Experiência no balcão de Alcoitão. Visitei este balcão para realizar uma transação de câmbio de dólar para euro. A assistente que realizou a minha transação não teve o profissionalismo que eu esperava de uma instituição bancária como o BPI. Fiquei extremamente desiludida com o tratamento, desde a falta de atentação à falta de comunicação. Tive uma péssima experiência como cliente. A assistente foi descortês, pouco profissional e pouco informativa durante a minha transação.
Na minha opinião, não representa o BPI da melhor forma possível.

I have been trying for some time to obtain a copy of the contract for my mortgage with your institution, without success. Each time, I am told to go to the Conservatória do Registo Predial to retrieve the document. I have already explained that I am currently not in the country, and as a client, I should reasonably expect such an essential document to be accessible directly through my account or upon request from the bank.

After raising this point, I have received no further response from your side. This is extremely disappointing and adds to my growing concerns with your services. Beyond this issue, I constantly experience problems with your mobile app, and overall communication and user experience are far below expectations.

While I remain grateful for having obtained a credit when I needed it, the lack of support, responsiveness, and transparency is unacceptable. I kindly request that you provide me with a copy of my mortgage contract without delay, and I ask that you escalate this matter if necessary.

If I do not receive a proper resolution, I will have to consider raising a formal complaint with Banco de Portugal.

Imposição aos clientes de uma "assistente virtual" no atendimento telefónico que não passa a chamada a um assistente real sem a introdução de números de adesão e outros com que os clientes normalmente não andam, seguido de bloqueamento do Netbanco dos clientes que ficam impossibilitados de fazer uma simples transferência ou pagar o cartão de crédito. O pior banco do mercado.

I am a Premier account client and have been trying to complete a transaction for almost 2 months. Calls, my account manager, and online forms all fail. Booking an appointment at Centro Premier Leiria is impossible.

The lack of urgency and support is unacceptable for Premier clients. BPI needs to address these delays immediately.

Péssima experiência, vou ter de fechar a minha conta, os Serviços são uma vergonha.

Alcoitão branch experience. I visited this branch to execute a dollar to euro exchange transaction. The representative that handled my transaction lacked professionalism that I expect from a banking organization such BPI. I was extremely disappointed of how I was treated from the lack of greeting to the lack of communication. I had a poor customer experience. The representative was blunt, unprofessional and uninformative during my transaction.
In my view, she does not represent the BPI organization in the best light .

Experiência no balcão de Alcoitão. Visitei este balcão para realizar uma transação de câmbio de dólar para euro. A assistente que realizou a minha transação não teve o profissionalismo que eu esperava de uma instituição bancária como o BPI. Fiquei extremamente desiludida com o tratamento, desde a falta de atentação à falta de comunicação. Tive uma péssima experiência como cliente. A assistente foi descortês, pouco profissional e pouco informativa durante a minha transação.
Na minha opinião, não representa o BPI da melhor forma possível.

Worst experience

Exmos. Senhores,

Venho por este meio manifestar a minha insatisfação relativamente à experiência de utilização do BPINET, que se tem vindo a tornar cada vez mais penosa e frustrante.

Atualmente, a sessão encerra automaticamente no meio de uma transação, o que obriga a um novo login através da app. Para além disso, mesmo dentro da mesma sessão, cada transação — independentemente do valor — exige uma sucessão de passos: introdução de códigos da matriz e validação via aplicação. O que anteriormente era simples e funcional, tornou-se um processo excessivamente moroso e confuso.

Hoje, ao tentar efetuar apenas dois pagamentos, a sessão foi encerrada automaticamente por duas vezes, obrigando-me a repetir todo o processo e a recorrer repetidamente à app. Chega a ser necessário ter numa mão o teclado e na outra o telemóvel, tudo a trabalhar contra o tempo.

Acredito que medidas de segurança são fundamentais, mas a experiência do utilizador também deve ser uma prioridade. Solicito, por isso, que esta situação seja revista com urgência, no sentido de tornar o BPINET mais eficiente e amigável para o utilizador.

Com os melhores cumprimentos,

Very Poor service