Brandalley レビュー 

All I wanted to know was the height of a heel on a boot, sent email after email no reply, I thought I would look at customer reviews on your site, Not good. I’m not going to touch them.

loopband bezteld 4 jan zou 2 a3 dagen diren. helaas nog niet binnen ook geen reactie op de mails gekregen

Tried yo cancel an order I placed today but apparently it’s already packed and ready to ship tomorrow and cannot be stopped ! I can’t refuse delivery because my postman just leave it and don’t ring the bell- emailed and told they cannot help 😡😡😡
Save your money people !!!

Feel very let down by this company. Placed Black Friday orders in November that were Christmas gifts. Sought to return one item in the extended Christmas returns period, as this company and many others have in place. Informed that I not eligible. Will never buy from this company again, very poor customer service and focus.

I have using BrandAlley for quite a few years now and I have never had any issues. If there has been they were resolved promptly, efficiently. I would recommend them others. I have bought the most bedding from them and along side many other items. Thank you BrandAlley

Unreliable seller.
Order never arrived and customer service does not respond to emails. Be careful before ordering.

I ordered about £500 of clothing from brand Ally. I forgot up put in the 20% extra discount code at checkout.
I emailed customer service, and within an hour they replied saying that they would honour and refund the discount to my card, about 30 mins later the discount of £100 was credited.
Even John Lewis won’t do this, you have to reorder and return (I forget then too).
Clothing and lovely Pandora pendant just arrived. All perfect.

Just received fake Dr H skincare, totally fake, wrong colour bottles packaging etc. And of course no refund. An absolute disgrace. Definitely contacting trading standards.

Morning, tried to call Brandalley regarding ongoing refund issues, says the office is closed call back 9-5 but sure its 12 noon, having a real time of there lack of communication and not putting themselves in the customers shoes as we are all human and should treat each other with respect, one of the worse companies I have came across, issues a problem with Barclay Card, they will try and fob you off saying its a third party the issue is with, legally its Brand alley and its there problem as you have purchased the good from Brand alley

I ordered a top as small, however it came labelled as small byt more like a large. As I opened the item past the 30 day period there is no refunds or exchange or credit. Hovever very disappointed with the quality control.

Sent advent calendar damaged
Sent another advent calendar damaged
Both returned
Still no refund.
Diabolical company will never use them again

j'ai reçu ma commande mais je ne suis pas satisfaite de la qualité

Like other reviews. The Customer Service from BrandAlley is absolutely appalling. They get the goods out quick enough. However, should you need to return anything there refund process and customer service response is terrible. Still awaiting over 2 weeks for a refund. Despite them confirming they have received the return and checked all ok. Will not use them again in future

I would have given no stars if I could. I ordered 3 items, one item never arrived at all. The other two items were returned and received by Brandalley 2 weeks ago. No sign of a refund, no response to emails or messages. Shocking company, clearly withholding refund money to bolster their bank account. I have had to get PayPal involved to get my refund.

Ordered fine before but this time I needed to cancel my email. a week later no response to 3 emails and they dispatch it anyway and now it will cost me to return it. Had they have a decent CS team there would have been a response within 48hrs at the most and all of this would have been avoidable. Long distance selling regulation in the UK and right to cancel - this has been breached!

Ordered 3 items for next day delivery in early September. Only 2 delivered and no explanation why no 3rd. Just BOTs responding with generic nonsense. Date provided for about a 3 week delay. They didn't deliver the jeans. Today was a further delayed date - Not delivered. No responses why, Just BOTs again. Asked for refund 3 times and nothing other than nonsensical generic BOT responses - saying updated status and system down. Would never use again and do not recommend others to, because customer services are largely, if not all BOT related.

Horrendous service. Ridiculously long time to actually send the refund and then lots of long winded answers to complaint messages from me that don’t say a thing! I just want my money back!! Still waiting after had confirmation of return being received in 20/8/25 and still not had the money!! Absolutely appalling customer service. I will not be buying from them again!

Bonjour,
J’ai commandé une montre pour 200€ que je n’ai jamais reçu à part le colis ouvert et sans l’article.
J’ai ouvert une enquête depuis le mois de juin pour qu’à la fin me dise que le transporteur a bien livré le colis.
Comment peut-on livrer un article de valeur sans contre signature et sans prévenir le client.
Il s’agit d’une bande de voleurs et d’escrocs .
Je vais déposer plainte et je dirais la suite.
Un conseil, ne commander rien chez ses escrocs.

je suis très déçue par le site! j'ai renvoyé des articles trop grands le 06 août (+100€) pour remboursement. On me dit que le colis est perdu. Malgré des preuves envoyés (étiquette retour, adresse du point relais et date) on me dit de renvoyer le colis perdu à une autre adresse. Sauf qu'ils ont perdu eux même mon colis.. Comment voulez vous que je récupère mon colis qui a été perdu par brandalley?! Ne surtout pas acheter sur ce site!! On vous répond par mail mais vous ne pouvez pas répondre aux mails car c'est une boîte automatique.. Aucun échange possible donc..

Ordered a Mens boss polo shirt really pleased with the order process & the fast delivery, would recommend