Brayleys Cars - Brayley Honda Leatherhead レビュー 

251
TrustScore 5段階評価の4.5

4.6

Barnett Wood Lane 5, KT22 7DL Leatherhead, England, GB


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5つ星のうち5の評価

Always great service. The annual service of my Honda HR-V was carried out very efficiently. I was very pleased to receive a video showing the condition of the tyres and the underside of my vehicle

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5つ星のうち5の評価

Everything done re service andMOT efficiently. I was informed about all extras that required attention. Video of car care taken. However prefer to receive phone call from Brayley rather than message o... もっと見る

企業が回答しました

5つ星のうち5の評価

The staff were very polite & helpful. The recall service was very thoroughly carried out. It was interesting & informative to see the video of the service afterwards. I was pleased & impressed with my... もっと見る

企業が回答しました

5つ星のうち5の評価

Efficient booking in system, all done in advance online. Very useful video provided of vehicle check, plus itemised list of additional recommended work, including costs, which gave ample time to revie... もっと見る

企業が回答しました


企業情報

  1. カーディーラー
  2. 自動車修理店
  3. 中古車部品店
  4. 中古車ディーラー

当該企業による記述

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


連絡先

  • Barnett Wood Lane 5, KT22 7DL, Leatherhead, England, 英国

  • 01372 360099

4.6

優良

TrustScore 5段階評価の4.5

251件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 31%に回答しています

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4.6

すべてのレビュー

(251)

過去12か月のレビュー数: 3,092

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5つ星のうち2の評価

Watch out for the price of your Spark plugs!!

I have been getting my 2015 Honda Civic Tourer serviced by the Honda dealership in Leatherhead ( now Brayleys ) over the last 8 years. Paying £42.50 monthly over the preceding 12 months to cover the cost.
Brayleys have over the last 3 years offered to collect my Honda from home, returning it once completed, not this year, that privilege cost me an additional £41.
In previous years I had received a call following an initial check by an engineer advising additional work required, now you receive a text and a short video, in this the engineer indicates that the tyre inflation kit was out of date, apparently since 2019 ! I did ask why this had not been picked up on previous checks? I'm told 'They now have a new engineer'
On the sales invoice they include a full break down of the work carried out and list of parts used for the service, How can Brayleys or Honda UK justify charging £159.28 for 4 spark plugs? Their listed on the invoice as £39.82 each. The dearest I can find online was £18 with many as low as £7. I will be contacting Honda UK to ask that question.
Total cost of the service was £480.00,
£516 in payments to this date due to pay a further 8 installments of £41.50 towards the 2027 service. ..I don't think so

2026年6月22日
自発的なレビュー
5つ星のうち5の評価

I would highly recommend Brayleys Cars, great customer service.

I would highly recommend Brayleys Cars Honda Leatherhead. I purchased a used car from Clarence and it was very good experience indeed. The Customer Service was exceptional and I am very happy with the car.

2026年6月13日
自発的なレビュー
Brayleys Cars - Brayley Honda Leatherhead ロゴ

Brayleys Cars - Brayley Honda Leatherhead からの回答

Hi Andrew, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

5つ星のうち5の評価

Very happy to give a five star review…

Very happy to give a five star review for your excellent staff who have been there for many years.

2026年5月21日
自発的なレビュー
Brayleys Cars - Brayley Honda Leatherhead ロゴ

Brayleys Cars - Brayley Honda Leatherhead からの回答

Hi Mary, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

5つ星のうち5の評価

Efficient routine service

Routine service but carried out efficiently. Car collected and returned at convenient times.

2026年5月18日
自発的なレビュー
Brayleys Cars - Brayley Honda Leatherhead ロゴ

Brayleys Cars - Brayley Honda Leatherhead からの回答

Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

5つ星のうち5の評価

Superb service and staff

Always a pleasure to take my car to the Leatherhead branch the girls are always happy and polite and are there to help with anything with having great knowledge of the vehicles . My car went in for a service and was done with no fuss and I collected it later that day to happy staff again . Would highly recommend thebleatherhead branch as always happy to help at short notice well done u lot

2026年5月18日
自発的なレビュー
Brayleys Cars - Brayley Honda Leatherhead ロゴ

Brayleys Cars - Brayley Honda Leatherhead からの回答

Hi Kirsten, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

5つ星のうち5の評価

Always a friendly welcome from the…

Always a friendly welcome from the staff. Kept informed of what was being done - and the cost.

2026年5月11日
自発的なレビュー
Brayleys Cars - Brayley Honda Leatherhead ロゴ

Brayleys Cars - Brayley Honda Leatherhead からの回答

Hi Barbara, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

5つ星のうち5の評価

Excellent service

Excellent service
Everything went to according to time as advised.

2026年5月7日
自発的なレビュー
Brayleys Cars - Brayley Honda Leatherhead ロゴ

Brayleys Cars - Brayley Honda Leatherhead からの回答

Hi Christine, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

5つ星のうち5の評価

As always customer service at…

As always customer service at Leatherhead branch is second to none.

2026年4月29日
自発的なレビュー
Brayleys Cars - Brayley Honda Leatherhead ロゴ

Brayleys Cars - Brayley Honda Leatherhead からの回答

We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

5つ星のうち5の評価

Professional,polite,prompt at all times.

2026年4月27日
自発的なレビュー
Brayleys Cars - Brayley Honda Leatherhead ロゴ

Brayleys Cars - Brayley Honda Leatherhead からの回答

Hi Lucy, Thank you for your kind words and this wonderful review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

5つ星のうち5の評価

All went to plan and timing

All went to plan and timing . Friendly staff and advice.

2026年4月27日
自発的なレビュー
Brayleys Cars - Brayley Honda Leatherhead ロゴ

Brayleys Cars - Brayley Honda Leatherhead からの回答

Hi Glenn, Thank you for your kind words and this wonderful review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

5つ星のうち5の評価

Had a problem with my car

Had a problem with my car. Reception managed to book it in the following day. I arrived at the appointed time, car problem fixed in 30 mins, perfect.
Only negative Labour charge @ £139, which seems excessive.

2026年4月23日
自発的なレビュー
Brayleys Cars - Brayley Honda Leatherhead ロゴ

Brayleys Cars - Brayley Honda Leatherhead からの回答

We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

5つ星のうち5の評価

Staff were extremely helpful

2026年4月14日
自発的なレビュー
Brayleys Cars - Brayley Honda Leatherhead ロゴ

Brayleys Cars - Brayley Honda Leatherhead からの回答

Hi Carol, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

5つ星のうち5の評価

Everything happened according to…

Everything happened according to schedule. We were contacted for the ‘go ahead’ before extra tasks involving payment were carried out. All the staff were extremely helpful, as always.

2026年4月16日
自発的なレビュー
Brayleys Cars - Brayley Honda Leatherhead ロゴ

Brayleys Cars - Brayley Honda Leatherhead からの回答

Hi Angela, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

5つ星のうち5の評価

Excellent service!

First class service and MOT as always.

2026年4月8日
自発的なレビュー
Brayleys Cars - Brayley Honda Leatherhead ロゴ

Brayleys Cars - Brayley Honda Leatherhead からの回答

Hi Doreen, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

5つ星のうち5の評価

Quick and thorough service

2026年3月31日
自発的なレビュー
Brayleys Cars - Brayley Honda Leatherhead ロゴ

Brayleys Cars - Brayley Honda Leatherhead からの回答

Hi Claire, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

5つ星のうち5の評価

The team from start to finish were…

The team from start to finish were superb. They were helpful, knowledgeable and looked after us from the moment we walked into the showroom.
We now have our new Honda and thanks to Jerome, Clarence and the brave one who took us for the test drive! Well done 👍

2026年3月30日
自発的なレビュー
Brayleys Cars - Brayley Honda Leatherhead ロゴ

Brayleys Cars - Brayley Honda Leatherhead からの回答

Hi Jackie, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

5つ星のうち5の評価

Bushy Honda is so welcoming

Bushy Honda is so welcoming, the staff are friendly and knowledgeable, I no my car is in good hands at Bushy Honda. Also, the main reason for coming to Bushy Honda was knowing that the service manager Andy was there to make sure everything went smoothly because he is the reason why I always come back to Honda. Andy is the most kindest person you will meet, always treats you with respect and kindness.

2026年3月27日
自発的なレビュー
Brayleys Cars - Brayley Honda Leatherhead ロゴ

Brayleys Cars - Brayley Honda Leatherhead からの回答

Hi Tracy, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

5つ星のうち5の評価

Booking for Service and MOT

From booking date for Service and MOT,
collection and delivery of car back to me I found the service very efficient.

2026年3月25日
自発的なレビュー
Brayleys Cars - Brayley Honda Leatherhead ロゴ

Brayleys Cars - Brayley Honda Leatherhead からの回答

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

5つ星のうち5の評価

Slick and efficient

Slick, professional, courteous, friendly, Informative and clear.
Receptionist very efficient.
Completed job to time.

2026年3月23日
自発的なレビュー
Brayleys Cars - Brayley Honda Leatherhead ロゴ

Brayleys Cars - Brayley Honda Leatherhead からの回答

Hi Joan, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

5つ星のうち5の評価

Service

Booked my service over the phone. Arrived on the day and handed over my keys. All very easy! Efficient team of skilled staff. Friendly and informative. Love the video. Thank you

2026年3月2日
自発的なレビュー
Brayleys Cars - Brayley Honda Leatherhead ロゴ

Brayleys Cars - Brayley Honda Leatherhead からの回答

Hi Jacqueline, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

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